Subscribe today
Get Cruise Critic in your inbox
Your Ultimate Cruise Guide

Noordam Cruise Review by papadicrusty: Lacklustre performance


papadicrusty
1 Review
Member Since 2013
1 Post

Member Rating

Cabin Not Rated
Dining 3.0
Embarkation 2.0
Enrichment Activities 2.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 4.0
Public Rooms 4.0
Rates Not Rated
Service 2.0
Shore Excursions 3.0
Value for Money 3.0

Compare Prices on Noordam Europe - Eastern Mediterranean Cruises

Lacklustre performance

Sail Date: September 2013
Destination: Europe - Eastern Mediterranean
Embarkation: Athens (Piraeus)

Being our second cruise and reading the positive reviews of HAM & the Noordam, we were looking forward in anticipation of at least the same standard ( if not better ) as our first cruise ( Dawn Princess 14 days Melbourne- NZ -Melbourne). While we did enjoy the cruise, the Noordam/HAM/crew disappointed.

On arrival, there was no positive greeting, just formalities and a keycard. Looking forward to quickly unpacking, securing our valuables and heading up top for a drink, our plans fouled almost immediately.

Our cabin ( 8114). The safe wouldn't work. After 4 phone calls, 4 crew visits, 24 hours and 3 trips to queue at the 'front desk' for deposit box access, finally someone turned up and replaced the batteries! We also found that there were no robes, no wine glasses and one of the balcony chairs looked like it had been salvaged from a street-side collection. Poor standards and no checking.

Dining

Second seating in the main dining room, we rarely More finished in time to see a 10:00 show. Our wine waiter was (deservedly) 'fired' after 2 weeks (not our doing) . Our favoured wines ( NZ Sauvignon Blanc, French Pinot Noir or Beaujolais were 'out of stock' or ran out early in the cruise. American, Chilean or Argentinian substitutes were the only 'options'.

There were so many details where the Noordam dining experience was found to be lacking in comparison to the Dawn Princess.

Pinnacle Grill - Unless you are keen to have a big piece of meat ( very nice I will admit ) don't bother. As a 'fine dining' experience, it was very poor. The service and presentation were 'average'. Staff training, oversight and adherence to standards seems to be the issue. After being seated at 8:30, we had the lights turned off/down at 10:30! A polite word from the maitre-de perhaps? Astounding!

Entertainment

Cheapest they could find? We walked out on most of the shows. Very disappointing.

Overall - There were so many areas which didn't measure up to the standard we experienced on the Princess ship. I could elaborate but I think the opinion of a gentleman I met on the bow one morning perhaps says it all.

" I've travelled with Holland America many times since 1964. It's not the same any more, they just seem to be nickel & diming us all the time now" Less


Read more Noordam cruise reviews >>
Read Cruise Critic's Noordam Review >>

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.