The entire Noordam staff were graduates of smile school, and were very accommodating to any need that we expressed.
- The Maitre 'd made a point of soliciting our comments about the Vista Dining Room ("tepid soup, slower service between courses than expected"- which he remedied). Portions seemed smaller than I remember from previous cruises, so we often visited the Lido deck later to get a bite.
- The Excursion Director, KK, provided an informative overview of the destinations and had scheduled hours at her Main Deck desk to respond to individual questions; she had unlimited patience in dealing with people who did absolutely nothing on their own to become informed (and who also wasted everyone else's time). We took one HAL excursion and explored other destinations on our own- I find that privately arranged tours are about half the charge of HAL's and you can alter them as you'd like. Hop On-Hop Off buses are also a fairly quick and inexpensive way to get the lay of the land.
Very comfortable- had everything we needed except complimentary wifi