This is a very long review. Here's a short version for those interested.

We got a noisy room. We couldn't sleep. We talked to customer service they said there was nothing they could do about it and that a manager would give us a call. The call never came and I because very sick from the lack of sleep and just wanted to go home. We went back to the front desk and again they said there was nothing they could do about it. We asked if we could just go home then and the rep. said yes. We paid a premium for next day plane tickets so we could go straight from the port to the airport back home. As we were leaving they stopped us and made us wait for a manager. He was rude and threatened to fine us $300 each. We told him what the front desk reps. told us. He made us wait an hour while he called the front desk to figure out what happened. He lied twice about how the front desk manager called us when he never did. He admitted that the rep. made a mistake and told us we wouldn't be fined.

All in all the customer service on Princess is what made me fall in love with them and it is the customer service that has made me hate them. We will never cruise with Princess again. Read more