Having never thought I was a "cruise person", my husband and I took our first cruise last year on Royal Caribbean and had a blast. So we were really looking forward to our 2nd cruise in Hawaii given the great experience we had last year. Man, were we in for a rude awakening....
The embarkation process was fine, and though I was pretty disappointed in the change of itinerary, nothing really seemed amiss. We were directed to the buffet and found the food in the Aloha Cafe to be fairly good for a buffet style meal. The ship is new and does have some very nice decor and features, though the layout seemed a bit more chopped up than on our previous ship.
Once we were able to make our way to our stateroom, the first sign that something was not quite right was the fact that the toilet still had "remnants" from a previous user that had not been flushed. We soon found that throughout our cruise, towels would be changed but other things like toilet paper and tissues would not always be replaced. Also, the shower smelled mildewy wet mop--odd for a new ship and is likely the reflection of the equipment that they use to quickly wipe it down. Midway into our cruise, the drains also clogged up and it took about 4-5 hours for someone to come take a look at it. Several other people on the cruise also had drain problems.