We sailed on 7/23/05. Ship is brand new but housekeeping was a problem and service was not to a standard I would have expected for the price paid. We left Honolulu 4 hours late due to a 27 passengers late out of Denver. Obviously NCL felt these people were more important than the other 2000+ waiting to sail. We were 4 hours late into Hilo which caused a large number of excursions to be cancelled or rebooked. We left Kauai 3 hours early so NCL could get to Honolulu to work on the ships engines (one of the reasons given for late arrival into Hilo.)

Embarkation: We had pre-boarding because of a 2 night pre-cruise add on at the Marriott. The only long line we dealt with was the lei greeting and photo.

Dining: Food was adequate but not exceptional. Because NCL has a warehouse in Honolulu, we were told by several crew members that they could only take on provisions there. By Thursday, the dining rooms were out of fresh pineapple, pineapple juice and grapefruit juice. By Friday, the bananas on the Aloha Buffet were over ripe (BLACK). Service was substandard. While you could get an occasional good server, it was a rarity. The two young men who were host at Little Italy were one of the exceptions. Both were polite and helpful. We waited more than 45 minutes for breakfast in the Skyline two separate mornings. The LED screens for finding where to dine without a wait were a great idea when they were actually working. Standing in front of the Skyline we looked at the board which said the Cadillac Diner was open with no wait, we took stairs and arrived at the Diner within 3 minutes and found ourselves in a line and told it would be a 20 minute wait. The Host told us he had been just to busy to worry about updating the info on the LED screen. Read more