My family of 15 cruised on POA July 30. We basically had a fantastic time in Hawaii and loved the islands. The ship has its high points and low points. The staff was extremely friendly and welcoming. Everyone is courteous and makes an effort to smile and say hello.

We enjoyed our dining experiences in the Skyline, Liberty, and Aloha buffet. We ended up sitting at the same 2 tables in Skyline with the same waiters the last 4 or 5 nights and had excellent service. We never went to the specialty restaurants except Cadillac diner. The Cadillac had very poor service and food was only OK. (it happens to be only place serving waffles for breakfast). Food in main dining room was enjoyable and we were pleasantly surprised.

Our biggest area of disappointment was the room cleanliness. Our rooms (we had 8 all together) were rarely cleaned properly and we only received evening turn down service once or twice. Housekeeping is definitely an area that POA needs to concentrate some effort on. It is a subject of discontent on most reviews. Read more