We were a little skeptical because of all the negative reviews, but we had an amazing time and the ship is beautiful. I don't know how anyone could be disappointed.
ARRIVAL & EMBARKATION: We arrived very early at the Port of Miami, around 9:30, but I highly recommend this. We were one of the first two people processed. It took all of 5 minutes. Yes, we had to wait until about 11AM before they let us on the ship but we didn't have to deal with the lines. It was great. Plus we were boarding group number one. The night before we stayed at the Holiday Inn Port of Miami. It was just OK considering we paid $250. The room kind of smelled, but it was fine for one night.
We got on the ship before a lot of people and had the chance to walk around before it got crowded. The ship is beautiful! I don't know how anyone could complain about the decor or say it looks understated. The word that comes to my mind is "classy".
We were in balcony cabin 11265. It was not a "spa room" but it was near the spa area. Great location near main pool. Easy access to main areas. Great view from balcony. Quite location; not a lot of foot traffic because not a lot of cabins on this floor. Highly recommend it.