OK, well first we received a email saying the boat was late and we would leave Galveston about 7. Fine. Reading reviews from the previous cruise it had broke down in progresso over night! Anyways we get on, and the buffet food was cold and hard like it had been sitting. We get our luggage and realized our 2 bottles of wine and small fan have been confiscated. Yes we are allowed 2 bottles and have packed them in the luggage the previous times with no issues. Were told due to recent changes of policy, they must be carried on. Finally after much complaining and speaking to the supervisor they did give us a fan but not the wine because we packed it in the wrong bag. According to a very rude Romanian girl named Tuanna(guest services) "we have to stick to our policies". I really don't see how people that unfriendly can end up in that position.
Our 2 year old was hardly changed giving him rashes. We got him one time with his diaper over-flowing. We More
were constantly lied to as to the pick up time and drop off times which conflicted with printout. Only after questioning about times in the schedule did they fess up. On the last day, they made it "family day" where we were not allowed to drop them off from 12:45-7pm making it impossible to do any adult oriented activities which is opposite of why we cruise. Aboard the Carnival Magic and the Elation, they took them all day every day.
Their website says they have a sushi bar, but THEY DO NOT have a sushi bar. They do not serve sushi in the buffet despite the guest services saying tonight or tomorrow.
They made us be back on the ship by 2:30 even though their website says they leave at 4pm
Finally, it rained on the last day of the cruise. Water was leaking in all over the place. Water leaked down multiple floors due to pool spilling over from a big swell, but rain leaked in floors above pool from rain. Piece of junk ship!!!
WE WILL NEVER RIDE THE TRIUMPH AGAIN! This ship is like the slums of cruising and that is no stretch of the truth. Less