Carnival Splendor Review
Rating by category
Additional details
I just want to express my disappointment regarding our recent trip cruising with Carnival on the Splendor from LA down along the Mexican Rivera on Sunday 6th Jan 2013. I was travelling with my husband on this cruise and having been on many cruises before (5 in total) we were really looking forward to travelling with Carnival for the first time.
I did receive an email prior to boarding the ship explaining the recent issues with the boat and that our itinerary of the ship will change so that the repairs can be done in Puerto Vallarta.
Once the delay was announced on Friday morning that the ship would be arriving in Long Beach on Monday morning, passengers were given the option of disembarking if they had particular travel plans that required arrival in Long Beach at the previously advertised time. Having waited up the night before and noticed the ship hadn't of set sail when we were supposed to, we would have appreciated being told then so appropriate arrangements could've been made that night. Instead, like many others, we were in lines all day on Friday waiting to speak to a customer service rep. We were advised like everyone else to wait in our stateroom and we would receive a call letting us know what the arrangements were. Hours went by and still no call. Another trip down to the purses desk and another few hours later of waiting in a line, we were advised we would disembark the ship between 4 -- 5 pm and to wait for an announcement. After the announcement was made we did disembark at around 5pm but still with no idea as to where we were going. This whole process was very unorganized and the staff members were quite rude about it all. The stress and the waiting around for the day meant we missed a whole day of vacation on the Friday 11th Jan. We were then transported to the Krystal resort where nobody seemed to know details about charter flights. We were told to check back with the front desk at 9pm, but there was no news. A letter from Carnival was slipped under our door sometime after midnight, which advised us to be ready to go at 4pm on Saturday afternoon as a charter was booked to leave at 6pm and arrive in LA at 7:10pm. After receiving this information, I booked accommodation in LA for the Saturday night for my husband and myself in which I should be reimbursed for.