Celebrity Eclipse Review
Rating by category
Additional details
We were on the December 14 day itinerary. We arrived the day before the cruise, stayed with friends who delivered us to the port about 11am. We dropped our bags, and headed through the check-in process. I had my documents on my ipad (what a waste of paper) but she wouldn't accept looking at them and had to look us up on a paper list. This took a few extra minutes. Otherwise check-in was pretty efficient. They did miss my including my pre-paid drink package on my Sea Pass Card.
Even though rooms were not available yet, we went to check out our cabin which was S1, 9299. It was completely clean and ready, as were most cabins, but staff was still working hard in the halls, and a few cabins and I'm sure they wait for ALL of the cabins, so we headed out to stop by guest services to deal with my drink package and explore the ship and spend some time by the pool. The cabin had ample storage, including closet, 4 larger drawers in the desk, two in each night stand, 4 shelves in the closet, plus the overhead shelf, some cabinets and lots of storage in the bathroom, however overall the bathroom is small. The shower was nice, with a handheld and overhead shower. The shower was in the tub, not separate as we have had on most suits of this level/value. The deck furniture is okay but the deck is barely deep enough and while there are foot stools, there is no chase lounge. Compared to other similar suites on other lines (Grand Suite, Aft Penthouse, etc), overall it was the same size or smaller.
Our steward, Maria was efficient and our cabin was clean. We only received a towel animal on one night. Our butler Andy, was good but we didn't feel any of the service was extraordinary. We've had butlers on ships previously and not only did we feel they did more, but we felt suite benefits were better. Even once he knew our preferences, we never knew if those would be met (just as afternoon snacks) or just anything would show up. No biggie, but not special. He also wouldn't let us know about things until it was too late. For example, on one of the last sea days there is a big buffet with beautiful ice cravings in the main dining room, but by the time he told us (left a message on our phone at 10:30am), we were gone for the day and didn't find out until we returned to our cabin after 5pm.
Cabin Review
Sky Suite 1
Even though rooms were not available yet, we went to check out our cabin which was S1, 9299. It was completely clean and ready, as were most cabins, but staff was still working hard in the halls, and a few cabins and I'm sure they wait for ALL of the cabins, so we headed out to stop by guest services to deal with my drink package and explore the ship and spend some time by the pool. The cabin had ample storage, including closet, 4 larger drawers in the desk, two in each night stand, 4 shelves in the closet, plus the overhead shelf, some cabinets and lots of storage in the bathroom, however overall the bathroom is small. The shower was nice, with a handheld and overhead shower. The shower was in the tub, not separate as we have had on most suits of this level/value. The deck furniture is okay but the deck is barely deep enough and while there are foot stools, there is no chase lounge. Compared to other similar suites on other lines (Grand Suite, Aft Penthouse, etc), overall it was the same size or smaller.
Our steward, Maria was efficient and our cabin was clean. We only received a towel animal on one night. Our butler Andy, was good but we didn't feel any of the service was extraordinary. We've had butlers on ships previously and not only did we feel they did more, but we felt suite benefits were better. Even once he knew our preferences, we never knew if those would be met (just as afternoon snacks) or just anything would show up. No biggie, but not special. He also wouldn't let us know about things until it was too late. For example, on one of the last sea days there is a big buffet with beautiful ice cravings in the main dining room, but by the time he told us (left a message on our phone at 10:30am), we were gone for the day and didn't find out until we returned to our cabin after 5pm.