My family and I sailed on the Celebrity Infinity to Alaska Inside Passage beginning on August 17, 2012. My husband and I stayed in a CC cabin while our adult kid was in an interior cabin. This was our first time sailing with Celebrity and we've heard so much about Celebrity ships being more upscale in food and service than other cruise lines. The ship was purportedly in dry dock in 2011 so we expected it to be in great shape. When we first came out to enjoy our balcony, we were disappointed and surprised to see obvious areas of rust and peeling paint on the overhang above us. There were areas of warped wood on the railings and in the paneling of our cabin. Around the ship, there were shoddy paintwork in the outside public areas. You would think that Celebrity would've given these areas some attention and sprucing up during their dry dock, especially areas clearly visible to guests!
We booked this cruise on relatively short notice and were stuck with Select Dining. A couple of nights we had the same dining staff. None of the dining staff engaged us in conversation, they merely took our orders and didn't hardly offer any refills on our iced teas unless we asked. Unlike other cruises, we were not visited by the head waiter.
The food in the Main Dining Room and Buffet are mediocre. Portions are small compared to other cruises and you'll only get about 1/4 cup of your side dishes to complement your entree. The buffet offered pretty much the same food choices daily.
Our stateroom attendant was very good and he was constantly asking us if we needed anything. As a benefit of the Concierge Class, we got fresh flowers the first day of our cruise, the use of robes, small binoculars and a zippered tote bag. We were offered canapes in the late afternoon, but we opted for a plate of fruit and cheese. Sometimes the fruit came with the cheese and sometimes, only the cheese came with crackers.
Casino staff weren't too friendly either. They hardly smiled or talked and acted as though they were just there to put in their hours. We didn't see any size-able payouts on slot machines. Generally speaking, most of the staff acted as though they were simply there to put in another workday.
The tendering process for Juneau was long and drawn-out. We had to line up to get tender tickets in the early afternoon. When we anchored, we waited over an hour for our turn to get off the ship. The Martini Bar made a bundle of money from the waiting guests. The ship used lifeboats to tender the passengers - isn't that a bit embarrassing for a cruise line that fancies themselves as "upscale"?
On the positive side, we thoroughly enjoyed Alaska and the scenery there is exceptional and impressive. No doubt Alaska is the main attraction. With that said, perhaps that is why Celebrity doesn't feel it needs to provide great service to its guests.