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Although mnay aspects of this fjord cruise were very good -especially food in the Rotterdam restaurant, there were aspects which were much less satisfactory.
The itinerary was changed at short notice and we visited Molde which was very disappointing. Many passengers were particularly disappointed that, although we had booked a fjord cruise, we only visited one - the Sognafjord going to Flam which we actually travelled to and from during the night!
Our most serious complaint was the cost of the excursions which was outrageous and did not reflect the actual cost as we found when we booked both the Flam railway and the 4 hour fjord cruise and discovered that we had spent only £160 against the £370 charged by Holland-America for these same excursions.. At Molde, there was an excursion to the open-air village museum which cost $84.95. We walked there (less than one mile from the ship)and found out that because it did not open officially until June, entry was free. The only cost therefore to Holland-America was a single bus fare for a mile - $84.95 per person made this an extremely expensive bus journey!
Our other complaint was the fact that, having booked early (last August), in discussions with fellow passengers, we realised that many had paid about a third of our cost. We were refused any stateroom upgrade although there must have been superior staterooms vacant. No other compensatory benefits such as a drinks allowance or on board spending money was given. This simply meant that we were heavily 'penalised' for booking early, and as a result will never sail with Holland-America again.
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