Pacific Princess Review

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No More Love Boat: A lesson in frustration

Review for the Middle East Cruise on Pacific Princess
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oenone
10+ Cruises • Age 80s

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Sail Date: Mar 2012
Cabin: Balcony

We wanted our 50th anniversary to be the cruise of a lifetime; we wanted to visit the world's greatest monument to love - the Taj Mahal; and we were avid fans of Princess cruise lines (we're Platinum members). Given those criteria, the last segment of the World Cruise 2012 on the Pacific Princess (March 29 to April 30) seemed perfect, so we booked it. Once they got our money - we went through hell.

Firstly, we couldn't book any excursions. No matter how we tried, their computer had us locked out. We were told that, because the trip was part of a world cruise, the excursions had to be booked on ship, even though we continued to receive emails from Princess asking us to update our profile. Finally, in February, with the help on one of their customer relations people (Taji) we were able to get on-line.

Once she and I started the process, she stated "Oh my gosh, they're duplicating." When I asked her what she meant, she told me I was getting multiple excursions (including singles) whenever I selected a port. We then stopped the booking process, and she told me to make sure that I immediately went to the Excursion Desk on board to take care of this, because she had no control of it. I asked her to please make a note in my account data to the effect that the computer was acting up, and she said she would try. Whether she tried or not, it didn't work.

Cabin Review

Balcony

Cabin BB

The cabin was nice, it was convenient to the stairs and elevators and well appointed. The only complaint, is that the storage was less than we were used to on other Princess ships. We had to cram things into every cubbyhole, and, given the length of the cruise, it was a fairly constant issue.

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