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23 Scenic Zurich Cruise Reviews

We went with family, No children. Children would be board but it was great for adults. Our travel agent was amazing and helped us with the booking. Scenic looked after everything else. Hotel/airport transfers were done with high ... Read More
We went with family, No children. Children would be board but it was great for adults. Our travel agent was amazing and helped us with the booking. Scenic looked after everything else. Hotel/airport transfers were done with high end buses and professionals. We stayed at the hotels recommended by scenic and were not disappointed. The meals were amazing. It sucks to be home and try to figure out what to cook after having everything done for us. The quality was fantastic. The entertainment was great. Our cruise director was fantastic. After cruising many times before it was nice doing a small boat. If you worry about getting sea sick, dont. The rivers are very calm. We live in a city with locks so it was a different experience being in a ship going through the locks. Overall an amazing trip. I would recommend Scenic to anyone. I would defiitely go again. I would only suggest not the last cruise of the season. Read Less
Sail Date October 2019
I'm in my early 30s and most on this cruise were late 50s and above. We wanted to take one for it's ease of getting from City to city. Plus it included amazing food, premium beverages, excursions and tips. The service was great. ... Read More
I'm in my early 30s and most on this cruise were late 50s and above. We wanted to take one for it's ease of getting from City to city. Plus it included amazing food, premium beverages, excursions and tips. The service was great. I booked the cheapest fair room but was still treated on par as all other passengers. Not all of the excursions started in the morning there were a few days that started in the afternoon so was nice not to get up super early the guided tours were just long enough and gave ample time to look around ur self afterwards with multiple coach pick ups. The enrich experice was very nice as well. I like the most popular classical songs and my husband also in his 30s does not like it at all. We had opera singers and a pianist play for us in palace. We both enjoyed the experience. I'd definitely do another trip using Scenic or another cruise line that is all inclusive. Read Less
Sail Date October 2019
We had never been on a river cruise before but travel extensively, almost always independently. But we decided we wanted to try this out based on all of the positive things we heard from friends. I did a bunch of research before selecting ... Read More
We had never been on a river cruise before but travel extensively, almost always independently. But we decided we wanted to try this out based on all of the positive things we heard from friends. I did a bunch of research before selecting Scenic. They seemed to have the best features at the best price and excellent reviews, even though I didn't know anyone who had used them personally. We actually joined the cruise after 10 days traveling around Europe on our own. It was very nice to arrive on board to such a warm greeting and be shown to our cabin to unpack. The cabin lived up to its billing. Plenty of space, storage spots and features, great sliding glass sun balcony. Nice bathroom. Our butler Harry stopped by to introduce himself, show us how things work etc. The crew was top notch, super nice, couldn't do enough to help you. Our cruise director Andreea was wonderful. The food was very good, particularly breakfast though dinner had some excellent meals, though not all of them were equally good. One reason we chose Scenic was the Free Choice concept, where most days you had 3 tour options to pick from. They were very good overall. The use of e-bikes from on board was another reason we picked them and that was fun. Great cocktail selection, including several single malt scotches (my drink of choice) all included. Only knock is that some of the docking locations seemed sub-par (like winding up against a cement wall in Karlsruhl instead of in pretty Rastatt). We had a wonderful private concert event in a palace in Ratstatt, and 3 different excellent local entertainers come on board 3 different nights, in addition to the on-board pianist. The ship was incredibly stable. i get sea sick and even when there were waves or wakes in the river I never felt it rock an inch. Read Less
Sail Date October 2019
Met at the airport for transport to the ship. Getting to the ship and into our cabin went very smoothly, Cabin was sparking, and we had plenty of room to stow things away. Staff were more than welcoming. We were booked to sail on ... Read More
Met at the airport for transport to the ship. Getting to the ship and into our cabin went very smoothly, Cabin was sparking, and we had plenty of room to stow things away. Staff were more than welcoming. We were booked to sail on Crystal, but there was a change of ship earlier due to water levels. Fortunately we had no issues with high or low water and were able to complete the entire voyage on the Jasper. Staff were exemplary - couldn't do enough to make us happy. Bartenders were a little heavy handed with alcohol in the mixed drinks. Food ranged from average to brilliant, however, we never went hungry or thirsty. Range of tours was varied. Some of the "easy walking" tours were an effort for some guests. We were pleased to be traveling with a mostly Australian group. The atmosphere was relaxed and happy, and I believe our traveling companions helped to make it so. We sailed from Amsterdam to Budapest and then went on to Prague. The bus to Prague took 9 hours, however the Cosmopolitan hotel was a delight, and Prague was fun to explore. Read Less
Sail Date August 2019
Scenic was recommended to us by friends. Certainly glad we went with Scenic. Couldn’t be more pleased with the trip.Chose this cruise because of the date and the river it sailed on. Like the idea that it was all inclusive. We were ... Read More
Scenic was recommended to us by friends. Certainly glad we went with Scenic. Couldn’t be more pleased with the trip.Chose this cruise because of the date and the river it sailed on. Like the idea that it was all inclusive. We were treated by all crew members with excellent service. It was our first river cruise. Would definitely recommend Scenic. Good choices for the daily excursions off the ship. Tour guides that Scenic used were knowledgeable and personal. Used the Taylor Made app so could hear the guide as he explained the area to us. Liked the number of passengers aboard. Made it more personal. Would certainly use Scenic in any future travel plans. They have trips that appeal to us. The nightly entertainment was very good. Having to check off and on the ship for daily trips made us feel safe knowing that the crew were aware of where we were. Our room was comfortable. Nothing but praise for the entire experience. Read Less
Sail Date August 2019
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. ... Read More
My wife and I had never taken a river cruise before and were somewhat apprehensive. We need not have been. From start to finish our Rhine Highlights cruise on the Scenic Opal from Amsterdam to Basel was a thoroughly enjoyable experience. Our cabin was spacious and very comfortable. The shore excursions were well planned generally taking up the morning while in the afternoons we cruised the Rhine. The shore excursion options catered to a range of interests and capabilities and we were disappointed only once. On board, the meals were excellent (and especially the two special invite dinners). I ate fish most nights for dinner and the fish was delicious and invariably cooked perfectly. One of the reasons we chose Scenic over Viking were recommendations based on the quality of the food and wine and the all-inclusive nature of the fare. On all counts, Scenic would be difficult to beat. The wine and liquor choices were varied and of high quality. Our butler, Sirjan was exemplary and we were very pleased with the attention that we received form Robert at the bar and Milan in the dining room. As for Andreea the Tour manager, Liz and I cannot say enough; she was superb. We are already looking at another Scenic cruise for next year, 2020. Read Less
Sail Date July 2019
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included ... Read More
We were told by friends how great the service and overall experience was. It lived up to what we were told. The staff was ready to help and even went out of there way to make the trip enjoyable. It was very nice to have everything included in the price. I have been with other tour providers and it seemed that there were always hidden costs, but not with Scenic even the tipping was covered. The port talks were very informative and helped with making each day go smoothly. The cabins were clean and well thought out. The shower was great and the pressure of the water was better then home. (I was in the navy and boat water press isn,t always great). Dinning was fantastic with every day having a good selection and the dinners being out standing with the quality. On board entertainment and activities hit the mark for the audience. Read Less
Sail Date July 2019
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every ... Read More
Found a great deal on Travel Zoo and have always wanted to do a river cruise. We were also looking for a special holiday to celebrate a 50th Birthday, and 20th and 31st wedding anniversary. The crew was great always on hand to meet every need - butlers, massage therapist, hairdresser, dining room waiters everyone was great. Loved having the room cleaned twice a day and getting laundry done was a great bonus. Alex’s port talks were helpful, wished we could have had them written out in case you were running late getting ready for dinner. Would have also liked to have had alternate times for dinner but understand why the same timing for all. The night at Table La Rive was really good food and wines were great. Good balance of excursions and time on the ship, appreciated that the excursions didn’t take all day and that they only lasted for a morning or an afternoon with free time. Read Less
Sail Date July 2019
Most people on the ship were fairly elderly. I would guess that the average age was 68 and scewed a bit toward the higher side than the lower. I think that it is because of this that my experience was not that great. Don't take ... Read More
Most people on the ship were fairly elderly. I would guess that the average age was 68 and scewed a bit toward the higher side than the lower. I think that it is because of this that my experience was not that great. Don't take this the wrong way, the other guess were quite nice people and I did have some nice conversations with many of them. However, everything is geared toward that age group. Let me give some examples. Please note that I am far from young, 50's. I use the term "elderly folks" only in the most respectful way. Very nice people and, to me, seem like the vast majority were in pretty good shape. I have the feeling that this will come across as pejorative, but I couldn't think of a better term. The Dining: I went absolutely nuts. Every supper is a many course mean that take hours to get through. In my opinion, the food wasn't that great either. I had to wait just for these lengthy ordeals just to be able to get some food. I could order room service, but the there wasn't much of a selection. I could get a burger, but it was awful. It was obviously a frozen patty, overcooked and some nauseating sauce that neither me nor my wife could stomach. The breakfasts buffet was awesome and we ate as much as we could to hold us over. Lunch was also a buffet, but we mostly struggled to find something that appealed to us. They also have two special meals; I skipped the one that was supposed to be a degustation experience. I am glad that I did as I would have probably hated the food and it would have taken even longer to eat. The other was supposed to be an Italian restaurant experience. Well, nothing like an Italian restaurant that I have experienced. I didn't recognize one thing from the menu. What I did order didn't appeal to me. I am not sure that this food is gear toward someone from the US. The dining experience seems to be geared at more elderly folks. The best meals we had were the one German lunch and the couple meals that we had off-ship. The Excursions: I was very happy with the quality of the excursions and the guides pretty good. However, they were extremely short. In the neighborhood of an hour and a half and sometime not even that. I had at least one that was well short of the 1.5 hours it was supposed to take. Although there were multiple excursion choices on any day, you could only pick one. What do you do with the rest of your day? I didn't expect that the excursion would be so short. Sometimes we were able to ad-lib and find something else to do, but it was hard without being prepared for this situation. It would have been nice to be prepared for this so that I could have planned better. I am just guessing, but assume they do this because this is what appeals to the elderly folks. Entertainment: On almost every night there was guy playing the piano. I don't think I heard any song played that was newer than 40 years old. This was mostly the only entertainment on the ship at any time. There is pretty much nothing to do, but sit around. That can be relaxing, but there is only so much of that to one can take. There was a trivia game on one night. Many/most of the questions were geared toward an older generation. I know that a couple of the music answers were Tom Jones and Englebert Humperdink. I don't really know who they are, but know they were someone my mom listened to when she was alive. I was a little uncomfortable in my room. The AC would work sometimes and not others. Unfortunately, it would often not be working in the first part of then night, when I was trying to get to sleep. It would start working again in the early morning hours. It didn't seem to be much they could do about it. They gave me a fan. That actually did help a bit to get able to get to sleep. One thing that really irritated me was to rush back to the ship for the last port talk only to discover that the whole talk was just an advertisement we had to sit through for their Scenic ocean ship. I know I have mentioned quite a few negative things. I was very happy to be able to go on this trip. This is an area of the world that I had really wanted to see and am glad I was able to do this with my wife. Although some of the things I mentioned about made me grumpy, at times, the crew on the boat are a 10 out of 10. I really cannot imaging having a nicer crew. If I was every down in my mind about something, just their friendlies would snap me right out of it. Would I do it again, knowing what I know now. Probably not. I very much like the concept. I would probably search a bit more for another line that might address some of the things that I mentioned above. I don't know if that exists. Read Less
Sail Date July 2019
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail ... Read More
Scenic was superb in every respect. Service was exceptional --- crew could not have been more attentive. The accommodations were excellent -- better than most hotels that we have experienced around the world. Amazing attention to detail with the passengers/customers in mind at every turn. The food was remarkable ...variety, presentation, quantity, were well thought through. We really appreciated the all-inclusive nature of this trip - a positive with Scenic. Nice diversity of clientele: age, gender, country of origin. Was not just a gathering of rich geriatrics that characterizes too many "luxury" cruises. We thought one of the more subtle, but outstanding aspects of this ship was how well the staff/crew interacted with one another, got along, and were collegial. There really was an atmosphere created that made the cruise a delightful and restful experience. It was evidence of a well-run and quality operation. Plenty of flexibility on the shore excursions. Tour director was outstanding ...really knew her stuff. The schedule and operations went off without a hitch. Overall, this could not have been a better experience. Definitely a 5! Read Less
Sail Date July 2019
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We ... Read More
I went to an information session and decided to book. They lived up to my expectations. Everything was organized and the staff was exceptional. One disappointment was that we did not start our cruise in Switzerland as planned. We were bussed right to another port and were not informed prior. The cruise line should have given us an explanation prior to the trip but did not. We therefore did not see any of Switzerland. The cruise director could have been a bit friendlier on the one on one basis. Dining staff were excellent, mainly Zoran and Nikolai. The room attendant did a fantastic job. Monica in the bar area was superb. Wonderful vacation and it was just as they say in the brochure....out of a fairytale. I would recommend Scenic to anyone. The fact that everything is paid up front and organized from the beginning was a big relief. One thing I did notice was that they did not have any music on the sundeck or any entertainment during the day such as a large chess board to pass the time and have some fun while in between ports. Read Less
Sail Date July 2019
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest ... Read More
This was our first cruise ever. We had very high expectations based on what we heard about Scenic cruises and we can say that Scenic far exceeded these already high expectations. The food was excellent, the attention to even the smallest detail was outstanding, the staff was excellent, friendly, always smiling and ready to help. We especially appreciated our cruise director, Yvonne! Here enthusiasm was contagious, and her port talks each day were very helpful. The tours were extremely well organized, not too long and had wonderful, knowledgeable tour guides. We especially enjoyed the Heidelberg tour and the Amsterdam canal tour. Even though there was a slight hiccup due to a malfunctioning lock (out of Scenic's control), the Scenic team worked through it seamlessly. We were impressed. We highly recommend Scenic to anyone. We will definitely cruise with them again! Thinking of either the Prague to Budapest or a France cruise. Read Less
Sail Date June 2019
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick ... Read More
This cruise was from Basel to Amsterdam. Unfortunately, a Viking ship had hit a lock and the Opal had to end the previous journey in Strasbourg, so that is where we caught the ship. Emails were immediately sent to inform us that our pick up and transfers would happen as planned only we would be driving to Strasbourg from Zurich and not Basel. Once on the ship we were escorted to our room. Within 30 minutes I was invited to go talk to the chef about my allergies. All week I received menus in the morning for lunch and dinner where I could select my food and they would prepare it for me without my triggers (peppers). On a tour of the galley I saw my picture on the wall with a not about the allergy and to watch if I sat in their area. All the waitstaff was aware at every meal and let me know it. I have never had that kind of treatment on any other cruise. The excursions were varied in terms of interest, length and physical difficulty. Bikes were available for those daring to ride them. Night time entertainment was very good. The Cruise Director, Yvonne, was beyond helpful and professional. There was not one staff person who spoke anything but English when guests were around and all were obviously helping each other get work done if they had free time. The cleanliness was outstanding not just in our cabin but all over the ship. Our private transfer at the end to the Amsterdam airport was a Mercedes Benz limo- we were expecting a taxi. The whole cruise far exceeded our expectations. Read Less
Sail Date June 2019
Pros: professional staff, very clean ship, liked our cabin BJ202, local entertainment onboard very good, city tours were our favourite, good selection of ports and excursions. Cons: Cabin - no butler in our balcony junior suite as ... Read More
Pros: professional staff, very clean ship, liked our cabin BJ202, local entertainment onboard very good, city tours were our favourite, good selection of ports and excursions. Cons: Cabin - no butler in our balcony junior suite as advertised. Julius, our butler, had other employment commitments on the boat. Almost every time I called him and asked for something he said to call reception. Not answering his cell when I called sometimes and often we had different people (butlers?). Our room steward often forgot to replenish kleenex, qtips, face cloths and bath salt. Air conditioning worked poorly at night and it was very warm in our cabin. Excursions - The Luxembourg excursion was a waste of time. Long bus ride and only about 1 hour to spend touring this city which is undergoing major renovations. The Roman Park: total chaos. Three buses from our ship visited this place and when we arrived, our tour guide was confused and trying to help other tour guides. Wasted approximately 40 minutes standing around and did not see much of the wonderful sites in this park. Strasbourg: homeless people on the streets and questionable characters. Our tour guide gave us a brisque tour of Strasbourg and would rather have had more of a guided tour. Sat down for a snack in the square and people would approach us trying to sell belts. Food: could have had more of a selection rather than repetitive chicken wings for lunch. TIP: Order wine off the menu rather than drinking the local wines the servers constantly offer. Overall, the cruise was wonderful but there needs to be some modifications made. Read Less
Sail Date June 2019
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we ... Read More
We were invited by some friends to join a group that was planning to cruise the Rhine River from Zurich to Amsterdam, so we decided to go. Our travel agent booked us on the Scenic Jasper with the rest of the group. From the moment we stepped on board on 5/8 until we got off the ship, it was a truly wonderful time. Our cabin was spacious and well designed, and it was kept spotlessly clean and supplied by the housekeeping staff. The ship itself was in immaculate condition, and the lounges and dining areas were extremely clean and comfortable. The staff, starting with the tour director, Tadej, and our assigned butler, Marko, all the way through the wait staff, bartenders, chef and kitchen crew. maintenance staff, and every other staff member, were all extremely personable and attentive to the needs of the guests. We were made to feel most welcome on board and valued as customers. The activities that were planned were interesting and informative, and were well planned and organized. There were several evening during which local entertainment was brought on board, and those occasions were thoroughly enjoyed. One night we were bussed to a concert hall at which we were entertained by two highly talented opera singers and a classically trained pianist. It was a very moving experience. The food and beverages on board were simply outstanding. Each night before dinner was served, Chef Bogdan came out and addressed the passengers with a preview of the meal; the wine steward described for us the wine and food pairings; and Cruise Director Tadej informed us of the next day's ship movements, available activities and individual options. The staff's attentiveness to the wants and needs of the passengers was impressive. My wife and I completely and thoroughly enjoyed ourselves, and we are already planning to take another cruise with Scenic. And we are going to recruit another circle of friends and relatives to join us. When we left the ship for the last time, it was a difficult moment because we had been embraced so well by the staff and now we had to leave them. We will be back! Read Less
Sail Date May 2019
It seemed like it had the most to offer. The enclosed balconies with a sliding window worked out great with the cooler weather. The accommodations were excellent and the staff went above and beyond to satisfy their clients. Having all ... Read More
It seemed like it had the most to offer. The enclosed balconies with a sliding window worked out great with the cooler weather. The accommodations were excellent and the staff went above and beyond to satisfy their clients. Having all the gratuities included was so convenient. Our butler Marco attended promptly to our every need, always so courteous and with a smile. The bar staff, Young Marco and Sandy were exceptionally pleasant and a joy to see at our Happy Hour. The food servers, Goran and Percho were efficient and friendly and accommodating. Unfortunately, I forgot the name of our cabin maid, but she was also excellent. she went through the cabin at least twice a day, changing towels, cleaning the bathroom and tidying up, and leaving the yummy chocolates on our pillows every night. And the most important person on our cruise was our cruise director, Yvonne. She was so energetic, professional, and knowledgeable, and left no question unanswered. She went above and beyond to satisfy everyone. Although we have mentioned specific people, we want to emphasize that all of the staff and crew were excellent. Everyone gave us the opinion that they thoroughly enjoyed their job. The only part that could be improved upon, if possible, is being able to disembark closer to an excursion, in order to give us more time in the village etc. On two occasions, we had to travel an hour to one and a half hours by bus to get to our tour of a town or village. This left very little time to actually explore on one's own. Read Less
Sail Date May 2019
Trip of a lifetime. And it was made possible by the world class service of Scenic From the moment we were greeted by our chauffer at the airport in Zurich and driven by Mercedes to our hotel. To our butler service and comfortable ... Read More
Trip of a lifetime. And it was made possible by the world class service of Scenic From the moment we were greeted by our chauffer at the airport in Zurich and driven by Mercedes to our hotel. To our butler service and comfortable cabin. To the unlimited beverages available 24 hrs between the lounge service and our mini bar. To the evening entertainment. To the white linen table service in the dining room as well as the snacks in the cafe. To the wide variety and choices of daily tours. To the tour device available on the ship and land for site discoveries. To the farewell dinner of lobster and the serenade by all the staff in the lounge. To the bus trip to the airport going home and being escorted to the proper airline desk. And it really was all inclusive!!! Kudos to Scenic. A wonderful memory to cherish. Read Less
Sail Date May 2019
We chose this cruise line because everything was included, even airfare. We made the right choice! We talked to others who had sailed on other river cruise lines and they said Scenic was much better than the others. The crew went ... Read More
We chose this cruise line because everything was included, even airfare. We made the right choice! We talked to others who had sailed on other river cruise lines and they said Scenic was much better than the others. The crew went above and beyond, always putting the guests first. We couldn’t have asked for anything more. The rooms were nice and the showers were excellent. The food was also excellent. We wanted for nothing. From the housekeeping staff to the cruise director and captain, everyone went out of their way to make sure our vacation was what we dreamt of. My husband usually dislikes cruises, but he really enjoyed this one and is recommending Scenic to all of our friends. We hope to sail with Scenic again! The excursions were also excellent. We were provided with excellent tour guides, who made our tours very interesting. This will truly be a vacation to remember! Read Less
Sail Date April 2019
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was ... Read More
Scenic cruise was on our bucket list for quite a while and we have no regrets for choosing to sail with Scenic during the Christmas period. Great itinerary was provided for the 7 days and the last minute substitute the city of Obernai was simply gorgeous, passing the Alsace region and it’s small towns was like stepping into a winter fairitale. Cruise director Yvonne was phenomenal her knowledge of the region and her adventurous spirit was greatly appreciated hotel manager Djordje and staff were great and went above and beyond to meet our expectations. Our last dinner at Portobellos was excellent as was the chef. The cabin was spotlessly clean and spacious ,the view from the cabin was beautiful . crystal dining restaurant manager Gianni was were very attentive and knowledgeable as were the wait staff. Well done and thank you for the wonderful and memorable 7 night stay. Thanks Read Less
Sail Date December 2018
Wanted a layed-back cruise. Got to see a lot of Europe from the rivers and experienced a bit of their culture. Excellent excursions through vineyards etc . The ship entertainment and activities were wonderful, service was excellent. ... Read More
Wanted a layed-back cruise. Got to see a lot of Europe from the rivers and experienced a bit of their culture. Excellent excursions through vineyards etc . The ship entertainment and activities were wonderful, service was excellent. Could not have picked a better venue. Would do it again and recommend to any body. W e departed Budapest and 15 days later landed in Amsterdam. Sorry the cruise was over. The meals and wine were very good. The bar had anything I wanted. The pool on deck was a wonderful surprise. Weather cooperated with exception of two days. It was nice to be able to sit on our balcony have a quite drink and watch the the world go by. Anything you wanted the butler will get it for you. Breakfast in bed every day if you wish, but it was much more fun in the dining room and mix with the other passengers. You will meet some wonderful people and make some lasting friends. Read Less
Sail Date September 2018
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great ... Read More
This was our first cruise (river/ocean). We wanted the best and were to understand Scenic Tours was the best (all inclusive/luxury). We selected a deluxe suite on the Diamond Deck. The cabin was acceptable, clean compact with great housekeeping services. The dining aboard was very good with a wide selection of items. The Cruise Director and most of the staff were excellent. The excursions were acceptable - although our hike through the Black Forest was simply a walk up the driveway alongside a vineyard to a farm to have Black Forest cake - no sign of a Black Forest. The Butler service Scenic describes was non-existent. Our 'Butler' never introduced himself, showed us to our cabin or had any interaction with us. After talking to other passengers I learned where the card was to order coffee in the cabin in the morning. The special dinner they describe as: Table La Rive was nothing better than a regular dining room dinner. There was a table assigned at the back of the dining room, we were not even seated at that, since the table was occupied by 10 friends that wanted to sit together. The food not special, the sommelier had taken (?) the basic wine course. The food: I do not need to be told what an 'amuse bouche' is, but they should look up the definition; after being asked how I wanted my beef cooked - I was told it would be med-rare, why ask?; the meat was tough. I think the biggest disappointment was the balconies with the special windows. There was no need for them. The view for most of the trip, except 2 days, was non-existent. We were either facing an industrial park, a dirty brick wall (see photo) or were tied up to another boat (we embarked by walking through a Viking ship) - you could actually touch the windows of the other boat without leaning over the side. The cabin felt like a tomb. It will be a long time before we consider cruising. I will definitely ask more questions, although Scenic does not like to get specific on details (so how can you ensure what you will see out your cabin windows?). Probably will not choose Scenic again. Read Less
Sail Date September 2018
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the ... Read More
Overall, we satisfied with the experience. The staff were very friendly and helpful. Liked the variety of the shore excursions. Lots of walking though. We found the tailormade device was super helpful especially going out with the group. the size of the cabin was good and we were in deluxe balcony suite. The way the closet organized was very spacious and could store lots of things. The entertainment and activities on the boat cannot compare with ocean cruise due to the limitations of the space. The wifi service was great which let us able to keep in touch with our friends and share our experience. If it's the first time to travel Europe, having the land tour was suggested. The scene was beautiful and we took lots of pictures. The hotel in Zurich was fantastic. As for the embarkation and disembarkation, the process was smoothly and well-organized. We would recommend Scenic. Read Less
Sail Date September 2018
This was our first cruise so we have nothing to compare it to. Our flight arrived from Canada in Zurich first thing in the morning. Our Scenic driver was right there waiting for us at the luggage carousel to drive us to the Park Hyatt ... Read More
This was our first cruise so we have nothing to compare it to. Our flight arrived from Canada in Zurich first thing in the morning. Our Scenic driver was right there waiting for us at the luggage carousel to drive us to the Park Hyatt making it a stress-free experience. Our hotel room was ready upon arrival which we were very happy about. We wished we would have arrived one day earlier in Zurich to tour the countryside as we only had time to walk the city centre, The next day, the Scenic bus was there to pick up Scenic guests from the Park Hyatt and drive us to Basel. The embarkation went excellent as well. Our room and bathroom were very clean and spacious enough (store suitcases under the bed once unpacked). We were on the Diamond Deck, however, our cabin was at the back of the ship and even with earplugs, it was very loud with engine noise and vibrations, especially when arriving at or leaving ports or going through locks; as well as the stairway noise from the top sundeck. We had several sleepless nights (we also found the bed very hard). I would strongly recommend you do not choose a cabin at the back of the ship. With all the excitement of exploring the ship, I would suggest you take the time to read the information in the book in your cabin as well as meet with your butler the very first day so you are aware of everything from the get-go. The dining at dinner was absolutely fabulous... every dinner, but especially the Table la Rive dinner for Diamond Deck cabins and the Portobello's dinner... the food, wine and the service was amazing! We felt after a few days there wasn't much selection for hot meals at the buffet in the dining room at breakfast (although the scrambled eggs and bacon were very good) and especially for lunch so I would be sure to check out the menus on the tables for both breakfast (the porridge was very good) and lunch (be sure to leave yourself enough time to order breakfast before leaving for the excursions). Dress code was casual for breakfast and lunch and varied at dinner (some jackets and very few ties for the men, ladies varied between smart casual and more formal). The excursions were extremely well organized (but don't be late) and most of the guides were great (especially Niles for the Heidelberg tour), as well as the GPS hand-held devices... be sure to take the devices with you on your free time self-guided tours or while going through the Rhine gorge on the ship. Travel on the ship through the Gorge was absolutely breathtaking. I was surprised however that there was very little sight-seeing from the ship the first few days on the river. The first few locks were interesting and the swans were indeed beautiful. Strasbourg, Heidelberg, Rudesheim, Cochem and especially Volendam and Edam were amazing tours. We thoroughly enjoyed the Enrich concert at the palace; however not so much the onboard entertainment (the violinist was fabulous). The drinks and bar service was good however there should be more bar staff, especially serving the outside front and top of the ship or when everyone is together, ie port talks before dinner, right after dinner, etc. All of the staff were very friendly and efficient. The snacks and min-bar in the cabin were replenished daily. Be sure to have your laundry done prior to the second last day on the ship before it is too late (it is only a small laundry bag)... and utilize the daily pressings for those on the Diamond Deck. Internet was intermittent. It was busy and very scheduled (which we weren't use to since this is our first cruise). Mobility with all the cobblestones and walking (and bicycles in Amsterdam) may be difficult for some. Overall everything was extremely well organized, the tours and food were great... we enjoyed our cruise. We met many other great Canadians on the cruise, as well as very friendly British, Australian, American, etc. people. We did spend two more nights in Amsterdam on our own after the cruise but wish we had one more day to visit a few museums. I would suggest the 24 or 48 hour Hop On Hop Off tours, especially via the canal boats. Also if you would like to see Anne Frank's house, order the tickets several months in advance online (you cannot purchase them there). Read Less
Sail Date June 2018
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