7 Holland America Zuiderdam Singles Cruise Reviews

This is the first disappointing cruise experience I have had with Holland America Line. I used to be a loyal HAL cruiser. I am now three star mariner. This may have been my last cruise with HAL unless it was on their newer ships, ... Read More
This is the first disappointing cruise experience I have had with Holland America Line. I used to be a loyal HAL cruiser. I am now three star mariner. This may have been my last cruise with HAL unless it was on their newer ships, Eurodam or Niew Amsterdam. The Zuiderdam is in horrible condition. It has not been well maintained. Everywhere you looked, something needed fixed. There were tears in the carpet, tears in the cushions on the deck chars, tears in the upolstry on lounge chairs in the Crow's Nest. There was painting that needed to be done. The brass was scraped in the elevators. Certain things were broken or damaged to the point of being unusable. There was supposed to be a chair at the makup table in my room. It was not there and never provided. I believe that HAL is simply not spending the necessary funds to properly maintain their fleet, as I heard other guests comment that Ryndam is falling apart as well. This ship is now 10 years old, and it looks like it is about 30 years old. It needs to go to dry dock. The ship's condition gave this cruise a black eye for me. HAL claims a 5 star cruise experience. Zuiderdam is in about 2 star condition. On to other aspects of the cruise: The itinerary was fabulous. It was very exotic and included Costa Rica, Curacao, Bonaire and Aruba. People couldn't wait to get off this ship and onto shore. I had a nice time while in port. I wish I could have stayed on one the islands/countries we visited rather than return to this dump of a cruise ship. The food was very good. I would say the dining deserves a 4 star rating. We dined in Pinnacle grill. It was the same food, with a little better presentation, served in the main dining room. Don't waste the extra money. The night we booked in Pinnacle, they had lobster tail in the main dining room and, of course, you could order multiple entress (tails). You would have to pay double in Pinnacle for that. Stay in the main dining room. Hopefully, you won't be booked on Zuiderdam, but if you go on one of their newer ships this should be a standard comment and would apply as well. The crew was up to HAL standards. My cabin steward and my waiter were excellent. So were the bartenders. I felt bad for them as they constantly had to make excuses for Zuiderdam's condition for the company. One crew member told me that rain water drops were coming in the Northern Lights one night. They told the passengers " do not worry if the rain comes down from up above, you must worry if it comes up from below, that means that the ship is sinking." The entertainment stunk. There was not enough variety. Usually you have a rock band and some other musical genre to choose from. Many lounges were deserted with no entertainment. This might have to do with HALs older crowd. The casino is terrible. People were losing lots of money, which is normal in a casino, but not one light went off on any of the slots the entire cruise while I was in there. You could drop 5000 in seconds and not even $500. I guess thet have to be greedy and make as much money as possible because they know you won't be returning. Fortunately, I met another single on this cruise and we spent time sitting on by balcony talking and pounding beers and looking at the beautiful sea. That made the cruise and helped us to pass time. Had we not met, I would have hated this cruise. Fortunately, for HAL, a fellow passenger helped my perspective. Disembarkation was a disaster. We stood in line for hours. HAL broke my mother's handle on her luggage. Please don't choose Zuiderdam if you must sail with HAL. Go on Eurodam. Zuiderdam is barely servicable in her current condition. My next cruise I will be returning to Celebrity. That is truly 5 star. In fact, I have had better cruises with Carnival, and Carnival cruise ships are in much better condition than this one. I am really down on HAL after this. Read Less
Sail Date December 2011
The choice was a back to back between Iceland and Russia July 4 through 28, 2016. Copenhagen to Copenhagen. Requested Convertible Twins. Got one king bed. Ask for two separate beds. Stewart gave me a face and said he would do it. Shower ... Read More
The choice was a back to back between Iceland and Russia July 4 through 28, 2016. Copenhagen to Copenhagen. Requested Convertible Twins. Got one king bed. Ask for two separate beds. Stewart gave me a face and said he would do it. Shower head LEAKED. Shower curtain hem covered with MOLD, curtain not connected on two top hooks. i leaned back on the curtain over bed; DUST AND FIBERS FELL OFF AND IRRITATED MY EYES. I was looking for something I dropped and found MANS SOCK UNDER THE BED.TWICE THE CABIN STEWART'S' ENTERED THE ROOM WHILE I WAS LAYING IN BED. THE 2ND TIME WITH THEIR CLEANING EQUIPMENT AND VACUUM CLEANER. THE DID NOT OFFER TO RETURN AT A DIFFERENT TIME. I HAD TO CLIMB OVER THEIR EQUIPMENT TO GET OUT O THE CABIN. July 5 or 6 there was NO A/C. Room was HOT AND STUFFY. I slept with the door open, blocked with a chair and curtain drawn all night.. Bathroom floor was squeaky with dent under the tile. I asked only for ice every day (nothing else)- No ice. I had to call 3 each week for ice. \Empty fruit basked never returned with fruit. I asked the head housekeeper "DON'T YOUR TRAIN YOUR STAFF?" No answer. i ASKED for a cabin upgrade and got a pot of flowers. I asked for a different cabin Stewart. and that I got. The rest of the staff was indifferent and inexperienced. When food service stopped in the buffet and dining room, Only a few items were on the "dine in room" menu and the selection was very poor. Three of the serving staff ('chef"s) in the buffet were rude. MANY of the service people were not trained properly and or poorly trained in food service. The Piano and Violin & The Microsoft classes were excellent. The rest of the entertainment was mediocre. Of the several cruise companies, I've traveled Holland America is the ABSOLUTE WORST!!! Read Less
Sail Date July 2016
Zuiderdam I sailed from Bergen to NYC.Sailing through Hermine the captain made the correct call missing Nova Scotia and head for NYC. I enjoyed the city for a full day.Hop on hop off for$64.00 with ferry. It appeared as though they are ... Read More
Zuiderdam I sailed from Bergen to NYC.Sailing through Hermine the captain made the correct call missing Nova Scotia and head for NYC. I enjoyed the city for a full day.Hop on hop off for$64.00 with ferry. It appeared as though they are short staffed rarely extra staff was called in when it got super busy.I was disappointed in finding out the ship had no self serve laundry.$30.00 abag or $110.00 unlimited.Very hard working staff and friendly. I was surprised to hear the ship ran out of 4 or 5 different beers.The onboard entertainment could be better and a longer show to boot.The milk cartons were the worse you had to punch a straw through the top, good luck trying to open it to pour.I suggested to the cruise line to offer extended days in certain ports.1 day in Reykavik was not enough I hate to rush to see as much as I can.They decided to fix some area on the lido area interrupting seating.I feel the whole needs reconfigurating.not enough seating at prime time.The casual smart dining menu is similar a lot if the times.So if you want to sit for an hour and a half or two it,s up to you.I also don't know why they only offer happy hour in just 2 locals.I heard they are going to dry dock the ship in the near future. Read Less
Sail Date August 2016
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The ... Read More
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The closets in the cabin creaked which made it difficult to sleep. The carpets are well worn, some areas of the ship smell bad, the entertainment, food and dining service leaves a lot to be desired. Even the "specialty" restaurants did not deliver as hoped. The best part of the cruise was the BB King Blues band. Most of the excursions were interesting but expensive. The comedian/ventriloquist joked that the average age of the guests was 108...he wasn't far off. This was the oldest crowd that I've ever cruised with. They provide good facilities, scooters and such for the disabled client. I definitely would not recommend this for a young couple. My advise is to choose an ALL-INCLUSIVE resort or cruise because by the time you pay for EVERYTHING (including water) you will spend as much if not more. Because of this experience I will not choose Holland America again. Read Less
Sail Date February 2017
Cruised with HAL before and found them good, same service etc on this cruise. I didn’t book the drinks package and found it was cheaper to pay as you go especially as the cruise had happy hour a few times each day. (Buy one and get ... Read More
Cruised with HAL before and found them good, same service etc on this cruise. I didn’t book the drinks package and found it was cheaper to pay as you go especially as the cruise had happy hour a few times each day. (Buy one and get another for 2$) The entertainment was good from the main dancers and singers but the comedian was awful. The group ‘Five o’clock somewhere’ where good singers but didn’t really like their quirky act. The B.B. kings were great but it was the same show each night I enjoyed the Lincoln centre stage The billboard on board see,ed to be popular but I only went on one occasion The trivia was good fun and good way to meet people The food in the dining room was a little cold on some occasions Overall the food was excellent I didn’t go on any of the HAL excursions Tallin This is an easy city to do on your own - it has a free walking tour from the main tourist office at Niguliste at noon for 2 hours, although the town is pretty compact so you could easily walk about on your own. It is about 5/10 minute walk from terminal The small train that goes around the city does not have commentary St. Petersburg I completed a 2 day tour with SPB who were half the price of HAL with the same itinerary. The hermitage was packed and very uncomfortable to tour. Helsinki This is a large city, you are given a map by the tourist office on arrival, if you ask them to show you were your location and follow the sea this will take you to senate square etc. About another half hour walking will take you to the rock church and sibilieus monument. There is a shuttle bus service for about £10 Euro return. Stockholm I did the hop on hop off bus tour which was good, you could equally do the hop on hop off boat tour which will take you to the same sights or just take the ferry to all the sights which would be slightly cheaper. I went to Glama Stan to see the palace etc. Rostock The ship supplied a shuttle bus to this small town for free, easy to get around to see the huge clock in the main church. Kiel I did a free walking tour from the port at 0930 for 2 hours this was by Maggie and very good, it is also a small town and easy to get around, only about 5 minute walk to centre of town Copenhagen I got air luggage to take my case to the airport £15 Euro and then caught the number 27 bus into the little mermaid then walked into town. There is a bus number 11 takes you around all the sights but this an easy city to manage on foot. Went to Rosenberg castle to see the changing of the guard at 1130 hours I booked a city pass ticket for public transport for 80 DEK which got me the train from central station to the airport as well, you can buy this ticket from outside the terminal but I got it online. Read Less
Sail Date July 2018
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we ... Read More
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we slowly discovered that Holland Americas cruises are a mere shadow of what they used to be. The ship itself is still beautiful and as always the crew are always ready and eager to please. I could not have asked for more as far as service. Sal and Donny, our room stewards were the best I've ever had! And every single service person was fantastic. Now the not so good to bad. There was constant maintenance going on. Buzzing and drilling, sometimes at 8 or 9 am! At one point they were treating the wood where the pool is at the height of the day when people were sunning and swimming and the stuff they used had a strong chemical odor. Unacceptable! I know stuff needs to be done, but I have never been on a cruise where it was constant and interfered with the cruise enjoyment. The Lido Deck seemed to always have stations closed so the food variety was limited and it was closed way more than it should be. The food was for the most part just okay. Sometimes it was great, but for the most part it was mediocre to tasteless. The dining room food was the same. Nothing to write home about. In room dining was a challenge. Especially at night after 12. We would sometimes be put on hold for 15 minutes and then just give up. We were told that there were only 2 people on at night, one preparing, one delivering! Are you kidding? 2 people to service a ship with almost 2000 people! Again.....unacceptable! During the day it was pretty much the same offering of things to do day after day. And I was not at all happy that any activity we chose seemed to be a commercial promoting something to buy. I went for the morning stretch and was asked to do an imprint of my feet. The stretch (it was very good) turned into a commercial for the product Goodfeet! Anti aging talks were commercials for skincare. They even do botox and fillers! And teeth whitening! Oh brother! My sister got 2 massages and that is because the masseuse was incredible. I had a sample when I got a mini neck and head massage. Yes, they were fantastic! The casino staff were wonderful and helpful. Daytime activities were pretty repetitious and boring. The computer "expert" was anything but. Now to the entertainment.........or lack there of....... I don't know who came up with the idea of "The Music Walk", but they should be fired. Night after night it was the same. The BB King Allstars, were very good, but every night they played the same songs and by the middle of the cruise you could tell that even THEY were bored! And that was the only choice for dancing. One club. The Classical musicians were fabulous and did play a variety of offerings. Then we come to "Billboard Onboard" featuring something I assume was supposed to be like the movie The Fabulous Baker Boys, with 2 Baby Grands face to face. Unfortunately their voices and playing were mediocre at best. The singing was pretty bad, so off key and not just a little. I will say that the crowd, which as I mentioned in the title of this review were an average of 70+, seemed to really like them. I just couldn't get past the poor vocals. And finally we come to the Mainstage entertainment. The Ship Singers and Dancers were sub par. The 3 vocalists were just not good. The shows were boring. The female singer had zero passion and sang off key consistently. One of the male vocalists was okay, the other one was also off key a lot. 2 of the dancers were fantastic and full of passion and enthusiasm, the rest of them could have phoned it in. So mechanical! Such a complete disappointment! The guest entertainment was a mixed bag. Island Magic Steel Drums were superb! I absolutely loved them! Thomas John, the comedian was side splitting funny. Love love loved him! I was so looking forward to the magician and so, was a bit disappointed. He was okay, but his delivery was awful. He would preface each trick or illusion by telling us how great it was going to be or how we were going to be talking about it the rest of the night or the cruise for that matter. Really? He laughed at his own jokes which were far from funny. I will say that some of his illusions were good and his little dogs were adorable. Also, there were no passenger participation activities! Specifically a talent show. This was the first cruise I was on where they didn't have, at the very least, Karaoke! What a complete bummer! Our Shore excursions, two with Holland, two with vacations to go were great. I will not be going on another Holland America Cruise, even though my Mariner status went up a notch. They have gone so far downhill. They are nothing like I remember. They have gone from 5 star to 2 star. Everything but the incredible service of the crew has suffered.They have become a series of commercials for various items for sale. My next cruise will be on Royal Caribbean or Celebrity. Read Less
Sail Date November 2018
The Panama Canal was exciting.it was awesome to see how it was done, The crew on the ship was fabulous expecially as follows Danny , was so amazing always making sure everything was okay, and went out of his way to make you feel so ... Read More
The Panama Canal was exciting.it was awesome to see how it was done, The crew on the ship was fabulous expecially as follows Danny , was so amazing always making sure everything was okay, and went out of his way to make you feel so welcome and enjoyable Rene our drink guy , was so informative of drinks , wines ,if you weren’t sure what you liked he was sure he’d bring something you like and he did Zeri, our mint man after dinner was so entertaining and such a comedian , he even went out of his way to take a picture with the professional photographer. Lucky, our waiter was so deliteful to see every evening, how he remembered everyone’s name was amazing, so astonishing. Aguhn, our server, was so remarkable how he knew everything on the menu. Olivia in Lido restaurant, was so sweet and pleasant. It was a delightful day to see her smiling face every morning and afternoon who went out of her way to make sure you got what you wanted and came and talked to see how your day was going. Sweet as cotton candy, I told her. I will cruise again with Holland American. One complaint, was the evening menu, seem to be a lot of the same, except each night things were changed a little. We did start with the norovirus, it was amazing to see how well everyone was sure not to make it spread. , very well accomplished so our cruise was deli. Read Less
Sail Date February 2019
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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