We embarked on a 22 night Mediterranean cruise first off one set of luggage was not delivered to our stateroom 35 minutes AFTER sailing a voicemail told to come down and claim our bag - no foreign item found and told just TAKE IT AND LEAVE no apology. The public toilets - at least one was out of action every day in every area. Nearly all the coffee machines were consistently out of service. ...
My wife and I have just returned from a 22 day Holland America Line Collectors’ Cruise called Adriatic and Mediterranean Dream on the Zuiderdam.
If you want to cruise on a ship where the toilet malfunctioned 6 times, the sewerage came through the floor twice, there were constant smells of sewerage in the hallways, the room furniture was past its use by date, hand hygiene is not enforced ...
I have pictures of all of this .... I wish there was a way to attach them to my review!
The staff was very nice especially dining room and room cleaning person
Food - only decent food was in evening dining room. Buffet food was like cafeteria meals and there was no dining room lunch served on the ship! Not even on at sea days
overall ship - Smell of mildew was all over the ship! if you ...
First the cons as they far outweigh the pros. My first trip to Europe and one of the must sees for me was David. Unfortunately not being familiar with the area and the fact that Holland America failed to disclose that the Florence port day was Monday and that most of the major attractions were closed including David I came home not seeing the top item on my to do list. Now on to the Wifi ...
This was our first cruise ship experience, and we won't be traveling on Holland America any time soon.
At the outset I should note we've got years of travel experience internationally - from our first trip from the US to Mainland China in 1984. We're very familiar how the hospitality industry SHOULD work. HAL is the kind of organization that stinks from the head down, with policies and ...
This was our first cruise ship experience, and we won't be traveling on Holland America any time soon.
At the outset I should note we've got years of travel experience internationally - from our first trip from the US to Mainland China in 1984. We're very familiar how the hospitality industry SHOULD work. HAL is the kind of organization that stinks from the head down, with policies and ...
If I were a first time cruiser I might have thought our 22 day Mediteranian cruise on the Zuiderdam was wonderful. We have been cruising with Holland America for more than 20 years and just within the past five years there have been what must be systemic changes throughout the cruise line to cut costs and increase profits at the expense of the sailing passenger. Gone are the days of free water and ...
From the first day of this cruise, it was clear that the Zuiderdam was not ready to accommodate a ship full of passengers. We were told that it had been in dry dock for a couple of weeks undergoing renovations and upgrades, but it quickly became apparent that the repairs were still a work in progress. The plumbing on several decks was not functioning, and many passengers were obliged to go for ...
Wow. As others have noted, this 22 day cruise was right out of dry dock, and we had Horrendous problems in terms of the continued construction we had to endure throughout the first 15 days, not to mention that no improvements were done to any of the staterooms or any of the public areas or decks. Balcony furniture was absolutely corroded and clearly 15 years old. Inside furniture was worn and ...