After 14 cruises with this storied line, I was disappointed with the Copenhagen-Copenhagen sailing that stopped in Norway, Iceland and Scotland:(Lerwick, Inverness were pleasant surprises) All the ports met expectations and more. Holland's receptions had no music; first ship I've been on that had no orchestra; no appetizers, Bloody Mary's had no celery. B-B King's seemed to forget that they were ...
This was our fourth Holland America cruise and our second HA cruise this year. We last sailed on the Westerdam around Japan which was fantastic. As this was also a vista class ship and we had also been on the Oosterdam we expected similar levels of service. Sadly that wasn't the case.
The embarkation from Copenhagen was managed well as was the disembarkation. We only did the 14 night section of ...
My wife and I chose this cruise because of a special promotion and it being a Panama Canal cruise. The ship itself was well maintained and the overall service was good, at best. The Captain and the crew were quite visible during the cruise and friendly. Service in the Lido Market was quite remarkable as compared to the dining room where if you arrived 45 minutes late, you weren't served. This ...
Our family chose the Panama Canal 10 day cruise with Holland American. We had 6 adults and 3 children. We planned this cruise a year in advance.
When we got to Port Everglades in Ft. Lauderdale 2 of us had passport cards and were not allowed to board the ship. The passport cards would not work, so if you are planning a cruise that requires a passport do not get the passport card and note you ...
We have always wanted to see the Panama Canal, and this cruise checked all the boxes. We embarked the ship at Fort Lauderdale, the process was quick and efficient. We went to our room, cabin 5013, dropped our carry-on and proceeded to the Lido deck. On our Alaska cruise, we purchased the hydrotherapy spa; we again purchased the hydrotherapy spa on this trip.
After our muster station and safety ...
The food was worse than you could imagine -- think truckstop, then go three grades lower.
The problem is the sourcing of their ingredients -- EVERYTHING loaded up for an 11 day cruise in Ft Lauderdale and frozen or refrigerated, and NOTHING brought in fresh from ports visited, as I've seen on many cruises. Rancid looking shrimp, overcooked dried out chicken, beef you can't cut, slimy BBQ chick ...
My wife and I had been planning this cruise for several years to celebrate our 43rd wedding anniversary as well as her completing her PhD.
We had booked an ocean view cabin on Deck #1. We did not find out until out first night that we had a cabin under the B.B.King nightclub! Could someone please explain to me why a cruise line would put passengers in a cabin under a noisy night club!
We ...
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!!
However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering ...
I chose the Zuiderdam because I had cruised on it in 2013 and had a fabulous time. This was my 6th, but my sisters 1st cruise. We were celebrating each of us turning 60, me the year before. We were so excited, but that did not last, as we slowly discovered that Holland Americas cruises are a mere shadow of what they used to be.
The ship itself is still beautiful and as always the crew are ...
We are definitely not going on HAL cruises again , neither recommending HAl to my friends. This cruise has been a big disappointment to us, and from what I've heard around, to other travelers, as well.
The main reason for us to choose this cruise was its itinerary, but 3 out of the 10 stops were canceled. Sure one cannot fight weather conditions, but I do have my doubts about how necessary ...