2 Holland America Zuiderdam Cruise Reviews for Family Cruises to Mediterranean

From an experienced cruise traveler: STAY AWAY FROM THIS CRUISE LINE Worst cruise ever. The ship was being repaired while sailing. Huge amount of noise. Debris falling on the balcony. Top deck not accessible. Any-time dining ... Read More
From an experienced cruise traveler: STAY AWAY FROM THIS CRUISE LINE Worst cruise ever. The ship was being repaired while sailing. Huge amount of noise. Debris falling on the balcony. Top deck not accessible. Any-time dining restaurant: Running out of food items. Running out of WATER!! Very limited service hours. Scarce number of table attendants. Not enough tables for the number of guests. Entertainment: Very poor quality, not even close to other cruise companies. Very limited number of guest-participation games/contests/shows. Gives you a lot of time to spend in the cabin to think what a mistake you made! Chaotic disembarkation. As a result, many guests missed their flights or train rides. UNBELIEVABLE!! Holland America was contacted for a partial refund due to delivering a one-star trip, when they advertise it as a four/five star cruise. Their response was impersonal and, of course, declining to even discuss the situation... Read Less
Sail Date April 2015
This company understaffs their ships. Not enough crew members to serve the passengers properly. The ship sailed before dry dock repairs were completed (we found that after the ship left port!). Repairs were done while sailing. Loud ... Read More
This company understaffs their ships. Not enough crew members to serve the passengers properly. The ship sailed before dry dock repairs were completed (we found that after the ship left port!). Repairs were done while sailing. Loud noises. Debris falling in balconies. No access to top deck. Limited view balcony not disclosed at time of booking, but charged full price. Any-time dining restaurant running out of food items! Running out of WATER!! Very limited food serving hours. Only two attendants for roughly one hundred and fifty restaurant chairs. The entertainment was worse than a two-star experience. Contacted the company for a partial refund, well deserved, but were given lame excuses, no refund. Seriously, try other cruise companies!!! Read Less
Sail Date April 2015
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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