2 Holland America Zuiderdam Cruise Reviews for Entertainment Cruises to Canada & New England

We chose this cruise because we wanted to explore New York for 3 days prior to embarking on our cruise. Embarkation did not go smoothly as we had to utilize Brooklyn Terminal instead of the original Manhatten terminal as the Zuiderdam had ... Read More
We chose this cruise because we wanted to explore New York for 3 days prior to embarking on our cruise. Embarkation did not go smoothly as we had to utilize Brooklyn Terminal instead of the original Manhatten terminal as the Zuiderdam had sustained some damage and had to be repaired in the Brooklyn Terminal. This made our cab fare more from our hotel where we stayed for 3 nights to the terminal as we had preplanned our hotel bearing in mind we were going to sail out of Manhatten. We were promised an upgrade to an ocean view cabin when we booked our cruise. That never happened despite many visits to Customer Service. Holland America staff were hard to deal with. There were no laundry coin- a-matic machines, so laundry was taken away from your cabin and washed and returned to your cabin for an additional cost dependent on how many bags you had! With respect to dining, food was very good; however, they would not allow us to put our filled plates on a tray, we had to carry our food in our hands and at times this was awkward as other people were doing the same thing till they reached a table to sit down. This was in the Lido room where there is no service at tables except for beverages. In the other dining rooms where we were served by waiters, service was very good and the food was excellent. Entertainment was o.k., have seen better on other cruiseships. Their excursion fares are very pricey! We took mini buses and cabs to see the tourist attractions and saved a lot of money. Read Less
Sail Date September 2018
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the ... Read More
We were looking forward to a "Fall Colors" cruise. It was our second HAL cruise, the first being aboard the Neuw Amsterdam. Enjoyed Quebec City and Saguenay but then got hit by a "subtropical depression" and missed the next two ports of Charolettown and Sydney due to hurricane force winds (up to 90kt.s and 30-40ft. sea!) but ship handled it well and crew was confident and helpful for the 60 or so hours of the storm. Even all but two of the BB Kings entertainers showed up to preform. After that all was OK until Cape Canaveral, where we had a power failure and a three hour delay on leaving port. Power failure cause a long delay in receiving Disembarkation and luggage documents until 10pm. That night at sea there was another engine failure and we limped into Fort Lauderdale this morning late, tired and happy to get on a plane home. Would we take another cruise, Yes. Would we cruise on another HAL ship. Yes, would we cruise on the Zuiderdam again. ???? Probably not. Read Less
Sail Date October 2016
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.6
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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