We absolutely hated this cruise!! This was our fourth cruise with Holland America and our last! The good parts of the cruise were our room stewards were quite nice and did a good job; our servers in the dinning room were also quite nice ... Read More
We absolutely hated this cruise!! This was our fourth cruise with Holland America and our last! The good parts of the cruise were our room stewards were quite nice and did a good job; our servers in the dinning room were also quite nice and did a good job as well, however, as for the rest of the ships company we cannot say the same. We upgraded from a verandah stateroom to a signature suite. This "suite" was terrible. There was a large crack and a huge hole in the base of the bathtub; the carpeting was torn in several places, there were stains on more than one wall, baseboards were missing from two walls, there was a huge dint in the threshold leading to the verandah, which made this a safety hazard as this was an accessible stateroom and there was a chunk of tile missing from the bathroom floor. Also, even though this was supposed to be an accessible stateroom, the bath towels were placed on a bathroom rack that was over six feet high which made it impossible to reach from a wheelchair or a scooter.
Even though all these things were reported to the proper authorities, we were not offered a different stateroom nor a refund. After several phone calls, visits to the customer relations desk and speaking to a supervisor, all we were offered was a bottle of wine.
On one particular evening we had reservations at the Pinnacle Grill and the service was so bad that we left. The manager offered us another evening at their expense which we excepted. He made the reservation for that while we were in the restaurant, however, when the evening of that reservation came around, they told us that it had been canceled. After we had left the Pinnacle Grill on the first occasion, we went to the main dinning room to have dinner at our assigned table only to find someone else sitting there. All this has lead us to feel that we would be much better off and get our moneys worth sailing with another cruise line. We will NEVER recommend Holland America again, especially since Holland America did a horrible job of providing excursions for the disabled. We did all those on our own and had no problem setting them up. Read Less