3 Holland America Zuiderdam Cruise Reviews for Cruises for the Disabled Cruises to Caribbean - Southern

We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of ... Read More
We chose the Holland America Zuiderdam ship for our 2018 Christmas family vacation. The only reason I would give any stars for this cruise is for the room and dinning stewards who provided the utmost impeccable service. Cheers to all of you!!! However, Holland America Ships are severely lacking customer service, acommodations are poorly described. The cabin layout was terrible and considering this was a Holiday cruise, it severely lacked festive activities, entertainment and decorations. We were advised by Holland America the Zuideram Veranda Cabins accommodate 3-4 passengers. We had 3 in our cabin. However, to accommodate anymore than 2 passengers, access to the veranda balcony and bar fridge are "completely blocked" and they had to "remove furniture" from our cabin to make room for the 3rd person for the entire cruise. I guess the 4th person would have had a caught on the balcony because there is absolutely no room for a 4th person. This was extremely disappointing when we had paid the extra $2,000 to have a balcony cabin but couldn't access the door to get out onto the balcony. SAVE your money a book an Ocean View or Interior Cabin for a much lower rate. The Ship's Customer Service Relations were not helpful in providing any alternative nor compensation for the extra cost we paid to have a balcony we had no access to. There were minimal Christmas decorations throughout the ship not making it feel very festive for a holiday cruise. Santa came aboard the ship to visit the 40-50 children on board and gave them all a dollar store gift that broke within the day. We expected much more for a Holiday cruise considering the inflated cost for a cruise during this peak time. We would never consider Holland America for future Holiday cruises. PS to Smokers: there is only 1 smoking section on board and they refuse to let anyone smoke prior to the ship leaving port. It was a long 6 hour wait from the time we boarded to leaving port. Read Less
Sail Date December 2018
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The ... Read More
Chose this cruise for the itinerary because it included the Panama Canal. The ship is older and needs to be renovated. Our cabin had a tub which should be removed and replaced with a shower which will provide more room to move about. The closets in the cabin creaked which made it difficult to sleep. The carpets are well worn, some areas of the ship smell bad, the entertainment, food and dining service leaves a lot to be desired. Even the "specialty" restaurants did not deliver as hoped. The best part of the cruise was the BB King Blues band. Most of the excursions were interesting but expensive. The comedian/ventriloquist joked that the average age of the guests was 108...he wasn't far off. This was the oldest crowd that I've ever cruised with. They provide good facilities, scooters and such for the disabled client. I definitely would not recommend this for a young couple. My advise is to choose an ALL-INCLUSIVE resort or cruise because by the time you pay for EVERYTHING (including water) you will spend as much if not more. Because of this experience I will not choose Holland America again. Read Less
Sail Date February 2017
Let me start with we had a great time. The things I mention that I wasn't happy with never would or could never ruin my cruise as we are make the best of any situation people! EMBARKATION: was good. Got to port around 10:45 and ... Read More
Let me start with we had a great time. The things I mention that I wasn't happy with never would or could never ruin my cruise as we are make the best of any situation people! EMBARKATION: was good. Got to port around 10:45 and boarded about 11:45. Cabin was ready. CABIN STEWARD: Victor was awesome! CABIN: loved the "Bend" suite. it had more floor space I don't know the exact square footage but it looked and felt larger than the other SS rooms we saw. The bend where the balcony and room stick out meant the table and chairs weren't in between the bed and sofa. Lots of closet and drawer space. The little extra corner where the bend was made for more open floor space which made the room feel much more spacious. - Quiet hallway across from crew space, but rarely heard them. - No noise from above at all. - The balcony was larger then surrounding ones and we usually had sun and shade so it was never too hot. not to breezy either. From the bend you can see on to most of the forward balconies on your level and below when they are standing at the rail. If you're sitting down you can't see the other balconies and they can't see you. FOOD: mediocre. desserts were blah and not exciting at all. Ice creme wasn't self serve and closed at 8:45 or 9:00. MDR service was slow and forgetful. LIDO was OK and we ate there often. Not a wide variety of food, but it was good. Loved the pasta station. ROOM SERVICE: Once we ordered coffee and they didn't come for an hour! When it came it was good and we had no other complaints. ENTERTAINMENT: poor! Comedians were good, singers and dancers seemed to be out of sync ... we didn't go to any of the clubs or the casino as it isn't our thing. DECK LAYOUT: loved the smaller ship. Easy to get around and very well layer out. Crows nest was awesome with the coffee bar and lounge area. loved the aft area on deck 9 is where we hung out a lot. SPA: our kids gave us thermal spa passes for the whole week. LOVED THIS ... best part of the cruise that we used everyday. They called the cabin and offered me a discounted massage and I took it. It was wonderful ... no sales pitch either! DISEMBARKING: THE BEST I HAVE EVER EXPERIENCED! The night before they gave colored/numbered tags. We packed and had everything out by 1 am. We ordered room service and had breakfast in our room. I sat on the balcony until our color and number were called. Got off the ship in minutes and our luggage was arranged by color and number also. It was great. short lines for customs. CONS: - They were doing work outside when we got to our cabin and I found broken glass all over the balcony. I traveled with a service dog so I was worried about him getting cut. We went to lunch and victor cleaned it really well. The next morning .. still glass. Victor cleaned it again. the next day .. we discovered more glass and figured out that on the painted blue edge that water runs the length of the ship, the glass must have been coming from another cabin and traveling to ours in the water. - Toilet wouldn't flush a couple of times and they had maintenance come, not the end of the world, but gross all the same. - The shower didn't drain fast enough so there was all the scummy water on the bottom. - There was a definite sewage smell in areas of the ship. yuck! - There were water buckets for leaks around the ship. One time water dripped on my head! not got - The ship was old, water stains on the ceiling in our room, stains on bathroom sinks, Scratch marks around the ship. - I traveled with a service dog and the potty area they provided was disgusting! They kept telling us they were getting sod, but it never happened. Read Less
Sail Date December 2012
Zuiderdam Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.5 4.1
Entertainment 4.5 3.7
Public Rooms 3.5 4.1
Fitness Recreation 4.0 3.7
Family 2.0 3.7
Shore Excursion 5.0 3.8
Enrichment 5.0 3.6
Service 4.0 4.4
Value For Money 4.5 3.8
Rates 4.0 4.1

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