We chose this cruise because it traveled to places we’d never been before. We are still on the cruise as I’m writing this and we’re not very happy. The food at the Lido buffet is absolutely terrible and that seems to be the consensus is most of the passengers we’ve spoken to. The only very good food on the ship is at the Pinnacle Grill but there is a hefty surcharge and reservations are difficult ...
Here are the irritants and problems, some important and some not, that punctuated my recent cruise in the Maritimes and New England on board the Zaandam:
- My interior room was in an almost unacceptably dilapidated state: scratches on the walls, missing tapestry shards on walls, broken cabinet shelf in dressing cabinet, stained shower, repeated problems with toilet flush, TV, shower (the handle ...
I really wanted to go to Antarctica, I booked this entire cruise with the plan to do the excursion. It ended up getting canceled due to insurance problems and Holland America gave us (everyone on the excursion) future cruise credit. I think I'm going to let mine go to waste, I have no desire to ever go on another cruise and certainly not a Holland America one. Aside from that: my shower was super ...
Cruise selected based on the itinerary. We had 2 issues that we escalated to guest services and were made to feel they did not care at all. Our cabin was hot and after technician checked and temperature was 22.9 Celcius,. i was told by Guest Services, they could do nothing andthere were no other cabins to move. it was a blatant lie, I know this because due to flooding of several cabins later in ...
My wife and I chose this last minute cruise since she had never seen Canada. We are frequent cruisers of the Caribbean and thought this might be a nice change. The ship is fairly small and the clientele for this cruise is definitely older.
The food was good on the cruise. The best part for us was all the food is actually served even on the buffet. Was nice to not have other guests ...
We have cruised over 30 times, but this was our first on HA. I had wanted to try HA, but had heard several times that they were boring. I wish I had listened. Since HA has so many good itineraries, we decided to give it a try on this 10N to NE/Canada. We booked about 2 weeks ahead and got a good price.
Embarkation in FLL was a breeze and the easiest we have ever experienced.
We booked an ...
Booked a Vista Suite on the Navigation Deck (#7046) and soon discovered after embankment that it sat directly beneath the Lido kitchen area. Needless to say the noise from above our cabin ceiling was unbearable and went well into the night and then began again at around 3:30 a.m. There was no remedy for the problem and guest services did not follow up after we complained. We were on a 15 day South ...
we choose this cruse as an upgrade to the other lines available. paid more but got way less than expected. the rooms were much smaller than described the full size tub was anything but and the ADA equipment that I requested and was assured would be available, wasn't. of course we were not informed of this till we were outside the 12 mile boundary of the USA.
the air conditioning system never ...
I chose this cruise because of the itinerary mainly but also because of the size of the Zaandam. I had not liked the big ships I cruised on before and the Zaandam is a pleasant size indeed.
We were three women in a Vista Suite on deck 6 but I forgot the number, like I forgot quite a few things of this cruise because I do not even want to remember them. The cabin was small and the suitcases ...
We chose this cruise specifically for the itinerary and what a wonderful itinerary it was helped by settled weather conditions for most of the passage. I had however reservations about the ship being a little dated and reserved ie the entertainment onboard was quite possibly the poorest we had ever been unfortunate enough to be subjected to.
There was also unacceptable delays in the main dining ...