2 Holland America Zaandam Cruise Reviews for Fitness Cruises to Mexican Riviera

I try to sail on a HAL ship once every 2 years. I normally go to the Mexican Riviera in the winter to use their excellent thermal suite and work out equipment. I consider it my spa week to relax. This was my first time on the Zaandam. ... Read More
I try to sail on a HAL ship once every 2 years. I normally go to the Mexican Riviera in the winter to use their excellent thermal suite and work out equipment. I consider it my spa week to relax. This was my first time on the Zaandam. I liked the layout of the ship; smaller than most but not crowded even though it was Easter break week. We ( my son and I ) were upgraded to a partial blocked outside cabin, 3383. This was not an upgrade. The cabin was large but from the moment we entered I knew we would have a problem. The diesel fuel smell in the cabin was overwhelming and the A/C was hardly working. We immediately called downstairs; they said the smell would go away when we started sailing and sent someone up to look at the A/C. The repair man came up and said that the cabin was hot and that they would adjust it downstairs. We went off to sign up for the thermal suite package and I did not think about it again. When we came back to the cabin after dinner the smell was still bad and the A/C was still not working well. Our cabin steward apologized and got us a fan. He did what he could but he looked like this was not the first time this cabin had a problem. I tried to sleep with the fan blowing the fumes in my face. At 1 am I gave up; I had a terrible headache from the fumes and felt sick to my stomach. I went to the front office and asked if there was anywhere I could sleep. The lady said ; sorry we are completely booked. She was sorry I was sick from the cabin fumes but there was no room in the inn. I offered to sleep in the infirmary, I just needed some sleep and some clean air. No the infirmary was closed. So I told her I would sleep in the library. I went up and slept on the library couch for 2 hours, woke up without the headache and went back to my smelly cabin. The smell did get better the next day, the A/C never did and after 2 days of asking for help we gave up and kept the fan going. The toilet in the cabin worked most of the time; only had to have it fixed 2x. Avoid this cabin. The rest of the trip was fun. Went on the whale watching trip and saw a couple of whales ( the end of March is really too late in the season). We enjoyed the thermal suite and worked out everyday on the new equipment. We spent some time in the casino , contributing to the casino's retirement fund. The casino manager was great. The comedian , Dan Grueter was wonderful and we were sad that he only did one show. The singers and dancers were good and did their best with the small stage and the simple sets. We enjoyed the cooking demo, the computer classes and the DJ in the Crow's nest. We ate in the lido restaurant for all of our meals. We have done this before on 2 other cruises with HAL and normally we found the food there to be as good as the dining room . But not this time, HAL's food quality is slipping. Overall, we had a nice time. But for me the quality of service was seriously lacking. When you are paying so much for a room on a ship ; you should be able to sleep in your room and not the library couch. I was too tired and had too bad a headache to care. I wish someone on the HAL staff could have cared a little more. Read Less
Sail Date March 2013
My husband and I have cruised 8 times, three on Holland America. This was our first time on the Zaadam, a smaller ship than we are used to. First of all, I want to share a great tip that I got off of Pinterest. Take a power strip with ... Read More
My husband and I have cruised 8 times, three on Holland America. This was our first time on the Zaadam, a smaller ship than we are used to. First of all, I want to share a great tip that I got off of Pinterest. Take a power strip with you on your cruise, as most state rooms only have one outlet. With the onslaught of cell phone, ipads, ipods, etc., the extra power outlets are a great way to get everything powered at one time. You can even use this in the airport. We had several people ask to use ours while waiting in the airport and we were happy to oblige. Thank me later. Back to the ship. We are boring cruisers. We go solely for Rest and Relaxation. We usually don't go on shore excursions but opt for independent art gallery shopping and local fare while in port. Sometimes we just stay on the boat and relax near the pool. One reason we choose Holland America is that they allow you to bring your own wine on board. We made a quick stop at a Walgreens in San Diego and stocked up with bottles of wine. These can be carried right on to the ship and consumed in your state room for no fee. If you wish to have this wine at dinner, there is a corkage fee. But we usually just waited until after dinner and enjoyed the wine in the room. We used the gym every morning at 6 am. The gym is well equipped and the treadmills face outward so you can enjoy the sunrise while logging in miles. Yoga, tai chi, water aerobics, etc. are all offered on the ship, as well as other classes for fitness bugs like us. The food on this ship is adequate buffet quality. Again, we did not choose this cruise line because of it's stellar dining experience. We wanted to relax, be on our own schedule and have some sustenance to keep us going. However, Holland America still confuses us with their dinner dining policy. We usually just called a day ahead and made reservations for a table for two at dinner. Walk ins still are welcomed though, which I don't quite understand but hey, it's a vacation right? Who cares? We were seated every night next to the prep. table which was not in the least a fine dining experience. Although wait staff were courteous and nice, the service from the kitchen seemed slow and disjointed. Food was adequate and desserts unimaginative. We found out that we could get basically the same food on the dining menu up stairs at the buffet and were tempted to do so a couple of times. There was a sewage smell in our cabin for about 1/2 of our trip. The smell emanated from the little hallway near the closets and surprisingly, not the bathroom. The staff came in to try to clean the smell and it did abate for a time, but came back within a few hours. Our toilets also went out one day due to blockage on our floor. Not good. But was fixed in about 6 hours. This ship seems rather dated and the staterooms show signs of wear and tear. But beds are comfy, there is an actual bathtub in bathroom and shower pressure is good.The staff is friendly, accommodating and hard working. Entertainment is limited and most venues are more intimate than in larger ships. Puerto Vallarta and Cabo were on the itinerary and we enjoyed walking around and seeing the local flavor. I understand that Mazatlan was taken off the itinerary list because of gang wars and violence in that city. Puerto and Cabo seem to be immune to that for the time being. Traveler's beware and be alert in any Mexican country these days. Lots of drug cartels and hating on travelers, so buyer beware. All in all, we had a nice vacation. Probably won't ask for this ship again and will probably stick with Holland America as we are racking up frequent cruiser points. It would be nice to have a bottle of champagne or another show of gratitude for frequent cruisers, other than the luncheon and coasters given each year. Just an observation. We got what we wanted out of this vacation. Sun, solitude, rest and relaxation. We even got to see the whales! Added bonus! Read Less
Sail Date January 2013
Zaandam Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.9
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.8
Enrichment 3.5 3.7
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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