2 Holland America Zaandam Cruise Reviews for Family Cruises to U.S.A.

There were four of us traveling on this 4 day trip from Vancouver BC to San Diego aboard the Zaandam. Not really a reposition cruise, but more a filler for a longer cruise to Hawaii. I had read the reviews prior regarding all the problems ... Read More
There were four of us traveling on this 4 day trip from Vancouver BC to San Diego aboard the Zaandam. Not really a reposition cruise, but more a filler for a longer cruise to Hawaii. I had read the reviews prior regarding all the problems coming from Mexico and hoped all was done by the time we set sail. For the most part it was. They replaced our curtains and bedding while we were out so no disruption there. Carpeting was completed and only saw minor work done on what appeared to be leaks. We did note some horrid smells in the public washrooms near the theatre and the Crows nest. The casino renamed of stale smoke so we mostly hurried through holding our breath. Embankment at Canada Place went very well in spite of some misleading info from the port staff who I found extremely rude and stressed out. Probably the fact they were heading the disembarking passengers off at the same time we were coming on. I had never seen so many walkers and wheelchairs in one place and I work in a nursing home!! Not a very welcome aboard experience as I had before at the Ballentyne pier for NCL the year before. Once aboard our cabins were ready, and our bags arrived shortly afterwards. The muster drill was done and we soon set sail to Victoria. The size of the cabin was huge in comparison to NCL for an inside but had no fridge. Thankfully our stewards kept the ice bucket full. They were great!!! We ate in the main dining for all our dinners and learned quickly to make reservations for each night. Never waited. I am not a fussy eater so I thought all the meals were wonderful and staff for the most part were polite though one had an odd sense of humor. We opted to stay on the ship in Victoria as it is our home, so we did some digital workshops that were very well run and worked out in the gym. Prior to the cruise I had requested use of the fitness centre for Zumba and were told it should be ok but once on the ship, the bored young lady said we could not use our own music. There were no aerobics classes offered so we were a little put off. She just shrugged and said she was tired listening to the same music herself and did nothing to help us or suggest any alternative. Entertainment was mixed. The comedienne was great as was the ventriloquist, though we made the mistake of returning to the second performance on the promise of something different..not enough that made it worth going but that was our error. The musical troupe seems amateur. Just ok. We then had 2 days at sea. Zzzzzzzzzz. Not a lot of activity here, this cruise is definitely geared for an older clientele. We attended a tour of the galley, self guided, a a few more digital and cooking workshops and a scavenger hunt. This being a smaller ship there was not a lot to do I guess. We did enjoy the pool and hot tub, make it warm tub. One thing we liked about HAL is that you can bring your own wine aboard without fear of confiscation. This and 2 happy hours on the sea days helped keep our bar tab reasonable. I would have bought photos too but they only took one photo when we boarded. When I asked they said passengers complained that too many were taken. Oh well, their loss as I was willing to pay for them. DJ Steve in the nightclub played great music and excellent music trivia but the dance selections were repetitive. Karaoke night was crazy busy for a Thursday night. Definitely popular and the club was hopping till 1am. Friday night however, country night was the opposite with last call and last song done by midnight. As this was our last night on board we were somewhat disappointed as the ship pretty well shut down at this point. Not at all like our previous experience on the Pearl. As this was one of our groups 30th birthday it was a big let down. Not that we wanted to party into the wee hours but 12??? All in all I may come back to this line but would find a larger ship, and maybe wait till I am older, it was hard to not compare as I had the time of my life on NCL. Even with new carpets, this ship shows her age. Older Kids or teens would be very bored Read Less
Sail Date October 2012
We took a repositioning cruise on HAL Zaandam from Vancouver BC to San Diego in early October. This was our fourth time on HAL and our 23rd cruise overall. We flew from Ohio to Seattle the day prior to the ship sailing and stayed at ... Read More
We took a repositioning cruise on HAL Zaandam from Vancouver BC to San Diego in early October. This was our fourth time on HAL and our 23rd cruise overall. We flew from Ohio to Seattle the day prior to the ship sailing and stayed at the Hampton Inn downtown and then took the Cascades train to Vancouver. We used the Seattle bus system to reach the King Street Amtrak station which worked pretty well but there were several mentally ill street people on the bus one of whom was partially dressed. and raving so we would take a cab in the future. Some passengers headed for our cruise ship had their luggage misplaced/swiped by someone on the train. When the train stops all bags are deposited on the platform with no security so be certain that you get off ASAP and be aggressive in claiming your property. After retrieving our luggage from the train we walked our rollers to the Sky Train platform and used that method to go to Canada Place where we boarded the ship. We could not locate an elevator from street level to the Sky Train platform so we had to carry our bags up a long stairway. It's surprising that there isn't an elevator or escalator, or at least one that we could locate. Also, the ticket issuing machine is not at all user friendly to those using US money or credit cards so I strongly suggest that you get $2.50 C for each passenger prior to using Sky Train. The doors on the cars of this EL close quickly and with some force so be very alert and fast when boarding. When we used this system in 2008 my wife was almost left at the platform and this time it was my turn. The route to Canada Place is on your right at the top of the stairs, the signage is a bit unclear on this. A short ride took us to the cruise ship terminal and we boarded in about fifteen minutes. The stevedores showed little enthusiasm for stevedoring however, so we tagged our bags, rolled them to the pile and departed without tipping anyone for services not performed. These are not HAL employees by the way. The cruising part of the cruise was quite pleasant. The buffet was open and not crowded when we boarded and the food throughout was very good there. A nice couple of features were the sushi at lunch time and not to be missed fresh squeezed orange juice in the morning. RCCL charges $2.00 per glass for this as we later discovered. The tables were quickly bussed and staff moved through the area offering drinks. The meals and service in the main dining room was also very good, superior to RCCL ship we took on back to back cruises when Zaandam landed. As we had noted on our previous HAL cruises, activities on board are insufficient. There just isn't enough to do so that days at sea can seem long. We used the as you wish dining option and had no delays in being seated and met some interesting table mates. We had an inside cabin and our hopes for an upgrade were not realized. The cabin was similar in size and design to those on other ships. We met the cabin steward for the first time the night prior to leaving the ship when he distributed the customer satisfaction survey but the room was well maintained so we can live with that. Disembarkation was a breeze and we walked off with our luggage and strolled to a nearby hotel to spend one night in San Diego (a wonderful town by the way) to rest before boarding the RCCL Radiance of the Seas for a five night cruise to Mexico departing the next day. Back to back trips on different cruise lines provided us with a very clear comparison of each company. I will post a review of Radiance when I post this one in case the reader would like to peruse it. To summarize however, HAL is superior in food, wait staff, overall service, customer focus and cleanliness of the buffet while RCCL is superior in on board activities and equal in entertainment. HAL passengers seemed more refined and frankly older but that is becoming a better fit for us with each cruise. Read Less
Sail Date October 2009
Zaandam Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.9
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.8
Enrichment 3.5 3.7
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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