10 Holland America Zaandam Cruise Reviews for Family Cruises to Hawaii

Just returned from this cruise,I do really like sea days but there just was not any thing to do during the day Cooking class MEH who ever goes home and makes this stuff,because of this there were no movie during the day.And when they did ... Read More
Just returned from this cruise,I do really like sea days but there just was not any thing to do during the day Cooking class MEH who ever goes home and makes this stuff,because of this there were no movie during the day.And when they did have an evening movie it was so very old "Hawaii" come on, that movie must have been 30 years old! Trivia on the ships has become very old All the fun stuff they would do during the late seating dinner hour(The Marriage)game and the word definition game...these are usually fun to watch The HAL Cats band was very good but, The Hal cat singers sang so load you could not understand them,now I know why they have been know as The Screaming Hal cats on other reviews. Then they had two repeat shows,come on spend a little more on the entertainment and I am not talking about the eight and ten o clock show I mean two of the same shows the following nights.Back by popular demand they called it... right Makes wonder if we will sail again for a while The food was always great, no issue there Read Less
Sail Date September 2014
From the time of boarding the Zaandam to leaving her, the staff of this ship found many ways to please us with great service and courtesy. For the first time ever we never went in the main dining room, which is really unusual as on most ... Read More
From the time of boarding the Zaandam to leaving her, the staff of this ship found many ways to please us with great service and courtesy. For the first time ever we never went in the main dining room, which is really unusual as on most ships the best meals and service are found there. With the first meal at the Lido the selection and variety were so great that we thought that we would just make this our regular meal stop and not worry about eating at set times. The salad selection was varied and fresh, the Asian dishes were tasty and having the pasta bar service was tops. Confidence in health was provided by having the staff serve the plates to you and not having to hold implements handled by the person in front of you. Given the lack of proper hygiene by some guests, this is a great way to stay healthy. The pork roasts, roasted turkey, baked chicken dishes and steamed vegetables all were terrific. It was great to see the Chef around checking on his staff and talking freely with the passengers. The cooking demonstrations with the staff were not only great at sharing tips but were actually funny. The Company Men playing in the Theatre were really a high energy group that challenged the older crowd to come alive. They were fun and their talent promised long and successful careers. The ship is well maintained and carries an air of eloquence from the teak decks on the promenade deck to the intriquing artwork on display everywhere. The Hawaiian speaker really knows the Pacific and provided a great way to learn and enjoy the trip. The maritime history speaker was excellent as well. Read Less
Sail Date September 2012
REVIEW OF ZAANDAM: San Diego-Hawaii-San Diego February 27-March 13, 2011 Being from the Midwest, the best place to be in February is Not in the Midwest. Therefore we booked this cruise to paradise. We chose HAL principally because ... Read More
REVIEW OF ZAANDAM: San Diego-Hawaii-San Diego February 27-March 13, 2011 Being from the Midwest, the best place to be in February is Not in the Midwest. Therefore we booked this cruise to paradise. We chose HAL principally because it left from San Diego, one of our most favorite cities.. We also decided to arrive a day early as San Diego was guaranteed to be warmer than where we were. We were lucky to escape from a seven-inch snowfall the day before we left. However, in San Diego we were greeted with rain, clouds, brisk winds, record snowfalls in the mountains above the town and unseasonably cold weather. We were glad we brought our sweaters and jackets from the North. On Sunday we boarded the ship. Now, at last, the good weather. Not so fast. Departure was sunny but still chilly. Standing on the upper decks as the ship departed the bay was not a comfortable situation with wind gusts that echoed life in the snow belt. It did not get better for days. On the second full day at sea, 35 know winds, rough seas and high waves made the ship roll back and forth so much, the outside was declared off limits. Many fell sick; others just fell due to the high amount of rocking onboard; the movement just made us tired and we went to bed earlier than usual. By Wednesday first week, the worst was over. And by Thursday, the expected warm weather finally appeared for good. The Zaandam is a relatively small ship compared to the giants out there now (70,000 tons and 1500 passengers). We enjoy the Navigator class from RCI which is double the size. One plus was the relatively small number of passengers, thus insuring you would see the same faces (new friends) often during the cruise. Some of the amenities we enjoyed on RCI were lacking (notably the promenade). Crew members were friendly and helpful but service often was absent when you most needed it (see below). It often seemed that if it were not their responsibility, they would comment they would pass the word to others and then as soon as they were out of eyesight, soon forget about you and go on their own business. The Zaandam has a beautiful three story ornate pipe organ in the atrium of the ship. We heard it only once during the entire cruise (although I heard others indicate it played several times during the day). I would think HAL would have at least one if not several formal shows (playings) of the organ during the cruise; it has a great asset that is not being effectively utilized. Pluses: The embarkation was a breeze. Even though we arrived at 11am, before debarkation was all completed (the ship was several hours late arriving due to bad storms the night before), we were checked in and boarding before noon. Our luggage arrived by mid afternoon and we were totally unpacked before departure. Can't say much for Pier B and the old warehouse used as dock facilities by San Diego. But that was not HAL's fault. For the first three days, all food was handled directly to the passengers by the staff and no self-service was available. This was a new policy to combat the ever present dangerous noroviruses. Seemed to work. Since I am an independent sort, I felt somewhat embarrassed to be waited on when I could just as easily do it myself but I understand the reasoning for the service. We enjoyed the Canaletto, the specialty non-premium restaurant offered by HAL. More of these should be the norm in every ship: enriched variety between the MDR, the Buffet, and the premium extra-pay restaurants. Food was good but servings were too generous and we left food on the plate rather than stuff ourselves. Kudos to Kainoa, the Hawaiian travel guide for the ship. A native Hawaiian, very knowledgeable, very friendly, helpful and accessible to all passengers. He made the trip so much easier and enjoyable. He was present dockside on all the Hawaiian ports, readily available to answer questions and direct you to where you wanted to go. Also kudos to Eric, cruise director, a very talented, funny individual who made the cruise more eventful with his one liners, his stories, and his Georgian accent. The Culinary Arts center was a great hit. Not that we are great chefs or have the inclination to be so back home. It was fine entertainment, good learning, and just a good time was had by all. Paula, the party planner, was always a jovial, friendly, delightful, knowledgeable hostess whom we can't say enough good things about. We were especially delighted by the Executive Cook-Captain battle one day. The Theatre seating was not typical movie theater hard seats but cushioned seats more of a cocktail lounge act seating. It made the ambiance of the theater better. Entertainment was good not great. Justin Miller, guitarist, was outstanding and played an afternoon matinee in addition to his night show (and substituted a second night when one of the regularly scheduled entertainers came down sick. That is above and beyond the call of duty!!). The singers and dancers were excellent. The comedian for two days was hilarious and played perfectly to the senior crowd. For the first time ever we saw an acrobatic act on a cruise ship stage and had to agree it was different and kept the crowd's attention throughout the show. We were pleasantly pleased with the library and exploration (computer center) on the Zaandam. Very spacious, many volumes, well organized, quite a few comfortable chairs and tables and an onboard librarian. It would set a great example for other ships. The Zaandam has a retractable roof that covers the 8th Lido deck pool area. Great for rainy/bad weather. But often they leave it up instead of opening it when weather is good. Nice feature though. Afternoon Tea (3pm) was a daily stop for us. Light finger food and pastries with your choice of tea or coffee. A chance to reconnect with friends or make new friends. A midafternoon break. A delightful tradition that I would recommend all cruise lines partake in. Negatives: As usual the number one negative in my book was the high cost and inversely proportional low speed of the Internet. I make my living on the Internet and can cruise during off-season only by working while cruising. You would think that with current technology, reasonable speeds can be obtained. I hate paying the high rates for Internet and I hate it worst when I wait for minutes for a page to load, meanwhile watching the minute meter keep increasing without accomplishing anything. First cruise line that provides fast, inexpensive, reliable internet service will have us as lifetime loyal customers. Better yet, offer an unlimited internet rate and all the pressure and stress will disappear for us road warriors. Food was adequate. Portions were large, too large and half portions should have been offered. Our goal for every cruise was to come back the same weight as we arrived. We sampled all the restaurants. Ample variety. Good but no better than other cruise lines we had been on (this comment we would remark many times during the duration of the cruise and hear others). We found the variety lacking (and found this seconded by other passengers with experiences from other lines) and assortment limited on the menus. As the cruise went on, the quality of the food decreased. The Zaandam must have a new pastry chef; with the exception of large cookies and ice cream (which you can hardly mess up even if you tried), the special deserts lacked flavor and texture. This is a petty concern of mine but I must express it: The Zaandam only offers water and tea as complementary beverages; other ships we have been on include Lemonade and Fruit Punch. These additional drinks add to the variety of the food offered. We chose "anytime dining" as a means to be flexible. As I understood it, you could go to the Main Dining Room anytime during dinner hours (or make a reservation). The ship likes the flexibility as it provides some flattening of the usual dinner hour traffic jams. Well, as we learned much to our disappointment, a better name is "Anything but" dining. We tried most of the two weeks to make a reservation and the only time they had was 7:45 (if we wanted that late we would have chosen the 8pm seating). We also tried numerous times to show up and every time was told 7:45pm. Either offer it sincerely or do not offer it. We had two room stewards. Why two? Not enough work for two and we did not see them for days. DW marked our sheets and they were not changed for several days. One night by nine, our room had yet to be serviced for the night. That is getting late in anyone's book. We enjoy a few minutes in the jacuzzi before bedtime. The 'hot tub' was more accurately named "luke warm tub." It was the only hot tub I have ever been in that was at room temperature. DW tried to call the desk for 30 minutes (and then a further 30 minutes back in the room) without the phone being answered. DW also cornered four or five crew members (including one officer) and asked about the problem, "We will contact someone for you." Thirty minutes later no one had yet surfaced to assist us. For a premium line, we expected a hot Jacuzzi and prompt service, neither of which was forthcoming. After numerous phone calls, we were told they closed the Jacuzzi at 7pm. This is nonsense and idiotic. Do they roll up the streets at 6:30 too? I know the average age for HAL is in the seventies but there are some that want something to do after dinner. Oh and no towels on the pool deck; we dripped and dried ourselves all the way back to our room. To be quite honest, they did fix the situation and sent us an apology letter with a special food gift. But it did take them the better part of two days whereas it should never have occurred in the first place. We also enjoy playing the penny slots. We were glad to see two-cent slots. However, upon closer examination the minimum bet one could play was 40 cents (twenty lines minimum at 2 cents). This, at the very least, was false and misleading advertising. Needless to say, we did not play the slots or the casino. What else, we wondered, were they misleading us on there? The crew is mostly Filipino with Dutch officers. They were excellent and made every attempt to assist you when necessary. We did find their grasp of English to be substandard and it was hard at times to understand what they were trying to say. Holland-America uses a negative check-off system (similar to that used by record/book companies when you must send back a card otherwise they send you the next selection). Tips are automatically charged to your unless you intentionally fill out a form at the Front office. And to make it more difficult, you can only do it the last night before debarking. They are obviously trying to make it as difficult as possible in the hopes you will forget or just give up. We believe in determining for ourselves the gratuities given staff. And feel insulted that HAL wants to force us into a system instead of letting us decide for ourselves. We had an aft cabin that was only two cabins short of being on the stern of the ship. Often when we sat on the verandah (note not balcony, verandah), the smoke from the ship's smokestack could be seen in a downward spiral on our side of the ship. Often we could smell the fumes and had residue on the verandah occasionally. It did not make for a fitful sleep knowing fumes were nearby. The ship needs a good overall and maintenance checkup. Rust could be seen throughout the ship. It was clearly showing its age. When we on the tender to/from Maui, the rust was clearly visible all along the waterline. Not a comforting sight to say the least. We found service to be substandard. Not just us but others attempted to contact the Front Desk and Guest Relations and spent 30-40 minutes without anyone picking up the phone. The Front Desk was basically afraid of their own shadows and could not make decisions or make allowances to the guest. And the computer guru said to DW, "If you have any more problems, I am going to have to sever your connection." Not fix it, not assist it but eliminate the source and the problem will go away; she got my award for the Best effort to dissuade you from every returning to HAL. The room stewards did not have a direct extension; to contact them you had to phone the front desk (whom never did answer their phone so how do you communicate with them when you needed them? Still not certain how) Not exactly service oriented displays by a cruise line that portrays itself as a superior service line. Conclusion HAL considers itself a premium line (it is a legend in its own mind as the joke goes). It offers excellent service but at a considerable monetary premium to other lines. The question in our mind is whether the service and amenities offered are worth the premium paid to cruise with HAL. IMHO (and DW concurs), HAL is overrated and is not worthy of the premium prices paid (Not just us but many of those we spoke too had the same feeling including several who had cruised many times at HAL). Its service is no better and in many fashions worse than other lines. DW would not recommend them at half the price. We do like some of the innovative itineraries they have proposed (whereupon you leave and return to the same American port but get to visit Europe, South America or the South Pacific, thus eliminating the dreaded 9 hour cross Atlantic flights). But this is not enough to overcome their basic service problems. We have therefore scratched HAL from further consideration for our future cruises. Read Less
Sail Date February 2011
My mom and I cruised previously with NCL, Royal Caribbean and Holland America Line. This was our eighth cruise overall and our second time on Zaandam. We have sailed on Zandaam about a year ago and we have enjoyed it but the latest 15-day ... Read More
My mom and I cruised previously with NCL, Royal Caribbean and Holland America Line. This was our eighth cruise overall and our second time on Zaandam. We have sailed on Zandaam about a year ago and we have enjoyed it but the latest 15-day Hawaii cruise was awful experience. After embarkation we were told that the staterooms are not ready and the crew told us to go up in the Lido buffet and wait. Around 3:00 pm there was an announcement that the staterooms are ready and we went down to our cabin. To our surprise the beds were not separated, the toilet bowl was dirty, there was some garbage in the closet, bed sheets had holes and hair, and the blankets were old and worn. The air conditioner did not work and it was hot in the stateroom. We immediately have reported all these problems to the front office and they told us that someone will be there shortly. We waited for several hours but nobody came. We have visited the front office again and insisted that the bathroom needs to be cleaned, beds has to be separated and A/C has to be repaired as soon as possible. After some arguments with the front office personnel they finally sent a cabin steward to clean the bathroom and separate the beds. The technicians also came to repair the A/C. They told us that the A/C is working now and that we can adjust the temperature to our liking. They lied to us as they simply set the temperature to minimum. We have set the temperature controller to maximum but it did not work as the A/C was blowing cold air. Because of cold temperature we couldn't sleep all night. In the morning we went to the front office again and insisted on a meeting with a hotel manager. After several arguments with front office clerks they have made an appointment with Guest Relations Manager, Mrs. Grace Zerna. She was 20 min late and no one even care to let us know that she is late. We have explained the situation to her but she was rude and kept interrupting us. We insisted on a meeting with Hotel Manager, Mr. Kees B. Streuding. She has refused and said that she could not find him. We said that we will not leave the front desk area until we meet with the Hotel Manager. In about half an hour the Hotel Manager finally met with us. We informed him about A/C problem and asked to repair the A/C or move us to another stateroom. He said that there are no available staterooms and promised us that the A/C will be repaired. The technicians came again and told us that they have replaced the thermostat and that we can adjust the temperature, but it was a lie again. The A/C blew cold air again... The clerk from the front office checked the temperature in our stateroom. It was 64 F. After many stressful visits to the front desk during the first 3 days of the cruise we gave up as there was no help from management to solve the problem. They simply ignored us. It seemed that the hotel manager does not exist at all as during the 15 day cruise we have not seen him except our short and useless appointment. We had no choice but to sleep in the cold room with our clothes on and using extra blankets. We got cold for several days and had a sore throat and cough. Two days before the end of the cruise we wrote an official letter to the Hotel Manager, Mr. Kees B. Streuding, and demanding compensation. There was no response. We have enquired at the front desk about response to our letter but they said that there will be no compensation... Other problems during the cruise include: 1. During the cruise there were constant painting and varnishing in the public areas on outside decks. The ship was repaired all day long and the crew was wearing protective respirators. It was awful because instead of enjoying fresh air during our 9 sea days we were forced to breathe poisonous chemical fumes and vapors. 2. Another disappointment was the food. It was of low quality, very repetitive and mostly tasteless, except for formal nights. At lunch there were mostly 3 or 4 chicken dishes with fries, rice, noodles and vegetables. Watery oatmeal, expired granola boxes, salty soups, most meat and fish dishes had no taste or had strange odor. The fruits and desserts lacked any variety. There were no grapes, mangos, peaches or nectarines in the buffet. You can also see other cutbacks. 3. There were fruit flies in the glasses with water and juice, on bread and fruits in the main dining room and in the Lido buffet. The windows throughout the ship were dirty and some dust streaks were hanging from the ceilings in the Lido buffet. 4. In the middle of cruise there were general plumbing problem and toilets did not flush for about 12 hours. The administration tried to hide that it is a general problem and there were no announcements or apologies given. 5. Many passengers were waiting for beautiful Napali Coast passage but for some reason the captain has changed the course and no information given. On the plus side we have enjoyed the cooking demonstrations in the Culinary Arts Center, The Neptunes trio in the Ocean Bar and Kimika show. Hawaii ambassador, Kainoa, has provided very interesting and informative lectures. Our dining room stewards, Tono and Ariana also provided excellent professional service. We are extremely disappointed with this cruise on Zaandam as our vacation was ruined and we will never sail on Holland America Line again unless HAL will greately improve their customer service and dining. Read Less
Sail Date October 2010
We have cruised on Holland America several times before, once on Disney, and once on Royal Caribbean. We booked this cruise over a year ago. We were traveling with my husband's brother and sister-in-law. We love to cruise for ... Read More
We have cruised on Holland America several times before, once on Disney, and once on Royal Caribbean. We booked this cruise over a year ago. We were traveling with my husband's brother and sister-in-law. We love to cruise for the rest and relaxation and getting away from our hectic jobs. Now our journey ... We arrived in Vancouver 10/01, the day before our cruise. We had booked the Fairmont Waterfront through HAL and we met the HAL representative at the airport and they ushered us to a taxi and straight to the hotel (a breeze). Room was on the port side (beautiful view). We woke up a little before 6:00 a.m. and saw the Zaandam arrive. There were also two other ships in port that day (1 Princess and 1 NCL). We had transfers to the ship that also included a city tour. The tour started at 9:00 a.m. and was nice at first but they did not want us on the ship until 2:00 p.m. The ship sailed at 3:00 p.m.!!!! Needless to say, most on the bus were not happy campers. We finally got to the ship and just barely got our lunch when the Lido was closing. We have always boarded the ship early .... so excited to get there. So, if you have booked the transfers, I would just skip the city tour and walk over to the ship yourself. On the plus side, there were no lines since we were boarding so late and our luggage was in our rooms when we boarded. Our room was great!! We booked the secret rooms (there are two 7086 & 7083). They are classified as insides but actually have a large window on the aft/stern of the ship. Great location .... just one quick flight up to the Lido. We ate all our meals in the Lido. This was to be our first (and NOT last) cruise where we packed lightly (no formal clothes). YIKES, some would say but we loved it!! This is a vacation after all!! We were surprised that the Lido was so busy every night. Seems lots of other cruisers have the same idea. I have to say that service in the Lido was fantastic. We tend to eat at the same table (if we can get it) on the port side and met Andi who was our waiter/go getter. He was great .... always smiling and happy. He learned our names and after the second day, he remembered us. The first couple of days we were served and that made service slower but once we could serve ourselves and get drinks it went much quicker. I loved the Asian Cuisine and that is what I ate almost every day at lunch (along with bread pudding, or course). Wish they had more selections on the nightly buffet though. We had a great turnout for our cruise critic meeting. It was great seeing everyone and putting names with faces. Ran into several of them all through the cruise and it was like meeting up with family. The ship provided cookies, coffee and refreshments but none of the officers showed up. Well ... as for the ship. We have been on the Zaandam before (back in 2006) and it was in better shape then but the Zaandam is still a great ship. It could use a little TLC. Seems like they have cut way back on the staff, service is still good but maybe they need more staff to maintain the ship. It wouldn't hurt them to wash the windows. I put that on the survey by the way. There was a contact crew that got on when we were getting off. They had taken down some lightning on the aft pool deck and was hauling plywood up the stairs outside our room. Couldn't figure out exactly what they were going to do. The organ in the atrium is beautiful. We got to see it play on one of the sea days when we happened to be at the front desk. It started playing and the little figures on the sides started moving. It was very nice. I made a comment to the desk clerk that I had not seen it play and I believe he said it played on sea days at 10:00 a.m. and Noon. Now for the sea days .... I love sea days, I really do. Time to relax and do nothing, if you so chose, BUT we have decided that four and lastly five are way too many for us!! The last couple of days we were wishing we were back home and that is a first for us. We didn't see any of the shows. Sat in on one Liars Club - that's a HOOT!! Went to all of Kainoa's (the native travel guide) talks and lectures. You sure learn a lot about Hawaii from him. Disembarkation was a breeze ... we chose expedited which means you can carry off all your luggage without any help and get to leave the ship first. We left the ship at 8:30 a.m. and grabbed a waiting taxi and was at the airport before 9:00 a.m. All in all, we had a great time. Not the best way to see Hawaii. My husband had never been and we did not get enough time in each port but we knew that going into it. We got to cruise (which we love) and see a little of Hawaii - What more can you ask??? Read Less
Sail Date October 2010
I have been reading the reviews concerning this ship, and I want to put some of my comments down. This was the fourth cruise for my two sisters and me, and it was our second with HAL Our ages are 82, 78, and 66. I'm the youngster!! ... Read More
I have been reading the reviews concerning this ship, and I want to put some of my comments down. This was the fourth cruise for my two sisters and me, and it was our second with HAL Our ages are 82, 78, and 66. I'm the youngster!! I'll have to admit that we loved it. Yes, the ship needs paint and some other repairs (one of the forward elevators wasn't ever fixed)as mentioned by other reviewers, but the cruise was wonderful. In fact, we like HAL and enjoye ourselves so much that we booked our next cruise while we were onboard. We'll be doing the Panama Canal cruise departing San Diego next April 15th. It's on the Statendam, so I've been reading reviews about that ship and sincerely hope they have solved all the problems it seems to have!! This cruise was very special for us, because our cousin, her husband, (in their 60's) his mother (91), their daughter and her husband (in their 30's) and their son (aged 3) joined us. They live in California, and we're from Texas We drove from Anaheim and arrived at the pier and unloaded our luggage. Then they parked their vehicle in the lot across the street. Checking in was very easy. The three of us had booked a deluxe verandah suite on the navigation deck (Deck 7), and our cousins had upgraded to the penthouse after receiving the offer (not free) on Friday, so our check-in was right at the front of the big warehouse where CI takes place. There was not a long line for suites, and we were checked in and on our way to board the ship in a matter of minutes. Their daughter and her family flew in later in the afternoon. Even though they were not in a suite, they said that check-in was a breeze. They were in a verandah suite just down the hall from us. Since we are HAL Mariners, we asked where the embarkation lunch was being held, but the crew members we asked had no clue. We didn't give up and finally made our way to the Rotterdam Dining Room (Lower Level) where lunch was being served. We didn't think there were too many people there, and having read the reviews, I can see that many Mariners didn't persevere—they just gave up and went to the Lido. It was a very nice luncheon. On the next cruise, we'll just go straight to the Rotterdam. STATEROOM: Having had a deluxe verandah suite on our Alaskan cruise aboard the Volendam, we didn't even consider a lesser category cabin. (We've had those with small verandahs on Disney and RCCL) Once we traveled in this deluxe manner with a large cabin and living room area, big bathroom with tub/shower combo, a large dressing room with an extra lavatory and three nice closets, complimentary laundry, dry cleaning, and pressing, access to the Neptune Lounge and all the concierge service that entails, priority boarding of tenders going to and coming from shore, etc., etc., etc., the three of us really wouldn't want to sail any other way. In fact, the Neptune Lounge is actually why we prefer HAL. While other cruise lines have deluxe cabins, no other offers this special concierge service in a private lounge close to your stateroom. Let's face it, it's nice to be treated like royalty, and that's how Cris, our wonderful concierge in the NL made us feel. Our stateroom stewards were Bangun and Widodo from Indonesia. You couldn't stay in the doldrums for long with them around. Bangun came into our stateroom the minute we walked in, and he had a big smile on his face. (We never saw him during the cruise that he wasn't smiling and laughing!) He introduced himself and told us that we were to let him know about anything we wanted. So, I asked if he had a long extension cord for my CPAP machine. (I sleep on the sofa and the only outlet is clear across the room by one of the beds, so I had brought one along, but it wasn't long enough.) He was back in no time with that cord which I was allowed to keep for the entire 15 nights. Then I told him that I didn't want the sofa sleeper bed made up each night. I explained that after one night on that bed during our Alaska cruise I had come up with a better idea. So, at my request, he got two extra duvets and a set of sheets, and he and I made my bed. He removed the back cushion, folded the two duvets in half and placed them on the sofa as pads. Then he made the bed on top of them. It makes a very comfortable bed. I told him just to make it neat in the mornings, as I wanted access to it during the day!! He thought that was funny, but he followed my instructions explicitly. It took a few days to convince him that one of my sisters didn't want all of the top bedding tucked in at the foot of her bed. I think it really went against his inner-self and all of his training to leave a bed partially unmade. But he did it (finally) and got a great extra tip at the end of the cruise! Another reason we like the deluxe verandah suite is because we spend a lot of time there. We're not too "socially active" on cruises. We use it as a time to unwind and rest, read, etc. We have a Christmas business, and we work very hard in the months before our vacations.) DINING: We had "As you Wish" dining, so for the first two evenings our whole group went up to the Lido. After that, we had Cris make a standing reservation for us to dine in the Rotterdam Dining Room at 6:00 p.m. We always had the same table and the same wait staff. However, if we did want to do something different, we told her and she let them know that table would be vacant that night. It was so much nicer than the Lido. My sisters and I decided to go there for breakfast one morning, but never did that again. Our experience in the Lido on the Volendam in 2007 was wonderful. We often had breakfast and/or lunch there. But that was when they had trays! Now HAL has decided to do away with the trays, and you have to carry a plate of food which you take to your table. Then you have to go back for anything else you want like bread, drinks, etc. Being the youngest, I did a lot of that walking for my older sister. By the time you get everything to your table, most of it is cold! On the Volendam, there was always an attendant ready to carry the tray for you, but alas, no more! It was an absolute pain! I was worn out at the end of the meals, so we stayed away from there for the rest of the cruise. It was NOT as enjoyable as it was on our Alaskan cruise. I'm not even sure that the food was good or bad, because the whole experience of getting your food to the table was terrible! The Rotterdam Dining Room was a much nicer experience. We got to know our servers and they got to know us. Each evening we would arrive, and they would already have our little three year old's (I'll call him "A." from now on) high chair in place. "A." is very well behaved—many people commented on that. He is also very cute and personable. We eight adults became known as " 'A's' party." Each evening, the moment we were seated, the head waiter would come and bring "A." a plate of fresh fruit. Then he would tell him what was on the child's menu and ask him what he wanted. He had a choice of spaghetti and meatballs, a hotdog and fries, macaroni and cheese, or peanut butter and jelly. All of our wait staff knew that he would end his meal with sugar free vanilla ice cream, a treat that he doesn't get often at home. They knew my older sister would want the kind with sugar! Baba was our waiter and Nanda was his assistant, and they were really, really good. (On a Disney cruise in 2008, the assistant waiter could never remember what we liked.) These two men knew all of our likes and dislikes. We never had a bad dining experience there. The food was very good. It's so much fun to be able to order anything you want, because it gives one the opportunity to try things you would never order in a restaurant. Cruising is how I found out that I love escargot! We had some very rough days at sea on this cruise due to the weather. One evening as we got up from the table to leave, the ship lurched and my older sister was falling. Baba grabbed her and kept her upright. He didn't let go of her arm until he had walked her to the elevator. He escorted her out of the dining room every night for the rest of the cruise. As I was making a monthly payment back in November, the reservation agent commented on the fact that the middle sister would be having a birthday in April. He said that HAL would be happy to help us celebrate. So, on the 19th of April, a chocolate cake with a lighted candle was brought to our table in the Rotterdam and waiters from all over the dining room joined our waiters in singing an Indosian birthday song to her. Then Baba came with a plate piled high with scoops of vanilla ice cream which he served to all of us. All nine of us ate at the Pinnacle Grill on the last night of the cruise. That was wonderful. Everything was delicious and beautifully presented. The service was impeccable. Once again, "A." made a big hit. All the girls who were on the staff there hugged him goodbye as we were leaving. We had one other occasion to dine in the Pinnacle Grill. The Captain hosted an Indonesian luncheon during the first week of the cruise. The penthouse and all deluxe verandah suite guests were invited. We were thrilled, because we were invited to sit at the captain's table (it's the penthouse that did it!). However, JoJo, the Guest Relations Manager came to our table and joined us. She extended the captain's apology, because he was unable to attend the luncheon at all. We knew that the ship had been rolling for a while that morning, and it turned out that one of the stabilizers had gone out. So we understood why the captain missed lunch. The Indonesian food was wonderful. Even my older sister who is the world's pickiest eater liked it!! The Neptune Lounge always has food available. That is where we all ate breakfast most mornings. They always had an array of food available like cereals, muesli, fresh fruit, yogurt, pastries, cheese, cold meats, all kinds of bread, and I could go on and on. The fresh orange juice is the best I've ever had. Coffee, Cappuccino, Latte, Espresso, hot tea, hot chocolate, iced tea, cold water—all are available all day. All kinds of little finger sandwiches and other goodies were there to tempt us. (Yes, I gained weight!) Who needs the Lido if you have the Neptune Lounge. Of course, you do have to book a deluxe suite! I must give kudos to the ladies who make the lounge so special—Cris, the concierge, Mary Rose, her relief, Made (Ma day) and Rose, who kept the food replenished and fresh all day. They all went out of their way to make sure that everything was clean and attractive and that the suite and penthouse guests were happy and well taken care of. Made and Rose also work in the Pinnacle Grill. It is amazing the hours that the crew works each day. You see them in different places at different times of the day, and they are always happy and courteous. ENTERTAINMENT: My two sisters and I went to every evening show in the Mondrian Lounge. We are singers/entertainers, so we love the shows, but can be a little critical. However, the shows were okay. We don't expect Disney entertainment quality or New York Broadway quality. We were disappointed to find that the production shows put on by the HAL singers and dancers were the same ones we saw on the Volendam three years earlier. Since they encourage repeat cruisers with their Star Mariner Rewards, etc., I would think that they could develop some different productions and not make us sit through the same ones. I guess we'll see them again on the next cruise in 2011. Or maybe we'll find something else to do on those evenings. However, the special entertainers who were on board to perform were really good. We thoroughly enjoyed each one. Only one complaint about the HALcats band and the recorded music used in the theater—IT IS TOO LOUD!! Tone it down for Pete's sake. Those young people must all be losing their hearing from being around all that loud noise constantly. At our age our hearing isn't what it used to be, but we can hear that!! Thank goodness I carry ear plugs for my sisters and me to wear. . SHORE EXCURSIONS: We booked all of our excursions through HAL. We enjoyed them all—some more than I thought we would. I wasn't too excited at the thought of going to the Tsunami Museum in Hilo, but it was very interesting and informative. That tour, called Waves and Waterfalls, took us to Akaka Falls State Park. The walk through the rain forest down to the waterfall viewing area was beautiful. I got some really great photographs. In Kauai, my sisters and I took a tour called Waterfalls and Movies. That was the most entertaining excursion of all the ones we did. There were only ten people on our little bus, and we had a wonderful tour guide. As we traveled from place to place, she showed clips of the movies and TV shows. We were taken all over the island to the locations where these were filmed. We also saw the waterfall featured in Fantasy Island. The most meaningful tour we took was the one to Pearl Harbor. Due to construction taking place there, we were unable to go out to the Arizona memorial, so we changed our tour to include the battleship Missouri, known as the "Mighty Mo." We stood on the deck right where the Surrender of Japan took place. From the "Mo" we were able to see the Arizona Memorial very clearly. Due to very high winds and rough water, our day in Lahaina, Maui was canceled. We had all scheduled a luau there, but HAL refunded our money. Instead we sailed along the north coast of Molokai which was beautiful. Once again, we stayed in our cabin on the port side and enjoyed the cliffs, waterfalls, and waves crashing on the shore from our verandah. We kept the door open and could hear the commentary on the P.A. system. I took fantastic pictures! This is the website for the Captain's blog about that day. It includes pictures. http://www.hollandamericablog.com/2010/04/16/captains-log-postcards-from-molokai/#comments Our last excursion at Kona was to the Kahua Ranch. Since the three of us own a cattle ranch here in Texas, we thought it would be interesting to see how they do it in Hawaii, and it was. It's not very different except their view is a lot prettier! The hour trip back to the pier took us through the lava flows. That sight was awesome! My only regret is that the bus didn't stop and let us take good "still" photos. I got lots, but all from the moving bus. KID'S CLUB: My sisters and I are single, so no children with us. However, our little cousin, "A." loved Kid's Club. His mom and dad took him there for the first couple of evenings after dinner, and stayed with him. After a while they felt comfortable leaving him there. I think that says a lot about the program and the crew members who were in charge. EMBARKATION AND DISEMBARKATION: Both were easy. We like to get to the pier early before the crowds arrive, but that is really not an issue in San Diego where they had lots of people working to get people checked in. I always take advantage of Online Check-in, so we only had to fill out the medical questionnaire. Getting off the ship was even easier, because we kept our luggage in our rooms, and special ship's porters came and got them about 9:15. All nine of us were then taken down and out an exit that opened right at ground level on the pier. That was convenient since our cousin's mother-in-law used a wheelchair. SERVICE; I think I have already praised the people who were in charge of serving us. They were fantastic. We never, ever met a grouchy crew member. Everyone outdid themselves in giving service. We left the $11 a day service charge/tip on our bill, but we handed out envelopes with extra tips for those who had served us so well. VALUE FOR THE MONEY: Well, that might be debatable. The deluxe suites are very expensive, unless you get a free upgrade or one for minimum $. The people in the stateroom next to ours got it free. Wow, what a deal! I make our reservations 10 to 12 months early, and we're willing to pay for the deluxe accommodations. It might not be worth it to everyone. We went on board as One Star Mariners and left as Two Stars. We hope to make it to three some day. Read Less
Sail Date April 2010
This was my family's first-ever trip to Hawaii - so we were looking forward to this trip w/ much anticipation. We went with a group of experienced cruisers - some had cruised to Hawaii before aboard Zaandam, others had been to Hawaii ... Read More
This was my family's first-ever trip to Hawaii - so we were looking forward to this trip w/ much anticipation. We went with a group of experienced cruisers - some had cruised to Hawaii before aboard Zaandam, others had been to Hawaii but not aboard a ship, and others had cruised but not to Hawaii. Our friend and travel agent made the arrangements for our group and also for our shore excursions, pre-cruise hotel, Bon Voyage dinner, Meet and Greet - plus she procured HAL luggage tags for our group! Can't say enough good things about her. Embarcation was fine despite the fact that the [I]Carnival Spirit[/I] was embarking on her 8 day cruise the same day - the hotel across the street where we were staying was full and the lines on the pier were tremendous: We were glad to stay at the hotel for a couple extra hours to enjoy breakfast on the terrace and a couple of drinks at the bar as the lines on the pier dissipated. One thing to note is that HAL no longer takes your CC for the shipboard account on the pier - either you do it online or you must swing by the front office to set up your account: I waited a couple days to go to the desk to do this to avoid the lines. Service was splendid and the staff and crew were outstanding - I cannot say enough about how wonderful the crew are aboard Zaandam: CD Anthony is the best I've ever experienced. Edy, Geoffrey, Wayou, Rafael, the guys in the Crow's Nest, the Ocean Bar and Lido Bar and our cabin stewards as well as the spa staff and Kris and Iris at the Front Office took really great care of us. The band was good and the activities were plentiful, if one wished to participate - otherwise, there was plenty of time and space to relax and read a good book (for this itinerary I recommend "Letters from Hawaii" by Mark Twain - available thru Amazon) I also cannot say enough good things about our waiter's conscientiousness regarding my Gluten-Free diet. Scotty and I also caught sinus infections (it seemed to be going around) on the return trip and we both went to the infirmary on separate days - and we were both dealt with kindly and professionally by the staff and the same Doctor we met last year aboard Noordam. Iris helped us have two Meet and Greets in the Crow's Nest - which I highly recommend, particularly on a longer itinerary, as folks seem to have so much more to share at the end of the cruise. I was also invited to a tea w/ our HM, Fierman, and GRM, Iris, who asked us group leaders how we felt about the cruise - I thought this was a nice touch and showed genuine concern for our well-being. The ship did schedule some LGBT unhosted meetings in the Crow's Nest but they weren't well attended. Seems that our group was nearly all the LGBT that were aboard and we knew one another already. Never went to a show. The very idea of scheduling the main seating show before dinner during cocktail hour is ridiculous - and scheduling the Ocean Bar band to take their break during cocktail hour is even dumber! The trio in the Ocean Bar was good despite the drummer's apparent surliness for the first half of the cruise - Thankfully he managed to get himself thrown off the ship in Hawaii during a Coast Guard inspection and the remaining duo seemed much happier without him. The HAL Cats were rather good - but as with most HAL Cats combos, they need to turn down the amplification... The itinerary was wonderful and we saw so much - every Hawaiian port was truly enjoyable. Some highlights of the trip included encountering a huge herd of dolphins mid-ocean westbound who raced to meet the ship in such great numbers as if we were offering free crack in the ghetto. We also saw a great many whales frolicking off the port of Lahaina, Maui all about the ship all day long. Our friend, Mary, rented a van and drove a number of us around Honolulu to Pearl Harbor, Iolani Palace and the state government buildings, and afterwards to the Royal Hawaiian on Waikiki for a delightful lunch (I could stay there forever...) Kona is a lovely port just to wander around: much better than Hilo where one must take a taxi or bus to get out of the former Military installation and into town, and Kauai is a gorgeous rustic island which is very much the way I imagined Hawaii to be. I think of my short time in Hawaii, I'd have to say that my favorite ports were Kawai, Honolulu and Kona. Sadly - [I]Zaandam[/I] herself was not up to the standard of what I expected a HAL ship to look like after the recent January drydock (I could see it from my apartment here in SF for two weeks so I know it was there!) The cabins were in good condition, and the dining room chairs were brand new - but other than that, I could not tell you what had been done: Hull and Superstructure are in desperate need of paint - Rust streaks are everywhere, the paint was scraped away beneath the bow anchors to such an extent that it appeared more rust than blue (Some painting was done on the portside bow while we were in Kauai - nowhere else) and paint is bubbling and peeling around the windows and hull-doors so that one can easily see the rust streaks on the white superstructure from pier or tender. Lightbulbs burnt out all over the place - and of the 6 chandeliers in the MDR, 1 was never lit for the entire cruise. Lamps in the Lido were broken or crooked. Torn and frayed upholstery in the Lido and certain public rooms on Upper Promenade Deck. Broken out windows in the Lido. Filthy windows, including the Magrodome itself until after we had had some rain in Hilo and Kauai. Decorative decals that wrap around the bulkhead surrounding the opening for the Magrodome are decayed and peeling off in the central areas. Ships clocks are unsynchronized, and the TV channel that gives time and date was often wrong. Forward Lido clock under the Magrodome is correct - Aft Lido clock under the Magrodome is off by 3 1/2 hours. Scuffs and scrapes in the hard flooring around the Lido bar. (It wouldn't take a couple hours one night w/ a floor polisher to get rid of those scrapes, says the Old Military man...) Cracking and peeling finishes on the wooden tables near the Lido Bar. Broken chairs in the Lido Restaurant (I pinched my finger in the loose arm joint of one chair while pulling it beneath me - nearly fell through the broken seat of another...) Hair Salon only had one cape to cover clients - the beauticians had to share back and forth while doing Mother's hair and mine. Also, a chair in the salon had broken brakes: After Mom had her hair washed, the ship rolled and she rolled helplessly towards the windows scaring her half-to-death! Dirty tile in the Thermal Spa - I could take my hand and wipe the dirt away from the tile around the T-Pool. I really wanted to take a scrub-brush to the place! Frayed and poorly laid carpets in the corridors - I could easily see the concrete between the gaps in the cuts! Of the 8 lamp standards around the aft pool: 2 had new lamp globes, 4 had yellowed and filthy globes, and 2 had no globes at all! Damaged artwork: One of the carved marble sculptures outside the Sports Bar was tied up with rope to hold it together throughout the cruise, and the great circular painting at the top of the midship stairwell had gilding from the frame peeled off from what appeared to be tape that had been applied here & there. Broken Lifeboat Davit? Portside-Aft davit was left extended throughout the return trip to California - Didn't notice if it was extended for the entire cruise... Broken Granite floor tiles in the elevators and a huge gouge in the door of one elevator. When I asked the Captain during one of his talks what happens during a drydock, he mentioned that there's quite a lot of maintenance that goes on - cleaning the hull, polishing the propellers, etc - which is all well and good. I later asked our kind Hotel Manager, Fierman, about the poor condition of the ship to which he replied, "I know". He did say that many ports prohibit painting and window-washing nowadays - but again, one would think that the floors and tiles could have been scrubbed, lightbulbs could have been changed and a good coat of paint could have been slapped on the ship as she sat in the drydock for two weeks, don't you? Yes, it's a 10 year old ship, but it's not going to make it another 10 years unless Seattle puts some time and effort into the condition of this ship - Ryndam and Statendam were in better condition last fall than Zaandam today! IMO, who cares about new showroom furniture, rearranged cocktail lounges and shops and the sliding glass door staterooms that are being installed on the ships when the basics go ignored? Would I go to Hawaii again? In a heartbeat. Would I take a Hawaii cruise again? I believe that seeing Hawaii by ship is probably the best way to go - I wouldn't know which island to go to first and think that I might get bored had I been on only one island. However, I honestly don't think that it's worth the time away to only spend 4 days in port and not 5 - All those days at sea got to be a bit much on the return trip that a mere 4 ports just wouldn't be worth it unless an overnight were planned someplace like Honolulu. I'd either book the one 15-day cruise in January 2011 that still includes Kona or the 30-day Polynesian/Pacific Cruise that includes Hawaii - but I wouldn't do the 14-day Hawaiian cruise from San Diego. ...and despite the exceptional staff and crew - whom I've realized is very much the reason I continue to sail HAL - until HAL gets its act in order and cleans up the ship and does some necessary repairs, I wouldn't book any cruise aboard Zaandam as the sad condition of the ship was the most disappointing aspect of the entire cruise. Read Less
Sail Date March 2010
BACKGROUND: This was the 8th cruise for my husband, Tom, and me (Laura). We started cruising in 2000 to celebrate our 25th anniversary, the "trip of a lifetime". The trip of a lifetime became the first of many. Joining us on this ... Read More
BACKGROUND: This was the 8th cruise for my husband, Tom, and me (Laura). We started cruising in 2000 to celebrate our 25th anniversary, the "trip of a lifetime". The trip of a lifetime became the first of many. Joining us on this cruise were 2nd-timers, Tom's mother, Dorothy and his sister, Susan. We had decided on this cruise as incentive for Dorothy to get well, who a year earlier was diagnosed and treated for breast cancer. She is a survivor, with no reoccurrences, and we all ended up on the Zaandam cruising to Hawai'i! TRAVEL TO PORT OF EMBARKATION AND HOTEL INFO: We boarded a Frontier airlines jet in Denver the day before our cruise and arrived on time in sunny San Diego. Our reservation at the Hampton Inn-Downtown included a shuttle from the airport and another shuttle to the cruise port. The Hampton Inn is clean and comfortable. The location is approximately three blocks from the cruise port. We made reservations for the cruise port shuttle when we checked in. The shuttle leaves every hour on the half hour. Even with registering early, our choices were limited to either 10:30 or 1:30. The shuttles fill up fast. If you are planning to use this service, make your reservations at arrival. We checked in at approximately 11:30. After checking in, we stashed our bags with the hotel and walked down to the port area. We found a restaurant inside the Holiday Inn right across from the cruise port, Elephant & Castle, with delicious sandwiches and great service. By the time we were finished eating and had walked back to the hotel, our rooms were ready. The Hampton Inn has a free breakfast, free wireless internet connection in the lobby, and is within walking distance to the pier and to Rite-Aid for last minute necessities (including wine). The hotel is adjacent to the trolley/train tracks. The trolley/train provides quick transportation to many parts of San Diego, but also has a loud whistle that bothers some. The whistle did not bother me. I slept well. EMBARKATION: The next morning, following a breakfast of bagels and fruit, we were on the 10:30 shuttle to the port. There were employees in abundance to guide us at check-in. Because Dorothy uses a walker when she cruises, our group was able to accompany her to the handicapped boarding. This process bypasses the Embarkation Photo and the steep gangway. You board after taking an elevator to the top ramp. I kind of missed not having the Embarkation Photo taken, sometimes that is the only one that we buy, but we did save a lot of time with handicapped boarding. Once aboard, which was a very simple and speedy process, we were taken by elevator to the Lido deck for lunch. There was a place near the pool to check our carry-ons, so our hands were free as we walked around the public areas after lunch. Our rooms were ready at 1:30. The life boat drill was held promptly at 4:15. The drill ran smoothly and was over quickly. SERVICE AND DINING: The quality of service aboard Holland America ships is outstanding. Most of Tom and my cruises have been on HAL and we have always been pleased with the service. On this trip it seemed as though the room stewards had more rooms assigned to them, which made our room cleaning delayed a few hours over other cruises we have taken. Our dining room stewards had more tables to take care of, making our dining time longer. But the service each provided was up to the high standards that HAL is known for. We choose traditional assigned dining at 5:45 at a table for eight. We sat with a family from the Sacramento area (Katie, Meredith, R.K. and Greg) at an oval table. Each night at dinner was a celebration. We talked and laughed so much that we were noticed by other diners who did not have such lively times. The fun was enhanced by our table stewards, Ridwan, Rudi and our wine steward, Geoffrey. The Zaandam has a new restaurant that began operation (I have read) on the cruise right before ours. It serves Italian food, and is called Canaletto. Tom and I ate there one night and highly recommend it. Reservations are required but there is no extra charge. Dress is casual. For lunch there are options of the grill by the Lido pool, the Lido buffet, and the dining room. My favorite was the grill, serving hamburgers, cheeseburgers, veggie-burgers, brauts and hot dogs. They also have a taco bar. For breakfast, choices are the Lido buffet and the dining room. There is a wide variety of breakfast foods. The Lido is also available for dinner as an option to the dining room. The Zaandam has another restaurant, the Pinnacle Grill, a for-charge restaurant that we did not try on this trip. Room service is open 24 hours for no extra charge; however it is customary (but not required) to tip. ENTERTAINMENT: Entertainment in the show lounge was adequate for a diversion. The most enjoyable entertainer that we saw (we didn't go to every show) was Jeff Trachta. Jeff was formerly on the soap "The Bold and the Beautiful" from roughly 1988 to 1999. He did impressions, told jokes and sang. We both enjoyed his show. I really enjoyed listening to talks by the Hawai'ian travel guide, Kainoa. He told of the history of Hawai'i and told of places to visit at each port. He was available daily in the library for questions and answers. And he gave hula lessons. The class graduation was a performance before a full house waiting for the disembarkation talk in the show lounge. The best entertainment of any cruise ship, and especially HAL ships because the outside deck wraps completely around the ship, is being out on deck in the middle of the ocean away from 'it all'. The casino is open when the ship is not in port. Bingo sessions are held at least once and usually twice on sea days. First run movies are shown nightly. If you miss the show, the movies are shown in the staterooms on TV the following day. SHIP INFORMATION: The Zaandam is a beautiful HAL ship. She is going into dry dock in January 2010. We were told on board that besides a little spiffing up the changes will mostly be behind the scenes. The character and charm and musical decor will not change. The Zaandam has capacity for 1432 passengers and 615 crew members. ACTIVITIES: Wii games; volleyball and basketball games between passengers and crew; "On Deck For The Cure", a fund-raising activity for breast cancer research; culinary classes; napkin folding classes; dance classes; a well-stocked library; card room; computer classes, including an intro to Windows 7. In the evenings many of the bars have musical entertainment. I'm sure I missed something, but there is usually something going on beginning on the hour and half hour especially on sea days. DISEMBARKATION: Based on how you fill out the disembarkation questionnaire that is due at the Front Desk soon after arrival, you are assigned a time to exit the ship. You are asked not to crowd the gangway but to wait in your stateroom or in a public area until the time shown on your disembarkation papers. Your bags, with color-coded tags that you attach the night before, will be in the terminal at your assigned disembarkation time. If you disembark earlier than assigned, your bags will not be ready for you. Enjoy the last morning on board and don't rush to get off. For this cruise, it was a silent disembarkation. There were no announcements telling you when your color-coded group should leave. All instructions were on the disembarkation papers. It seemed to run smoothly except for the bottleneck caused by those who couldn't wait to get off and crowded the gangway. PORT REVIEW - HILO, BIG ISLAND (HAWAII) It rained all day in Hilo, varying from a steady downpour to mist in the air. Hilo is one of the wettest places on earth with 200 inches in the town and 500 inches in the mountains surrounding Hilo. Consequently it is very green. The port is in an industrial area. We didn't get a chance to walk around town after our excursion because the ship arrived almost two hours late due to rough seas slowing us down in route. Tom and I took a ship's hiking excursion in Volcano National Park. The tour operator provided backpacks and raingear for those who didn't have their own. The tour consisted of a first stop at the Thurston Lava Tube for a walk-through. Then we walked back across the parking lot where the tour van was parked and caught a trail that leads through a rain forest and eventually to the Kilauea Iki (small) crater. We saw steam vents with steam so hot you could barely hold your hand over it. We saw a lot of lava, both smooth and rough. Before walking across the crater we had lunch of a sandwich and bottled water provided by the tour operator. We walked across the crater, up a steep trail, and into another part of the rain forest. Our walk ended back at the parking lot. We walked a total of about 4 miles across sometimes rough terrain. It was a pleasant walk. It is probably good that it was raining. If the sun would have been out, it would have been hot. We made a stop at the visitor center where there are lookouts over the park and a museum and gift shop. Because we were so late getting to Hilo, we only had ten minutes at the visitor center before we had to leave and get back to the ship. The cost for this excursion was $149 per person, which seemed high to take a walk in a National Park. If I were going to do this again, I would rent a car and drive myself to the park. PORT REVIEW: HONOLULU, OAHU It was a sunny day with a clear blue sky and about 80 degrees. The four of us had booked a ship's excursion to Pearl Harbor and a tour of the city. It has been said many times that Pearl Harbor is a must-see on your first visit to Honolulu. I agree. Pearl Harbor is a big part of US History and the bombing was the beginning of the US entrance into World War II. We first visited the museum and gift shop. When our tour was called, we were ushered into a theater where we saw a short film on the history of December 7, 1941. Then it was our turn to ride a shuttle boat to the memorial over the USS Arizona. After the Pearl Harbor visit we drove around Honolulu and saw some of the sights including the Punchbowl Crater (the national cemetery of the Pacific), various Buddhist and Shinto temples, and the King Kamehameha statue. We stopped at the statue to take pictures. At that stop there were various street vendors selling shirts, jewelry, and homemade crafts and food items. This tour also makes a stop at Hilo Hatties for souvenir shopping. We didn't get off at this stop, but later took a free shuttle there. They have nice shirts that seem to be well made. There were other items in the store that I saw for up to 50% less at other shops that we visited later. The ship docks right in downtown Honolulu. There are many shuttles at the dock (and at the other ports) that go to chain discount department stores. You can ride the trolley or city bus to Waikiki Beach. There is a combination indoor/outdoor mall at the dock. This is where the Aloha Tower is. It used to be the tallest building in Hawaii at 10 stories until the height restriction was lifted for Honolulu. You can go to the top of the tower by elevator for a view of the area. Note: It closes at 5:00 p.m. PORT REVIEW: NAWILIWILI AND LIHUE, KAUAI The ship docked at Nawiliwili, which is the name of the harbor. The nearby town, within walking distance (approx 5 blocks) is Lihue. Tom and I took a ship's excursion to the Grand Canyon of the Pacific, Waimea Canyon. It is a 45 minute bus ride from the port. Along the way our driver (who was hilarious) told us about the island and the various towns as we drove through them. The bus made some stops after visiting Waimea Canyon. One stop was at a gift shop where we could taste complimentary Kauai Coffee. It is very mild and tastes good. Another stop was at a blow hole with beautiful views. The ocean waves were crashing into the shore at the blow hole and at another stop where we saw a now-unused harbor. Waimea Canyon is very colorful. It was cold and windy when we were at the lookout and the trail is very steep in places. It is wheelchair-assessable but it would be much easier to navigate if your wheelchair was motorized. Kauai has some very rough landscape. There are areas in the interior that you can only see by helicopter. Many movies and TV shows have been filmed here. It is very beautiful and would be a great place to take an extended vacation. There are colorful wild chickens all over Kauai whose ancestors were brought in by some of the first inhabitants of Hawaii many centuries ago. After the bus tour and eating lunch on board the Zaandam, Tom and I walked to Kalapali Beach. The beach is in downtown Lihue. Many people were swimming and surfing on the beach. All beaches in Hawaii are free to anyone and are open 24 hours. Not all have lifeguards, so enter the water at your own risk. PORT REVIEW: LAHAINA, MAUI This was my favorite port. As we cruised toward Maui we saw so many rainbows I lost count. The weather was sunny and warm. This is a tender port. The streets of Lahaina are narrow and filled with gift shops, small restaurants and tourists (at least when a cruise ship in anchored off shore). The tender pier is right in town. There are shuttle buses available to take you to different places. We did not have a shore excursion planned. We walked around town and took in the sights. There is a huge Banyan Tree in the city park near the pier that takes up a whole city block. Next to the park is a combo visitor center and museum. When we were there they had samples of Hawai'ian pineapple for tasting (very sweet). Tom & I took a walk to the largest Buddha outside of Japan (the brochure said). It is at a Buddhist mission about six blocks from the pier. There are two nice beaches within walking distance from the pier. One is near the Buddhist mission; one is within a block or two of the pier. We spent the afternoon at the one closest to the pier. The water was clear and warm and the sun was bright. In the evening all four of us went on a ship's excursion to the Drums of the Pacific Luau at the Hyatt Hotel in Ka'anapali, a town about six miles from Lahaina. The Hyatt is beautiful. The luau had the typical foods of roast pig, chicken, fish, lots of salads, poi, and Mai Tais (all you could drink). There was also a dessert bar. Hula dancers put on a show and told of the history of Hawaii. After the luau the tour buses took us back to the pier. The night was so beautiful that Tom & I stayed in town for awhile and took a later tender back to the ship. PORT REVIEW: KONA, BIG ISLAND (HAWAII) It was hot and dry in Kona. This is another tender port. Tom & I did not have an excursion planned for today. We decided to take a shuttle ($5 each way per person) to Turtle Beach, which the Zaandam Hawai'ian guide, Kainoa, recommended for snorkeling. Tom snorkeled here, I sunned and swam and took pictures of the wildlife: a turtle, colorful birds, and fish. It was a nice way to spend a Monday morning. There is not much sand on this beach, nor on any of the beaches that we saw in Kona except one. That one is the Disappearing Sands beach. During certain times of the year there is sand, other times there is not. In early December 2009 there was a lot of sand on this beach. After our morning at the beach, we returned to the Zaandam, showered and ate lunch. In the afternoon I went back to Kona without Tom to check out the town and gift shops. In my opinion there are more gift shops in Kona than in any other port we visited on this trip. They have some great deals, example: tee shirts 7 for $20. I didn't look too close at these and didn't buy any, so I can't tell you the quality. (I did buy tee shirts in Maui for $6 and $7 that have held up well after two or three washings.) The ship did a late night passing of the Kilauea Volcano. Under a full moon with no clouds in the sky, the red hot lava and white billowing steam clouds gave us quite a show. PORT REVIEW: SAN DIEGO Pre-cruise, Tom & I walked down to the pier and took a self-guided tour of the USS Midway. The ship is now a museum but served the US Navy from 1945 to 1991 as an aircraft carrier. We were there approximately two hours. That is not nearly enough time to see it all. On the top deck is a display of military aircraft. On other decks you can tour the jail, officer's quarters, enlisted men's quarters, infirmary, engine room, etc. Post-cruise we booked a ship's excursion bus tour of San Diego. For $75 per person the bus drove us through Old Town, New Town and the Gaslight District while our tour guide gave a history of the city. The tour included a drive over the bridge to Coronado Island and we stopped for a short time at the Hotel Del Coronado. We were able to walk the grounds and go inside the hotel. It is a beautiful hotel with a lot of history. We stopped in Old Town and the four of us ate at the Old Town Mexican Cafe. The food was delicious. The place we stopped was near an area of shops and other attractions. We happened to be in town during one of the rare rainstorms in San Diego, it was pouring so much we didn't tour this area but went back on board the bus after lunch. The tour ended at San Diego International Airport. Our flight was scheduled to leave at 3:10 to take us back to below-freezing temperatures in Denver. The flight finally took off at 7:40, but that's another story unrelated to this cruise review! Read Less
Sail Date November 2009
We spent a couple days in San Diego exploring and recovering from the long flight from Alabama! My daughter's brand new in box watch listed at $900, my husbands cuff links, new in box cumberbun and bow tie and out new binoculars were ... Read More
We spent a couple days in San Diego exploring and recovering from the long flight from Alabama! My daughter's brand new in box watch listed at $900, my husbands cuff links, new in box cumberbun and bow tie and out new binoculars were all stolen out of luggage on AA. The watch I didn't realize was put in there so that should have been expected, but the rest?... Anyway, we had a restful time at a nice hotel in the gaslamp district. We boarded the ship on a rainy day, but had short lines and very nice people helping us with the abbreviated paperwork. We had all pre-boarding passes etc. taken care of. The ship is in very nice condition. We traveled on her a few years ago shortly after she was refurbished and the upgrades have been mostly maintained. The only things I could comment on were the stain on the sofa in our room (not a problem for us) and the fact that we had a regular blanket as opposed to a feather comforter between the sheets (no duvet) on our bed. Our cabin stewards were fantastic and our waiter (late set seating) was wonderful! We had ice in our room when we needed it and our food came quickly as our waiter took note of the 3 teens who would rather not spend much time eating! Very thoughtful! The shows were quite good. We only went to 3 but enjoyed them! We played a lot of Bingo. The girls love this so we went every day. One daughter won a little once which kept us coming back. I do have to say my praises for DJ Matt! He is always cheerful and entertaining. I did several of the Dam bucks events and had a blast! I have 2 coffee mugs to show for my (non)golfing/hockey/tennis etc. lack of talent. Lizbeth was sweet and a good hostess as well as a good sport as she got in the pool and played volleyball! I would not have put myself in that pool for money as it was a little chilly! We had a lot of fun in the casino. It wasn't a winning trip (understatement) but the people were absolutely wonderful - a big and welcome difference from our last trip! Our ports were Hilo - we rented a car and went to VNP - beautiful and fun, Honolulu - again rented a car and did some sightseeing, Maui - we did the river kayak trip which was great fun and the waterfalls were lovely, kauai we did the whale watch tour and a luau and we just vegged in sunshine on Kona at a lovely beach bar and tiny beach. The food on the ship was good! We had no complaints about dinner in the dining room and the food in the Lido was mostly good. You can't expect good crispy bacon when cooked in in bulk and eggs are something best ordered at the window so they are cooked to your preference! I do love the pizza and sandwich station! REALLY GREAT! This was a really special trip as it was or longest cruise yet and our first trip to Hawaii! Thank you Holland for another special experience!!! Read Less
Sail Date December 2008
Background We are a married couple, 30 years old. My mother also cruised with us and she is 67. We have cruised on Holland America, Princess, Carnival, Celebrity, Royal Caribbean and Norwegian. This cruise was the 15 day Circle Hawaii ... Read More
Background We are a married couple, 30 years old. My mother also cruised with us and she is 67. We have cruised on Holland America, Princess, Carnival, Celebrity, Royal Caribbean and Norwegian. This cruise was the 15 day Circle Hawaii cruise that sailed roundtrip to the islands from San Diego, CA. We visited Hilo, Lahaina, 2 days in Honolulu and Kona. Embarkation We arrived at the pier around noon. There were lots of people there already but check in was easy and we only had to wait in line a few minutes. When we boarded the ship the staterooms were not ready so we headed to Lido for a bite to eat. Our Stateroom Our Stateroom was an outside cabin on Deck 1 - Dolphin Deck, Midship Category E. The cabin was very nice with plenty of storage for all three of us. The third bed is a sofa which makes into a bed. My mother said it was not very comfortable. Our bed was two twins pushed together and was comfortable. The bathroom had a tub/shower combo. The service form the cabin stewards were excellent. Sea Days and Things to do on the Ship There were 10 sea days on this 15 day cruise. Most of the passengers on this cruise were 65 years or older. We only saw a few young people and 2 small children. The ship was very peaceful and quiet. No drunk people and no kids running around. We like cruising with the older people so we fit in great. However, due to the average age of the passengers there were not many activities geared toward the younger crowd. Every day there would be cooking demonstrations, trivia, live music, bingo and sports events. We took place in the sports events to collect the Dam Dollars to redeem at the end of the cruise for souvenirs. There were also dance lessons, coffee chats, travel talks, and various other events during the sea days. The library had many books, magazines, games and puzzles for people to use. Most sea days the library was packed with people reading or playing games. DVDs were also available to check out for $3 each. Every cabin has a TV and DVD player. Big screen movies would play in the culinary theatre at night. The selection of movies was very good. But the theatre is not set up very well with the position of the chairs and the screen. It helped very much that there were 2 large screen TVs on each side of the big screen to see the movie as well. These were much clearer and provided for an unobstructed view of the movie. They also provided popcorn and sold drinks. I wish they would have played the movies during the sea days as well. But usually that lounge was used for cooking demonstrations during the sea days. They also played these movies on the cabin TVs the next day. There was also a travel guide aboard the ship to tell us all about Hawaii. He was very knowledgeable and fun to listen to. He would give talks during the day and they would be shown on the cabin TVs as well. The Casino is very small but all of the staff was very friendly. They had the usual table games and the limit was low at $5. Every sea day they would hold 2 sessions of Texas Hold'em Poker. The slots machines were very tight and did not pay anything. The shops were your average souvenir and jewelry stores you find on cruise ships. Entertainment The cruise director on the ship was Lizabeth and she was a very nice lady. She fit the older crowd but was not very entertaining. The production shows with the singers and dancers were great shows. However, the singing was awful and the shows were missing the live music that Carnival always has. The other entertainers included singers, comedians, ventriloquists, and jugglers. All of these shows were fantastic. The live music around the ship was very nice as well. There were also 2 crew shows - one Indonesian and one Filipino. Both were excellent shows! Food The food on the ship was very good. I would not say it was outstanding but it was very good. Every night in the dining room there would be one dish of either chicken, beef, fish, pasta and vegetable. These were accompanied by appetizers, soup, salad and of course dessert. The service in the dining room was excellent. The lido buffet was good as well serving almost the same thing for dinner each night as was served in the dining room. Lunch offered a variety of items as well as a deli, salad bar, Mexican bar and hamburger/hot dog/pizza station by the pool. Dessert and ice cream was offered as well. Late night snacks were also provided on lido deck starting around 11pm. Drinks On this cruise you could purchase a drink card for soda, wine or cocktails. Each card has its own price and offers a certain amount of drinks. Your card is punched every time you have a drink. The price you pay initially includes the tips and taxes. My husband purchased the wine card for $67 + tax and tip. This provided 20 glasses of house wines which he could use anywhere on the ship. The best deal was the happy hours in the Ocean Bar. Almost every day from 4pm-5pm they would offer half price drinks in the Ocean Bar. This was a great deal and better than purchasing any of the drink cards. Gym/Spa We did not purchase any spa services but took a tour of the area. It was very nice and the gym was quite busy on sea days. They offered specials throughout the cruise. Photographs The photographs were very expensive. We only purchased our embarkation photo along with a photo of the ship in a Folio album. This cost $53. There were only a few photographers on the ship and they did not hound you to take photos like on other cruise lines. They didn't follow you around or make you take photos. They would usually ask first if you wanted a photo. This was a great feature. Hawaiian Ports We did not take any of the HAL shore excursions as they were very expensive. With 3 people we found it cheaper and better to rent a car in each port. We explored the islands and saw the sights we chose and did it all on our own time schedule. I think this is a great way to see the islands. We calculated that the cost of the car plus gas averaged $24 per person per day. This is a great way to see many places at your own pace and for a low cost. We were supposed to sail past the Volcano on the big island once we departed Hawaii on the last port day. The captain switched the schedule so that we would sail past the Volcano after the first port day in Hilo. He did this because we would be sailing past at an earlier time so more people would be awake to view this. Unfortunately, it was raining and we could not see the volcano very well. We did see the glowing red lava but it was very far away and hard to see through the fog/rain. I believe each person can make the best or worst of their port days so I won't go into detail about each stop. I will say that we really enjoyed Hawaii and there is a lot to see and do. Make the best of your time there! ? Debarkation Originally we were going to have a silent debarkation. This means you are given your designated time to leave the ship and you go at this time. However, it was changed and they did make announcements for when we could leave the ship. We got off the ship early and with no problems. However, there were a lot of people trying to get of the ship and it seems like they needed more time between each color being called. The elevators were slow as were they people walking off the ship with their luggage. More time for each group of people to leave the ship would have been better. Conclusion This was a wonderful cruise with excellent service. The food was very good and the entertainment was great. We really enjoyed the long cruise experience. It provided for relaxing sea days and plenty of time to enjoy all areas of the ship. Expect an older crowd with the average age of the guest being 65 years and older. Most of the passengers have been to Hawaii before and cruise mainly for the experience. We did not encounter any long lines, party atmospheres or kids running loose. It was a very quiet and peaceful cruise. We had a great time and would take this cruise again! Read Less
Sail Date November 2008
Zaandam Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.8
Entertainment 3.5 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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