29 Holland America Zaandam Family Cruise Reviews

This is my first cruise on Holland American.  Most of my cruises have been on Disney and I must say I am rather spoiled by Disney's service and ships and was a bit Leery that any ship could live up to my expectations.  That being ... Read More
This is my first cruise on Holland American.  Most of my cruises have been on Disney and I must say I am rather spoiled by Disney's service and ships and was a bit Leery that any ship could live up to my expectations.  That being said, HAL was right up there with DCL!  Embarking-Getting to the pier is a tad bit confusing, I do think that they need more signs to get to the drop off area!  Beyond that small hump embarkation was a breeze.  The porter was very helpful and got us moving right along.  From listening to other cc members we got there at about 1030am, perfect timing!   We were handed a letter informing us that swine flu had been confirmed onboard and that we had the option of walking away with a full refund.  We glanced at it and thought for about 2 seconds before filing it away and deciding not to worry about it.  We were on board by about 1115am.  Made our way to the Lido deck, had lunch, only confusion was seeing people with food we couldn't find!  LOL  We then discovered the Lido buffet and loaded up.  I was happy to find my favorite cheese, which is hard to find, that was a nice touch.Room, 2678 cat E-We loved our room, it was small but the storage!  WOW  Having all beds on the ready meant some bumped heads:)   The couch bed made my mom's high standards, it was comfortable(thank goodness).  The pull down was fun for the 9 yr old.  Only complaint here is that the ladder was not really attached and when you did get it to attach it was really loose, it could be a problem if you aren't ready for that.  The main bed was really super comfy!  Our view was always nice to have.  Location of the room was great, pretty easy to find.  Steward was really great, always available for us if we needed anything.  Laundry Service: We purchased the 45 dollar unlimited laundry package on our first day.  This was the best 45 dollars I have ever spent!  Not only was getting four peoples laundry done well it was done fast.  Typically within the same day.  Only once was it ever a bit later and that was the last night of the cruise.  My guess is that more people send out the "by the bag" towards the end?  Nothing to complain about, everything came to us folded in a neat basket or on hangers, pressed and super clean.  If you are even thinking about it DO IT!  If we had known how wonderful this service was we would have not packed about half of what we took!  Kids Club:  Traveling with a rather shy 9 yr old I was concerned about her participating in kids club.  Wow was I ever wrong!  She loved it...so much so that we had to plan events around kids club activities!  The tween program was run by Fifi(nickname), and she was really great.  She always greeted us by name!  They had everything you can imagine to do up there.  Some of what I remember were, tag, board games, arcade, scavenger hunts, dress up contests, coloring contests, bingo, survivor game, camp out(not really), superstar, made t-shirts, chef cooking experience, and probably a bunch of other things!  Well run and enjoyed by all the kids that were in there.  I was worried over nothing!  Spa-I did the thermal suite for 2 for 149 dollars, I was surprised because I had been told it would be 175:)  Well worth it for the thermal suite.  The chairs were just perfect for me, and as an avid reader I could sit and read in comfort and also could really relax completely!   The hot tub was awesome, only the last night the tub was not hot:(  The views were great.  I didn't do any treatments but wish I had, I kept thinking that I would be spending money I needed for other things.  Turns out I would have been fine on money...oh well.  Highly enjoyed the thermal suite!Dining-As  you Wish was perfect for us!  Loved the Lido as I am not a big fan of the 2 hour meals:)   Did eat in the dinning room once with my mom and it was just fine.  All the food was good.  Only small thing was that I wished the hamburger, pizza, hot dog thing was open more.  The hamburger was one of the best I have had!  Alvin in the Lido was so friendly and kind, he is a great guy!  Ship-I was impressed, it was really nice.  I didn't care for the Atrium area but again I am comparing it to Disney.  I also for some odd reason got more turned around on this ship than any I have been on, but that is not HAL's fault, I think I was just relaxed and not thinking fully.  The elevators were fast!  Only small issue that I wish they would have fixed was cleaning the outside of the windows on the Lido deck, I saw them washing them from the inside but this was from the outside and it really needed some work.  It was impossible to take pictures from there and I had a kiddo in the pool so it was where I needed to be.  Techspert sessions!  One word GREAT!   If you are thinking about it go!  I learned a TON and I thought I knew a lot to begin with.  He did go slow to make sure everyone got what they needed but I just worked ahead and listened so it was not a problem, he wants everyone to enjoy it.  Only wish I could have gone to more!  One important note about this cruise....movement!  I have cruised a bunch but this ship had the weirdest motion to it!  Even in calm waters it just seemed off.  Now it could have been just our group but it just felt ... hum... listy?  A lot of vibration as well on each and every deck I was on.  We had rough seas the first day at sea and that night was even worse, I woke up and checked at one point and water was splashing up to our second floor window.  Looked at the tv and it said that there were force 9 winds and 25-30 foot seas.  Woah it was rocky!  In looking at cruises to Alaska again I will highly consider the route and even maybe not do a roundtrip from Seattle.  I think I would want to stick to the inside where we can see land:)  Like I said above, it just felt funny, I read somewhere that maybe a stabilizer was broken and maybe that was it?  Overall it was close to a perfect trip!  And weather!!!  WOW it was like hitting the lottery, amazing weather! 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Sail Date June 2009
We are a family of 3. Myself and DH (in our 40's) and our 16year old DS.Thanks to folks here on HAL board we planned our arrival to pier 91with Already There Town Cars for $60 (1 way) from seatac, same as cab(425-445-9101)Easy ... Read More
We are a family of 3. Myself and DH (in our 40's) and our 16year old DS.Thanks to folks here on HAL board we planned our arrival to pier 91with Already There Town Cars for $60 (1 way) from seatac, same as cab(425-445-9101)Easy EmbarkWe loved the Neptune Lounge! Great iced tea & snacks!Nette was so friendly and helpful! Loved our room stewards! Ullysys in the Rotterdam was perfect, always offering extra appetizersand deserts (we were late fixed seating) No exageration on the need for dramamine on first sea day!!I am a light sleeper and the rough open seas kept me awake..my DH and DS slept like babies through it all Also, the first night the Captain announced the clocks would be set an hour backwards that night. At 2:00 AM..an annoying SQUEAK-SQUEAK sound (for at least 2 minutes)of our suite's clock being turned backwards. Again...I'm wide awake...the men just snoozed on..Our favorite part of the cruise was sitting in the hot-tub while cruising through the glacier!I had the in port special (included time in thermal suite) at the greenhouse spa.My DH tried the accupuncture.....perhaps he'll try it on land.Magician -comedian was wonderful..and his little dog, too!The only negative of the whole trip was the other pax smoking on balconies.We invested in a deluxe verandah suite so our son could really seethe glacier (he loved all the seals!!)but my DH is so sensitive to smoke he couldn't stay out there for very long. So we ended up going to the hot-tubs!In the survey at the end of cruise, a section on smoking policy was included. The only way we'll sail HAL again w/verandah is if they adoptno smoking policy...Disembark was easy...We asked for, and were able to borrow a scale to weigh our luggage (keep it under 50 lbs) night before8:00am walked off ship...our towncar was there waiting Read Less
Sail Date June 2009
We spent a couple days in San Diego exploring and recovering from the long flight from Alabama! My daughter's brand new in box watch listed at $900, my husbands cuff links, new in box cumberbun and bow tie and out new binoculars were ... Read More
We spent a couple days in San Diego exploring and recovering from the long flight from Alabama! My daughter's brand new in box watch listed at $900, my husbands cuff links, new in box cumberbun and bow tie and out new binoculars were all stolen out of luggage on AA. The watch I didn't realize was put in there so that should have been expected, but the rest?... Anyway, we had a restful time at a nice hotel in the gaslamp district. We boarded the ship on a rainy day, but had short lines and very nice people helping us with the abbreviated paperwork. We had all pre-boarding passes etc. taken care of. The ship is in very nice condition. We traveled on her a few years ago shortly after she was refurbished and the upgrades have been mostly maintained. The only things I could comment on were the stain on the sofa in our room (not a problem for us) and the fact that we had a regular blanket as opposed to a feather comforter between the sheets (no duvet) on our bed. Our cabin stewards were fantastic and our waiter (late set seating) was wonderful! We had ice in our room when we needed it and our food came quickly as our waiter took note of the 3 teens who would rather not spend much time eating! Very thoughtful! The shows were quite good. We only went to 3 but enjoyed them! We played a lot of Bingo. The girls love this so we went every day. One daughter won a little once which kept us coming back. I do have to say my praises for DJ Matt! He is always cheerful and entertaining. I did several of the Dam bucks events and had a blast! I have 2 coffee mugs to show for my (non)golfing/hockey/tennis etc. lack of talent. Lizbeth was sweet and a good hostess as well as a good sport as she got in the pool and played volleyball! I would not have put myself in that pool for money as it was a little chilly! We had a lot of fun in the casino. It wasn't a winning trip (understatement) but the people were absolutely wonderful - a big and welcome difference from our last trip! Our ports were Hilo - we rented a car and went to VNP - beautiful and fun, Honolulu - again rented a car and did some sightseeing, Maui - we did the river kayak trip which was great fun and the waterfalls were lovely, kauai we did the whale watch tour and a luau and we just vegged in sunshine on Kona at a lovely beach bar and tiny beach. The food on the ship was good! We had no complaints about dinner in the dining room and the food in the Lido was mostly good. You can't expect good crispy bacon when cooked in in bulk and eggs are something best ordered at the window so they are cooked to your preference! I do love the pizza and sandwich station! REALLY GREAT! This was a really special trip as it was or longest cruise yet and our first trip to Hawaii! Thank you Holland for another special experience!!! Read Less
Sail Date December 2008
Background We are a married couple, 30 years old. My mother also cruised with us and she is 67. We have cruised on Holland America, Princess, Carnival, Celebrity, Royal Caribbean and Norwegian. This cruise was the 15 day Circle Hawaii ... Read More
Background We are a married couple, 30 years old. My mother also cruised with us and she is 67. We have cruised on Holland America, Princess, Carnival, Celebrity, Royal Caribbean and Norwegian. This cruise was the 15 day Circle Hawaii cruise that sailed roundtrip to the islands from San Diego, CA. We visited Hilo, Lahaina, 2 days in Honolulu and Kona. Embarkation We arrived at the pier around noon. There were lots of people there already but check in was easy and we only had to wait in line a few minutes. When we boarded the ship the staterooms were not ready so we headed to Lido for a bite to eat. Our Stateroom Our Stateroom was an outside cabin on Deck 1 - Dolphin Deck, Midship Category E. The cabin was very nice with plenty of storage for all three of us. The third bed is a sofa which makes into a bed. My mother said it was not very comfortable. Our bed was two twins pushed together and was comfortable. The bathroom had a tub/shower combo. The service form the cabin stewards were excellent. Sea Days and Things to do on the Ship There were 10 sea days on this 15 day cruise. Most of the passengers on this cruise were 65 years or older. We only saw a few young people and 2 small children. The ship was very peaceful and quiet. No drunk people and no kids running around. We like cruising with the older people so we fit in great. However, due to the average age of the passengers there were not many activities geared toward the younger crowd. Every day there would be cooking demonstrations, trivia, live music, bingo and sports events. We took place in the sports events to collect the Dam Dollars to redeem at the end of the cruise for souvenirs. There were also dance lessons, coffee chats, travel talks, and various other events during the sea days. The library had many books, magazines, games and puzzles for people to use. Most sea days the library was packed with people reading or playing games. DVDs were also available to check out for $3 each. Every cabin has a TV and DVD player. Big screen movies would play in the culinary theatre at night. The selection of movies was very good. But the theatre is not set up very well with the position of the chairs and the screen. It helped very much that there were 2 large screen TVs on each side of the big screen to see the movie as well. These were much clearer and provided for an unobstructed view of the movie. They also provided popcorn and sold drinks. I wish they would have played the movies during the sea days as well. But usually that lounge was used for cooking demonstrations during the sea days. They also played these movies on the cabin TVs the next day. There was also a travel guide aboard the ship to tell us all about Hawaii. He was very knowledgeable and fun to listen to. He would give talks during the day and they would be shown on the cabin TVs as well. The Casino is very small but all of the staff was very friendly. They had the usual table games and the limit was low at $5. Every sea day they would hold 2 sessions of Texas Hold'em Poker. The slots machines were very tight and did not pay anything. The shops were your average souvenir and jewelry stores you find on cruise ships. Entertainment The cruise director on the ship was Lizabeth and she was a very nice lady. She fit the older crowd but was not very entertaining. The production shows with the singers and dancers were great shows. However, the singing was awful and the shows were missing the live music that Carnival always has. The other entertainers included singers, comedians, ventriloquists, and jugglers. All of these shows were fantastic. The live music around the ship was very nice as well. There were also 2 crew shows - one Indonesian and one Filipino. Both were excellent shows! Food The food on the ship was very good. I would not say it was outstanding but it was very good. Every night in the dining room there would be one dish of either chicken, beef, fish, pasta and vegetable. These were accompanied by appetizers, soup, salad and of course dessert. The service in the dining room was excellent. The lido buffet was good as well serving almost the same thing for dinner each night as was served in the dining room. Lunch offered a variety of items as well as a deli, salad bar, Mexican bar and hamburger/hot dog/pizza station by the pool. Dessert and ice cream was offered as well. Late night snacks were also provided on lido deck starting around 11pm. Drinks On this cruise you could purchase a drink card for soda, wine or cocktails. Each card has its own price and offers a certain amount of drinks. Your card is punched every time you have a drink. The price you pay initially includes the tips and taxes. My husband purchased the wine card for $67 + tax and tip. This provided 20 glasses of house wines which he could use anywhere on the ship. The best deal was the happy hours in the Ocean Bar. Almost every day from 4pm-5pm they would offer half price drinks in the Ocean Bar. This was a great deal and better than purchasing any of the drink cards. Gym/Spa We did not purchase any spa services but took a tour of the area. It was very nice and the gym was quite busy on sea days. They offered specials throughout the cruise. Photographs The photographs were very expensive. We only purchased our embarkation photo along with a photo of the ship in a Folio album. This cost $53. There were only a few photographers on the ship and they did not hound you to take photos like on other cruise lines. They didn't follow you around or make you take photos. They would usually ask first if you wanted a photo. This was a great feature. Hawaiian Ports We did not take any of the HAL shore excursions as they were very expensive. With 3 people we found it cheaper and better to rent a car in each port. We explored the islands and saw the sights we chose and did it all on our own time schedule. I think this is a great way to see the islands. We calculated that the cost of the car plus gas averaged $24 per person per day. This is a great way to see many places at your own pace and for a low cost. We were supposed to sail past the Volcano on the big island once we departed Hawaii on the last port day. The captain switched the schedule so that we would sail past the Volcano after the first port day in Hilo. He did this because we would be sailing past at an earlier time so more people would be awake to view this. Unfortunately, it was raining and we could not see the volcano very well. We did see the glowing red lava but it was very far away and hard to see through the fog/rain. I believe each person can make the best or worst of their port days so I won't go into detail about each stop. I will say that we really enjoyed Hawaii and there is a lot to see and do. Make the best of your time there! ? Debarkation Originally we were going to have a silent debarkation. This means you are given your designated time to leave the ship and you go at this time. However, it was changed and they did make announcements for when we could leave the ship. We got off the ship early and with no problems. However, there were a lot of people trying to get of the ship and it seems like they needed more time between each color being called. The elevators were slow as were they people walking off the ship with their luggage. More time for each group of people to leave the ship would have been better. Conclusion This was a wonderful cruise with excellent service. The food was very good and the entertainment was great. We really enjoyed the long cruise experience. It provided for relaxing sea days and plenty of time to enjoy all areas of the ship. Expect an older crowd with the average age of the guest being 65 years and older. Most of the passengers have been to Hawaii before and cruise mainly for the experience. We did not encounter any long lines, party atmospheres or kids running loose. It was a very quiet and peaceful cruise. We had a great time and would take this cruise again! Read Less
Sail Date November 2008
Zaandam Ratings
Category Editor Member
Cabins 4.5 4.0
Dining 4.0 3.8
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.7
Family 3.5 3.7
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 4.0 4.3
Value For Money 4.0 3.7
Rates 4.0 4.0

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