1 Helpful Vote
Sail Date: September 2013
Zaandam's 7 Day Glacier Discovery out of Vancouver made for a great introduction to Alaska. We took advantage of both the Misty Fjords float plane and Mead Glacier helicopter excursions. They exceeded our expectations...worth every ... Read More
Zaandam's 7 Day Glacier Discovery out of Vancouver made for a great introduction to Alaska. We took advantage of both the Misty Fjords float plane and Mead Glacier helicopter excursions. They exceeded our expectations...worth every penny! Glacier Bay, specifically the John Hopkins Glacier, was a fantastic site to see. The early September sailing date allowed the captain to sail very close to the glacier since the harbor seal cub rearing season had expired. The pea soup was excellent followed by al-fresco dinning on the rear-Lido deck with food from the salmon bake. Great food and beautiful scenery...we were spoiled. Having sailed Holland America before, we found food quality up a bit from the generally very good offerings. On the first night we ate at the Pinnacle. I had a tender porterhouse so big it barely fit on the large oversized plate they served it on. Being one of only 3 or 4 couples in on this first night at the Pinnacle, service was outstanding and we were sent-off with a small ad hoc aluminum foil basket of assorted chocolates to finish in our cabin. We've done both Pinnacle and Le Cirque and these specialty dining experiences always leave me feeling like I get more than my money's worth for the upgraded dining experience. We like to relax and enjoy the sit-down breakfasts, lunches and dinners and generally skip Lido buffet dinning. Here again, service was generally excellent with one minor lapse on a breakfast that forgot to include the "whipped butter" with the pancakes. That was quickly corrected by the next day's breakfast. Cappuccino is now charged for, but I found the coffee flavor much improved over past offerings when it was included in the price. For me, it was worth it at less than $2 per cup. Room service was used for appetizers before dinner and afternoon snacks. The grilled chicken sandwich was really good with juicy slices of avocado. The assorted cheeses had nice variety, but they could include a slightly higher quality cracker in place of the saltines...minor point. The smoked salmon appertizer was just right with generous amounts of capers. The shipped never felt crowded, and the Adagio (classical) and Neptunes (jazz) musicians were top notch...made for very enjoyable, relaxing after dinner entertainment. These venues were never crowded. We took the train up to Anchorage which offered great scenery. HAL definetely knows how to do Alaska. Next time, we'll add the excursions up to Denali and will probably cruise south-bound enjoying the great food and service. If sailing out of Vancouver, I would recommend coming in a few days early. Vancouver is one of North America's most beautiful cities. Take a day trip to Vancouver Island and visit Victoria and Butchart Gardens. Read Less
Sail Date: February 2012
We were on the 28 day cruise - Singapore - Hong Kong via Cambodia, Thailand, Vietnam, China and Korea. This cruise was advertised as a Collectors cruise. To our disappointment this was a back - back cruise. With that concept we were ... Read More
We were on the 28 day cruise - Singapore - Hong Kong via Cambodia, Thailand, Vietnam, China and Korea. This cruise was advertised as a Collectors cruise. To our disappointment this was a back - back cruise. With that concept we were subjected to the same food selections in the dinning room, and repeat entertainment (the ships singers & dancers) on the second segment of the cruise. Having experienced this syndrome before we would not have picked this cruise. We were duped by the phrase "Collectors" a grand substitute for back to back. Embarkation and immigration Not good, in fact down right bad in Singapore. Total chaos, took us almost 2 hours to embark. China ( Beijing) was a disaster. Took us 3 hours to be cleared and a delay of 5 and a half hours to leave. No explanation was ever offered. Had us concerned. HAL appears to be struggling to get ASIA right. The ship and cabin The ship and the cabin was extremely cold. We literally froze for the 3 days in Beijing, extra blankets, placing towels against the door, socks to bed etc, made little difference. The cabin was clean but dated. The fabrics faded and the toilet was smelling (In spite of the cabin steward's efforts). This ship is well past its prime according to other Holland America cruisers. The lighting was poor, a hardship as we were constantly filling immigration related forms. Service Superb. Many staff we encountered only briefly, addressed us by name and were always ready to go the extra mile to help. In fact they made up for the many inconsistencies and irritants on this cruise. We must note HAL have cut back on numbers which means their willing staff have more to do with less, explains the delays in the dinning room and the room stewards, rushing like crazy. The entertainment Mediocre, sufficient maybe for this port intensive cruise. Some of the headliners were pathetic, basing their acts more on action and antics as opposed to content and quality. Annie Francis and Vincenzo Gentiles were outstanding. The Adagio strings were exceptional, the piano bar entertainment was very good. Our pet peeve and disappointment was the music in the Ocean Bar. This is the one place dedicated to and advertised as the place for 'Ballroom Dancing'. The floor was good, the music was beyond bad. It was a jazz club (not a good one either), with a rude and sometimes down right snaky leader ( Mark Dunn). He would not play music you could dance to. When requested he invited the requesting guests to take themselves to the rock band (was referring to the HAL cats in the Crows Nest?). We brought this music fiasco to the attention of management days into the cruise, no improvement. We stopped patronizing the Ocean bar. The various workshops were well presented. The Digital Photography workshops very good. Kristen was remarkable in her knowledge and presentation skills. The Library dated. We missed the guest speakers to talk about the history of the places we visited. Travel Guide, Spencer Brown was excellent and unbiased and dealt mostly with what to see, do, avoid and how to get about. Mariners recognition - a PR disaster. What was HAL thinking when they selected a few and ignored the rest to invite for the captain's reception, some were awarded medals for 100 days, others ignored, some had over 200 Days. There are lots of things that must be improved if HAL expects to stay competitive and to keep its loyal customers. We were disappointed, tried hard not to let them spoil our trip to an unforgettable part of the world. Read Less
4 Helpful Votes
Sail Date: February 2012
Have never before complained about a cruise, but our experience, coupled with comments by veteran HAL cruisers on this same cruise, convinced us this was a disaster experience. GENERAL APPEARANCE of Zaandam: Others commented on worn ... Read More
Have never before complained about a cruise, but our experience, coupled with comments by veteran HAL cruisers on this same cruise, convinced us this was a disaster experience. GENERAL APPEARANCE of Zaandam: Others commented on worn interiors (and even ship's exterior) so I won't repeat those criticisms. CUISINE: Expected excellent cuisine but this was not the case. Menus repeated in second 14 day segment which was was not consistent with the way the "Explorer" format was explained. Very good food and wait staff in the 2 specialty restaurants but at these prices, meals should be of higher culinary and creative quality throughout ship. Desserts in MDR and Lido looked good, hyper infused with sugar, and unexciting in taste. The six people at our table often omitted desserts or took only a few bites. COST CUTTING MEASURES: *Wait staff were so downsized, meals were sometimes served very slowly. At one to point we were rushed along to finish and leave so the next dinner seating could occur. The problem was not that we were slow eaters, but the food service was extremely slow. *Adequate planning did not occur to enable smooth customs clearances at several ports. We were held aboard while procedures were worked out. Having traveled to many of these same countries before, I don't understand the reason for such delays. *Someone made a decision to turn down the heat in dining rooms, spa, and staterooms. This cost saving strategy was reversed only when the front desk was stormed by angry, freezing passengers. A trip to the medical clinic proved interesting. Many passengers AND crew were being treated for colds and respiratory symptoms and no wonder! * Educational lectures on history, culture, politics did not occur. For us, learning new things about countries we visit is part of the cruise experience we have enjoyed most but such learning opportunities did not exist INACCESSIBILITY OF EXECUTIVE PERSONNEL: We asked to meet with the Hotel Manager at one point, and we made our request quietly and tactfully. Our request was deflected by other front office staff and ultimately we were refused. What kind of an organization is this? HAL if you think you are above meeting such requests, your business and PR will suffer greatly. On other cruises the Captain was highly visible. Such was not the case on either segment of this 28 day cruiseSHORE EXCURSIONS: Very worthwhile in every port although the majority of passengers we met arranged independent tours because, as they explained, the costs were "too dear". CABIN ATTENDANTS: Were fabulous, attentive, eager to please, and over-worked although they would never have admitted this. Our pair of attendants were assigned 29 rooms to clean daily! WILL WE GIVE HAL ANOTHER TRY? Think once was enough, too bad! Read Less
Zaandam Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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