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5 Helpful Votes
Sail Date: May 2015
We were sold the cruise on the understanding that Windstar had set aside a considerable amount of $ to refurbish the recently purchased Seabourn Ship and that the destinations were amongst the more elite, small ports where larger liners ... Read More
We were sold the cruise on the understanding that Windstar had set aside a considerable amount of $ to refurbish the recently purchased Seabourn Ship and that the destinations were amongst the more elite, small ports where larger liners were unable to dock. The boarding process seemed straightforward, we were very soon in our stateroom, which, to our pleasure seemed, large, well decorated, nice fabrics and a great bed. All seemed very positive, on closer inspection, there were some noticeable shoddy edges, the silicone surrounding the window was badly damaged and we had several "flappy bits" distracting from the view, the bathroom whilst large, was a little dated and may have benefitted from some of the $ set aside for refurbishment. The reception desk, is literally a hole in the wall, whilst the reception staff were absolutely lovely, professional, positive, helpful and strong advocates for customer service, they sadly have to work in a small hole with a very basic table and no filing systems or furniture. not a great impression of a luxury ship. The Food is another highlight, the Restaurant is excellent, very high class, not cramped, table for two no problem, great wine list, well paced service. the new decor is gorgeous and gives the illusion of a top restaurant. We were very impressed every time we ate in there. I wouldn't bother with the Candles restaurant option, too cramped and not particularly romantic.. Oh and the BBQ evening was a bit of a mess too, sadly it was a cold, windy evening, so we didn't bother hanging around too long. We queued patiently with everyone else ate our food which was adequate then went back to our cabin.. The timings of the bars, yacht club and Compass Rose restaurant were all out of sinc, you had to have a pre dinner cocktail on deck, outside, compass Rose didn't open till 9pm, it's a beautifully decorated bar, including a small casino area but was very under used, such a shame that such a focus has been the refurbishment of this part of the ship and its not open till 9pm... The yacht club was also lovely, very quiet, great attentive service and the best coffee on the ship. but closes at 5pm.....I suppose I'll have to go and sit outside in the wind again.... The itinerary was great, Portofino,and St Tropez were favourites, but, the most disappointing part of our week was that every port except Monoco were tendered. We could have forgiven that had the tenders been of a satisfactory standard, however they were both (when they used 2) very old, unsafe and frankly horrible, the experience prevented us from leaving the ship in the evening to explore our ports at night, never mind back to the ship, perhaps we'll go to the bar for a drink.... Oh no hang on it doesn't open till 9pm....aaaaaah. All in all our cruise was relaxing, we enjoyed the ports, we didn't do any excursions as they were all very very expensive but we found our way around very well. Fellow passengers were pleasant, friendly, sociable, sadly we witnessed some arrogance towards the crew who were without exception all amazing, on a smaller ship you do see the same people all the time one or two of them could have done with some manners and a volume control button or even an off switch but sadly you can't chose your fellow passengers, but on the whole everyone seemed to enjoy their trip, even the couple who didn't mind expressing their strong admiration towards each other each morning at breakfast...... Enough to put you off your waffles...... Will being trying celebrity next time... Read Less
Sail Date: June 2011
This was our first Windstar Cruise. I must say that I have talked to several folks that have sailed with Windstar multiple times and love it. I can't say I'd been in that category. Would I sail with Windstar again, maybe, based ... Read More
This was our first Windstar Cruise. I must say that I have talked to several folks that have sailed with Windstar multiple times and love it. I can't say I'd been in that category. Would I sail with Windstar again, maybe, based on the route and ports of all.What we liked. The room was very comfortable and there was more than enough room for clothes and toilietries. Our room steward was very polite and took wonderful care of your room and laundry. We got the $99 laundry package for unlimited service. The food was plentiful at breakfast and lunch buffets and the waitstaff was for the most part friendly and most of the time were there to get you whatever you wanted. Diner in the main dining room and Degrees was very nice, but I would have preferred to be seated with some couples rather than the 2 of us by ourselves. That wasn't an option that was presented to us, but on the last night we were asked if we would like to be seated with a gentleman and his daughter and I really enjoyed that. Guess that we could have asked. The food was very good. One dish I had was so over powered with Thyme that I sent it back. The young couple that sang and played guitar were wonderful very talented and knowledgeable...he is just an encyclopedia of modern music. In general the common areas are kept clean and are well appointed.What we didn't like. First impression of the hallways was old needing to be updated. The Veranda, restaurant for breakfast and lunch, old needing to be updated. The dinning rooms indoors could stand a bit of updating as well. Ask to be seated away from the kitchen as the noise can be pretty loud. The big lounge entertainment was too loud and imposing. If you want visit with new friends, this is not the place. The main lounge was usually about the temp. of a meat locker!Don't order lemonade! it is $6.00! and its a lemon juice in sprite. Ask if there is a charge first.Internet service! OMG can you believe $29.50 for 30 minutes! Your computer or theirs! and it is terribly slow. I little disappointing when it is in the Windstar literature that Wifi is available in your cabin and in the common areas...the missing piece is that you l have to pay dearly.OUr next door neighbors had cash taken from their cabin on the first day. A safe is provided for valuables. The other unfortunate experience was to watch someones luggage get put on the conveyor but not all the way and plush, it was in the water. No equipment to retrieve it either. One of the dockworkers fished it out. That was one very unhappy passenger.First day the reception desk personnel was rather curt. It got better. The hotel manager is a Frenchman, so I was expecting wonderful croissants when I saw them on the breakfast buffet. They are dry and tasteless. I called this to his attention and he replied that he doesn't eat breakfast, but thanks for letting me know. Wonder if he will make any improvements? I'm not filled with confidence! So in summary most of the cruise was enjoyable but compared to a recent river cruise we took, I'm underwhelmed. Read Less
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