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18 Helpful Votes
Sail Date: January 2016
I am not one to write anything negative, but this really was a disappointment. Stateroom phenomenal, food good but not phenomenal. Service good but not like in the past. Exercise room fair -- no elypical was a complaint of many of us. ... Read More
I am not one to write anything negative, but this really was a disappointment. Stateroom phenomenal, food good but not phenomenal. Service good but not like in the past. Exercise room fair -- no elypical was a complaint of many of us. We have sailed Windstar before, my 4th sailing, and we were looking forward to the wonderful small yacht experience with no waiting lines and quiet ports -- using the sports platform and enjoying the true island experiences as we had in the past. But this ship is not like the sailing ships. We docked in the open ocean where swells precluded the use of the sport platform despite good weather and it never opened the whole week. We are told that it is designed differently than the sailing ships and does not work well unless in a flat water bay. So why didn't we dock where it would be usable? And the choice of docking WAY out meant that the zodiacs were tendering amidst typical ocean swells (again, not bad weather, just that in the middle of the ocean you have swells to contend with and the captain opted to dock WAY out). The zodiac rides were at times unsafe - we had one load of older folks knocked to the floor as ours went on its side once (really due to error on the part of the driver, not swell) and others were left bobbing for 90 minutes one day awaiting swells appropriate for reboarding, again, not with a bad weather day. The biggest issue we had other than the nonfunctional sports platform though was the waiting. On Windstar, you do not expect to wait in line. On this ship, you wait, and wait, and wait to board the zodiacs to the shore. Not what one expects when you board this cruise line. The ship itself is renovated on the inside with very nice cabins, but the outdoor areas are very run down, and just feel kind of sad. While we enjoyed our precious week away and appreciate our vacation experience, it just was not up to Windstar standards. It was poorly organized, and it just seemed that they have a lot of kinks to work out in taking on a different style of ship to their line. Cruise director very nice and pleasant but a poor communicator and seemed inexperienced. Information conveyed often wrong and/or conflicting. Honestly all the return Windstar guests were disappointed, and those new to the line vowed they would not return. It is too bad, but has us looking toward other lines next time, or at least if we do Windstar it definitely will not be this ship. Read Less
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