This ship is falling apart at the seams and the owners don’t care about what passengers have to endure on board. Departure was delayed by 5 hours waiting for staff. My room had not been cleaned or set up. The deck was unfinished and unpainted. The front desk staff was ill equipped to handle all the passengers issues as they embarked. As a solo traveler my problems were not directly addressed. I had to smell paint for a week. The toilet didn’t work properly. Neither the pool nor the hot tub were ready for use. There was mold in the bathroom, ceiling tiles were falling off. The motor broke down early into the transatlantic passage. The tenders were not safe and also broke down in the Caribbean. There was a foul fish smell around the helm. The gym equipment were broken and unavailable. The “new spa” has no bathroom, poor drainage and poor temperature control. Finally everyone coughs without covering their mouths as they have regard for others. There is no information provided for safeguarding health. Don’t bother with this ship until it is refurbished. Read Less

We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain. The Wind Surf is a small ship and the all aboard was called for 4:00. We arrived at 2:45 and were able to walk right on. Disembarkation was equally easy. What was so disappointing was the condition of our cabin (142). The rug was old and worn. Overall, tired cabin. The third night the air conditioning stopped working. I have a picture of my travel clock showing the temperature was 80 degrees. Sleep was disturbed and fitful. The staff’s reaction when we complained was that they were clearly aware of the situation and had chosen not to address it with the passengers unless we brought it to their attention. Their remedy was a flat $200 credit. The next day, the captain announced we would miss Cartagena because one of the engines had stopped working and since the ship was running slow and the port call was only 5 hours, we would not be stopped. Windstar’s remedy for this was to refund our port fees and free alcohol for the day. The staff was, for the most part, wonderful. They work very hard. There is clearly a preference for return passengers and one night at Candles we waited 20 minutes for a cocktail order but otherwise, no complaints. Similarly, the food, though not exciting, was very good in all the venues. With so many choices, we will not choose Windstar again and we will pay much closer attention to passengers’ reviews. Read Less

We chose this cruise on recommendation from our travel agent. We flew to lovely Lisbon a few days beforehand, the joined the ship,looking very tiny berthed near some very large cruise ships. The welcome was decidedly perfunctory, and we found our way to our deck 4 cabin. It was pleasantly large, but definitely needed a good spring clean. The bed seemed hard and sagging, not a good start we felt. We liked the white marble bathroom and noted approvingly that the toiletries were quality Occitan. We explored briefly then went for a buffet lunch in the stern Verandah. It was a very ordinary buffet choice and we were astounded at the cost of the drinks on offer. We learned that many passengers had bought a drinks package, but as the wines were fairly mediocre in our opinion, we decided not to take up the package offer. It was lovely to note the teak decks , a small outdoor pool and hot tub, and plenty of deck lounge seating. We looked through the daily program, but it lacked variety or imagination, so we decided that a comfortable spot with a good book might be a good way to relax. Much ceremony was made of the sail away flag raising to the music of Vangelis’ 1492, used on other cruise lines we recalled. There was a comfortable lounge with busy coffee bar and a tiny library, but little else of note. It was a port intensive cruise with only one sea day, but we had visited all the ports previously, so did not read the excursion offers. In each port the ship laid on a shuttle bus to the centre of town , a useful service for those who wished to be independent . We were happy to wander, sample the local cuisine and bars in each port. We were right in our estimation... the bed was horribly saggy and worn, leaving us both with aching backs! Entertainment was decidedly limited, with a singing duo , but little else, with the exception of a lecturer with a sole topic. Dining was open seating, with varied menus and good service from the friendly Asian servers. It was not gourmet dining, but perfectly adequate. It would not be a ship we’d choose on future occasions, but it was an interesting experience. Read Less

I took this ship as part of a Tauck-sponsored tour. I was sorely disappointed. In my opinion, this ship is not up to Tauck standards and certainly not up to mine. The Cabin and the Leak. We (like our previous cruises) booked a cabin at the top end of the price range for this cruise (exclusive of the “Owner’s Suites). But, unlike our previous cruises, our cabin (Cabin 319) really wasn’t any different than most of the others, although we paid significantly more for it. True, it did have an outside door and a one foot “balcony”, if you could call it that. But so did a lot of “lesser” cabins, all of which were the same size as ours and significantly less expensive. We assumed that we were paying for something more. We weren’t, unless you consider the leak (more akin to a minor flood actually) that we, along with at least two other cabins that we are aware of, experienced the last night of the cruise. This wasn’t a “drip, drip” type leak but a very large and continuous stream of water that extended along about four feet in a seam of the ceiling. The water flowed within inches of our bed and actually got portions of the bed wet and drenched the carpeting. Since it was 3:30AM, we moved to one end of the bed and tried to sleep as best we could. We know of at least one other couple (room 314) who had to move out of their cabin in the middle of the night as the water fell directly on their bed. The cabin next to ours, 317 (we were in 319) also had severe leaks as well. I suspect other cabins on that deck had similar problems, but I do not know that for a fact. On an earlier day in the cruise, another passenger on deck 4, I believe, (we were deck 6) reported to me that sewage came out of their shower drain. The Ship. Tauck’s marketing materials describes our Windstar ship as follows: “Windstar Cruises’ slogan, “180° From Ordinary,” aptly describes the delights of a voyage aboard one of their new "Pride Class" sister ships, Star Breeze... one of Windstar's sleek, newly renovated, all-suite power yachts….” My view of this ship is very different, although I agree that having a major leak in my cabin is “180° From Ordinary,” but not in the way that Windstar intended that phrase. Also, to me, “newly renovated” implies something that is fresh, like new. Other passengers told me (and I agree) that the ship was “tired” and “dated.” Sewage coming out of a shower drain (see above), several cabins leaking, and the odors emanating from the ship “Library” (see below) would all indicate that “tired” and “dated” are better descriptions of this ship than “sleek, newly renovated”. Tauck’s marketing materials also says of this ship: “You’ll feel like you're aboard your own private yacht almost as soon as you step aboard.” This isn’t even close to being accurate. I felt like I was a part of a large, mid-grade cruise ship. One passenger told me is was more like a Carnival ship. Food and Wine on the Ship. Tauck’s brochure for the Star Breeze ship says: “Dining in The AmphorA Restaurant or in the more casual Candles or Veranda is an epicurean delight.” This statement is also very inaccurate. My opinion, and those of about a dozen passengers who I talked with, was that the food was “average.” I even asked about 10 to 12 passengers who had been on prior Tauck cruises to rate, on a scale of 1 to 10, the food on the Star Breeze and the food onboard prior Tauck ship tours. The average rating for the food on prior Tauck ship tours was between 7 and 8. For this ship, the average rating was between 4 and 5. The food wasn’t bad, but it was nothing special and certainly not an “epicurean delight”. The wine was, frankly, far worse. I can describe the “standard” wine on this ship in one word: cheap. I haven’t drunk wine of this low quality since I was a young man. Occasionally on board the ship we upgraded to something more drinkable and were rewarded with a couple hundred dollars of extra charges by the end of the voyage (some we were told about in advance, others not). After paying close to $20,000 for this cruise, that was galling. It was also annoying to have to sign a check every time we ordered a drink, even if it wasn’t an “upgrade”. We were told this was for “inventory control purposes”. We had none of these problems on Tauck river cruises where the wine, food, and service were uniformly excellent. After drinking some of the wines on the Star Breeze I looked them up on the “Vivino” app in my iPhone. Most of the “standard” wines on the ship were between $11 and $13 dollars per bottle. It’s almost impossible to get a good red wine at this price point, in my opinion. As for service aboard ship, I think it was very friendly but not up to the same standards as on Tauck's river cruises. (I do, however, think the housekeeper for our cabin, Katarina, was excellent). I was told, when on the Tauck river cruises, that the staff on the river ships were Tauck-trained. I suspect this crew was Windstar-trained, not Tauck-trained. In any case, there was a big difference. The Ship “Library”. On the way to the Compass Rose, where we met the Tauck directors on a daily basis, there was, a few feet from the entrance to the Compass Rose and to the left, the entrance to the Library. From the first day of the cruise to the last, the Library had a very strong odor emanating from it. You couldn’t miss it and you couldn’t avoid it. Many passengers talked about it. Some thought it was a strong mold or mildew smell. Some thought it was sewer gas. In any case, the smell was there throughout the voyage. Needless to say, I never saw anyone go into the Library, but you couldn’t avoid the smell because the Library was on the way to the Compass Rose. The excursions we took from this ship were uniformly excellent, as they were sponsored by Tauck, not Windstar. Also, Tauck's directors for the cruise were excellent. The land portion of this cruise was excellent. The problem here is with the ship itself, the food, the wine, and in some cases, the staff. Read Less

I had written to the CEO a 5 page letter describing in detail many items that were not up to supposed Tauck standards. I received a short 1 page letter addressing only one problem. Their motto' tell us your complaint before they become problems" is a marketing tool. Very disappointed in the cruise Lisbon to Barcelona. For the price we paid, very poor value. we would not recommend small ship cruising with Tauck. Their excursions are rushed and many sites we could have seen we drove past. We chose this cruise based on a good experience in the past with Tauck. We were considering Regent Seven Seas but we presumed a smaller ship would be better, more intimate. Wrong. Cabin was nice. Food and service was excellent . BBQ night was the best! Excursions rushed. Not organized. Seemed as though Tauck was trying to fix things as we went along. Drive by buildings in a bus is worthless. By the time the local guide tells you about a building, it is past. Should have stopped at more places. A tapas food tour was a nice idea. Very enjoyable. Sagrada Familia was very ruched inside church tour. Should have been 2 hours due to so much to take in by Guidi. Read Less

We originally travelled on the ship nine years ago when it was owned by Seabourn. We decided to revisit the ship for sentimental reasons. The ship is now run by Windstar. All I can say to anyone who is thinking of doing the same not to do so as you will be very disappointed. The experience was a million miles away from the experience we previously had. It was like everything that made the cruise so special with Seabourn had been taken away and the cruise with Windstar was down to the absolute basics. On Seabourn the food is stunning. With Windstar the food was on the whole uninspiring and in many cases tasteless. On Seabourn the wine is of a very high standard and included. With Windstar we had difficulties finding decent bottles worth buying. On Seabourn the courtesy of the staff is exceptional. On Windstar the service was over familiar and some of the staff walk around the ship with their hands in their pockets and some were even entertaining their own family and friends on the ship while leaving guests unattended to. I do not want to recall the number of times I had to re-order food or drinks because the first order never arrives. On Seabourn there is a refined party atmosphere. On Windstar there was no atmosphere and hardly any entertainment provided on an evening. We were in bed most nights by 9.00 p.m. as there was nothing to do. In the main bar for pre-dinner drinks, the bar was closed shortly after 7.00 p.m. so that the staff could help elsewhere. When we complained, there was no offer to redress the position and instead we were asked to complete a complaint form ! A member of the senior staff spoke to us on the last day to ask whether we had enjoyed our holiday. We said not and the lady concerned just walked away and did not dare ask us why or what could have been improved. This came as no surprise since the senior staff appear very complacent and uninterested. The overall standard of the ship when run by Seabourn was exceptional. It was very sad to see how tired the ship has become. I dare not recall how many times I said to my partner "this would not happen on Seabourn" when we encountered a problem. If you treat a cruise on this ship like a bargain basement cruise or a school holiday you will be ok. If you have high expectations this will not be for you. Read Less

I am a married 55 year old professional who cruised with Windstar line on three or four prior occasions. I love this line. Well, I loved this line until this recent cruise. Maybe it was because the ship was a bit larger than their others, or maybe it was due to cost considerations by the cruise line. However, the quality and approach slipped considerably. It became ordinary. PORTS: There was no need to have two sea days. We had wonderful ports, and by using two sea days, especially when the portage in Abiza was changed to an inconvenient location with an arrival at siesta, or when a lovely local like Majorca is shorted in time, the quality of the experience is lost. Indeed timing changes caused us to miss the ability to see the Rock of Gibraltar as well! Now the food. Windstar food is top notch and 5 star - at least it was. This cruise featured the best one would expect from Dennys or COCO, NOT from a Splichel (Pinot restaurants) designed menu. Shore excursions sold out. The line made no effort to line up backup guides - leaving clients to fend for themselves in places like Tangier! While the dining room and bar staff were, as always, terrific, room service was not accommodating, food was average, ports were shortened, coke was $2.50 and beer $7.50 and one wonders: Why bother with Windstar? I doubt that I will sail them again and I was a committed Windstar booster. Read Less