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7 Helpful Votes
Sail Date: December 2015
First- We were informed a couple days before our vacation was to start that our cruise was cancelled. I asked to be switched to another ship at 9:00 am and by 5 pm I needed to call and be very demanding to make sure we had a cabin on a ... Read More
First- We were informed a couple days before our vacation was to start that our cruise was cancelled. I asked to be switched to another ship at 9:00 am and by 5 pm I needed to call and be very demanding to make sure we had a cabin on a boat going somewhere. Our excursions were of coarse cancelled as well as the loss of our pre and post cruise hotels and air fair. I had to scramble to make something of our Christmas Vacation the night before we were scheduled to leave. Overall the actual ship was okay. 1) The cabin was clean and a good size 2) The onboard staff was very accommodating and eager to please. 3) Entertainment on board is poor at best. 4) Food quality and choices are also poor. 5) Excursions are very un-organized. Transportation un-organized and excursions cancelled or times changed. Reception desk never seemed to know that was going on. At the end of the cruise I was overcharged and so far have not been credited and been given one excuse after another by the guest relations department at Windstar. I would not recommend a line that treats is passengers with such a carless attitude. Read Less
3 Helpful Votes
Sail Date: September 2015
Our first cruise and the most expensive per day we have had. Traveled extensively to South America, UK, Europe, Australia, the Pacific Islands and Madagascar. The "balcony" cabin we had was clean and well serviced with the ... Read More
Our first cruise and the most expensive per day we have had. Traveled extensively to South America, UK, Europe, Australia, the Pacific Islands and Madagascar. The "balcony" cabin we had was clean and well serviced with the exception of toiletries which we had to from time to time ask for. The en-suite was a bit tired and could use a face-lift. My gripe with the cabin is that is a joke to call it a balcony cabin. There are two sliding door that open to a foot wide board and a hand rail to lean on - no table and two chairs that you would expect with a balcony cabin. Service throughout the ship was on the whole reasonable which is more than I can say about the food. I rate the food as being only average as there was virtually nothing that I, or most reasonable cooks, couldn't have prepared themselves. The food the first three nights was dreadful - way overcooked steak and salmon and vegetables that were hot and raw (not cooked at all). This did improve afterwards but not to the level one would expect from a 5 star operation. The food at Club Med Mauritius or Princess Bora Resort and Spa in Madagascar I would rate at a good 8.5 Star Legend's at 3 out of 10 - very disappointed. As far as the wines were concerned (and I have had years of being a wine-broker); I had expected and hoped that there would be a good selection of Italian wines considering the cruise was from this area and considering that Italy produces great wines as well as great value-for-money wines but alas mostly cheap American supermarket wines at high prices and a very poor selection of local wines again at high prices for what they were. All in all beverage rating 2 out of 10. Excursions; Grossly over priced, sometimes with guides with poor English and sometimes with guides that don't have a stop button (They talk non-stop often repeating themselves). If you do book with Windstar and you don't want to use their excursions don't expect any help from them other than a very basic map of the city your visiting - do your homework first. I have held off on writing this review because out travel consultant said the Windstar agent wanted to talk to me regarding my concerns. As expected that hasn't happened so all in all I strongly suggest before paying good money to Windstar do your homework first. Read Less
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