1 Helpful Vote
Sail Date: November 2018
We had never taken a motorized yacht before and wanted to try the smaller cruise experience. Yes the food was very good, always fresh and served timely. And the crew was very pleasant and focused on customer service. But, the ship is ... Read More
We had never taken a motorized yacht before and wanted to try the smaller cruise experience. Yes the food was very good, always fresh and served timely. And the crew was very pleasant and focused on customer service. But, the ship is in disrepair. There are layers of peeling paint and rust everywhere. The entertainment is pretty lame and the specialty restaurants are nothing more than the main diningroom serves. We experienced two deck side barbecues and the second had few shrimp and no lobster. The bridge was supposed to be open to passengers when not in port and was closed half the time. So what did we like? The great waiters like Hari, Puji an amazing room steward and the Yacht Club where specialty coffees and snacks were served all day. The excursions were excellent although it took four frustrating visits to the excursion desk to get a refund. The guys working the tenders were great as were the crew in the marina. The port visits were on time and the tv offerings were nice. We found the room service to be excellent and very convenient during the 13 day mostly rough crossing. The embarkation was a disaster after sitting in a cold, dirty port in Lisbon six hours because a Windstar rep told us we could leave our luggage secured and there wasn’t anyone there from The ship to assist us. Disembarkay was leisurely and well organized. Despite the many pluses, we won’t be sailing Windstar again. Read Less
4 Helpful Votes
Sail Date: May 2018
I have sailed on 7 different cruise lines on multiple cruises to the Caribbean, Mexican Riviera, Russia, Alaska, and Europe. Wind Surf was launched for Club Med in 1989 (30 years old). Dry dock and total renovation and redesign cannot ... Read More
I have sailed on 7 different cruise lines on multiple cruises to the Caribbean, Mexican Riviera, Russia, Alaska, and Europe. Wind Surf was launched for Club Med in 1989 (30 years old). Dry dock and total renovation and redesign cannot come soon enough! This is an old boat and feeling rundown and shabby (not chic). And the sails may wow folks in port, but there is a lot of hoopla over the "unfurling" of sails and playing the same Vangelis music every evening. First time was interesting, but come on folks, what's the big deal. The passenger demographic of this cruise line is well-healed seniors in their 70's who have more money than travel experience and are easily impressed. Overall, the value simply wasn't here. Some may feel they are part of an exclusive guest list of 300 passengers, but the ship is small, staterooms are very small, food service is adequate but average and entertainment is virtually nonexistent. Staff is under pressure to do their jobs and wanted little to do with passenger's requests or comfort. Overall the promise of Windstar's promotional website and literature does not match the promise of a personal and unique experience, an engaging staff, or amazing luxury cruise yachting experience. Boarding the ship in Rome (Civitavecchia), I was astounded that only one of the two elevator was functional at embarkation and the crew had that elevator tied up for hours delivering luggage to state rooms. No staff elevators on board this ship. I spoke with the Reception Desk and they promised each day that the second elevator would be fixed anytime. It took 3 days and constant reminding the desk that there are a lot of very senior passengers who have mobility issues and need the elevator. After repair and elevator started functioning again, they shut down the elevators several times during the cruise and placed an "out of order" sign on the doors. This old ship should never have left port without both elevators functioning. Our cabin was the smallest stateroom ever, with minimal closet and storage space. Bed linens were nice, but the beds were broken down and should have been replaced a year ago. But the bathroom was downright difficult and out dated. I'm 5'11", 185 lbs and it was close for me. Cannot imagine how some on board managed to shower or use the toilets as the space was so tight. Luxury Yacht? Not in my book. Each evening as passengers returned to the ship after a day of excursions, we would congregate on the pool deck expecting to watch the exit from ports during sunsets, relax, swim, chat and enjoy some bar beverages. At 6:00 pm, staff beginning removing all umbrellas, closing pool and jacuzzis, collecting all towels and bar glasses and shutting down the Pool Bar and Deck. Fresh towel bins were empty. Many passengers voiced their objections at this untimely closing of the large pool deck of the ship but staff had their orders and ignored the passengers requests. While reclining in swim wear, we were told to go upstairs and order our drinks at that bar. Then they collected and stacked the chaises to clear the deck. Stupid Ship and Bar Policy. After while, passengers gave up requesting to leave the Pool Bar and Deck open while we sail out of ports. The cruise itinerary was a major draw for us; visiting ports of east and west coasts of Italy, and the Dalmatian coast. Visiting the cruise ports was great fun, but certainly there were the other "mega ships" in port, also. So the idea that the ship is so "small" (700 ft isn't really small), we could sail into ports restricted to larger ships was false. And unfortunately for some, the rear ship "marina" was only lowered twice on the cruise. Many were disappointed that equipment was not in good condition and the kayaks were not available as they posed competition to the local businesses. Shore excursions? Unless you have money to burn, take time to research the cruise ports and figure out what interest you, rather than pay outrageous fees for Windstar excursions (yes, were talking several thousands extra for excursions). It seemed every time you turned around, there were extra charges, overpriced drinks, extra gratuity for staff (I'm glad to tip for extraordinary service), staff saying "no", not possible, cannot do that, sir. Certainly not the promise of the Windstar Cruises. One bright spot in the ships staff was the Gym Facilitor, Nathan from South Africa. Very knowledgeable in fitness and exercise and very aware of the age of his passengers. Well done! I will definitely sail more cruises in the future, but definitely not on Windstar ships. As a matter of fact, we've already booked a Viking River Cruise for 2019. Read Less
2 Helpful Votes
Sail Date: March 2018
To celebrate my 60th birthday with my family, we booked the Wind Surf cruise and set sail on March 3rd. I had done a lot of research for the trip, and tried to find information of anyone who found that they were sea sick, as I do suffer ... Read More
To celebrate my 60th birthday with my family, we booked the Wind Surf cruise and set sail on March 3rd. I had done a lot of research for the trip, and tried to find information of anyone who found that they were sea sick, as I do suffer from motion sickness from time to time. I wore the patch behind my ear, and was prepared with the bands on my wrists, but by the second day I was pretty sick. The rest of my family had a blast - the food was amazing, the crew so accommodating and friendly, but I was suffering quite badly. So much so that the ship doctor had to give me a needle to settle my stomach. In the end, I was unable to partake in any of the planned excursions, and was mostly in the cabin in bed. I would highly recommend this cruise, however if you suffer at all from any kind of motion sickness or vertigo give it a pass. I tried to find information before booking the trip but everything I read was positive for smooth sailing. Suffice to say, if I had read about any sort of sway or rocking of the boat, I would not have booked this holiday! Read Less
1 Helpful Vote
Sail Date: July 2017
My brother chose this cruise and invited us to join him. While it wasn't an itinerary we had ever considered, we soon became excited about seeing such a different part of the world. From start to finish, we loved our time on the Wind ... Read More
My brother chose this cruise and invited us to join him. While it wasn't an itinerary we had ever considered, we soon became excited about seeing such a different part of the world. From start to finish, we loved our time on the Wind Surf. Both embarkation and disembarkation were quick and nearly effortless. The personable and attentive staff made us feel special, and the size of the ship (312 passengers) made it a much more intimate cruising experience than we'd previously experienced. The food was excellent and varied, so we looked forward to every meal. My husband is a vegetarian, and the kitchen staff were very attentive to be sure he was happy with his meals (they even gave him a preview of the next night's menu in case he wanted to request that they make him a special entree, which turned out not to be needed). We did not partake in evening entertainment (as we generally had to get up early for tours), but attended a couple of interesting lectures about upcoming ports of call or cultures. We chose some of the excursions offered by the ship, and booked others on our own. We were very pleased with the ports we visited (St. Petersburg, Helsinki, Tallinn, Klaipeda, and Gdansk), and felt we learned a lot. (The sea was too rough to tender in Bornholm, so we had an unexpected sea day, but it was the loveliest weather and we were under full sail for over three hours.) We spent four nights in Stockholm prior to boarding the ship (at the Grand Central Hotel by Scandic), and another three nights in Copenhagen at the end (at the Hotel Admiral), and very much hope to return to both cities. We very much look forward to traveling with Windstar again. Read Less
4 Helpful Votes
Sail Date: January 2017
We choose the cruise because of the ports of call and our previous Wind Star experience (this was our eighth Wind Star cruise and third on the Wind Surf). The cruise is Yachtsman, Caribbean. We were scheduled for: Philipsburg, St. ... Read More
We choose the cruise because of the ports of call and our previous Wind Star experience (this was our eighth Wind Star cruise and third on the Wind Surf). The cruise is Yachtsman, Caribbean. We were scheduled for: Philipsburg, St. Maarten. Falmouth Harbour, Antigua Soper's Hole, Tortola, B.V.I. Jost van Dyke Great Harbour, B.V.I , Virgin Gorda, Prickly Pear Beach, B.V.I., Gustavia, St. Barthelemy Philipsburg, St. Maarten Because of weather we did not visit Virgin Gorda or St. Barts. We also learned that Wind Star no longer uses Prickly Pear Beach after the cruise started. Instead of Virgin Gorda we spent the day at Road Town, Tortola. A terrible alternative and instead of a special day at the beach, we had a one hour steel band and a rum drink. There had to be a better port of call. It seems the weather was a surprise to everyone at Wind Star. We were to arrive at ST. Bart's at 0800 and leave at 10:00 PM. We arrived at 0700 and the captain decided to leave for St. Maartan at 0800. Since St. Bart's was a highlight of the cruise we thought we should at least wait a few hours to see if we could use the tenders. Communication from the Captain and crew was limited so we never were told the whole story. Again, there should have been alternatives since the weather was forecast. Also, the Wind Surf looks tired and out dated. Worn carpet, inside bright work is dull. Internet and electronic entertainment has not changed in the 12 years we have used Wind Star and it was old then. We feel the ship was under staffed as the crew could not provide the personal service we were used to on Wind Star (70 guests in the bar and one waiter as an example). Slow service in the restaurants and the food is mediocre. Disappointing experience for us Read Less
9 Helpful Votes
Sail Date: April 2016
This was our 2nd Windstar cruise. We are now serious fans of this line. We have been on both the "yachts" and the sail ships now and both, although different were excellent. Service was superb. We were thrilled to have ... Read More
This was our 2nd Windstar cruise. We are now serious fans of this line. We have been on both the "yachts" and the sail ships now and both, although different were excellent. Service was superb. We were thrilled to have the dining room server, Esther, that we had met on our first cruise. She was consistently helpful, accommodating and pleasant. We hope we meet her on our future cruises (and we have booked several others already). Our room Stewart, Iman, also went above and beyond. What ever we needed we got! And strangely, the ship's doctor was the most valuable crew member, as she aggressively treated the bronchitis I came on with and saved the vacation. Only two days lost--and can't say they were lost as I lounged on deck and was treated like a princess. We were fortunate to be on a James Beard cruise and the wine tasting, the special dinner and the learning experience was beyond compare. What fun we had! We had a suite and were very comfortable. The suites are two cabins combined so there is a living room and two bathrooms. Very comfortable. The tours included and those purchased were very good, the wine and food theme was carried on many hours of them. The highlight for me was Granada and the Alhambra. It was a perfect tour capped with an excellent lunch. A must do. And on the ship, we were truly well fed and entertained at the Barbeque. We were very fortunate that the weather was ideal. The sunset magnificent and the whole experience was amazing. And the crew line dances were so much fun. Highly recommend this ship. Read Less
15 Helpful Votes
Sail Date: February 2016
While this was not our first time cruising my wife and I are 51 and 45 both have lived in Europe, the US and South America, it was our first time on Windstar - WindSurf. In short, it was a fantastic cruise and I could not have asked for ... Read More
While this was not our first time cruising my wife and I are 51 and 45 both have lived in Europe, the US and South America, it was our first time on Windstar - WindSurf. In short, it was a fantastic cruise and I could not have asked for anything more. We selected Windstar because of the Conde Naste review articles describing the smaller more intimate ships and also the promise of getting into smaller ports. Our cruise was the "Yachtsman's Caribbean" which sailed out of St Maarten - Philipsburg. We got on the boat around 4pm and set sail at 7pm promptly. First port was Antigua we arrived early in the am and the captain intended to anchor at a smaller port near Shirley Heights but it was too windy for the tender boats to safely load passengers, so we went around the island to the city of St John and docked there in a protected harbour. The island excursions tour was fun - but I suggest taking a taxi on your own over to Shirley Heights for the Sunday BBQ party and stay as late as you can becasue the Sunday party was so much fun, we wanted to stay until they closed the place down. got back on board late around 10pm and were still hungry but the main restaurant had closed and we were sweaty from dancing - the Executive sous chef saw us looking hungry and came out and offered to prepare a meal for us - it was delivered to our room just as we got out of the shower. Just one of many examples of the excellent service we got on the cruise. The cabins appeared to have been recently remodeled and were very well appointed - like staying in a 5 star hotel; wood trim, granite counters in the bath and on the desk. Most of the service staff was Indonesian and they were so intuitive and responsive to anything you wanted, that yo had to be careful wheat you said. Once I casually mentioned to the cabin steward that the bed was a bit more firm than I liked and when we came back from lunch, they had swapped the mattress and put a pillow top on it. A rare level of luxury and care. next stop was Sopers Hole a very small harbor and a wonderful little island with long empty beaches straight out of the magazines THIS is what we came for ! The excursion tour guide was Donovan and he had lots of fun toting us around in the back of a 4x4 from beach to beach. He sidetracked to a local Rum distillery and we all got lubricated. next day was Jost Van Dyke which is a smaller island and the captain said there were more people on the ship than live on the island ! Another perfect score. The tender boats ran every 20 mins so you could come and go as you pleased and explore the island. That night while anchored nearby, The staff prepared a huge on deck bbg with lobster, ribeyes, ribs, paella and of course deserts. the dinner was followed by a line dancing party on the top deck and all the crew, officers and service staff (including some of the cabin stewards ) came out and did the Whip and watched me nay nay. : -) it was BIG FUN and it was a level of intimacy with the other passengers and crew that you just don't find many places. Nexts ports were Virgin Gorda - definitely go see the Baths and swim on the beach there, and then while there, the crew went over to the uninhabited island of Prickly Pear Beach and set up another bbq beach party for us and also some volleyball nets and took all the watersports stuff: kayaks, sailboats, etc etc so we could spend the day on the beach. Volleyball was crew and passengers again. One day/night was spent sailing at sea and we thought it might be a bit boring but the crew had plenty of activities if we were up for it or you could just hang out by the pool/hot tub and sip on a cocktail. We did both :-) The second to last port was a stop at St Barts and while the refined paris of the Caribbean was certainly beautiful and impressive, after spending a week on small undeveloped beaches and tiny ports, we were a bit disoriented by the sight of million dollar yachts, celebrities, hotels for $3200 a night and topless french models parading up and down the beaches. Many of us agreed, we would have traded that for a second day at Jost Van Dyke. If you do go to St Barts, and want to experience it, then head over to Nikki Beach which is a beach and 4 star restaurant by the Eden Hotel. For lunch at Nikki Beach, we spent about $125 per person - and I might offer that the food on the ship was every bit as good or better and the service was WAAAY better on board. Another place to go on St Barts is La Plage which is walking distance from Eden Rock as well. Overall I will say that Windstar is now our favorite and we will be returning for another cruise as soon as possible. I would describe it as an affordable luxury cruise for those who are looking for a more intimate or romantic experience and who want to see smaller ports with fewer people. Read Less
6 Helpful Votes
Sail Date: January 2016
This was our 7th Windstar cruise, but first time on the Surf. Travelling with us was my mother (88 years old) and two of her friends (both in their 80's). For that reason, we decided the Surf was the best option since it had ... Read More
This was our 7th Windstar cruise, but first time on the Surf. Travelling with us was my mother (88 years old) and two of her friends (both in their 80's). For that reason, we decided the Surf was the best option since it had elevators. We chose the Yachtsman's itinerary because it was the least likely to experience any roughness. I can report that we only had one evening with slight rolling for a few hours. My mother, who can be prone to sea sickness did just fine! Pre-cruise we stay at Alicia's Inn in Philipsburg for one night. Based on price and only a one night stay, it was fine. Friday evening we ate at Toloula Mangos and Saturday's breakfast was at Barefoot Restaurant. Both had lovely views of the harbor. The breakfast at Barefoot was especially good and reasonably priced. Tip for any future cruisers. Just a short walk will take you to Caribbean Liquors & Tobacco, located at 8 W.G. Buncamper Road, Philipsburg, St.Maarten. Not an extensive selection, but what they did have was nice and very reasonably priced. We purchased five bottles to take on board with us. Boarding Time!!! The port area is just a short taxi ride. Checked in our luggage, wandered the shops, then caught a cart to carry us to the ship. Embarkation was as efficient and easy as expected and before we knew it we were shown to our cabin. Luggage hadn't arrived yet so we took a quick walk around the ship and made our way up to the Veranda for lunch. By the time we made our way back to our cabin the luggage had arrived. Our cabin was clean and comfortable. While I prefer the cabin design of the Wind Star/Spirit, it was very functional with more than sufficient storage space. Bedding was luxurious and the bed very comfortable. Always love the l'Occitane bath products. Our cabin attendant, Dian, was attentive and the best we have ever had on any cruise. Overall, we thoroughly enjoyed the dining and selections offered. The dishes that didn't totally please were few and far between. In addition to the usual selections, one night there was an Indonesian entree and on another an Indian entree (Biryani). The Biryani was especially good and spicy!! We also dined in Stella Bistro and Candles. Again, both venues were great. While the beach BBQ was fine, the deck BBQ was especially good on this cruise. The daily selections for both breakfast and lunch in the Veranda were varied and fresh. If we had any complaint about the food, for some reason the deserts did not seem as good as we've previously experienced. Not bad - just not as good. The service, overall, was exemplary. The Veranda staff took my mother under their wing and treated her like royalty. This made the trip very special for her. I'd like to give a shout to Nova and Esther for their remarkable attention to my mom. Our cabin attendant Dian was also the best. The only Windstar excursion we participated in was the St. Bart's snorkel. The snorkeling was not very good, but the catamaran ride was great! So no complaint. Disembarkation was too quick and easy - we stayed aboard as long as we could. From there we took a taxi and spent the day at Mary's Boon Resort which is just a short taxi drive from the airport. Had a lovely lunch on the beach while trying to figure out if and when we would be able to get home - we were dealing with the East Coast snowstorm. In summary, we had a fantastic cruise! We were a little worried after our less-than-stellar cruise aboard the Legend last June - but Windstar came through with flying colors!!!!! This cruise showcased the Windstar experience we have come to know and love. Read Less
4 Helpful Votes
Sail Date: October 2015
We booked the trip based on the itinerary and the cruise line. After reviewing the online reviews of the ship we did not have very high expectations but figured that more people complain than praise plus, what the heck! We traveled with ... Read More
We booked the trip based on the itinerary and the cruise line. After reviewing the online reviews of the ship we did not have very high expectations but figured that more people complain than praise plus, what the heck! We traveled with our 24 year old son and our 78 and 82 year old moms. Our son was the youngest person on the ship including the staff. He did like the gym, the food and the water toys. The rooms were much larger than we are accustomed to from other cruises and very well laid out with a good sized bathroom. We were in the dungeon yet it was still very nice and easy to find our way around. The bed was very comfortable and the toiletries were of good quality. We did not avail ourselves of any of the excursions from the ship as they were all very expensive and we did not want to ride around with 50 of our closest friends en masse. We got our own rooms before and after the trip and hired our own transfers. The boat wanted $120 per person for the transfer from Rome to the port and I hired a very nice van for $180 EU. Same situation when we arrived in Venice. I hired a private water taxi which was virtually waiting for us upon arrival and the people going to the hotel through the boat waited 1 hour and 20 minutes. The ports were all fantastic and we had plenty of time in each port. They allowed us to bring as much wine as we wanted on the ship each time we arrived. The only restriction was liquor. The only negative for us was the activities on the ship- there were NONE! There was a nice little band each night but come on, EVERY night the same thing? We have been on mega ships, small ships and river cruises and every one of those had something at night to do. We went to our rooms after dinner (8:30) every night because there was no one out and nothing to do. One night they had the crew come out and put on skits and talents but while I applaud their enthusiasm it was awful. By the time it was over half the room had left. Even on the one day at sea they had essentially NOTHING to do. Towel folding, line dancing, tour of the kitchen... Could you not throw in some bingo, magician, hide and go seek, something ?? The food was very good. Usually by the end on a cruise you can see reconstituted food from previous nights and we did not find that to be the case. One night they had a 'bar-b- que'. I use the term lightly because it was AMAZING, nothing bar-b-que about it. They had lobster tail that they cooked on the grill, paella, stone crab claws, flank steak, desserts galore. It was the best food we have ever had on any boat. They had line dancing that evening from the practice during the day. It was the most festive thing we saw all week. The tv was great and had lots of channels. Lots of movies to borrow. The internet was surprisingly good. We paid the $250 for unlimited service. They gave us a code that we could use on one device at a time but found that we could put it on several devices. Boarding and disembarking was painless with no lines. All in all, we would definitely go again with Wind Star. Read Less
3 Helpful Votes
Sail Date: September 2015
During the end of September 2015 and the first week of October we were part of this fantasy. What a beautiful ship!! Everyone one the ship went out of their way to make our stay one to remember. We met so many new friends. We would party ... Read More
During the end of September 2015 and the first week of October we were part of this fantasy. What a beautiful ship!! Everyone one the ship went out of their way to make our stay one to remember. We met so many new friends. We would party until late at night. We would listen to music, and may I add...the duo Casey and Erick were stunning. Man...what a lovely voice. Cannot believe SA Idols let her slip through their hands. If ever you come across them, ask them to do Purple Rain and Bed of Roses. They absolutely made our tour. Well done Windstar!! Let me also not forget Harry our waiter at the restaurants. What a guy. The whole ship was talking about him. He should be the communications leader. He was witty, quick to assist, quick to let you feel welcome and even special. The rooms were excellent. Enough space and what a big bathroom. I am a big, very big guy and did not have any problem at all in the shower. The food at all the restaurants were superb. We will be going again and again and again...this I promised myself. I stayed in Room 243. When that door was closed during day or night it was peaceful and quiet. Read Less
Wind Surf Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 3.5 0.0
Family N/A 0.0
Shore Excursion 4.0 0.0
Enrichment N/A 0.0
Service 3.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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