3 Windstar Wind Surf Europe - British Isles & Western Cruise Reviews

We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain. The Wind Surf is a small ship and the all ... Read More
We chose this ship because of the reputation of Windstar and the itinerary offered. We were starting out trip with a few days in Lisbon and wanted to experience the southern coast of Spain. The Wind Surf is a small ship and the all aboard was called for 4:00. We arrived at 2:45 and were able to walk right on. Disembarkation was equally easy. What was so disappointing was the condition of our cabin (142). The rug was old and worn. Overall, tired cabin. The third night the air conditioning stopped working. I have a picture of my travel clock showing the temperature was 80 degrees. Sleep was disturbed and fitful. The staff’s reaction when we complained was that they were clearly aware of the situation and had chosen not to address it with the passengers unless we brought it to their attention. Their remedy was a flat $200 credit. The next day, the captain announced we would miss Cartagena because one of the engines had stopped working and since the ship was running slow and the port call was only 5 hours, we would not be stopped. Windstar’s remedy for this was to refund our port fees and free alcohol for the day. The staff was, for the most part, wonderful. They work very hard. There is clearly a preference for return passengers and one night at Candles we waited 20 minutes for a cocktail order but otherwise, no complaints. Similarly, the food, though not exciting, was very good in all the venues. With so many choices, we will not choose Windstar again and we will pay much closer attention to passengers’ reviews. Read Less
Sail Date September 2019
The old ship with an outdated decor and a very few amenities. The entertainment was limited to an OK band and a duo (husband and wife) singers. The food was OK, but not great. The cabin was small with a peeling wallpaper and some ... Read More
The old ship with an outdated decor and a very few amenities. The entertainment was limited to an OK band and a duo (husband and wife) singers. The food was OK, but not great. The cabin was small with a peeling wallpaper and some rusted spots in the shower. It was also dark with pothole windows which were advertised as the ocean view cabins. A poor quality TV reception, limited to 4-5 channels. Internet is slow and expensive. Wi-Fi was available only close to the reception desk not in our room. The "Fitness Center" was so small that 2 people felt as a crowd. The 24 hours food court (pizza, sandwiches, tea, coffee), typical for all the cruises I've been to, is not available. There is a room service alternative that I've never used. The only positive detail of the cruise was friendly, service-oriented staff. Not a luxury cruise that I've hoped for! Read Less
Sail Date August 2016
THE GOOD The crew is extraordinarily gracious. This is a ship with a small passenger load (312). We particularly enjoyed Hotel Manager, Nick Berger. He is studying for U.S. citizenship, and the U.S. could do a lot worse than Nick. A ... Read More
THE GOOD The crew is extraordinarily gracious. This is a ship with a small passenger load (312). We particularly enjoyed Hotel Manager, Nick Berger. He is studying for U.S. citizenship, and the U.S. could do a lot worse than Nick. A wonderful gentleman. THE BAD Windstar is the only ship that we have sailed to date that did not offer complimentary wine with dinner. Even Windjammer served wine with dinner--not the greatest wine, but wine. We were ever so surprised when we were asked to sign a charge for our wine with dinner. Check for more on this below. Even though we got a very good rate on the cabin (Military Discount), I cannot say much for the cabin, itself. We were on the lowest level and one should not pay much attention to the picture of the standard cabin in the brochure. Our "panoramic view of the ocean consisted of two (count them, two) portholes. We learned from other passengers, that the two porthole "vista" was not limited to Deck One. You want a vista, reserve a suite. The cabin was the smallest we have had in quite a number of cruises. Windstar considers itself to be a luxury cruise line--NOT. The food is ordinary, the cabins small, and you have already heard my take on the wine charges with dinner. THE UGLY More on drinks. Besides charging for wine with dinner, Windstar also charges you at the time of service for the service, itself. They tack a 15% service charge onto every drink served. Amazing! Although we received a low rate on our cabin, we calculated what a comparable cruise would cost on Regent (a true luxury cruise line). After we shelled out for our round-trip air fare, shore excursions, and drinks, we could have taken a Regent cruise for the same price, and thereby had a true luxury cruise. Frankly, we felt nicked and dimed at nearly every turn. It goes without saying that we will not make the mistake of cruising with Windstar again. Read Less
Sail Date June 2015
Wind Surf Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.4
Entertainment 3.5 3.6
Public Rooms 4.5 4.4
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment N/A 3.6
Service 3.5 4.7
Value For Money 4.0 4.2
Rates 4.0 4.1

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