1 Whittier to Alaska Princess Regal Princess Cruise Reviews

My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off ... Read More
My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off when we arrived at our room at the Denali Lodge. It’s very hard to break them off. I did go to the front desk & the baggage department to report it & advise them their staff should be more careful when throwing luggage around. I also had to go to the front desk 4 times to get a new room card, as our door wouldn’t open. It was very hard for me to go back & forth with my back. They finally sent someone to fix the door. It took over 2 hours to get it resolved. We stayed at the Denali Lodge for 2 nights. We put out our tagged suitcases & wheelchair to be transported to our next hotel, the McKinley. Our luggage arrived but not our wheelchair. The manager was gracious enough to call the Denali. They told him our wheelchair was there and they would send it directly to the Cruise ship Royal Princess. The unacceptable nightmare began there. We had no problem boarding the ship. We never received our luggage until 11am the next day, no wheelchair! We find out that we were assigned to 3 rooms. Our luggage was found in one of the other 2 rooms. We checked with guest services every day. They did give us one of their wheelchairs, but I couldn’t push or maneuver it as I have had 2 back surgeries. My husband has a lightweight transport chair, which I can maneuver. I tried using it for the 1st excursion at Skagway. I couldn’t maneuver it, he even tried pushing me. We weren’t able to go ashore at Juneau because there was no shuttle. We did do a shore excursion at Ketchikan because a bus picked us up right at the ship. We were confined to only part of the ship due to our lack of a wheelchair that I could maneuver. We were at least fortunate enough to be close to the elevators. Luckily we had transport services at the airport for both of us. 11:30pm on the evening we returned home I received a phone call from the Golden Princess asking me where we were. He had our wheelchair. He said they didn’t return to port until June 1st. I emailed lost properties when were returned. Received a return that they have 2 weeks to respond. We had another trip booked for June 5 - 9. We had to borrow a scooter from a friend. Unfortunately it broke down on our 2nd day. Now we have the added expense of fixing their scooter. We were fortunate enough that we had brought 2 of our grandchildren along. They were able to push both of us in wheel chairs. I received a call while on our trip on June 8th, advising me that our wheelchair was being shipped via FedEx. We received it yesterday; June 12th. My husband has had 5 ventral hernia & 2 back surgeries. He has neuropathy in both his feet & lower legs. He also walks around the house with 2 canes. As I stated earlier I have had 2 back surgeries and am in need of another. I feel Princess Vacations could have been more sympathetic as they ruined our Alaska dream vacation. This Alaska vacation was a total disappointment & waste of our money. I feel everything that happened was totally unacceptable & avoidable. Read Less
Sail Date May 2019
Regal Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.1
Entertainment 4.0 4.0
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.8
Enrichment 3.0 3.6
Service 4.0 4.3
Value For Money 4.0 4.0
Rates 4.0 N/A

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