We cruised the Diamond Princess, with a land cruise first to Denali Park. The land cruise - the cabins were frigid and didn't warm up until well into the night; the bathrooms never warmed so showers were quick. The food at the breakfast and dinner buffets was atrocious and expensive. The cruise was okay and allowed plenty of time in each of the three ports visited. The bar service was very good - ...
From the disorganized check-in process to disembarkation, the Diamond Princess is a mockery of the hospitality industry. When placed on a different deck than on our reservation, customer service simply said they were fully booked and would get back with us and that the option we received was much better and quieter than the original booking. All statements were false. We never heard from anyone ...