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38 Whittier to Alaska Cruise Reviews

*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage ... Read More
*Hour wait to get on ship in Whittier, poorly organized *Rooms at McKinley & Denali were like camping or hunting *Hotel Captain Cook was excellent and restaurants were superb *Salmon Berry Tours is excellent in Anchorage *Train ride to Whittier was long, be prepared. No water for purchase *Excursion issues in two cities: Train in front of us derailed for the White Pass Scenic Railway. We had to go backwards to Canada (show passports) and have rescue buses pick us up. A 2h45m tour turned into 6 hours. Got refund but did not care to see the town after that. Juneau- paid for Mendenhall glacier and Whale Quest tour. Guaranteed to see whales! Our most exciting part of the trip was cancelled because the boats were not working. We got to the dock, full bus, just to turn around. Will never see whales. Still waiting for refund. *Engine caught fire on our way back to Vancouver. *Had good experience at Sabatini's, bad at Crown Grill. *Cabin steward (Teofilo) was excellent *Entertainment, especially,comedian AJ Jamal was great Read Less
Sail Date September 2019
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put ... Read More
It was chosen for us as part of a local-sponsored cruisetour of Alaska. In all the information we were given ahead of our trip, nothing was mentioned about having a flu shot before going. By the third day on the cruise a bulletin was put out about colds/flu being reported on the ship, and I was already experiencing symptoms. I followed the recommendations and went to the medical clinic, where there were numerous very sick people. My symptoms weren't as serious as those I saw, but my concern was for my husband because he has a compromised immune system. I had no fever and the doctor said I only had a cold and I was right to be concerned about my husband. If you were diagnosed with the flu, you and your companion received Tamiflu and any shore excursions you had paid for were stamped and you would receive a refund. When I asked about my circumstance, the doctor told me I would be fine and go ahead and enjoy my excursions. By the end of the next day I had almost totally lost my voice and remained that way the rest of the trip. A couple days after I got sick, my husband became ill also. When I got home, a week after becoming ill, I went to my doctor. He swabbed me and my husband and we both tested positive for the flu. We then received Xoflueza, a flu medicine which we really needed in the first 48 hours, but he hoped it would help us some. He told us we were highly contagious, the first flu cases reported in our area, and to go home and stay away from everyone. He said they had to sanitize everywhere we had been. That's when we realized that when we walked onto the Golden Princess, we walked into the flu, because there was no way there was time between cruise sailings to disinfect that ship. The morning we left the ship, we were told to be out of our cabins by 8AM, because they had to be ready for the next group of people by 11:30AM. We had to wait in the Wheel House Lounge until departure about 10AM, using the public restrooms, having no idea we had the flu. When we left the ship, we collected our luggage and waited in an area until our bus to Seattle arrived. As we stood there, we watched people checking in for the Golden Princess. It's sad to think that people walk into this situation, completely unsuspecting and it's just the luck of the draw who comes into contact with the flu bug. I imagine whoever got our cabin next had an unpleasant surprise waiting for them. Princess doesn't care; they already had our money and made even more money on the medical charges; they don't accept insurance. I've been home nearly two weeks now and I'm not well yet, which has not only been miserable but has ruined other plans I had when I returned home. I hopes this helps save someone else from a disappointing trip!! Also, we got very tired of having a camera in our face every thing we did and the pushy sales on the ship. Some of the crew were pleasant, but many were rude and didn't speak very good English. An example: one evening they had sled dog puppies that you could see and pet. Each puppy was on a pillow and tired and sleepy. When you pet the puppy, they had to take your picture petting the puppy. My cousin, as she walked away from petting a puppy, just reached down and patted another puppy on the head. She was immediately told that she wasn't allowed to pet "two" puppies, that she had already petted a puppy. Of course, all these pictures were for sale, $25 a picture. We mostly dined at the Horizon Court Buffet, because we prefer to dine early and be free to dine as we wish. We were encouraged to dine traditional in the main dining room by the tour group we were with, but that meant dining at 7:15 every night at the same table with the same people and since we wanted more flexibility, we chose anytime dining. I celebrated my 70th birthday on the cruise and we ate at the Crowne Grill. It was very good; the steak was cooked just as we ordered. We especially liked being able to choose a sample plate of the four desserts available. We also ate one day at the pizzeria and once at the burger place; they weren't anything special, but good. We didn't participate in any ship activities, except the Glacier Bay assembly, which was very interesting and informative. We enjoyed viewing the glaciers and wildlife all day, as we wandered in and out and viewed the glaciers from different places on board the ship. We enjoyed all of our shore excursions, despite being ill most of that time. In Skagway we rode a bus throughout the town to the White Horse summit, into Canada and back. It was a nice informative ride, but unfortunately mostly foggy, so a limited view. In Juneau we visited a salmon hatchery, where we enjoyed seeing thousands of young salmon. From there we visited Glacier Gardens, colorful and a nice ride through the Tongass Rainforest and a beautiful cafe and gift shop. Our last stop was at Mendenhall Glacier, which was beautiful and my favorite glacier, that we saw. In Ketchikan we took the Historical Walking tour with a local Tlingit guide. That was the best tour we had while on the cruise portion; it was very interesting and a good look into the local native culture. We also visited the Saxman Native Village in Ketchikan; we were disappointed that the native carver of totem poles wasn't there and the native dance was interrupted by lots of babies crying and noises behind the curtain; not very professional. There were some interesting totems to see. As far as our guides and tour bus drivers, all were very good, giving us a lot of insight into the Alaskan life. Service on the cruise ship was mixed. Our cabin steward was very good, but some of the waiters in the dining areas didn't speak very good English and were almost rude. And some of those in sales situations were downright pushy and rude. We bought some metal pictures on the ship, and when we picked them up a couple days later, the person helping us didn't seem to know they were supposed to be individually wrapped and have hangers with them. We talked to others that had the same problem. There were 3 jewelry shops, a cologne shop, a miscellaneous shop with some clothing and a travel shop onboard. It would have been nice, since it was an Alaskan cruise, to have had more nice Alaskan merchandise. Although there were good things on the cruise, mainly the scenery and wildlife, because of the exposure to the flu and the pushiness of sales, it really dampened our spirits about the cruise ship and we won't likely cruise again! Read Less
Sail Date August 2019
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. ... Read More
We had no real problems with the land tours other than the barage of coughing people and found them very well organized and exactly what we had wanted. The staff we could find no fault with and they were well organzied and friendly. However the cruise part of the trip was a huge disappointment. First there were so many sick coughing and hacking people everywhere.on board and on all the excusions. Having been a nurse I know an outbreak when I am in one and this boat should have declared a respiratory outbreak but did not. Even worse was the food on board. Was that tang they were serving for orange juice or what? It was some powdery substance we know was not real orange juice. The dryed out toast had a crust on it so thick that we needed a chainsaw to cut through. We were basically stuck ordering the same chicken over and over because the selections were mostly fish or pasta. If you wanted a steak you had to pay extra for it. Formal night the menu was no different from any other night. The sauces and dressings were watered down and runny, the fruit loked like it came from a second hand warehouse, our salad had rust on somepieces. We observed one man take a bite of his main fish plate and push it away and another woman next to us the next night ate a sample the spagetti and meatballs and pushed her main entree away as well. Being so sick we ordered room service on the last night.I got the same every day soup of the day which was potatoe and hubby ordered a roast beef sandwich with coleslaw as a side. That coleslaw looked like a dog barfed up in the little bowl. Totally disgusting. When we disembarked it was well organized but those next passengers on their way to Australia we heard, that same day were probably going to have the same nasty respiratory illness on board. We sure didnt expect to pay over ten thousand dollars for a cruise to eat food that I believe our local homeless shelter prepares better. There are way better crusie lines that have their passengers satisfaction as a priority but Golden Princess sure did not. A complete stranger boarding a plane told us she would never sail Princess ever again because of the lousy food and we are in total agreement with her. Read Less
Sail Date August 2019
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, ... Read More
The cabin was fine, and the cabin steward did a good job. Nothing special except ice - no towels folded into animals, for example. The food was medicre, except for pizza and hamburgers, which were very good. The dining room food, though, clearly showed efforts at cost cutting - New York strip steaks were a little on the tough side, for example, and I think that the scallops were not scallops, but rather a whitefish cut to look like them. They were tiny! Deserts in the sit down dining area were good, but those in the buffet area tended to be dry. Service in the dining room was lackadaisical in some cases. Drink packages did not appear to be a good deal. An upgraded meal in the main dining room was as expensive as at a good establishment on shore, which seems odd - after all, you have already paid for some meals. Nevertheless, it felt as if we were subjected to a constant upsell. The music in the production shows was good, but the choreography was clumsy in two of the three relevant shows. The magician was good; the comedian was doing impressions of old comedians - using their jokes - which wern't all that great when the originals gave them (exception - excellent Jack Nicholson impression). Good naturalist, but this was his last trip. One of our party was hadicapped. Good help getting that person on board at the beginning, but none with debarking or reboarding for shore excurions. This was our first and last experience with Princess. Previous trips with both Carnival and Royal Carribbean were better for food, service, and onboard shows. Read Less
Sail Date August 2019
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that ... Read More
I chose Princess Cruises based on the strength of the cruiseline's reputation and the many glowing recommendations of my travel agent and friends. I was incredibly disappointed in the land portion (7 days) of our Cruisetour that preceded the actual cruise which probably set us up for a disappointing experience on the ship. Princess has been doing this a long time and this shows in the seamless embarkation, disembarkation, and handling of our luggage. These things went extremely well. However, so many other things that COULD have gone well didn't... and I attribute this to the volume of business Princess handles. The excursions staff are poorly trained and so when things don't go as planned, no one knows how to handle the situation. Missing buses, mis-handled excursions, and incorrect billing are all things that happen... but they also need to be remedied and not addressed with a shoulder shrug. Amenities should also be as advertised. The "Fun Zone" was closed on the ship, the video arcade removed, and the space where Princess Links was supposed to be located was nothing more than some old astro turf with a few cup holes. Kid-friendly really means "kid-tolerant" as there was nothing for my young boys to actually do that was age appropriate aside from parking them at the Kids Club. (Needless to say, they aren't anxious to cruise with Princess again although we might be able to get them on a Disney ship.) NOTE: I spent a lot of time walking around the ship to entertain my boys and our favorite game became spot the broken stuff. The busted and missing railings count was up to 7 when I disembarked. As for the food. I don't understand why so many people rave about it. The Horizon buffet is mediocre and there is so much sodium in the food, it make me feel sick. We had dinner at the Crown Grill which was delicious (which should be with the extra charge!), but our celebratory Wedding Dinner at Sabatini's could have been bested by The Olive Garden. Our main courses were simply inedible, overcooked to the point where we couldn't even cut the shrimp. The special Crab Shack night was fun, but definitely not worth the $29 cover charge per person. Fortunately we tried Donatello's and it proved to be the best choice; so we dined well here for the remainder of the week. What did got well was the attentive service by staff in the bars and restaurants. These members of the staff work incredibly long hours and they make an effort to ensure the passengers are having a good experience. The same can be said for the Steward who cared for our suite. There were plenty of entertainment choices for the varied tastes of my family members (Bingo and the game show style events were our favorites), but the Lotus Spa (which I really looked forward to) was a bit of a disappointment. Services were of average quality (mani/pedi, massages, facial, blow out, and a shave were all had by my family) for premium prices which was expected, but the hard sell of products by the staff was extremely distasteful. The adjoining Fitness Center was also a bit of disappointment as hygiene wasn't a concern. I showed up for the yoga class which was held in the same area as spin class... and the instructor didn't even pretend to clean the gross floor before rolling out a bunch of dirty mats for the passengers. I have never felt so ripped off for the $17 I spent for the class. If you have read my review and gotten to this point, I do want to say that a lot of people around us LOVED the cruise. I can see how a lot of people wouldn't have cared about any of the things I mentioned. If you don't have young children, have low expectations for the quality of your meals, and just want to be on a floating hotel where you can drink, be entertained, and see some sights in Alaska, then a Princess cruise IS for you. Read Less
Sail Date August 2019
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get ... Read More
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get to lengthy customs. Ship entertainment very sparse at best. Not as stated online and in the brochures. Only 2 short shows the whole week. Nothing for 19-21 year olds to do. Food average in the buffet and anytime seating. Crown Grill dining the best. No whales sited. Our stateroom was on deck 16 and unfortunately there were very noisy kids on deck 17 running up and down ALL DAY & ALL NIGHT! Port stops ok. Typical tourist stuff. Skagway was fun. Museum, downtown shopping and a show representing the old "red light" district. Excursions were plentiful. We did our own and saved money. Glacier and wilderness the best. Tram (dont take if you don't like heights...1800 ft off the ground)in Ketchikan and shore plane tours ok. Read Less
Sail Date July 2019
In comparison to other cruises that we have taken, there were some obvious similarities as well as differences. Some services were great, some weren't. I will break it down (We took 7 day cruise with Coral Princess from Whittier to ... Read More
In comparison to other cruises that we have taken, there were some obvious similarities as well as differences. Some services were great, some weren't. I will break it down (We took 7 day cruise with Coral Princess from Whittier to Vancouver). Embarkation/ Disembarkation: We boarded from Whittier, Alaska which is a fairly small port. Ours was the only ship. Luggage drop off and check in was very smooth as we already have our luggage tagged. We were in the ship in less than 20 minutes after we got off our bus (by the way, bus ride from Anchorage to Whittier was great and quite scenic. I highly recommend doing this if possible). Similarly, disembarkation was fairly smooth. One pointer is that they would drop off instructions out of your stateroom for luggage tags. If you want to change the time you get off ship, just go to customer service and they will be happy to change the tags for you. On the subject, we were considering transfer by cruise line from Vancouver cruise port to the airport which was 29$ per person if arranged by Princess. However, we decided to use private taxi service which was only 30 Canadian dollars for minivan taxi and was very comfortable. Please note that there is no Uber or Lyft in Vancouver. We did not get greeted while boarding in the ship like we have with Disney or Royal Caribbean. They both provide very warm welcome upon entering the ship. This was definitely missing here with Princess. Ship: Ship looked average size. Not too small, not too big. It was fairly easy to get to our stateroom with minimal help from staff. First impression of ship was that of a fairly clean, well maintained ship with passengers over 50. Cabin: Since we have one year old traveling with us, we decided to choose Ocean view rather than balcony that we typically choose. Stateroom was very clean, well maintained and didn't seem too cluttered. Proper use of the space was very evident in comparison to some other ships we have been in. Overall, good experience. Dining/ Service: As we had issues with this, I am going to combine the two. First day on the cruise, we went to talk to Maitre D as some of the people in our group wanted changes made to our menu which is what we have done for every cruise we have taken without issues. Usually, they are HAPPY to accommodate as it is very simple request. Maitre D on Princess gave us lecture on how US regulation doesn't allow him to cater different menus as he has to worry about food and guest safety. He made it sound like we are cruising for the first time. The request was as simple as providing Chinese/ Mexican/Indian food items for some of the meals for example. I don't see how that interferes with US regulations. He was very difficult to work with. Even some of the servers in buffet dining area (Horizon dining) were far outright rude. When we went to first night of dining, we made similar request to head server and he was very accommodating. Our servers in evening dining area were great. Food quality was above average but nothing to brag about. Not many choices besides Pizza and burgers in off times. Evening snacks were good. We did not have internet service for the entire first 24 hours and could not get internet manager to come on the phone to explain why. Even after that there were issues. When it worked, it was fast. On last day, they sent us a letter stating that we would get refund of one day as a gesture. Gesture would have been to make entire package complimentary. Giving money back for the service not used is not gesture, it is expectation. As Princess won't allow me to buy internet per day, they should not be allowed to refund it for a day either. For the inconvenience of no availability of internet, proper customer service would have been apology and full refund in my opinion (by the way, I am still waiting for my one day refund). Entertainment and activities: Limited choices of shows, very few performances. Big screen didn't show too many movies. Definitely can improve. Ports and shore excursions: As Alaska cruise is mainly about excursions, I would strongly recommend pre-booking excursions either directly with Princess which is what we did or independently. We saw many families who wanted to book on the ports and could not get as they were all sold out. We also strongly recommend checking charges. We have a one year old who was charged for all excursions when we pre-booked it but when the passes came, his passes didn't. Upon inquiry, they told us that infants under 1 are free for all excursions. However, we still got charged at the time of booking and yet to see refund. Conclusion: Alaska is a must see destination anyway. I strongly recommend cruise with excursions to enjoy wilderness as few friends who explored Alaska by renting a car and hotels at the same time we did cruise felt that they did not get to see as much when we compared notes and pictures. However, I would pick right cruise. It seemed like Princess Cruise was not family friendly with less family oriented activities with rude staff. Princess needs to change culture with focus on customer service for paying customers. We will probably not use Princess for our next several cruises. Read Less
Sail Date July 2019
Recently cruised 7 days Anchorage to Vancouver. I could hardly believe the poor food in the buffet, often lukewarm and poor quality, mostly stews it seemed. But the worst was the lack of cleanliness. Railings were shiny on top but I ... Read More
Recently cruised 7 days Anchorage to Vancouver. I could hardly believe the poor food in the buffet, often lukewarm and poor quality, mostly stews it seemed. But the worst was the lack of cleanliness. Railings were shiny on top but I usually avoid the top rail because every other person has touched it. The 2nd row was almost always a sticky mess.This is not acceptable. Buffet on sister ship the Regal was great 1 1/2 years ago and I expected the same. As mentioned previously quality of food was a big letdown. No hot eggs or meats. Desserts not very tasty. the first 2 days of the cruise there was a person by the hand washing station leaning against the far wall requesting people to wash. I figure about 90% compliance. After those 2 days here was no staff person there, about 10% of people were actually washing hands, hand sanitizer dispenser was around the corner where it could barely be seen. I find this completely unacceptable, especially as most cruisers were first time on Princess so need to learn infection control. Kid in Pyjamas in front of hot counter sneezing with no hand coverage just pushed me over the edge. It appears Princess has changed their bed linens also, no top sheet and duvet cover is about 3o" shorter than the duvet so your feet are covered by a duvet that probably was used for the last person too. I did not like this either. Read Less
Sail Date June 2019
My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off ... Read More
My husbands dream vacation has always been to go to Alaska. We finally saved enough money to go. He is handicapped. We took a land & sea tour, May 14 – 26. It all started with the molded wheel being totally broken off when we arrived at our room at the Denali Lodge. It’s very hard to break them off. I did go to the front desk & the baggage department to report it & advise them their staff should be more careful when throwing luggage around. I also had to go to the front desk 4 times to get a new room card, as our door wouldn’t open. It was very hard for me to go back & forth with my back. They finally sent someone to fix the door. It took over 2 hours to get it resolved. We stayed at the Denali Lodge for 2 nights. We put out our tagged suitcases & wheelchair to be transported to our next hotel, the McKinley. Our luggage arrived but not our wheelchair. The manager was gracious enough to call the Denali. They told him our wheelchair was there and they would send it directly to the Cruise ship Royal Princess. The unacceptable nightmare began there. We had no problem boarding the ship. We never received our luggage until 11am the next day, no wheelchair! We find out that we were assigned to 3 rooms. Our luggage was found in one of the other 2 rooms. We checked with guest services every day. They did give us one of their wheelchairs, but I couldn’t push or maneuver it as I have had 2 back surgeries. My husband has a lightweight transport chair, which I can maneuver. I tried using it for the 1st excursion at Skagway. I couldn’t maneuver it, he even tried pushing me. We weren’t able to go ashore at Juneau because there was no shuttle. We did do a shore excursion at Ketchikan because a bus picked us up right at the ship. We were confined to only part of the ship due to our lack of a wheelchair that I could maneuver. We were at least fortunate enough to be close to the elevators. Luckily we had transport services at the airport for both of us. 11:30pm on the evening we returned home I received a phone call from the Golden Princess asking me where we were. He had our wheelchair. He said they didn’t return to port until June 1st. I emailed lost properties when were returned. Received a return that they have 2 weeks to respond. We had another trip booked for June 5 - 9. We had to borrow a scooter from a friend. Unfortunately it broke down on our 2nd day. Now we have the added expense of fixing their scooter. We were fortunate enough that we had brought 2 of our grandchildren along. They were able to push both of us in wheel chairs. I received a call while on our trip on June 8th, advising me that our wheelchair was being shipped via FedEx. We received it yesterday; June 12th. My husband has had 5 ventral hernia & 2 back surgeries. He has neuropathy in both his feet & lower legs. He also walks around the house with 2 canes. As I stated earlier I have had 2 back surgeries and am in need of another. I feel Princess Vacations could have been more sympathetic as they ruined our Alaska dream vacation. This Alaska vacation was a total disappointment & waste of our money. I feel everything that happened was totally unacceptable & avoidable. Read Less
Sail Date May 2019
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. ... Read More
We choose this particular cruise because we wanted to see Alaska as late in the season as possible. We hoped to see the Northern Lights and our best chance was mid- September. We spent 11 days on land, followed by a 7 day cruise. Boarding the ship couldn't have been any easier. We arrived via tour bus and from the time we dropped our luggage off to the Porter's outside and to us actually getting on the ship was maybe an hour. I was surprised to find that our stateroom was ready immediately and our luggage was waiting for us. The ship was on the smaller side but still quite nice, our cabin was small, but the large closet area made it so much less cramped once we were able to unpack our bags and get our suitcases out of the way. Dining left something to be desired. The food was simply okay at best whether it was in the buffet, dining room, or one of the specialty restaurants. We traveled as a group of 4, and often used the words "interesting" and " unimaginative" to describe whatever it was we were eating. It wasn't necessary good or bad-- just Interesting. I'll admit to being a bit of a picky eater, however there were times I'd go through all of the buffet lines and only come out with a bowl of Alfredo Pasta. I ate the same meal all 3 times we went to the dining room for a lack of anything else. Yes. I'm picky, but not THAT picky. Even my husband who will eat quite literally ANYTHING was pushing food away saying he didn't really like it. The most surprising part was that there was no food available ( other than room service) after 11pm. Entertainment and Actives were a disappointment as well. We booked the cruise knowing Princess was geared towards an older crowd-- which was perfectly fine as we're not really inclined to do much drinking or partying and we were planning to use the time to wind down and relax. The Princess Patter would arrive every evening and we'd read through it and circle whatever activities seemed appealing to us. There wasn't much to choose from.... There were 2 comedy shows offered, and maybe 2-3 of the typical game shows. The major Showtime production was " The Modern Man of the 60's, 70's and 80's." All of the activities ended by 10:30pm and we found ourselves headed to our cabin to watch TV for a lack of anything else to do. On one hand we were disappointed but on the other hand we didn't feel as if we were missing out on anything when we went to our cabin and took a nap. BTW we're in our early 30's, we don't knit, play bingo, eat dinner at 4pm or go to bed by 8:30...... Service was great. Everyone seemed happy and more than willing to accommodate any requests we may have had, Our room attended was always joking around with us and the bartenders would recognize us and remember our drink order. We did not do any shore excursions so I cannot comment on that, but the Ports were nice. Everything was well within walking distance, and they had plenty of stores and shops to poke around in. The scenery was amazing. Disembarking was fairly easy. Nothing out of the ordinary there. We sat next to a couple at the airport who had just taken the same cruise as us. They were a bit older, maybe 50's - early 60's and they more or less said the same thing. They were disappointed in the food and entertainment. We all said this was our First, and Last cruise with Princess. Read Less
Sail Date September 2018
We booked a Mini-Suite on this cruise when my work schedule conflicted with our Royal Caribbean itinerary in May aboard Jewel of The Seas. Our hopes were high about sailing on Princess to Alaska based on friends' and online reviews. ... Read More
We booked a Mini-Suite on this cruise when my work schedule conflicted with our Royal Caribbean itinerary in May aboard Jewel of The Seas. Our hopes were high about sailing on Princess to Alaska based on friends' and online reviews. Overall, The Golden Princess is an old ship (2001 I believe), and its age is showing. In general the public spaces felt cramped with limited seating, the decor was dated, and the layout of the decks and elevator locations made for a difficult to navigate ship. We were constantly confused about which direction was aft or forward. Directional signage would go a long way. We are in our early 40's, and can't imagine what that's like for older cruisers. The mini-suite is smaller than the Junior suite on RCCL, and this being an older ship, the stateroom also showed quite a bit of wear. There were only two functional outlets in the room. With cameras and other electronics to keep charged, this was inadequate. Also, the fold-out sofa bed was unable to be folded back up into a sofa for sitting. A Pullman bed is probably a better option. They could only provide two deck chairs for our family of three. On the plus side, the closet was huge, and the King bed was very comfortable. Food in the main dining hall and buffet was barely average, which ran counter to everything we heard prior to sailing on Princess. The real head-scratcher was the absence of hot chocolate onboard for an Alaska cruise. Dining staff were not very personable, this may be because we did anytime dining. The itinerary was fine. Juneau and Ketchikan were fantastic places to visit and the excursions (Juneau whale watching with Princess, Ketchikan independent Float Plane operator) were excellent. The Juneau stopover could be hours longer, and the tourist trap of Skagway much shorter. Hubbard Glacier and Glacier Bay were excellent. All in all this was a ship at the end of its sailing life doing a trip at the end of the season. Read Less
Sail Date September 2018
My husband had never been on a cruise before and we decided on the Alaskan trip. We enjoyed the ports and shore excursions and the food. The employees and food were wonderul. The ship was a big disappointment though. When we walked ... Read More
My husband had never been on a cruise before and we decided on the Alaskan trip. We enjoyed the ports and shore excursions and the food. The employees and food were wonderul. The ship was a big disappointment though. When we walked to our room the ship had a stale smoke smell to it. When we got to our room we had to open the balcony door to air out the room because it had an odor in it also. It gave me the feeling of a dirty room although it wasn't. The toilet in the bathroom didn't work so had to have someone work on it...still had trouble at times. The cold water in the shower didn't work so had to have someone fix that. There was mold around the ceiling in the shower. There were buckets sitting in the hall all week because of leaks in the ceiling. The coin machines in the laundry room didn't work so had to have someone look at them. The ship wasn't what I expected at ALL. I wouldn't recomment Golden Princess to anyone. Read Less
Sail Date September 2018
The food was never warm and not very good. Our steward was very friendly. The ship itself was not the cleaness. Poor entertainment 2 nights were ok. Not much to really do as we had sailed on Royal Caribbien and it was clean, good ... Read More
The food was never warm and not very good. Our steward was very friendly. The ship itself was not the cleaness. Poor entertainment 2 nights were ok. Not much to really do as we had sailed on Royal Caribbien and it was clean, good food, and great entertainment.. We loved Alaska but the ground tour the food was very expensive. If recommending a cruise line to Alaska I would not recommend Princess.... The people were friendly and the staff was also friendly. Princess has a monopoly on most of the restaurants were very expensive on land. On the morning of disembarkation tried to order room service for coffee and it was closed of all mornings, I loved Alaska and several friends have ask if we would recommend Princess? Our answer was no. two nights of entertainments were good but 2 out of 7 is not good. I recommend you review our concerns Read Less
Sail Date September 2017
The ports were great and Princess handled the arrivals and excursions very well. My husband and I enjoyed the touring and we have no complaints about the way the naturalist narrated the on-ship visit to the glaciers. The cruise ship ... Read More
The ports were great and Princess handled the arrivals and excursions very well. My husband and I enjoyed the touring and we have no complaints about the way the naturalist narrated the on-ship visit to the glaciers. The cruise ship left lots to be desired. We had a mini suite and paid for club class. The first evening I spent from 11:00 PM to 1:00 AM waiting for a maintenance person to figure out why our toilet wouldn't flush. He had to cut into a wall and although he resolved the issue, the odor in the bathroom persisted all seven days. I had considered asking for another cabin, but when I heard about the problems that others were experiencing, I decided not to do that. Others had water pouring into their suites and large commercial dehumidifiers set up to dry out various areas. The dehumidifiers were also set up in some of the hallways. Other people mentioned the odor that was quite foul—combination of garbage and sewage. I was not impressed with club class. We signed up for it since it was advertised that we would get preferred seating and special selections in the dining room. We did get preferred seating, but there were no special selections. The club class also included canapés each evening. Since they came the first two days without ordering, I was surprised to find that on the third day, they had to have been ordered 24-hours in advance. The food was not what we have come to expect on cruise ships. Our most recent experiences had been on Norwegian and Royal Caribbean. The food on those lines was fabulous—tasty and top class. On Princess, sauces had no taste and steaks were tough. I learned after the first few days to order fish, which was much better. The salmon was especially good, but there weren't enough meals that were memorable. Fresh vegetables were scarce and desserts were not that good. We ate dinner late and had been accustomed to attending the entertainment at a late showing on previous cruises. We missed some of the entertainment because we had dinner late. The service up at the pool level was terrible. I had to get up and walk to the bar each time I desired a drink. The app that Princess set up so that we could communicate via text message with other passengers was interesting but not practical. It did not send notifications. So, messages were received, but unless you were staring at the phone or checking regularly, there was no way to know that a message was received. Another thing that I think Princess has to consider is that just because one of the persons in a couple made the arrangements, both will have expenses and opinions. My husband made the arrangements online, but both of our emails were registered with Princess. In advance of the trip, I received many emails requesting that I book excursions. After the trip, only he received an evaluation form. I went online and requested my own form, but did not receive one. Additionally, on the app used for managing expenses incurred while on the ship, he could see my charges, but I could not see his. If it is a "room" account, we should no longer experience such discrimination. Read Less
Sail Date August 2017
ship was old - worn holes in chair in room - carpet had worn spots - carpet was coming apart in doorways - mold in shower - food in main dining room was boring & tasteless - showers very small - the only thing that I can say I liked ... Read More
ship was old - worn holes in chair in room - carpet had worn spots - carpet was coming apart in doorways - mold in shower - food in main dining room was boring & tasteless - showers very small - the only thing that I can say I liked about the cruise were the beds - very comfortable - doubtful we will ever go on a Princess cruise again - help was not that friendly, almost like they were too busy to really get to know you. The main dining room servers were aloof, almost as if they were 'above' you, you were just a faceless person. The entertainment was just as disappointing as the ship itself - mostly the crew doing the entertaining. The shore excursions were 'just ok'. We feel that we did not get very good value for our money. The views were fantastic - but that is expected, it was Alaska after all. Read Less
Sail Date July 2017
I've always heard that the land tour and cruise are the best for seeing Alaska and that Princess was the first line there. So I decided to book directly through Princess and it was a cluster from day one. The booking agent was ... Read More
I've always heard that the land tour and cruise are the best for seeing Alaska and that Princess was the first line there. So I decided to book directly through Princess and it was a cluster from day one. The booking agent was incompetent. Supervisors are rude and inconsiderate. The ship is old and decrepit. But I must admit the food was above average and the entertainment was decent. Under no circumstances would I ever recommend Princess. The service on board the vessel was mediocre at best – waitstaff are rude and many of the stewards are arrogant. Trip itself was great. We sailed Princess once before and the food was below average, and the ship workers were unfriendly. We thought it was a fluke. It is a systemic problem with Princess. But for my great assistant helping to fix all the travel problems with airlines booked through Princess, we never would've made it and there were five of us traveling. I went all the way to the top of the food chain of customer service and was treated without any courtesy or respect. I am no longer an investor in this cruise line and I will only sail celebrity, Royal Caribbean, or Holland America. I will never recommend Princess to anyone. Read Less
Sail Date July 2017
After looking at the various brochures and excursions, I felt confident Princess Cruises would be the best choice. The pictures showed the wildlife in Denali National Park as plentiful and when I experienced Denali National Park by Tour ... Read More
After looking at the various brochures and excursions, I felt confident Princess Cruises would be the best choice. The pictures showed the wildlife in Denali National Park as plentiful and when I experienced Denali National Park by Tour Bus, we didn't see much of anything. Very disappointed by this, the 10th day of my 11 day Alaska Package with Princess Cruises, I finally seen some of the wildlife I was looking forward to see. This was an excursion in Ketchikan, AK. The cruise's entertainment was very poor. I walked out on most shows and entertainment. I compare this with Holland American and Norwegian cruises I have taken in the past. Those shows were perfection compared to the Las Vegas type entertainment. I don't know where Princess Cruises' entertainment coordinator was when they ended up with the entertainment on this cruise. I found many times to be bored to tears whereas the other cruises kept me so busy and entertained, I didn't have time to sleep. The food, especially the buffet, were a disappointment. What happened to the midnight buffet and the ice carvings? This last cruise with Princess had one buffet open and I visited 2 days into the cruise for lunch. It was not visually appealing and appetizing. It looked like an inexpensive buffet you'd find in any city. Nothing special. The dining experience was good as long as you had assigned seating. The dining room had good quality food for the most part, but there were times I had to reject the food due to it being undercooked or bad taste. I'm not a picky eater so it must have been bad! The embarkation was poorly coordinated. Princess Cruises released me off the ship too late and missed my flight from Vancouver to Seattle and then to Phoenix. To top that off Alaska Air had a 4 hour delayed flight I was on again missing my connection and luggage. Alaska Air treated me very nice, compensated my inconvenience with a discounted ticket for future travel, and never charged me for rebooking due to Princess Cruises lack of getting me off the ship in time for my flight. Allow 4 hours at the airport when going through customs...that's what I was later told at the airport. I was told by my Trip Advisor at Princess Cruises to complain to Customer Service. I wrote them an e-mail (address provided by my Trip Advisor) 3 weeks ago and I have not heard a word back from them. They have terrible service all the way around. Read Less
Sail Date July 2017
We chose this cruise with Princess because it stopped at the ports that we were interested in and fit the dates that our granddaughter (14) could travel. Our past cruising experience has been one short trip on Royal Caribbean out of Ft. ... Read More
We chose this cruise with Princess because it stopped at the ports that we were interested in and fit the dates that our granddaughter (14) could travel. Our past cruising experience has been one short trip on Royal Caribbean out of Ft. Lauderdale and two trips on the Viking Ocean line (Viking Star.) We didn't expect Princess to live up to our experiences on Viking. The cost on Princess was much less. However we anticipated much better quality of food in all dining locations. The pizza was great near the pool and much better than anything in Horizon Court. We found the service in Horizon Court to be very spotty. Tables were not cleaned quickly when there were people waiting for tables. Service in the Amalfi Dining Room was excellent. However, our servers had too many tables to serve and were constantly rushed. I felt sorry for them. We arrived at 5:30 but felt rushed out to get the next seating ready. We spent a lot of time sitting in the Wheelhouse Bar playing cards with our granddaughter. Service there was excellent and prompt. We enjoyed the music as background to game playing both before and after dinner. I found the constant attempt to sell you something very annoying. I'm not a shopper so it was uninteresting to me. Also the furniture throughout the ship was in terrible shape. Hopefully that will all be replaced when the ship goes for refurbishment in December. We obviously chose the wrong ship for our cruise to Alaska. I have heard that the Star is being refurbished in December and that will make a huge difference. We'll continue to cruise but on smaller ships. Read Less
Sail Date June 2017
Cruise was ok but there are major opportunities for improvement. Regular rooms are average. Shower is so small you can't raise your arms to wash your hair without hitting walls and shower curtain. Room attendant was very good ... Read More
Cruise was ok but there are major opportunities for improvement. Regular rooms are average. Shower is so small you can't raise your arms to wash your hair without hitting walls and shower curtain. Room attendant was very good and efficient. We always had a clean room. The Restaurant is good. The appetizers were the best part. The service is average to poor. The waiter watched my vision impaired, 80 year old Father-in Law, trip on the step and made a joke to everyone. Very disappointing behavior that is unacceptable. We got the beverage package for $50 a day to simplify things and it was a complete hassle. We were denied water if we ordered it with a cocktail, only one drink allowed at a time! NOT WORTH THE HASSLE as we are not big boozers. After a good workout in the gym I went to the bar for a sparkling water and asked for two since they are so small and was denied two. I had to drink one, sign for it and then ask for another one and wait while the bartender huffed away because I asked for another. They know how to really aggravate you and have no shame in it. I'm not sure if this is the goal to make you give up and save them money? It was completely ridiculous. I will never go on Princess Cruises again. Read Less
Sail Date June 2016
We chose this cruise because of the land tour that we could take in conjunction with it. The land tour was very good: well run, nice facilities. We had been on a Princess cruise about 30 years ago and were disappointed. We thought we ... Read More
We chose this cruise because of the land tour that we could take in conjunction with it. The land tour was very good: well run, nice facilities. We had been on a Princess cruise about 30 years ago and were disappointed. We thought we would try them again, but again disappointed. We had been cruising on a "more expensive" cruise line. (Please note my explanation at the end why more expensive is in quotes) However, we went with an open mind to try Princess again. Disappointment starts with embarkation. On the other lines, you are given a map of ship - I had to go to passenger services, and wait in line to get one. In other rooms, there is a deck layout - not here, never found one - had to ask steward where the laundry room was. To get a equivalent sized room to the standard room on the "more expensive". we booked a mini-suite. The size and storage was good. The first disappointment was the bathroom. The shower curtain continually billowed in and stuck to us. I am average size person. I tried everything I could think of to not be stuck to the shower curtain - tried open door, closed door, cool water, hot water - always having the curtain sticking to me - yuck! The biggest disappointment was dining. We chose "anytime" dining, and I guess just about every one else did because most nights the lines were just too long to wait (clear down the hall, across the Atrium) That forced us to eat at the buffet - which we NEVER normally do. We do not like buffets in the first place. However, really gross was that in the Horizon buffet the dishes and "glass ware" was PLASTIC - yuck! Imagine drinking wine out of a plastic glass. And how do they sanitize them - yuck! I only see plastic ware justified if is adjacent to a pool, which this is not. In general, the food tasted good except for desserts. They may have started OK, but seemed like the cut pieces sat out for hours and some of the cake was rock hard and inedible. What a waste. The service was passable, but certainly not good. On the "more expensive" cruise line, although the ship was almost 1/2 as large, there were 5 specialty restaurants - 4 of which had NO additional charge (like the $29 per head charge on Princess), plus a buffet, main dining room, grill, etc, So no, or minimal lines, for dining. You absolutely cannot compare the dining experiences - one is a 2 and the other a 10. Another disappointment, we had the "all inclusive" beverage card. However, no beverages were supplied to your room. You had to go to a bar to get a bottle of water - and they would only give you one at a time. On other lines, water is available lots of places including in your room fridge for no extra charge. The entertainment was good, but one had to go really early to get a seat. Again, on the much smaller "more expensive" line, the venues were about as large, so no hurrying to get a seat. We did not find this relaxing which we look for on vacation. Moreover, there was a constant selling, mandatory stop for picture taking, auctions, etc. Some people may like this, but we do not like all the hype, and it jangled our nerves. The gym seemed adequate, but there was no one to monitor, and no means to wipe down the machines! - yuck! Did not go back there As you can see that is more than 3 "yucks" - 3 strikes your're out! Please note: when comparing price, the "more expensive" cruise line, not only was it more pleasant, but the price INCLUDED air fare, a regular room is equivalent to a mini suite, beverages, free wi fi, some shore excursions, etc. So in the final total, the cost is about the same for a much better product! Read Less
Sail Date May 2016
First time on Star Princess, second cruise with Princess, probably the last. The ship is fast heading toward being in poor condition. We found buckets positioned around catching water leaks throughout the ship. Wish they had a bucket ... Read More
First time on Star Princess, second cruise with Princess, probably the last. The ship is fast heading toward being in poor condition. We found buckets positioned around catching water leaks throughout the ship. Wish they had a bucket behind my chair in the Capri dining room, we sit down to the aroma of a strong musty smell. It didn't take long to understand why when water started dripping on my back while seated at the table. This is the same dining room they earlier had refused to allow me into on formal night because I was wearing dark colored pants made of a denim type material. I guess I should be glad they turned me away because I'd really be upset had water dripped on my really fancy duds. The assistant waiter made a hard drive on me to purchase a premium coffee after I asked for coffee, I never got the coffee. He didn't stop with his drive for me to purchase something, he then proceeded to entice me to purchase some type of liquor. We don't drink. He finally left us. Still no coffee. There is a continual push from the moment you get onboard until you get off to get into your pockets. A lot of the activities are centered around selling you something. Nearly every sitting place on the ship has staff ready to pounce on you trying to sell something. We got completely weary with all this by the second and third day. A whole week of it nearly drives you out of your mind. The presentations often contain off color references to something sexual or at least to private areas of the body. This is totally unnecessary. The security staff got very rude with me while coming back on board because I forgot to take my phone out of my pocket. You are in a very tight space and trying, with people pushing on you from behind and the security people trying to prod you forward like cattle, to remember everything. We are all human beings even if some don't act like it I guess. You give some people a little authority and it goes to their head. The buffet is really hit and miss. More miss than hit. Hamburgers from the Trident Grill are very good, so is the pizza. Crown Grill is awesome, foodwise. Service is slower than molasses on a cold day though, took over two hours to complete our meal once seated. A lot of the staff is just there, not very punctual. Although there are some that you'll find doing a great job. They have a tough job, I understand and feel sorry for them for the most part. I'll probably consider another cruise line if there is a next time. Read Less
Sail Date September 2015
We were pleased with the embarkation for Princess. That went very smoothly, and we were very pleased with our itinerary and excursions. We also felt that there was adequate storage in the cabin to put all of our belongings away. We ... Read More
We were pleased with the embarkation for Princess. That went very smoothly, and we were very pleased with our itinerary and excursions. We also felt that there was adequate storage in the cabin to put all of our belongings away. We also enjoyed our anytime dining and liked our server so much that we requested his table every evening. The food was delicious. The entertainment was good, and our favorite was an impressionist. He even got a standing ovation at the end of his performance. Our main problem is that I booked this cruise nearly one year in advance and specifically asked the Princess cruise specialist to help us select a quiet inside cabin. The room was anything except quiet! The galley was above us, and at various hours throughtout the night we could hear large heavy carts being rolled across the floor. However, there was a rattling metal noise that made good sleep impossible. It would rattle periodically throught the day and during the middle of the night. We brought this to the attention of the staff, but they couldn't explain what the noise was or where it was coming from. They experessed concern by calling us daily to ask us if it had improved, but they didn't have any available cabins to move us to. I even used a sound machine that I turned up fairly loudly trying to drown out these annoying noises, but it was to no avail. The staff did a very good job with other matters, but we would never book this cabin again and are unsure we would ever consider booking Princess again due to this problem with our cabin. Read Less
Sail Date August 2015
This is my second cruise with Princess and third overall. I cruised Princess two years ago (Sapphire) and had some serious issues with wheelchair accessibility. Based on Princess indicating that was not the norm and the rave reviews of ... Read More
This is my second cruise with Princess and third overall. I cruised Princess two years ago (Sapphire) and had some serious issues with wheelchair accessibility. Based on Princess indicating that was not the norm and the rave reviews of those on this forum, I figured that I would try it again, given that they had such a superior itinerary to any other carrier (Glacier Bay, specifically). I couldn't have been more wrong. I don't want to get in to a long and drawn out explanation here, but I will simply say that if you are in a wheelchair and would like to function with some degree of independence, this ship is going to present some real challenges for you. First, the balcony ramp design is grossly flawed. The first issue is that the ramp going to the balcony was not wheelchair accessible unless I would get someone to help me. There was a metal bar on the ramp that had to be manually pushed down to mitigate the gap between the two ramps and that bar had to be pushed up to be able to close the door. It took until Monday at 3pm until this issue was finally resolved (A ramp was installed that didn't have this metal flap/bar). It is mind boggling to even think about what Princess was thinking when they designed this. There were also some serious issues with the bathroom setup, which I was told was "by design." After two days of back and forth, I finally told them to forget it as they couldn't come up with a solution. It made for an uncomfortable trip. There are also significant thresholds on many entrance ways that you will have to take on with care. You will also need to be strong to wheel through some really tough spots in the carpet where it is extremely thick and hard to wheel. You will also encounter a challenge in getting out to the Promenade deck due to big lips/thresholds on the ramps. It really is a challenge. If you aren't going to have any assistance, I'd advise to avoid the Star Princess. The Princess attitude on this seems to be "Just ask a crew member for help," but I don't want to constantly have to ask for help. I want to be able to do it on my own. We also requested that our Mom be delivered balloons and a Happy Anniversary (for her 41st) card/sign. This wasn't done. When I called at 3pm the day of the anniversary, we were told it would be taken care of. It wasn't done before dinner (5:30pm) but when she got back to her cabin at 8pm, she had balloons and a "Happy Birthday" sign when it was her anniversary. Unlike the accessibility stuff, this is a really straight forward request that shouldn't have been messed up. As far as service, we found that some staff members (Hilario and his assistant Angelito and Dejan and his assistant Nikola in the dining room) (Cabin Stewards Edgar and Roderick were also excellent) were terrific while others weren't particularly helpful. Regarding food, I would say that it all depends on your point of comparison. If you come from a big city (NYC, DC, Philadelphia, San Francisco, Los Angeles etc.), it isn't 4 or 5 star restaurant quality food. It is probably more like 3 star quality of food. Some things were very good (Goat Cheese Souffle) while others (Gnocchi) were very poor. With that being said, if quantity is your thing, you will like this cruise. There are tons of places to get food. On the Alaska side, Alaska was just awesome. We flew in to Anchorage, took the Alaska railroad to Whittier, and then embarked there. The embarkation process wasn't too bad. Hubbard Glacier was incredible as was Glacier Bay National Park. Whale watching (done through an outside vendor) in Juneau was amazing (Got to see Orcas). In Skagway, we did the free ranger guided tour, which was just okay. We also did Jewell Gardens glass blowing experience, which we enjoyed (Also booked that outside of Princess). In Ketchikan, we did the Misty Fjords cruise through Princess and found it disappointing in that there was so much travel (1-1.5 hours each way) that we didn't get to enjoy the Fjords or wildlife (Harbor Seals) as much as we would have liked. Three hours of travel on a 4.5 trip makes for a less than interesting adventure. We also didn't get back to the ship as the tour was 30 minutes late until 20 minutes after the all aboard time, but we were fortunate that this was a Princess excursion so they were aware that the tour was running late. We disembarked in Vancouver, which was complete chaos. It is probably the worst I have seen on a Princess ship. In Vancouver, you will be asked for your Passport about 6 times and I would plan on getting there a good two hours before your flight. It was a complete mad house at the airport. As far as food at the Vancouver Airport, Tim Horton's was the best bet, in our view. It is reasonably priced for the airport and the food was fresh and pretty decent (for airport food). As far as entertainment, some activities were interesting (Trivia) while others (the shows) seemed really geared to the older crowd (Lots of old songs). We all felt that the offerings as far as entertainment are concerned were really limited. On a previous cruise, the naturalist had a bunch of presentations on what kind of wildlife one might expect to see and where they might see it. That wasn't done on this cruise. It was odd because on previous cruises these events drew a full house in the theater. On this cruise (as far as the naturalist goes), there was a seminar on the sounds sea creatures make, an informal Q&A, and a seminar on creatures after dark (which I didn't attend). As a wheelchair bound individual, I won't be using Princess again after having two bad cruise experiences. The company's approach to accessibility is really flawed in my opinion. I would heartily recommend a cruise to Alaska though (with another line). Princess gets a 2/10 and Alaska gets a 10/10 from me. Read Less
Sail Date July 2015
Our cruise started with a 3 day land portion. Sights were great, lodging and food were not. Rooms at both lodges were equal to a stay at a Super 8 motel, in fact our room at the Denali lodge had mold in the shower. Food was over priced ... Read More
Our cruise started with a 3 day land portion. Sights were great, lodging and food were not. Rooms at both lodges were equal to a stay at a Super 8 motel, in fact our room at the Denali lodge had mold in the shower. Food was over priced and below average. We did a Back Country dining tour in Denali--don't waste your time or your money. 2 high school students took us back on a covered wagon, and struggled to answer basic questions about the area. We were then served Costco heated food for dinner which was pretty awful. To top it off we got a flat tire on the way back and were asked to hike the rest of the way. Denali was a different story, we upgraded to the Tundra tour, and would highly recommend it. Our tour guide/bus driver was amazing and we saw beautiful sights and lots of wildlife. Our train trip back into Whitter to meet the cruise was less than steller. 12 hours, and our A/C stopped working turned our rail car into a 90 degree hot box. The "princess customer representative" did nothing, nor apologized,but seem to avoid our car all together. Once we boarded the Coral, the ship is in need of some dry dock time (which I think it is scheduled for). Biggest disappointment--food. The buffet choices was very limited, and was very subpar, as far as my previous cruise experiences go. Dining room was equally disappointing. The menu choices, as well as the actual food was just not good. We had better meals in town. We booked a few excursions indepently in Anchorage, both I would high recommend. Salmonberry tours--Anchorage conservation center. Great tour guide, and a great place to see the animals up close. And in Whittier, Philips 26 glacier tour, beautiful sights. On the cruise we booked through Princess, would highly recommend Whale Watching and Mendenhall Glacier with Allen Marine in Juenau. Great crew, and overall great tour. Don't miss White Pass Rail in Skagway. One of the most scenic yours I have ever been on. In fact it was the second time, we had done the same tour 5 years ago. All in all I would skip the land portion, spend some time in Anchorage, and privately book a trip in Denali, mind you not staying at the Princess Lodge. The inside passage is something you shouldn't miss but I would recommend a different cruise line. Read Less
Sail Date June 2015
Booked the Alaska Cruise for our 50th Anniversary bringing a total of 18 people!! Rooms were OK but a little tired.....our room, aft suite, was nice with a huge balcony. Service on board was courteous and friendly but occasionally we would ... Read More
Booked the Alaska Cruise for our 50th Anniversary bringing a total of 18 people!! Rooms were OK but a little tired.....our room, aft suite, was nice with a huge balcony. Service on board was courteous and friendly but occasionally we would get a disgruntled employee. At times there was a fairly significant language barrier. Food was just average to poor at (overcooked, goopy, dried out)......we were somewhat spoiled since we recently did two Regent Cruises! Also at times the service was very , very SLOW! They also ran out of diet soda, two different Pinot Noirs! We also did not like the incessant advertising of shops in the ports of call.....owned by cruise companies. Watch out for arcade room as kids can play using their room key! All in all, we had a great family trip but something needs to be done about service and food in main dining rooms (we did not try specialty rest.) or they will loose business. Also, they automatically add a 15% gratuity to all drinks.......it should be included in daily service charge. Read Less
Sail Date August 2014

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