From the time we boarded there was courtesy, assistance and helpfulness. Our cabin stewart was excellent and the room service for our coffee every morning between 6:30 and 7:00 was right there...we did tip the waiter that brought our coffee every morning it was someone different everyday....as well as our cabin stewerts.... we presented them with a thank you card with a tip of our personal ...
My wife and I chose to celebrate our 40th by going on a cruise. We picked Holland America and was very glad we did. The experience was beyond our expectations. The comfort and service was better than most 5 star resorts. We especially enjoyed the perks of the Neptune Suite. The concierge service was great. We decided to renew our vows during the cruise and the Cruise director, Erin, and our ...
Chose cruise primarily because of departure port and dates of sailing. (Over NY Eve).
Positives:
1. The signature suite!
2. Stewards very friendly--everyone always said hello.
3. Ship was redone a year ago--so spaces are nicely kept up. Very clean!
4. The EXC area and the Observation deck were VERY nice. We hung out there several times.
5. The customer service was positive and ...
My sweetheart enjoys the low key atmosphere of HAL, as well as the food and service. The service was good but not what I have experienced in the past.
The food is excellent, we ate in the main dining room for dinner, did not partake in the specialty restaurants this time.
The room was spacious and clean, plenty of storage.
My one beef is with the entertainment, it is nice but very low ...
In the interest of full disclosure the only reason I booked this cruise was because it dove tailed with a cruise I was taking prior, and I wanted to be away over Christmas.
I was fully prepared to be met with a sea of blue hair and was pleasantly surprised that there were more children on this sailing (over Christmas week) than I’ve seen on Carnival. This gave a youthful feel to the cruise, ...
The ship was great, just underwent a refit this past spring. Elevators are extremely fast, service was excellent, easy to get around the ship, food was really good (way better than most lines) and the small details really made a difference. The Casino and bars were great as well! Grandmother, Mother and Father, and 2 teens traveled in 2 Veranda rooms - very comfortable. We dined mainly in the ...
No kids visiting us in Florida for Christmas so we treated ourselves to a Christmas cruise. We have over 200 days on HAL and have definitely seen a decline in service,especially in the MDR,in the last few years.
To negate this decline somewhat we chose a Neptune Suite and found the service to be excellent. Embarkation and disembarkation were a breeze, especially with a Global Entry Traveller ...
We wanted to see the Panama Canal and Central America countries. This cruise not disappoint. All except the tour in Costa Rica on a boat and a train. So disappointing . On the boat thought we'd see bunches of monkeys and other wild creatures , plus many crocs.
Saw th e head of a croc and no. Monkeys..only a few birds..no big deal. The train ride was hot and uncomfortable.
Th e ships areas ...
Embarkation was smooth and seamless HAL has everything well coordinated. Our balcony cabin was the same as all signature class ships but our Room stewards were great. Matter of fact as we have come to expect with HAL the entire crew was excellent. Friendly beyond belief and they work so hard. The ship is scheduled for dry dock so I am hoping that the public areas get a little TLC. You can sure ...
The cruise was chosen because it went the whole length of the Panama Canal and we wished to visit the ports on the Pacific and in the Caribbean. To that end, we thoroughly enjoyed the climate, environment, people and places all very new to us.
Just about all of the passengers were "seniors". Many were youthful, energetic and sharp-witted, but not all..
The Westerdam, despite being only 15 ...