Alaska Westerdam Alaska Cruise Reviews

4.5 / 5.0
1,117 reviews
The timings for meal were restrictive for us.
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Buffet breakfast was not up to standard.
Photo Credit: briansnel
Smoking area was best we ever experienced.
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Towel animal zoo, done by all the stewards.  So fun!
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4.0
Very Good
370 reviews
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1-10 of 22 Alaska Westerdam Alaska Cruise Reviews


Holland America Needs To Work On Improving Their Customer Experience and Food

Review for a Alaska Cruise on Westerdam

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reelfast
10+ Cruises • Age 70s

We wanted to try Holland America after a four year pause. Short cruise in Alaska. We booked a Neptune suite. The cabin is typical for a Neptune; well maintained, clean, and serviced by an experienced pair of cabin attendants. The Neptune Lounge was as well. On boarding we had only one lunch option, the Lido. It was overcrowded, seating was non-existent, and the food looked unappetizing. ...
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Sail Date: July 2023

Cabin Type: Neptune Deluxe Verandah Suite


Great cabin stewards but that it.

Review for a Alaska Cruise on Westerdam

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msim59
6-10 Cruises • Age 60s

Splurged and took my wife on her first cruise and try and pamper her some with a bamboo spa massage as well as a mani-pedi, which were paid in advance t our sailing. After both treatments, my wife was bruised on the back of her legs from the massage and her hands and feet were slightly bruised as well. While walking on different deck while the crew were working to keep the ship clean, the solvent ...
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Sail Date: July 2023

Cabin Type: Deluxe Ocean-View Verandah Stateroom


Lots of issues - Mixed bag

Review for a Alaska Cruise on Westerdam

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Prescurrie
10+ Cruises • Age 60s

We sailed on the Westerdam June 12-19 as part of a 13 person family trip. Here is a summary and highlights / lowlights: We are a couple in late 50’s with 2 of our kids (30, 27) and one of their spouses with us. Embarkation was at pier 91 in Seattle and was terrible. Despite doing verifly app, Canada app, doing pre-Covid test appropriately and completing Navigator app, Holland really ...
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Sail Date: June 2022

Cabin Type: Deluxe Ocean-View Verandah Stateroom


Awful food on a floating petri dish

Review for a Alaska Cruise on Westerdam

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31Express
First Time Cruiser • Age 60s

This was our first cruise--and we chose it based largely on reviews here and on other sites which gave it high marks for food. We beg to differ. Among the low-lights: burned omelets, over-cooked fish, under-cooked pasta, laughably bad fried chicken and pathetic attempts at caesar salad. In fairness--the desserts on board were fabulous--but the only truly good meal we enjoyed came during an ...
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Sail Date: September 2019


A disappointing cruise completely ruined by a trash beverage manager

Review for a Alaska Cruise on Westerdam

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ChristinaCruiser
6-10 Cruises • Age 50s

As a former Hal loyalist, I was excited to cruise again after a short 2-3 years break. I grabbed my son to go with me as my hubby didn’t want to visit Alaska for the Nth time. The first indication that things weren't as rosy as I’d remembered was our embarkation lunch at the Lido. We selected a variety of items from the Asian section (Thai) and the meat was dry, tough and too salty. We ...
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Sail Date: August 2019

Cabin Type: Large Outside Stateroom (fully obstructed views)


RECONSIDER SAILING ON HAL: Lack of Service Training / System Issues Abound

Review for a Alaska Cruise on Westerdam

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in8ure
10+ Cruises • Age 60s

HAL Westerdam July 14 to 28 Alaska We were on Niew Amsterdam in 2016 and found it to be excellent. We loved it so much, both managers and crew were very friendly and accommodating. Therefore, when an opportunity for an Alaska cruise North and Southbound on the Westerdam came by, we did not hesitate to book the cruise. However, what we experienced was far from our previous HAL experience. It was ...
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Sail Date: July 2019


Westerdam - Sept 23 - 30

Review for a Alaska Cruise on Westerdam

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Oscar13
2-5 Cruises • Age 60s

We love doing the Alaska trip, it is very easy for us coming from Vancouver Island. This trip makes the 4th time we have done this route and we will do it again, next time we will probably do a southbound run. Each time we have done something slightly different: change in port Skagway to Sitka, change in glacier, Glacier Bay, Hubbard Glacier and Tracy Arm/Endicott. Embarkation took about an ...
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Sail Date: September 2018

Cabin Type: Deluxe Ocean-View Verandah Stateroom


More than a Little Disappointing!

Review for a Alaska Cruise on Westerdam

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Sunneegrl48
6-10 Cruises • Age 70s

We picked this cruise because we were sailing on the Rotterdam and thought we were getting a good deal booking while sailing. We actually found out that people who booked through and 1st time sailings on HAL got a lot more perks than we did. Having sailed 5 or 6 times before on HAL, we were shocked and disappointed by the food, the lack of entertainment and many amenities that once were ...
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Sail Date: July 2018

Cabin Type: Deluxe Ocean-View Verandah Stateroom


Holland Westerdam Alaska

Review for a Alaska Cruise on Westerdam

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Southerner16
2-5 Cruises • Age 50s

Staff- friendly, accommodating and smiling. Neptune Suite- worth the money for the space-bed is comfortable- needs updating, countertops/tub/shower cracked. Ship is dated and smells- lack of staff cleaning regularly in common areas until gastrointestinal virus hit the ship. Then procedures were put in place to keep all guests from being infected. More cleaning, servers at all food and drink ...
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Sail Date: September 2016

Cabin Type: Neptune Deluxe Verandah Suite


Not the way to see Alaska

Review for a Alaska Cruise on Westerdam

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E.P.Dowd
2-5 Cruises • Age 60s

Very disappointing onboard. Would definitely not recommend HAL. Everything was below average in terms of quality of service, food and especially lack of concern or caring by anyone in the "front office." If you have a problem onboard you are on your own. Crew is from Asia and they are hardworking but you get lots of "smiles" and very little actual service. The feeling onboard is "mass market" ...
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Sail Date: September 2016


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