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81 Rostock (Warnemunde) to Baltic Sea Cruise Reviews

The restaurant staff very professional and well trained. Out cabine room was superficial clean every day lots of dust and the bedsheets not changed for the entire week. The excursion staff lack of knowledge and very rude not happy to offer ... Read More
The restaurant staff very professional and well trained. Out cabine room was superficial clean every day lots of dust and the bedsheets not changed for the entire week. The excursion staff lack of knowledge and very rude not happy to offer any excursions in English unless is just downtown were we can go by ourselves. We we looking forward to have a nice hiking and engage with nature but NOT POSSIBLE NOT POSSIBLE. When we book the excursion there was nowhere mentioned that they don’t have a English guide available not the necessary number of people needed so the tour can be offer. The excursion assistant manager poor poor quality of service and very disrespectful. I wasn’t expected to have such a unprofessional staff.They absolutely were so rude that I will never try a cruise with this company and I will let everyone know about my terrible experience on the ship. It almost felt that staff were angry when speaking to them in English. They don’t have the urge to offer quality service as you seen been advertised. Read Less
Sail Date August 2019
We did the Mediterranean on this ship a few years ago and we enjoyed returning to this beautiful ship. The food on Princess in my opinion is a cut above many other lines but I did notice a slight change in quality on the many beef dishes. ... Read More
We did the Mediterranean on this ship a few years ago and we enjoyed returning to this beautiful ship. The food on Princess in my opinion is a cut above many other lines but I did notice a slight change in quality on the many beef dishes. Still very good though. The medallion program is very convenient, however, there seems to still be some bugs to be worked out on the Ocean compass and now apps. Harder than necessary to connect and sign in. When working though they are a nice add. Entertainment was above average for the most part. The ports of call on this cruise were Warnemunde Germany, Oslo Norway, Copenhagen Denmark, Stockholm Sweden, Helsinki Finland, St Petersburg Russia, (2 days), and Tallinn Estonia. Beware of the pick pocket problem in all of these ports. The tour guides repeatedly warn of them and there are signs in tourist attractions also warning. We had a elderly lady have her purse with passports and cash stolen at a cafe in Stockholm. There are only 3 sea days on the itinerary so by the end you will have to catch up on some sleep. Read Less
Sail Date July 2019
Chose to get on it Germany because there is way too much to see in Berlin and port is 2+ hours away. Flew in several days before cruise departure so we could tour Berlin first. Highly recommend a Hop-On-Hop-Off 48 hour pass. Tour of nearby ... Read More
Chose to get on it Germany because there is way too much to see in Berlin and port is 2+ hours away. Flew in several days before cruise departure so we could tour Berlin first. Highly recommend a Hop-On-Hop-Off 48 hour pass. Tour of nearby Sachsenhausen Concentration Camp is very affordable when purchased directly (just $25) and not as a Princess excursion. Took a cab back to Tegel Airport to get a Princess Transfer (bus) as it would take almost twice as long to get to port from Berlin by train on our own. Have been on the Regal Princess before, in the Caribbean, good ship with good amenities. First stop for us was Norway. Did the Oslo Without Lunch excursion and the guide Arlene was fantastic. Our guide in Denmark was not as good but really enjoyed seeing the palace and Tivoli Gardens. Next was Sweden where we docked in Nynashamn. We thoroughly enjoyed the RIB adventure but were disappointed it wasn’t combinable with any tours to Stockholm which is 45 minutes away from Nynashamn. Taxis in Sweden are not regulated so negotiate your fare first! There are only two highway routes to Stockholm (the other one takes over an hour) so if there’s an accident or traffic delays, you could run into trouble getting back to the ship so we opted to stay in Nynashamn. Disappointed that Princess didn’t organize a shuttle service given how far away the port is from Stockholm. Next port was Finland, did the winter adventure tour with the ice bar and dog sled ride. The berry infused vodka is tasty but the tour doesn’t stop anywhere near a liquor store so I couldn’t purchase any, shame. The next day we reached St Petersburg. We did the one day trip to Moscow which was very worth it! A St Petersburg area guide, Alexandra (very personable, friendly, organized, fun) met us, showed us a little of St Petersburg then accompanied us on the Sapsan train ride to Moscow. Have to say the breakfast on board the Sapsan was pretty good. A Moscow guide met us when we got off the train and took us to the Red Square, rode the subway with us, then to the Kremlin, and the Armoury. She was not as personable as Alexandra (who remained with us all day as well) but incredibly knowledgeable! Some didn’t like that she had so much to say but I found her quite informative: she said she has served as a translator for Gorbachev and Putin in the past and inserted some fascinating anecdotes; she was well educated on the sights we saw and also knew a lot about architecture and history so narrated the drive through Moscow as well. The return by Sapsan was accompanied by a good dinner on board. We returned to the ship around 12:30 am so this trip is not for the faint of heart! The next day we did the Hermitage tour, the guide was pretty knowledgeable, and then we had some free time on Nevsky Prospect in St Petersburg. This provided ample time to get lunch and buy souvenirs. There is a good bookstore on Nevsky Prospect, not far from where the bus let us off, but I do not recommend the cafe on the second floor (which our guide had suggested), the service was atrocious! We really could have used another day in port to see more of this beautiful city. Our last port before returning to Germany was Tallinn, Estonia which is a charming town. Lots of quaint shops in Lower Town filled with souvenirs and local hand made goods and food. I enjoyed the Lower Town Shopping Tour and opted to remain in town to enjoy lunch and shop some more before walking back to the ship (about a 20 minute walk). Read Less
Sail Date July 2019
I wanted this cruise to see the great Baltic capitals. Mission accomplished. One can only get an overview on these sorts of deals, but I felt that all our guides in the cities we went to were very knowledgeable and helped us understand ... Read More
I wanted this cruise to see the great Baltic capitals. Mission accomplished. One can only get an overview on these sorts of deals, but I felt that all our guides in the cities we went to were very knowledgeable and helped us understand something of the people and the things we were seeing. The ship is large, but never felt crowded. We sailed with my energetic ten year old granddaughter. She wanted to swim every day and had never been to a buffet before! She did not want to participate in any of the youth programs on the ship. Food on the cruise was uniformly excellent. Wee had anytime Club dining as Suite passengers and the food, service etc was excellent. We ate lunch either onshore or the buffet. Breakfast is in Sabatini's for Suite passengers, and one can order whatever one wants. Since very few are there the service is excellent. We only went to two shows, one was good and the other was excellent. All in all a very nice experience. Read Less
Sail Date July 2019
Our 3-generation family group of 6 enjoyed our weeklong Baltic cruise. We chose this sailing primarily for the combination of itinerary and cost and were not disappointed. We usually travel independently and found embarkation in ... Read More
Our 3-generation family group of 6 enjoyed our weeklong Baltic cruise. We chose this sailing primarily for the combination of itinerary and cost and were not disappointed. We usually travel independently and found embarkation in Warnemunde easy with the local train station a short walk from the modern Port facility. With the exception of St. Petersburg, where a visa is required, we found the ports (Stockholm, Helsinki, Copenhagen) easy to navigate on our own. In St. Petersburg, we booked a small group day tour with TJ Travel and were very pleased by how much we were able to see in a single day. We had no difficulty getting through Passport control with the provided tickets or finding the tour guide once in the port facility. Since only 2 of our group had cruise once 20 years ago, there were not many expectations and no one was disappointed. The balcony cabins were as large as the European hotel room we stayed in before the cruise, was always clean, and the kids found the double trundle sofa comfortable. After spending the day in some of the highest cost cities in Europe we loved coming back to the all you could eat buffet. We saved precious sightseeing time and dollars by only stopping for quick bites while in port. We really enjoyed our main dining room waitstaff (Juan Pablo and John) and looked forward to an enjoyable dinner each evening. We do not have recent comparison with other cruise lines, but everyone including the kids found something they enjoyed every night. After dinner, we attended at least the beginning of the nightly show, and some were better received by our family than others. The special acts (acrobats, contortionists) were big hits but the general dance numbers not as much of an interest. The lack of dialogue was not a concern for us, and we did not mind the variety of languages or being in a minority of Americans. MSC hosted a complimentary Independence Day reception for all American passengers on the evening of July 4th, and it was a nice gesture with free cocktails and entertainment. Our son who is 7 enjoyed the kids club, while our daughter who is 11 fell at the top of the same age group range and usually enjoyed staying with us instead. In general, staff members we encountered spoke English sufficiently to at least communicate basics and many were fluent. Some of the staff were amazing with their ability to switch between 6 languages seamlessly. We were able to feel like we were fully in Europe for the week but had no difficulty communicating. We would not hesitate to cruise with MSC again. Read Less
Sail Date June 2019
When I booked the cruise, I selected the Berlin embarkation port. I did not realize that most passengers started in Copenhagen. The fact that we were on leg “c” of the cruise detracted from the overall cruise experience. (1) We were ... Read More
When I booked the cruise, I selected the Berlin embarkation port. I did not realize that most passengers started in Copenhagen. The fact that we were on leg “c” of the cruise detracted from the overall cruise experience. (1) We were cut off from tour excursions 12 days before the cruise (not 5 as published online) because, according to Princess customer support “our cruise” window had closed, referring to the cruise that started 9 days before ours. We would have to adjust tours once we got on the ship; (2) When we got on the ship and went to the tour desk, we were told we had to wait until after we arrived in Copenhagen when “our cruise” started (a different cruise that started on Day 4 of ours); (3) We felt as though we were joining a cruise already in progress, no welcome party, incomplete information (we could only get port information through Oslo until after we picked up new passengers in Copenhagen) and leftover seating (explained later) in the dining room. The one positive is that onboarding was an absolute breeze since we were the only ones in the little tent! The staff warmly greeted us and seemed to know we were coming! On the flip side, it was a tad annoying when we were disembarking in Copenhagen (only our 2nd port) and staff was telling us to have a nice trip home. :( At least I didn't get disembarkation instructions on day 2 of the cruise like one of my family members. I was unsatisfied with the dining situation. We requested and reserved a dining time in the Allegro Dining Room and intentionally chose a close cabin due to my mother’s mobility issues. When we arrived, we were notified that we had been moved to a different less convenient dining room. What made it even more disappointing was that the staff in our dining room were only prepared for anytime diners and kept telling us to get in line. On two nights, our table was given away and one night we had completely different wait staff. Dinner generally took two hours (how many rolls can you eat?). The food was hit or miss - some nights spectacular and other nights like bad leftovers. The dishes were almost always over salted. There was no enforcement of dress code. Why ask me to use suitcase space for formalwear if people can wear blue jeans on formal night? I usually avoid the buffet because I'm cautious about germs onboard. The Princess staff enforced excellent hygience protocols and the food choice was impressive. However, the buffet was a nightmare of overcrowded lines and inadequate seating. Once you did secure a table, the juice and coffee service was excellent. The mobile apps are a mess. Why does it require 3-5 apps for basic functions? Also, they are glitchy. My family was continually dropped. The way finder feature was nice, especially since we were a party of 6, always looking for someone. It would have been fantastic, had everyone been able to stay on the app. Ship - Beautiful, clean and new. I loved the skywalk. My biggest complaint is the slowness of the elevators. At midship, the elevators have 3 independent cycles causing people to call the elevator from all 3 options. The result in that the elevators stop on floors unnecessarily. Since many of the main decks are not accessible from the aft (without going up and down), this was a real problem for our family member in a wheelchair. Cabin - The bed was HARD! It was so hard, I had to get up in the middle of the night, walk around and take lots of Alleve. The cabin steward was fantastic and kept the room spotless. Loved the flat screen TV and generous bathroom (by cruise ship standards). The Medallion technology was slow and glitchy but I loved being able to take care of all my check-in before I left home. In general, great idea - poor execution. Entertainment - Enjoyed the evening shows. They were a lot of fun. Shopping was very reasonable. I had one spa treatment and it was quite nice until I got the hard product sell at the end. Ports - Fantastic!! I loved every single one and left craving more time in each. We mostly booked private tours but the one Princess tour was smooth and worry free. My favorite port was Tallinn. Also, Princess does a great job at providing information about each upcoming port. This was our third cruise with Princess (Alaska - soso, UK - fabulous). We aren't done with this cruiseline but are definitely looking at other cruising options. Despite my criticisms, we still had a wonderful vacation. Read Less
Sail Date June 2019
We (five adults) wanted to go to the Baltics and MSC Poesia was the best option for us since we were to visit 9 ports including a two day stay in St. Petersburg. First time on MSC. We left from Warnemunde, Germany which is not an easy ... Read More
We (five adults) wanted to go to the Baltics and MSC Poesia was the best option for us since we were to visit 9 ports including a two day stay in St. Petersburg. First time on MSC. We left from Warnemunde, Germany which is not an easy port to get to nor leave from Berlin. We could have embarked and disembarked in Copenhagen which after our experience in Warnemunde I would recommend. In Warnemunde the bus leaves you quite away from the ship and traveling with medium size bags to the ship is not easy. On our return we had decided to take the train but that was cancelled without any notification and we ended up taking a train, a crammed bus and then another train lugging our bags up and down various flights of steep stairs. Other than that, the cruise in itself was a great experience. The ship was comfortable and very clean. Cabin service was excellent. The entertainment was among the best I had experienced. The Cruise staff in charge of Adult activities consisted of young people from varios countries ( Spain, Brazil, Panama, Mauritania to name just a few) who entertained us daily with their charm, wit, friendliness and antics throughout the cruise. The nightly shows I considered excellent, very different and entertaining. Our main dining room service ( we had the late seating) was remarkable making up for the not so great food. The food preparation was average. Overall we had fun experience and visited some great places. As a last note May can be quite chilly in the Baltic so pack accordingly. Read Less
Sail Date May 2019
We enjoyed the places of Port the cruise took, our cabin had a balcony and it was a very nice room, the food was poor and so was the service very unfriendly staff, made the ship experience very unpleasant. Having been on other cruise lines ... Read More
We enjoyed the places of Port the cruise took, our cabin had a balcony and it was a very nice room, the food was poor and so was the service very unfriendly staff, made the ship experience very unpleasant. Having been on other cruise lines this was the worst experience as it is the service that plays a huge part of the cruising experience. Other than the places of Port i wouldn't taken this line. The only staff members that was pleasant were the cruise director Petra, she is wonderfully talented and the guest entertainer with the magic show was good. Service needs serious improvement especially guest relations they were quick to answer without hearing our questions. On board entertainment was very poor. My partner and i requested a board game and most of the pieces were missing. There is not much to do on a sea day onboard. We had someone do a lecture on upcoming ports it was honestly pathetic!! She showed us pictures and knew nothing about any port, most guests walked out while she spoke, the master chef quiz after her was very nice. Read Less
Sail Date April 2019
I would like to give my honest review of the Baltic cruise on the MSC Poesia. We started our cruise in Warnemunde. We spent the night before the cruise in Rostock, Germany. It was a nice town with a strip of shops and colorful houses. ... Read More
I would like to give my honest review of the Baltic cruise on the MSC Poesia. We started our cruise in Warnemunde. We spent the night before the cruise in Rostock, Germany. It was a nice town with a strip of shops and colorful houses. In the morning we made the short drive to Warnemunde. I had purchased parking at Easy Parken for 96 euros for the cruise. It was a breeze. The workers were friendly and delivered us to the ship. The embarkment process was easy. We received our cards and went to our room. It looks like most of the rooms have balconies. I would highly recommend having a balcony. We sat out at some of the ports and enjoyed watching the water. Our cabin steward did a great job keeping our room looking good. The ports were all good. I recommend taking Uber to get from Glyndia to Gdansk which is a beautiful city. Klaipeda is a bit small and doesn't offer much. It does have a good market with local crafts and lots of amber for what I believe was a good price. I wish I had bought more. It is within walking distance of the port. Riga was nicer and bigger. We walked from the ship and tours are offered for 12 euros outside of the House of the Black Heads. Tallin was within walking distance of the port and was a lovely medieval city. We enjoyed walking around the town. There are many restaurants to enjoy lunch and many shops and a market. The prices were good for woolen goods and linen things. St. Petersburg was great! Helsinki, Stockholm and Copenhagen needed transportation to the city, but Hop on Hop Buses were waiting at the terminal. The service in the dining rooms was good but we felt the food could be better. The drink prices were reasonable. Overall, we had a great time! Read Less
Sail Date April 2019
We have been on several MSC cruises in the past and have enjoyed them very much. But our recent Baltic cruise on the Poesia was disappointing. The food in the Lido was poorly prepared---too salty or dried out in particular--and heavy in ... Read More
We have been on several MSC cruises in the past and have enjoyed them very much. But our recent Baltic cruise on the Poesia was disappointing. The food in the Lido was poorly prepared---too salty or dried out in particular--and heavy in refined carbohydrates; the main dining room was extremely noisy and cramped, so much so that we simply avoided it most nights; and the entertainment was very amateurish. Another annoyance was having to pay for water (bottled only) in the dining room as well as a cup of coffee! On the positive side, the ship was very clean and the room steward was excellent. As well, the ports of call were excellent, although we typically had only 6 hours at each stop, probably to minimize port charges. This made our visits to most of the stops rather superficial and rushed when they didn't need to be, given the proximity of each port of call..And because the Poesia docked at some distance from the center of almost every city or town, we had to pay for an expensive shuttle bus service most days. Although we enjoyed the Poesia's itinerary very much, we will not take another MSC cruise. Read Less
Sail Date April 2019
Terrible Food, Entertainment, Activities, Staff. The food was the worst we have ever experienced on a cruise. Poor selections, seemed like the same food was being recycled every night. Lots of bread and pastas. No steak, Lobster ... Read More
Terrible Food, Entertainment, Activities, Staff. The food was the worst we have ever experienced on a cruise. Poor selections, seemed like the same food was being recycled every night. Lots of bread and pastas. No steak, Lobster or regional dishes. After dinner in the dining room we would go up to the buffet because we were still hungry. Usually took food back to room because the buffet was always packed and seating difficult to find due to crowding. Entertainment was boring, student level. No movies or art shows. TV in room didn't work, internet super slow. Shore excursions are expensive and many poorly planned. At one site the guide made us stand in the cold hale (not rain, frozen rain aka hale) for 35 minutes because his schedule said we had to visit that point of interest until 12 noon. He wouldn't let us return to the bus where it was warm. He was very young and wouldn't make changes or allowances for the weather. Photographers were desperate to take and sell photos.They were everywhere, everyday and night. Even in the dining room when you were trying to eat Read Less
Sail Date April 2019
We choose this cruise for the itinerary- 9 ports in 11 days including Saint Petersburg. A good sampling of the Baltic’s. The ship is beautiful, the cabin (11006) adequate, the staff mostly good. MSC in general offers poor customer ... Read More
We choose this cruise for the itinerary- 9 ports in 11 days including Saint Petersburg. A good sampling of the Baltic’s. The ship is beautiful, the cabin (11006) adequate, the staff mostly good. MSC in general offers poor customer service-no fault of the onboard staff. It started before the cruise with offered then taken away 12 drink vouchers (or use for gelato). It took 3 months and too many calls and emails to receive a first offered $50 on board credit for the cabin for the loss of the vouchers then, finally, $80 credit each for the vouchers ( that had a $120 value each). We decided on their easy drink package which, at one time, offered drinks up to $8 ea. Liquor list included Smirnoff, beefeater, dewars, and such. Also wine under $8 of which there was one each (white, red, rose). When we got onboard the liquor selection changed and brands I’ve never heard of were the only offered. We had to upgrade if we were going to drink and not have huge hangovers in the morning from rot-gut liquor or wine. There was only 1specialty restaurant onboard-sushi- which never had more than 4 tables occupied. The buffet always offered cold food that should have been hot-the last for me was cold sauerkraut with lukewarm sausage, never mind the cold eggs in the morning...the dining room food was better but very limited hours. Morning room service was continental only and not available till 7am. There was NO food available at the buffet on the only sea day from 1500-1600- not even cold pizza. Out of 7-8 bars you could get a Bloody Mary at only one at 1000 on a sea day-even if the bar was open a Bloody Mary wasn’t “an easy” drink so they didn’t serve it! Wine was hit or miss-most bars didn’t carry the better wines and if they did they were out of it. After day 3 a Chablis was not available in the main dining room. Excursions were cancelled and no attempt was made for other accommodations. Shows were ok but opera on a cruise ship for 3-4 nights? The best located venues were either closed for private parties or did not open till 2300. MSC is a totally European line- announcements were in 5 languages. My expectations were based on that. They didn’t meet my minimum standards on food or drink. Not staffs fault! Read Less
Sail Date April 2019
Norwegian Cruise Lines Breakaway Baltic Cruise Sept-Oct 2018: It may be Norwegian Cruise Lines but it wasn't a Norwegian sea captain! THE TRIP First they changed the itinerary 2 days before departure and we had to travel to a ... Read More
Norwegian Cruise Lines Breakaway Baltic Cruise Sept-Oct 2018: It may be Norwegian Cruise Lines but it wasn't a Norwegian sea captain! THE TRIP First they changed the itinerary 2 days before departure and we had to travel to a different city for embarkation. The announced $300 reimbursement per person is forthcoming from the "home office" once we submit all the paperwork. It cost us about $400 each to make the changes in flights and hotels. Then the "home office" once again made a last minute change to the itinerary and we missed 3 out of 6 ports of call due to weather and bad planning. We wondered why the captain wimped out because the ferry boats were running between Helsinki and Tallinn. It meant another day trapped on the boat being nickel and dimed on everything. NCL only reimbursed 30% of the port tax fees for the 3 missed ports. I sent in laundry and a brand new shirt came back with a rip in it and after haggling with customer service I lost money on their damaged laundry reimbursement policy. I bought 4 bottles of duty free drink and they only delivered 3 the night before disembarking. By then I was too tired to go fight it out with the "customer service" staff and just kept packing so I could get off the next morning. THE SHIP Balcony staterooms are OK, bathrooms are well designed. Since the ship missed the port that resupplied coffee pods there was only decaf coffee in the rooms. The cafeteria food was acceptable, nothing notable but the coffee really bad. Went for $8 cappuccinos in the lobby (NOT part of the drinks package.) The casino is smack in the middle of the ship on two floors. Smelled like cat pee carpet, old smoke, and people logging too much butt-time. The big screen with CONSTANT noise was right next to the customer service so likely the staff only every heard every other word of complaint which would explain a lot. Cold hot tubs, cold pool. "Enrichment" experiences pathetic. Loud singing/music in the restaurants. Had to walk out of one show that was ear-splitting. Noise everywhere on the ship that had a hobbit-sized library which was occupied continually. Nowhere to get any quiet time and no decent sitting furniture in the balcony staterooms. Previous experience on Celebrity Cruise Lines was much better. Read Less
Sail Date September 2018
The ship was suppose to go to places I wanted to see, but three ports were cancelled and we stayed on the ship extra days. We were suppose to go to five ports but only went to two, Estonia and Russia. Port calls in Germany, Finland and ... Read More
The ship was suppose to go to places I wanted to see, but three ports were cancelled and we stayed on the ship extra days. We were suppose to go to five ports but only went to two, Estonia and Russia. Port calls in Germany, Finland and Sweden were cancelled. Bad weather was cited for the reason but there had to be other reasons since we bypassed Helsinki even thought the storms had passed days earlier. The shipboard entertainment was so-so. It was mostly solo acts, such as a single singer, violinist etc. My wife and I left some shows early since they were boring. I knew in advance beer ($8.30 a bottle) and soft drinks ($5.00) would be expensive so it was not a surprise. I just didn't drink as much as I would have liked. Still the food was great, the cabins were great, the service was great and we had a very good time but regret not seeing what we paid for. For old people, such as my wife and I, it was a relaxing vacation. Read Less
Sail Date September 2018
Where to start? we have travelled for years both ocean and river cruising, and never on a mega-ship before! To begin with, if you like your sleep! forget it! this modern ship has cabin doors which are of the automatic slam shut ! variety, ... Read More
Where to start? we have travelled for years both ocean and river cruising, and never on a mega-ship before! To begin with, if you like your sleep! forget it! this modern ship has cabin doors which are of the automatic slam shut ! variety, consequently 24/7 doors are being slammed the length of the vast corridors, and no one thought to hang on to the handles as the doors closed, why 24/7? because of discos and casinos there was always something going on. As for the dining! being of a free style variety! you either joined the chaos of top deck diners, with all of its constant noise, and shoving to get food and find a table, or you joined a few free restaurants which in the evenings were so popular (no surprise!) that you then had to queue before a table became free. Obviously you could choose to pay extra and dine elsewhere. With most busy ships numbers of passengers can disappear with many activities but with 4,000 passengers and approx. 1500 crew there was no where to escape to apart from the llibrary and the smokers room!! A word of warning, if using the main theatre which is canted so everyone gets a good view, however near the top of the stairs two short steps follow each other so that the number of people stumbling and even falling, occurred each night we were there, one night an elderly gentleman stumbled down them and went crashing into a seat back, did anyone care? Needless to say a stop in Stockholm was cancelled because of bad weather (this is quite often the case as its a floating dock!), so we had to spend two days of a short 10 day break going slow to waste time. If we missed the stop why could we not have made it a day earlier to Copenhagen as compensation, as it was for the two days the decks were roped off! so had to stay inside, and as many ended up with the ships cough! at $250 dollars for a brief visit with the ships GP and a few antibiotic tablets. Read Less
Sail Date September 2018
This was a special cruise for us as it was our first cruise and we were looking forward to sailing at night so that we could spend each day exploring a new country. In fact we only stopped at 2 of the 5 ports. We had no information prior ... Read More
This was a special cruise for us as it was our first cruise and we were looking forward to sailing at night so that we could spend each day exploring a new country. In fact we only stopped at 2 of the 5 ports. We had no information prior to joining in Copenhagen that we would be there for 2 days (we would have arranged to arrive on the ship later and conduct a tour of Copenhagen), although those joining in Germany had been told to embark at Copenhagen. We missed Germany, Sweden and Finland and spent an extra day in Estonia. What a waste of time. The ferries were running from Tallinn to Helsinki, but the modern, high tech, stabilised Norwegian Breakaway could not sail the short distance. At a Q&A session with the Captain and Hotel Manager over 500 people voiced how angry they were that NCL had ruined the cruise offered nothing to compensate i.e. no free movies or internet or dining options. The entertainment stagnated and certainly the Flyboys had come prepared to offer a different show from the one already seen by everyone, but were never asked to do so. The inside cabin was clean, roomy and well designed. The food was good but the buffet was absolutely packed and like a cattle market. The junior staff were generally helpful, but the more senior they were, the more evasive they became. We were told by the Captain that the decision not to visit the other ports was made by NCL Head office in Miami and went to the President of NCL for the final decision. Did they apologise, offer any sort of compensation or do anything to try and compensate for all the disappointment. Nothing but excuses and poor entertainment at sea. Read Less
Sail Date September 2018
This cruise was to celebrate our 25th anniversary and we wanted to experience places in Europe we have never been before. The itinerary we booked was for 6 ports starting in Warmemmunde (Berlin). When we arrived in Berlin a few days ... Read More
This cruise was to celebrate our 25th anniversary and we wanted to experience places in Europe we have never been before. The itinerary we booked was for 6 ports starting in Warmemmunde (Berlin). When we arrived in Berlin a few days before the cruise was scheduled to pick us up, we received texts messages form NCL saying that they were not going to stop in Berlin and that we had to get to Copenhagen with only $300 to help us get there. Last minute flights from Berlin to Copenhagen were over $800 each. The train and taxis we did take cost us over $300. And we cancelled the tours and tickets we pre-purchased for tours in Berlin and the connecting bus to the Berlin port (about $500). Then while on the ship, our schedule was shifted back a day since we had to spend an extra day in Tallinn, so by the time we left St. Petersburg we had to skip the port stops in Helsinki and Stockholm in er to get back to Copenhagen on time. We were credited back some or our pre-paid excursion costs and then recharged what we did take but it was not made clear to us if this was and equitable credit/charge. Also, when we boarded we did not get our Platinum rewards coupons and invitations so the first night we dined in Cagney's as our reward dinner we had to go round and round with the restaurant manager and the Cruise Next desk to get the rewards we were entitled to. Because our Platinum benefits were given to us late, we missed the Latitudes cocktail party and behind the scenes tour. Also,, the laundry initially charged us when it should have been free. All these corrections to our bill and benefits required us to stand in long lines at Customer Service, Cruise Next or Shore Excursions to get fixed. Overall, we were not very happy about our experience. Read Less
Sail Date September 2018
This was supposed to be an incredible trip - two sisters exploring 5 exotic Baltic Sea ports. Only it turned out to be 2 Baltic Sea ports, a lot of excuses and non compensation for our ruined vacation. Let me start with the fact that ... Read More
This was supposed to be an incredible trip - two sisters exploring 5 exotic Baltic Sea ports. Only it turned out to be 2 Baltic Sea ports, a lot of excuses and non compensation for our ruined vacation. Let me start with the fact that my sister and I booked the 9 day Baltic Sea cruise to see Berlin, Stockholm, Helsinki, Tallin and St. Petersburg in Sept of 2018. Our trip started with the cruise line telling us that our first port (Berlin) was cancelled and that we would remain in Copenhagen an extra day. They knew about this over 48 hours before we embarked and failed to tell us. They claim that they emailed us. But no one we spoke to received the email. They cancelled 2 more of our ports even though we watched ferries and other boats make the trip. They said that the port of St. Petersburg was closed due to flooding so we had to wait another day. But they could have rearranged our itinerary to allow us to visit at least 1 more port. The staff was surly - servers on other cruise lines have always been jovial and friendly. These servers looked like they were being inconvenience by us sitting at their table. And that was after we had to wait up to 90 minutes for a table for "freestyle dining " (which sucks by the way - make a reservation and you won't have to wait as long. Oh - but you can't make those reservations on the ship - they had to be done in advance). We sat or stood outside with a pager waiting for a table for 2. I would have walked out at home - but here you are stuck. And since this time of year was cold and we couldn't sit outside, we were looking for a quiet place to sit and read a book. We were told that the only place was the library - that had 10 seats for a ship with 4000 passengers. You couldn't sit in the Atrium where there was loud games (sorry, the Newlywed Game isn't for everyone) or salsa lessons. Plus, would you really want to sit where the chairs are less than a foot apart FACING each other? There were a few empty seats outside one of the restaurants, but it was outside of the cigar lounge. No one who doesn't smoke would want to sit there. So, we had no choice but to stay in our room to read. Everything on this ship was an upcharge. Really? 10 to watch a movie in your room? Every other cruise line offers that free. Room service? A charge. Most other lines don't charge for this. Coffee that didn't taste like tar? A charge. They nickle and dime you for everything. Including better food (do you really want to have to pay for a specialty restaurant just because the main dining room food was just blah?) Oh - and no lobster nights like other cruise ships. You have to pay more for that. And the best part? The Captain gets on the loudspeaker while we are in the middle of the sea telling us that nearly 23 years ago almost to the day, a ferry sank right where we were killing more than 800 people. BUT at least they require ships to have better safety light beacons and emergency recorders now (I feel so much better now knowing that they could find us better should we sink). What kind of captain says this while you are in choppy water in the middle of the sea? There was a collective gasp of disbelief as he made this announcement. All the passengers we saw or spoke to were livid. The main discussion in the elevators was "NEVER AGAIN". Even those who had cruised with NCL in the past agreed that this was a horrible cruise. Apparently the Q&A session the last day of the cruise was so heated that the cruise staff took the microphone away so people couldn't vent - so people just screamed their comments instead. What should have been the cruise of a lifetime turned into a very disappointing trip gone sour. We will do this cruise again - but on another cruise line. This was NOT my first cruise - I have sailed Holland America and Royal Caribbean multiple times. But this will be my LAST NCL cruise. When my sister contacted NCL about her experience, all she got back was a canned "oh well" letter. So mad. Read Less
Sail Date September 2018
This was our third cruise with Norwegian Cruise Lines, and will be our last. We booked the cruise especially because of the itinerary: Copenhagen, Warnemunder, Tallin, St Petersburg, Helsinki and Stockholm. On boarding we were told the ... Read More
This was our third cruise with Norwegian Cruise Lines, and will be our last. We booked the cruise especially because of the itinerary: Copenhagen, Warnemunder, Tallin, St Petersburg, Helsinki and Stockholm. On boarding we were told the first port was cancelled and we would be sailing to Tallin. The ship then remained moored in Stockholm and sailed a day late. Arriving at Tallin, we took our excursion and on getting back to the ship were then told we had to stay in port as the lock gates at St Petersburg were closed because of high tides. We sailed from Tallin 24 hours later. Arriving at St Petersburg a day late meant our excursions were out of sync, and we had to book a much more expensive Norwegian excursion to enable us to see everything we wanted. On leaving St Petersburg the next evening we were then told the ship was sailing directly to Copenhagen, missing Helsinki and Stockholm completely. At this point the passengers we spoke to were as angry and disappointed as we were. The ship itself was geared towards gambling, and the theatre was tiny compared to other smaller ships. We paid for Cirque Soleil, but were crammed in tightly it was difficult to move in comfort. Of the three “free” restaurants, all had the same menu, so choosing one was a no brainier. We booked for the itinerary, but missing three ports out of five was a great disappointment, and we have not yet had an apology from NCL. There is no observation lounge on Breakaway, so if the weather was inclement the only place to go to watch the world go by was the Garden cafe. Several times in restaurants we had dirty glasses, and service was slow most of the time. Read Less
Sail Date September 2018
This cruise any easy choice due to three wonderful previously with NCL (but shown on documents as 'New Guests?) and a 'once in a lifetime' opportunity to visit the Baltic region despite the cruise cost and airfare from ... Read More
This cruise any easy choice due to three wonderful previously with NCL (but shown on documents as 'New Guests?) and a 'once in a lifetime' opportunity to visit the Baltic region despite the cruise cost and airfare from Australia. However, if it had been our first, would certainly be our last as worst ever of many others. Only advised on check-in that would not be docking at Warnemunde rendering non-refundable a payment of A$322 on pre-booked Berlin tour as less than 24 hours notice. Others apparently received notice 2 days prior? I am aware that NCL tours were refunded but unlike previous cruises, their charges are now ridiculously excessive and only seem to target naïve 'first timers'. After a wasted extra day in Copenhagen, with no shuttles offered, arrived in Tallin and ominously, scheduled departure failed to eventuate before announcement that would be staying extra day with Helsinki & Stockholm cancelled, again citing weather conditions. Can understand losing one due to delay but both made no sense while ferries to Helsinki continued uninterrupted. Later claimed by the Captain that "Channel not deep enough for the ship" - please spare me such rubbish! Again, no shuttles were offered and the extra cost of the balcony proved to be a complete waste of money with the same view for seemingly endless hours in ports. Disembarkation at St.Petersburg was utter shambles for passengers with private tours (at least a theatre full), many seniors treated appallingly, shouted at disrespectfully by staff and herded to stand in corridors prior to entering the theatre to await release. Their system of A,B & C for priority was non-existent with cabin neighbors in C leaving far ahead of us in A. Return to Copenhagen, at half speed to ensure a not too early arrival, was extremely frustrating as we sailed within sight of both Helsinki & Stockholm in perfect weather. Regardless of the weather influence, the contrast with previous NCL cruises could not have been more extreme with decline in services provided including the following:- Dining:Lengthy delays between table allocation and service plus between courses. 40 minutes at breakfast before serving a simple apple juice is unacceptable as are wrong meals served at various times. Any complaints were met with indifference. From first day, items listed on unchanged menus were not available! My wife and I enjoy shared tables as you usually get to meet many other like minded passengers where interesting conversations result. However, on the first night when we indicated we didn't mind sharing we were told "That's unusual" (no its not) and most nights were shown to our own table?? Entertainment: Poorest 'Showtimes' ever experienced with performances repeated during the cruise. No intention of paying extra for other shows that have viewed elsewhere at no charge. Cruise director & Assistant: If they are amongst the best available, then standards have lowered even more. I would have thought understandable English a priority. Ship design: From 'Customer Service' with endless queues located next to a noisy Atrium with poorly designed seating layout, chairs spread seemingly at random, to drab decor in dining rooms and excessive casino area, nothing inspires to return to this ship in particular. It was claimed at Q&A with the Captain that all decisions on altered itinerary and lack of compensatory planning were as instructed by H.O. so I therefore enquired with them as to what compensation I would receive, noting that NCL's reputation was at risk in Australia and worldwide. I have held off submitting my review until I received a reply and no prizes for guessing it consisted of standard Corporate reply of "Apologies but no refund and look forward to welcoming you back on board". In their dreams!! Read Less
Sail Date September 2018
We have cruised many times, including on NCL 3 or 4 times. Even though this cruise had problems due to the weather, that part of the cruise was not in their control, so this has nothing to do with that. The good points were: the ... Read More
We have cruised many times, including on NCL 3 or 4 times. Even though this cruise had problems due to the weather, that part of the cruise was not in their control, so this has nothing to do with that. The good points were: the ship was very clean and kept that way. There were some nice workers, not many though. Had great on board entertainment. Negatives: Oddly, had several dirty table cloths during our dining experiences at the white table cloth seating's during breakfast. Most of the people who worked on this ship were not very cordial. Normally they are pleasant and full of energy and talkative, about 90% of the workers in all areas in all restaurants and bars seemed very tired, bored, way too serious, always seemed that when we asked for something we were bothering them. The area where they showed movies maybe sat 80 people, but it was a bar, and a tiny screen, was ridiculous. Most of us left the movie because the seating was so poor due to people taking chairs and moving them up front in front of the screen. All the other ships we have ever been on on NCL, RCL and Carnival all had actual theaters to watch movies. Game room only sat about 20 people, with over 4,000 aboard, Too small My son sent us Champagne. When we got to the room it was sitting in the silver container in room temperature water, not ice. We will not go on this ship again, it was way too small , crowded, not enough seating in public areas, stood alot. Just was not a pleasant experience. Food was average, really average. Definitley not the experience we have had on the other NCL ships we have been on. Read Less
Sail Date September 2018
We chose this cruise for the itinerary which unfortunately we missed 60% of the scheduled ports due to weather. This was a big disappointment but overall the ship is beautiful and the staff were wonderful. Although the ship can obviously ... Read More
We chose this cruise for the itinerary which unfortunately we missed 60% of the scheduled ports due to weather. This was a big disappointment but overall the ship is beautiful and the staff were wonderful. Although the ship can obviously not control the weather I don’t think adequate provisions were made for the changed itineraries. We ended up not finding out that we were not going to Berlin as we checked in for the cruise at embarkation. There was not time to schedule any activities for the next morning in Copenhagen, I think that the cruise line could have provided a bus for transportation back into the city the next morning or assisted with arrangements given that the itinerary was abruptly changed. The same thing occurred in Tallinn when it was announced that we would also not visit Stockholm or Helsinki. We spent an extra day in Tallinn and there was no assistance offered or provided to help passengers with the extra day there.. these days could have been much better days with minimal assistance from the cruise line. Then when asked about the missed ports the staff just told us that they were told to have us call NCL when we returned. Not satisfactory. So, while the ship and crew were very nice I think NCL failed the passengers on this particular cruise. Read Less
Sail Date September 2018
Cruise ended one day early due to bad weather which was totally acceptable, except the crew did absolutely nothing to help all the passengers to make arrangements to get from Denmark to Germany. They basically threw computers at us and ... Read More
Cruise ended one day early due to bad weather which was totally acceptable, except the crew did absolutely nothing to help all the passengers to make arrangements to get from Denmark to Germany. They basically threw computers at us and said "google how to get to Germany". I was appalled at the lack of concern for any of us. I know it our cruise contract it states that they can end the cruise early at their discretion without a refund, but there are times that a refund is necessary when it costs a guest a lot of money to get home. Offering $300 per stateroom was not enough to cover the costs. I feel Norwegian needs to work out how to treat guests with more compassion and dignity than I found from them. I will not be cruising with Norwegian in the near future because of these reasons. I hope that they can work on these issues in the future. Read Less
Sail Date September 2018
We embarked in Warnemunde Germany on September 15 and should have disembarked there on September 24. However, at approximately 11 AM on September 22 we were informed that we had to leave the ship in Copenhagen on September 23. A mad ... Read More
We embarked in Warnemunde Germany on September 15 and should have disembarked there on September 24. However, at approximately 11 AM on September 22 we were informed that we had to leave the ship in Copenhagen on September 23. A mad scramble issued to make new travel arrangements. Only 5 computers and 5 phone lines were supplied to make these arrangements. If you used the ships WiFi or your room phone you were charged. The waiting line to access these supplied computers and phones took about 2.5 hours. That is the only support offered by Norwegian. Great way to spend you day at sea. They offered up to $300 to compensated for travel arrangement, but you have to submit your receipts to them. So more wasted time doing that. They should just give you the $300 and be done with it! We spent the day in Copenhagen and rented a hotel room (expensive). The ship happily staid in port and was still there the next day as we headed out to the airport. Friends of ours who used a bus to travel back to Germany said that a fleet of luxury buses arrive at the cruise ship having transported the new Germany passenger. It seems that since they had gotten our money already we didn't deserve arranged transportation. It's all about the money I guess. This was my first trip on Norwegian. I've cruised we Princess, Holland American and Viking before and they were all much superior. Needless to say that I will never cruise with Norwegian again. Read Less
Sail Date September 2018
We chose this cruise for its Baltic itinerary and decided to indulge in the Aurea experience. MSC ships (as seen on AWE Dream Cruises) are beautifully decorated and quite well maintained. Cabins were clean and well attended to. Most of the ... Read More
We chose this cruise for its Baltic itinerary and decided to indulge in the Aurea experience. MSC ships (as seen on AWE Dream Cruises) are beautifully decorated and quite well maintained. Cabins were clean and well attended to. Most of the nightly shows were entertaining but there are few other interesting activities offered and the handful of movies available in your cabin cost 7e each. If you don't buy a drinking package, your only option is tap water after breakfast. We have been on MANY cruises with Holland America, Princess and NCL and we enjoyed the food offered at the buffets or restaurants until this MSC cruise. The chef should be shot or, better yet, forced to eat the low quality concoctions he prepared 3 meals a day for 11 days. How many folks eat pork necks, ox tails or venison stew? Pasta and pizza on this Italian line were disgraceful. Also, the ship had a very annoying mechanical vibration that traveled all the up to our cabin on deck 15 that we've never before experienced. Read Less
Sail Date August 2018

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