78 Royal Caribbean Voyager of the Seas Repositioning Cruise Reviews

Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. ... Read More
Hi, I'm an experienced cruiser, but have never sailed with Royal Caribbean. My Mum (75)and I flew from Heathrow to Singapore, stayed overnight, and joined the voyager of the seas for the trip of a life time visiting Australia. We checked in our 2 cases, with full information stapled to handles, confirming we were on the voyager, as the Quantum of the seas was birthed beside. We carried onto cabin, through the bombardment of bar staff trying to sell drinks packages. Settled in, discovered Bombay sapphire had been replaced by vodka ( small detail considering what happened next) Dinner was taken in Windcheater as luggage had not arrived, for us to change for formal dinner, not a problem quite normal for luggage to arrive after sailing 3500 guests on board. Well we had a member of staff call on our cabin, they asked us to go to guest services, the penny dropped, my heart sank really luxury cruise with no luggage! All my worries were confirmed, luggage sent to Quantum and we won't be in port until Thursday (Saturday) when we reached Darwin, we're given 4 xxl tshirts and a small bag of toiletries razor/foam toothbrush /paste and deodorant stick dated 2017 and that was it in complete shock we went to bed, what a way to start our luxury holiday!! After a restless night, we had breakfast with some Diamond plus members on board, they were horrified the way we had been treated, totally unlike Royal Caribbean, advised us to go back to guest services to get more answers, just not acceptable. We spoke to Head of Guest Services explaining our situation Jackie was sympathetic offered to upgrade our cabin(oh we booked window but had interior - another story) Mum pretty stressed by now, she had a small stroke 2 months previously and was looking forward to a relaxing luxury cruise. We were also offered $200 dollars each to buy some clothes. Well Roxy teenage wear was not age or size appropriate or expensive male clothes either we were in the same position, we had been given cleaning vouchers, not a lot of use when you have nothing to wash through. Yes we had hand luggage, but repacked that morning so we didn't have to carry too much, I had taken out my wash bag to accommodate the 2 bottles of wine we were allowed to take on board. The cabin we were moved to had a balcony, which did make life a lot more pleasant, sat in our royal caribbean tshirts as unable and embarrassed to attend Captains dinner or any dining experiences, quite honestly we could not concentrate on booking tours etc such a disappointment all round. Days passed, no information 3500 passengers and we were only cabin with missing luggage. We had to fill out declaration form for our cases to enter Australia, first time we had any news concerning our cases. Day 6 arrived, Darwin at last, did we get a phone call! Don't be silly I went down to find out if they had arrived, Yes at last!! I organised help for the bags, checked over to make sure all OK when we got a phone call asking us to vacate the cabin!! Really poor Mum, I asked Jackie to re consider please. ROYAL CARIBBEAN THINK WE HAVE HAD ENOUGH COMPENSATION so I email Managing Director, slight change of heart an offer of £428 each in vouchers, well still insulting considering we paid nearly £6000 for our luxury repositioning cruise. There were many problems with this cruise, bad service, poor food in dining rooms, cabin flood on our deck from pool, hours to get ashore when tenders were needed cutting excursions short as so many people on board, refurb was only to accommodate more cabins. Guest services was constantly busy with people complaining, at least they had their personal belongings!! Thanks Royal Caribbean for giving us a holiday of a life time to remember for all the wrong reasons. Read Less
Sail Date November 2019
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. ... Read More
It went wrong with the check in counter at the terminal of Marine Bay Cruise Terminal in Singapore. Before that awful experience everything went smooth. It was my wife’s Australian visa, although GRANTED, that caused the uproar. She is Filipina, a flight attended for 33 years with Cathay Pacific, and applied on line for an Australian Visa, which was granted within 3 days. The problem, so it seems, was the processing of the visa, there is no link between immigration and the cruise liner’s administration! Therefor they have to call immigration in Australia to verify whether the visa was really granted and attached to her passport. I send the granted Australian visa months before boarding to Vacationstogo travel agent Lex Harrison and the Royal Caribbean Cruise line, when checking in on line, everything was fine, no questions asked. 2 weeks before sailing I received the boarding pass and luggage tags, late because we are interline (airline crew) and therefor got our stateroom assigned shortly before sailing. It took 45 minutes at the check in counter, with many officers involved to get the “GO” signal. It was a humiliating experience, which flashed in my mind as a racial approach. Not from the officers that only did their job as instructed by their superiors and acted courteous and polite. But the fact that despites ALL our pre-check-in efforts, NOBODY of Royal Caribbean seemed to check the documents, but only AFTER we were about to board the ship and to than make us feel like fraudsters, because their processing procedure was faulty! The correct procedure should be that every passenger should submit their visa, in time on line to the cruise liner involved and not when passengers were boarding the ship and therefor prevent the passenger to be treated like a criminal for no reason at all. Another unfortunate experience is the MUSTER CALL. We had to endure 45 minutes in the heat and humidity on deck 4, Reason? Waiting for late comers! It took 5 minutes for the drill. Late comers should be penalized. Sunday mass for the devoted Catholics is at 9.00 AM, but the breakfast starts at 8.00 AM. However the Queue takes 45 minutes to get you to your table. Was it ALL a mistake? …..NO The ship “Voyager of the Seas’, a 20 year old , newly refurbished cruise ship, great nostalgic interior architecture, well thought of economic designed staterooms, is quite cozy. Except for the Sky chapel, which is completely out of line with the rest of the ship, cold, white chalked with huge, white Aphrodite inspired, sculptures. The food is ok, but not as good as Princess or Norwegian, not many variations, shows ok, but the sound mix bad, singers are screaming and screeching due to overpowering volume and wrong equalizer settings, lyrics completely wasted. The ice skating show very impressive. The top of the bill was the acrobat duo…from Ukraine and Italy. Amazing performance. Talked to Cruise Director Michelle about the sound and I must say it improved a bit in the next show. Two singers: one 25th year old USA male and a …..Italian girl. The male singer performed well, the girl should stick to controlled love songs and ballads and not Freddie Mercury’s “Somebody “. She has a lovely voice, but when howling out it becomes unbearable. The wine tasting: 5 wines: 2 white, 2 red, 1 sparkling……2 were as planned, 3 replaced by inferior ones, due to late arrival in Singapore of the feature ones, missed the boat. Complained to the beverage manager, felt cheated. So sorry, send a nice bottle of New Zealand wine with 2 glasses to the stateroom. The Port dockings on this repositioning cruise were absolutely un-interesting, either far off the coast on Anker, so boat transport required, which took very long to execute, or docking in an industrial area, 45 minutes with shuttle bus from town. The newly refurbished staterooms on Deck 3 were noisy at night, due to cleaning or other activities above the staterooms. Staff: very pleasant, helpful and attentive. Stateroom attendant Kadek Sukma from Indonesia excellent. Headwaiter Kai and waiter Ryan in dining room very pleasant, did a great job. Carlo was the best, always pleasant, singing in the Windjammer as washi, washi crooner and in the evenings our table waiter. All and All, a pleasant relaxing cruise. We enjoyed the total voyage despite our criticism ! Read Less
Sail Date November 2019
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a ... Read More
One of the reasons we chose this cruise is that we had never been to Darwin. Well. we still haven't! The Exit deck was changed from Deck 1 (as was widely advertised) to deck 4, and the ramp provided was incredibly steep. I hired a scooter for the express purpose of seeing Darwin, but it would not have been safe to take it down the incline, nor would I have been able to ride it back up. Several of the older passengers and those with sticks also had great difficulty in negotiating this ramp, and were completely winded by the time they got to the top. It totally spoilt my day, and several other disgruntled passengers felt the same. Also, don't bother getting a soft drinks package. Despite being issued with the bulky microchipped glasses, there are no soft drink dispensers on board the "New" Voyager. Total waste of money! Johnny Rockets is also a "no show". The venue is marked on the deck plan, but isn't open, and the free milkshake we were promised - "buy one get one free" - so much pie in the sky. BTW, the Windjammer seating arrangement appears identical to the old one. There are certainly no "extra seats", and getting a table can still be problematic. Also, the picture shown in the article is of the Deck 14 lounge, which is NEVER this empty. Read Less
Sail Date November 2019
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating ... Read More
We spent a wonderful week in Singapore before boarding for the Cruise to Australia so we were looking forward to the cruise home. Voyager was the first ship we ever sailed on with Royal Caribbean several years ago and we were anticipating a great cruise similar to our previous experience. Boarding in Singapore was a nightmare. Very slow, hot and some not very accommodating port staff, in fact, some were quite rude. Probably the worst embarkation experience we have had. According to the promotional blurb, the ship had undergone a massive makeover and this would be a magnificent cruise. The only thing I could see different was a water slide at the stern of the ship!!. In a lot of areas, the ship could have been a lot cleaner. Some of the window ledges in the Windjammer (if you were lucky enough to get a table near the window) could have done with a bit of a good wipe down. Our Cabin was great. It was clean and kept tidy by a great cabin attendant. Dining experience was average. Meals in the main dining room were predictable and boring.The Table staff were really great though. Many of the staff on board seemed to be very inexperienced and new to working on a cruise ship. Entertainment was very poor. On our last cruise on Voyager, we had a wonderful duo in the Schooner Bar every afternoon really entertaining and enjoyable. This cruise was completely opposite though. Only entertainment was a couple of piano players plonking out a few tunes, appearing just as bored as the audience. The rest of the entertainment consisted of endless trivia games, origami folding and napkin folding, mostly held in the Schooner Bar. Impossible to get a seat most days, but nobody drinking!! I thought bars were usually used for just that. One day at about midday, I counted 79 people squashed into the bar, only 13 of us had a drink in front of us. Couldn't get near the bar for a drink and you couldn't get up anyway as someone would leap into your seat. There are many other places on board were these games can be played, why hold them in whats supposed to RC's Iconic bar??One of the worst parts of the cruise was the tendering at Cairns and then Airlie Beach. Took us over two hours to get ashore at Cairns, even longer at Airley Beach and then cost an exorbitant US$36 just to get into Cairns City centre. Even though we docked in Brisbane, it was still a US$54 ride into the city centre.!!. I will not use Voyager again. Have a booking on Radiance in 2020 and thought very seriously about cancelling. Giving RC the benefit of doubt though and hoping the next cruise will be significantly better otherwise will be using another cruise line in future Read Less
Sail Date November 2019
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the ... Read More
This was our 37th cruise and 10th on RCCL. By far, the ship was the biggest disappointment we have ever had and not up to the standards we have come to expect from RCCL. Voyager of the Seas is heading for drydock next year but by the looks of her, she should have been there last year. * The hull is a patchwork of rust and paint. Usually, they paint them so much that it always looks beautiful. * The carpet in the hallways is dirty and has numerous holes where luggage is left. * The public restroom floor baseboards were gross. There are not enough restrooms in public areas which results in long lines after events. The entertainment was lacking. The productions shows are always wonderful and the Broadway in the Movies was especially great, with numerous costume changes throughout. And the skating shows are always amazing considering the small ice surface and the movement of the ship. Other than that, the theater shows were lacking. One juggler (?) just thought it amusing to continually drop things. The comedian was not funny and the singer from the Philippines was fine but not very entertaining. Many people walked out of all of these shows before the end. We traveled from Hong Kong to Singapore. It was disappointing not to have any speakers to help us learn about that fascinating part of the world during our sea days. Our cabin had no coffee table so the only place to eat was on the balcony. Unfortunately, it was so hot we had to rush to eat and then run back in. Then where are we to leave our room service tray?!? I'm not sure where anyone could eat in an inside cabin. The dining room staff is obviously overwhelmed. We asked for a table of 2 but were assigned a table of 9. The tables are so squished together that the staff has trouble serving. One couple was consistently 15-20 minutes late and then the staff would slow our service for them to catch up! And the food was just plain boring and awful. For example, the JUMBO fried shrimp was 4 very small pieces with rice. They could be swallowed in one bite...that is not JUMBO! The Windjammer was JAMMED! There's lots of food stations which is great and it's huge but we struggled every time to find a place to sit. Overall, I would describe this cruise as very disappointing. We were in a wonderful part of the world and we would have appreciated enrichment and entertainment that reflected Southeast Asia and enhanced our trip. We know RCCL can do much better! Read Less
Sail Date August 2018
We choose this ship, as having sailed on the Explorer of the Seas last year in the Pacific figured this would be a very different cruise. We booked a Grand Suite, which really needs a good freshen up as does the whole ship. We expected ... Read More
We choose this ship, as having sailed on the Explorer of the Seas last year in the Pacific figured this would be a very different cruise. We booked a Grand Suite, which really needs a good freshen up as does the whole ship. We expected Concierge service, which we received in name only. The two Concierge staff were next to hopeless. Making dinner reservations under the wrong name and number of guests. We got so fed up with trying to make bookings thru them to the speciality restaurants we finished up doing them ourselves. We requested to change our dining times, or even go to "our time dining", not a chance, nothing was ever done other than to say go to the restaurant and speak to the MaitreD. No help there even. On our last cruise we must have been spoilt as the Concierge staff couldn't do enough for us. We found the shore excursions to be overpriced, as all ships seem to be, but to charge $75.00 USd dollars for a 7km trip to a beach and back was just ridiculous. We caught a cab for $10.00USd. Most other Ports had up to 3 hours bus travel to get to, the average being around 2 hours. The ship had no information at all on "do it yourself". You either did it with Royal Caribbean or struggle on your own. Other cruise lines we have sailed on always had information on on where and how to get to places. The food was always great but at times a little to repeated. We can throughly recommend any of the Specialty restaurants, but forget the coffee and save your money, even with the cappuccino machine it was terrible. Maybe because they only use UHT milk. Read Less
Sail Date June 2018
Our balcony cabin was definitely in need of refurbishment - very tired. The bed was quite hard and the lounge extremely uncomfortable. We didn't book a shore excursion in Cairns but did take the bus to and from the city for which RC ... Read More
Our balcony cabin was definitely in need of refurbishment - very tired. The bed was quite hard and the lounge extremely uncomfortable. We didn't book a shore excursion in Cairns but did take the bus to and from the city for which RC charged $25 each - ridiculous. There was always a good choice of food in the Windjammer but roast meat was always overcooked and tough - we definitely avoided it after a couple of tries. Our cabin attendant was a lovely man, always smiling and cheerful and did a great job of keeping us tidy. Wait time to leave the ship when in port was really long, so long in fact that we gave up and went back to our cabin once because we had already been sitting around for at least 1.5 hours and looked like having to wait another hour at least. No attempt was made to entertain those waiting and the only thing to do was to spend even more money on coffee just to break the boredom. Read Less
Sail Date April 2018
We cruised 14 nights from Sydney to Singapore. It was our fourth cruise but first with RCI. We're a family of five with kids aged 14, 11 and 7. Overall we had a really good holiday and would cruise with RCI again. Pros Buffet ... Read More
We cruised 14 nights from Sydney to Singapore. It was our fourth cruise but first with RCI. We're a family of five with kids aged 14, 11 and 7. Overall we had a really good holiday and would cruise with RCI again. Pros Buffet food was delicious with an almost overwhelming selection at each meal. Much better standard than P&O and Carnival. MDR food and service also very good. On a par with Carnival. Shows were excellent. We attended around 15 different shows and enjoyed all but one which just wasn't our style. The ice skating shows were amazing. Kids club - kids were happy and wanted to go. There were very few kids on the cruise compared to other cruises I've been on. Especially surprising since this was a school holidays cruise. Some of the kids club age-groups were combined. This suited our family well but I think some others were not happy e.g. a handful of 10 year old boys in group which was majority 6-7 year old girls. Activities - we did flowrider (loved it although wish it was open for longer hours), rock climbing (difficult - harder than indoor climbing I've done in the past). Didn't attend many trivia sessions and found them a bit hit and miss. There were plenty of other things on (dance classes etc) but we were happy to just relax or swim in the pool. Gym was great. I bought a class pass for $79 which gave me access to all gym classes including yoga, pilates, spin and bootcamp. I worked out I attended 18 classes over the cruise so excellent value. A lot of fun, met some lovely fellow cruisers and made up for all the eating I did! Best of all, easy to find a shady deck chair at any time of day. This was my main gripe on other cruise lines as I hate sitting in the sun. It was hard to get a seat in the shade in the solarium or main pool deck but plenty of other places hidden away to read a book on deck 4 or deck 12. Cons Tendering process was horrendous. Have never experienced anything like it. In the end we gave up and didn't get off in Cairns as the wait was so long. Whinging fellow cruisers (although I think you get that on any cruise) No self-service laundry. 5 people x 14 nights = a lot of dirty laundry! Read Less
Sail Date April 2018
The start of the cruise was delayed by about 12 hours due to really bad weather in the area we were suppose to travel through at the beginning of this cruise. Again, Captain Sindre was watching out for the safety of the passengers and ... Read More
The start of the cruise was delayed by about 12 hours due to really bad weather in the area we were suppose to travel through at the beginning of this cruise. Again, Captain Sindre was watching out for the safety of the passengers and crew. Basically the same crew as the first leg of this repositioning cruise and very little change in the attitude or the work ethic of the activities crew. A couple of activity crew members were added, but the same time issues continue e.g. very few of their activities start on time and are poorly organized. We can’t figure out if this is a “training run” for some of the people. The elevators may or may not work and we can be sure that at least one elevator of the 3 or 4 in a hall will not be working each day. We have cruised on other RCCL ships and various other cruise lines signing up for the “My Time Dining” and having good experiences with our evening dining plans. Why the dining staff of the Voyager can not figure out the My Time Dining program is a mystery to everyone on the ship. To the dining staff on the Voyager My Time Dining means you either eat at 6:00 or 7:30 pm and there are no other options. Over and over we have heard from other passengers “that is not my time dining”, but when you have Ms. Alexandrea V. ruling the entry to the dining room with an iron fist you do what you are told to do on the Voyager. If you question her, you will get the table next to the door of the kitchen and right next to the plate collection area which makes for a real “romantic” dinner on the Voyager. Also, the dining room menu has been shortened for some reason. On recent cruises there has always been 5 “Classics” along with the special meals of the night. Now there are 3 “Classics” each night listed and the dessert menu has been limited as well. PORTS Fremantle (Perth) - Both Fremantle and Perth are very nice cities and it is easy to get between the two using the train. For about 12.00 AUD you can buy a family pass very close to the port in Fremantle that will allow you to ride the train to and from Perth for the day. The train runs about every half hour so it is a convenient mode of travel between the two cities. Perth and Fremantle were both nice places to visit and we would go back if we had the opportunity. Adelaide - The port is about 40 minutes by bus from the city center. The people at the port were exceptionally nice and helpful getting the busses organized for everyone to get to the city. They charged 10 AUD for a round trip ticket on the bus to the city. The city of Adelaide was easy to get around both walking and by a circuit bus they provide for free to anyone in the downtown area. There is a walking mall area that most people utilize for shopping, bars and restaurants. Wireless internet is provided city wide for free by the city. The city is surrounded by large green parks which is very different from most cities. The parks surrounding the city are very nice break from the city sounds and crowds. Melbourne - A big city which you can access via a tram from the port area for a few dollars. The port area is very nice and there is a large walkable area where you can find plenty of shopping, restaurants, bars, coffee shops and many other businesses. Dunedin, NZ - The ship actually docks in Port Chalmers which is about 30 minutes by bus from Dunedin. There are bus transfer tickets available on the ship or at the port for about $20 USD. There is free wifi at the port and if you walk across the street you can use the free wifi in the city library. Around the corner from the library, on the main street of town, you can catch a city bus from Port Chalmers to Dunedin for $6 NZD each way if you want to save some money. There is some great walking paths in Port Chalmers if you want to stay in port for the day. Akaroa, NZ - This is a tender port with a small city in the port area. If the weather is questionable there will be a delay until the waves calm down and the tenders can operate safely. Christchurch is about 1 1/2 hours away by bus but if the weather is testy it will be difficult to make it there and back if you are delayed getting to the port. Staying in Akaroa for the afternoon is an enjoyable experience and is a lovely tourist town that you can find plenty of things to see and do while you are there. The library is a short walk from the pier and in NZ all libraries are required to provide free internet access so you can check your social media to find out what is happening at home. Picton, NZ - This is an industrial port with a great deal of logs being shipped out. They use a shuttle bus system to get you out of the port and to the downtown area which is very nice. In Picton, there is a downtown and a waterfront area that you can visit. Both areas are very close to each other and nice with more yachts and other boats in the waterfront and mostly shops, restaurants and bars on the downtown area. The area is much like the other places we stopped on the south island and is mountainous, very green with a small residential population. Wellington, NZ - This time we rode a shuttle bus provided by the city from the port to the downtown area. It looks like they are making improvements to the port area and they don’t want people walking through the port. The downtown area is very walkable and an easy walk to from the cable car to the sea port and museum. The museum is well worth the visit and the immediate area is very special with the beautiful bridge and park area. The cable car is $7.50 NZD one way (15 for up and back) and it is worth walking through the beautiful gardens at the top and then walking back down to the city. The downtown area has a free wifi service and there are plenty of places to get food and drinks all through the area. In summary, the stops on this itinerary were all good places to visit and easy to get around. Walking through any of the towns was easy and the people generally very pleasant. However, the Voyager of the Seas is an old broken down ship with elevators and doors that don’t work throughout the ship. The attitude of the crew gave most passengers the feeling that they were moving the ship to a new port and we, the passengers, were welcome to pay to ride along. There was a real lack of customer service from many of the crew members. I mentioned that the activities crew were late most of the time, missed or cancelled activities and turned half hour trivia activities into hour long marathons mainly due to being late and not being prepared with the trivia questions. The majority of the sports activity crew had such an attitude of arrogance that there were only a few people who actually climbed the rock wall or participated in any of the listed activities. Who wants to feel belittled when they are trying an activity for the first or second time? All said, it would be hard to recommend the Voyager of the Seas, but the itinerary is very good. Read Less
Sail Date October 2017
The Voyager is looking very tired and I was really disappointed that such a large ship is so poorly laid out. Maintenance and general cleaning in common areas needs a major upgrade. Dust prevalent, tired furniture, mouldy loose fittings, ... Read More
The Voyager is looking very tired and I was really disappointed that such a large ship is so poorly laid out. Maintenance and general cleaning in common areas needs a major upgrade. Dust prevalent, tired furniture, mouldy loose fittings, counted 16 globes out in Dining chandelier. There is so much wasted space. Had a lot of difficulty in finding a quiet place to just sit and relax in peace. The library is always full with seating for about 10-16 at most. All the bars are tiny, the star lounge and lounge on 14 always have something on which is annoying. This ship needs a big lounge, maybe over the L12 rooms forward that is just a lounge. It would have been full. A lot of travelers I spoke to said the same. Aurora/Solstice have big quiet lounges up top with somewhere to sit quietly and have a cocktail or read/cards etc and are smaller than Voyager. I realise they need to cater for everyone but found the food rather bland. There was a good variety but all tasted the same .Rant over. The one good thing were the lunch time soups, in most cases really nice. Drinks package was good and staff were helpful although not the same drink available at all or some of the bars. When I found a nice wine I had to get from only one bar on board and take with me where ever I went, even to dinner. Why is that?. Our room attendant and staff in general were fantastic, no complaints at all. Room was a real find. 5 massive windows with a wonderful view and I imagine bigger than most suites(it was an accessible room and chance we may have been asked to move) if your looking for an amazing ship this is probably not the one. If like me it was for the itinerary then it serves a purpose. Wouldn't necessarily travel with RCL again if I didn't have to. They could take a leaf from the siblings Celebrity, my personal favourite line. Read Less
Sail Date October 2017
We chose back to back cruises starting in Perth on to Adelaide, Melbourne and NZ finishing in Sydney and then 8 days to Brisbane and the Barrier Reef again finishing in Sydney. We chose the cruise solely based on the itinerary and were ... Read More
We chose back to back cruises starting in Perth on to Adelaide, Melbourne and NZ finishing in Sydney and then 8 days to Brisbane and the Barrier Reef again finishing in Sydney. We chose the cruise solely based on the itinerary and were not disappointed although the weather could have been better in the early stages. We had a balcony cabin on deck 8 midship (8316) - excellent location and overall no complaints although smaller than the balcony cabins on board the newer P&O ships. We had no complaints re the internal decoration of public areas and the ship internally was as we would expect. However, externally the ship was looking very tired with rust very evident particularly on balconies. This was surprising as we have been on older ships that were kept in pristine condition. We only saw painters working on one occasion throughout our 24 day cruise. Makes us wonder if RCI have plans to sell Voyager in the near future. The cruise staff all worked extremely hard and the Cruise Director was certainly one of the best we have ever seen. The stage production shows ( only 2 on each cruise ) were very poor and compared to the lavish entertainment on board P&O's Britannia were very dated. However the Ice Shows were excellent and we took the opportunity to see both productions more then once. We ate in the main restaurant and this was generally good although on the 2nd cruise the menus changed considerably and there was a poorer choice. There were over 700 children on board on the 8 day cruise from Sydney to Airlee Beach and the passengers were mainly Australians from the Sydney area taking a short break. Read Less
Sail Date October 2017
I love Singapore, so taking this cruise was an opportunity to piggyback on a trip to that magnificent city nation. Ive cruised with Royal Caribbean a few times and am a diamond plus member. I cruise solo about 75% of the time. To ... Read More
I love Singapore, so taking this cruise was an opportunity to piggyback on a trip to that magnificent city nation. Ive cruised with Royal Caribbean a few times and am a diamond plus member. I cruise solo about 75% of the time. To start off with a nice comment, some of the food in the windjammer was, surprisingly, good. I never thought I'd write that.in a review. There appears to one or more cooks or chefs who have been able to prepare some Indian dishes that were, occasionally, stellar. What a delightful surprise. The diamond lounge was, as always well managed by Pretty Shamu and her staff of drink waiters. The diamond lounges are a welcoming and convivial space and I look forward to going there, whether I am travelling solo or not. As other diamonds are quite amiable and friendly, I have plenty of new acquaintances at the end of every cruise. On most cruises I have been on, the activity staff arrange solo traveller activities. I do feel very sorry for newbie solo cruisers on this cruise. The activity staff really let these cruisers until down. I also missed out on additional socialising that I could have enjoyed if they had handled it properly. On this cruise, there were no solo events happening until the fourth night of the cruise. This was only added after a fine gentleman I met as a solo traveller on the Radiance complained to the Cruise Directors staff. There were 3-4 of these events that happened, but they were in fact, likely a deterrent to á solo traveller. It was listed as a solo get together for the nightly quiz. The venue was, as always, impossibly packed with many people standing. No member of the activities staff was available to organise the event. If you showed up as a solo traveller, you would have no idea of who else was there as a solo traveller. There was no space set aside for this get together so even if you managed to identify other solo travellers, there would be no place for you to sit or even stand together. RCI might as well have advertised the entire voyage as a solo traveller get together and left it at that. Solo traveller get togethers need to have a possibility of identifying others. Optimally you would also have a space for the attendees to gather. These quiz events were cynical and dismissive. Insulting actually as they were acting as if they were doing something for solo travellers, when they weren't. Finally, on about day 6, there was a solo traveller lunch and as normal, attendees met on deck 4 then went down to the MDR as a group. Even this was handled poorly. The activities employee made no effort to try and identify people walking up expectantly. Normally, they would ask if you were looking for the solo event. This employee made no such effort. She had decided to take up the seating that was placed as if for a lecture. Little ability to chat with anyone not immediately adjoining. The staff member did not seem to be interested in talking to attendees. Finally, when we were seated, the employee member could not get out of there fast enough. Three people expressed a desire for there to be a lunch daily. She said she'd mention it to the Activity Director. Out of a 10 night cruise, there was only one event that was actually accessible. The quiz events were a bad joke. Solo travellers pay nearly double and eat only one share of food compared to double occupancy cruisers. You would think that a 15 minute commitment on sea days would be a good investment. A lot of solo travellers look forward to meeting other solo travellers and this was a complete fail. I was very excited to learn of the $7.95 room service cover charge that came with an updated menu. The menu looked nice. I was excited. Crisp corn chip nachos turned out to be constructed of soggy oily flour tortillas (WHAT) with about 15 gram of cheese melted on top. I trained as a professional cook for 18 months as a bit of fun a few years ago and know what quantities look like. There was some ramekin of smashed avocado with a skin that had formed on the oxidised product. No jalapeno peppers as advertised. I had ordered the chicken Alfredo on the Mariner and that had dried out over cooked chicken bits sprinkled on a skin covered sauce dish. I had high hopes for the new room service menu and was happy to pay for quality but the room service food Ive received has remained inedible. I enjoy cruising and love the diamond lounge. This would have to be the most unremarkable/forgettable cruise I've had on any cruise line. Read Less
Sail Date October 2017
We went to singapore before the cruise and stayed 4 days. We really love Singapore, a Great Country and City We got a transfer to the terminal and arrived around 10.30am. We checked in the priority line and waited to board. As per ... Read More
We went to singapore before the cruise and stayed 4 days. We really love Singapore, a Great Country and City We got a transfer to the terminal and arrived around 10.30am. We checked in the priority line and waited to board. As per usual embarkation was quick and easy, on was on the ship quite quickly. We had booked a grand suite as we have been in them before. I was however a little disappointed as it was not as clean as i would have expected. By that i mean still crumbs left on glass tables etc, areas you would expect to be clean. It had all the items you would expect including a game player/dvd which we could not get a cord for it to work. We have been on voyager 4 times before and have done most things so we stayed in the main dining room this time. The food was very good, no issue or no problems we all loved it. The service however by the main waiter was poor and probably the worst we have had. The assistant waiter did all the work. We played min golf, table tennis etc and had a great time. You can always pick things wrong and i will but overall we enjoyed it, great ship and great staff. We always travel RCCL however, 2 things annoyed us 1] once again we got on board and yes, price increases again. This time what used to be free IE Room Service has now a $8 US charge Crazy ,Crazy As an australian $8us is about $11 aus and a glass of also wine is $13-14us which is around $18 aus which is more expensive than anywhere. Duty free on board is not so duty free any more, some things are, but most are not !! 2] we were supposed to tender off the beach in phuket but tendered off the harbour on the other side of the island. Of course taxi's charged liked a wounded Bull and the return fare to Patong was around $120+ There was no reason why, they just did it. There will come a time however when we decide that enough of the price increases and go somewhere else. We did manage to get a nice club room at a great hotel with bonus laundry , meals mini bar and drinks for the same price per day as our cruise. A great alternative I hope RCCL are listening Read Less
Sail Date October 2017
I chose this cruise simply because it was a bargain, got it for a great price. As a solo it is hard to get a single price. Easy flight to Singapore from Sydney and back from Perth. Most repositioning cruises you have to travel ... Read More
I chose this cruise simply because it was a bargain, got it for a great price. As a solo it is hard to get a single price. Easy flight to Singapore from Sydney and back from Perth. Most repositioning cruises you have to travel half way around the world to get to them. RCI never seem to disappoint there was plenty to do especially on the sea days, lots of pool activities, entertainment for everybody. The only annoying thing was people smoking E cigarettes in the bars, I actually moved from inside The Pig and Whistle Pub to outside to get away from the smell, this was pointed out to customer service and some officers but there seemed to be total confusion, anyway nothing was done about it and it continued for the duration of the cruise. I think RCI needs to look at it's smoking policy. Food was good, service was good. Good cruise Read Less
Sail Date October 2017
We have sailed on this Ship before and enjoyed it very much. The start of our Cruise was a nightmare we waited forever to get on board then one of our suitcases was not delivered to our cabin and was held because we had a opened bottle of ... Read More
We have sailed on this Ship before and enjoyed it very much. The start of our Cruise was a nightmare we waited forever to get on board then one of our suitcases was not delivered to our cabin and was held because we had a opened bottle of Gran Marnia which they took of us we were not impressed as we spent 5 days in Singapore and thought we could bring it with us, while checking our bag a luggage trolley slammed into my husbands back so I think it is important that you put breaks on these trolleys it took so long for all this very upsetting day and we missed everything that night including the show. The breakfast next morning was hard to find something decent the boiled eggs were green, the bacon was all fat, scrambled eggs I am sure we're powdered and un eatable, the yogurt yuk. Some of the entertainment was crap especially the late show I don't know where you got him from, the restaurant food was fine except for most of the meat very grissely. I think the drinks could be cheaper. The cabin boys are wonderful. The photos are too expensive. The tours are much to expensive. As for getting a seat near the pool it's impossible because people posses them all day even if they don't use them. I do miss the chocolate on my pillow. I do miss a inside movie theatre. Some movies on TV would be nice. Apart from all this because we love cruising we still had a great time. Read Less
Sail Date October 2017
we went on a 10 day repositioning cruise from Singapore to Fremantle we found the embarkation seamless and was much quicker than we had envisioned. the ship was beautiful. We went to our cabin (2nd floor ocean view) and was surprised at ... Read More
we went on a 10 day repositioning cruise from Singapore to Fremantle we found the embarkation seamless and was much quicker than we had envisioned. the ship was beautiful. We went to our cabin (2nd floor ocean view) and was surprised at how spacious and well presented it was. There was and extension and distilled water supplied for my CPAP machine which i arranged with Royal Caribbean on line previously and also the water package I had purchased. It was pleasing that there was tea and coffee making supplies, minus milk, in the cabin and there was a cooler,not a fridge but cold enough to keep the milk which I got from the windjammer fresh. the ship was large and there were a lot of people aboard. the cruise went to Port Klang (Kuala Lumpur) Lankawi and Phuket. we stayed on board at Port Klang as the trip to Kuaua Lumpur was 11/2-2 hrs. we went on a Duty free shopping tour at Lankawi unless you smoke and drink dont bother we found the shop owners to be both rude and ignorant. i wouldnt have gone if I had known. Phuket was bustling with lots of bargains if you wanted to haggle, we teamed up with a family on the ship and got a mini bus it was very good value. after that it was sailing all the way which was like a mill pond until 11/2 days out of Fremantle, this gave us a lot of time to do things on the ship. there were some fantastic shows and the band was first rate the ice shows were magical, there was always something to do if you wanted top partake. Food was of very good quality varied and well presented We ate in Windjammer except for 1 night (formal) we went to Sapphire. I preferred the food in Windjammer even though it was buffet style. the wait staff was very efficient helpful and friendly in actual fact the staff as a whole were the same including maintenance staff. Our cabin staff was extremely hard working and was always happy. we had a different towel animal every night. we got back to Fremantle and docked with minimum fuss. the disembarkation was stress free even thought the terminal is a disgrace to Fremantle. we have booked another cruise on Voyager next August going to Vietnam. Read Less
Sail Date October 2017
cruise review 1.the food in windjammers was terrible ,the same boring pub style food everyday. There should have been far greater verity.ie more soups styles from Vietnam (pho) fresh spring rolls, some seafood. 2.terrible embarkation ... Read More
cruise review 1.the food in windjammers was terrible ,the same boring pub style food everyday. There should have been far greater verity.ie more soups styles from Vietnam (pho) fresh spring rolls, some seafood. 2.terrible embarkation at Hong Kong, not organised, staff had no idea what they were doing, its only our good fortune that we are experienced cruisers and knew that photos had to be taken as many passengers got to the security check and were told to go back and get photos 3.poor entertainment on board, no bands on deck during the day. 4. poor selection of free movies in cabin. 5.ran out of drinks and food. 6. ports were toooooo far from towns ho chi minh was a minimum of 2 hours each way, hoi an / Danang also a minimum of was 2 hours each way. 7. the first day should have been refunded as most passengers did not get on board until 9 pm and then had to do a safety drill at 10.15pm this was NOT a "cruise" day.it was a joke. your company should NOT have allowed the previous days cruise out of Hong Kong to Shenzhen just to make more money on gambling from the Chinese, this was at our expense as we were the passengers that suffered the inconvenience just so RCCL could make a buck. we complained twice to guest services only to be given the company line that there is nothing they can do and NO compensation would be offered. (only the standard bottle of wine rubbish that we get every time RCCL is at fault.) 8. there is no beer or wine package offered only the ultimate at $65us a day 9. the spa,s in the adult area ...most of the jets were not working many persons complained that they had paid good money like everyone else and should be able to use the spa. 10. sapphire dining room was way under staffed and the were very long waits to be served, and also a couple of the drink waiters were Chinese and had no knowledge about drinks, eg asked for Stella and got Amstel. 11.in general the ship needs a lot of maintenance and should be taken out of service for a refit ASAP, stop selling this cruise ship it wouldn't be excepted in the usa Read Less
Sail Date October 2017
Initially we saw the Tailor Made promotion, and it seemed a good price for the package. Unfortunately there were snags. We were offered the option of returning by indirect flights from singapore to Hong Kong, and from there back to UK, ... Read More
Initially we saw the Tailor Made promotion, and it seemed a good price for the package. Unfortunately there were snags. We were offered the option of returning by indirect flights from singapore to Hong Kong, and from there back to UK, as the original flight was a lot earlier, meaning a rush to disembark and get to the aitport.We had upgraded our outward flight, which would have given an increased baggage allowance on BA. When we asked about doing the same for the last leg home, we were refused, because our flight was not direct from Singapore. BA said we could upgrade, but had to do it through the travel agent, (cruises.co.uk).It appeared the flights were controlled by Travel 2, so we left it We then found out that if we took another case, we had to pay the shuttle service carrier, as only one bag per person was allowed. That also applied to the shuttle from hotel to ship and from ship to airport at Singapore, and the 3 vouchers we were sent would have cost over £200.00. We decided to take the one case each. Althoiugh we had booked 13 months in advance, we didn't get our cabin upgraded,as often happens. Instead of twin beds we had a double, and the stateroom was meant for a family as there were compartments in the ceiling for 2 bunks. There was just room to walk between bed and walls. first sitting in the main dining room was at 5.30pm, considerably earlier than usual. our table (for 6) was small so everyone sat close to each other. The meals were mostly protein, with very small amounts of vegetables, 2 pieces of carrot and one piece of broccoli. We had to ask for more. After 3 nights we tried eating in the Windjammer,buffet style. There was a greater choice; however, most of it was barely warm, and the vegetables were hardly cooked. Some of the shows were quite good, the best being done by The Blades, ice skaters. We didn't use the sports activities, and trivia games took place in most public areas. One or two "talks" turned out to be marketting ploys, and not the informative subject advertised.in fact royal Caribbean seemed to thrust selling at every opportunity. There were crew walking round tables in the Windjammer advertising the paying restaurants. When you consider the cost of the meals were included in the price paid for the whole trip, an added cost of $30 to dine in another restaurant made it an extremely expensive meal!! Anyone taking their travel iron with them had it confiscated for the duration of the cruise, only picking it up again when disembarking. Laundry prices were high,and an "offer" didn't include ironing,that was charged extra. Everyone had to sign a health form to say they did not have any colds over the previous 5 days to sailing, but we and many others caught colds while on board and the Medical centre must have done a roaring trade.My bill was over $240 People were encouraged to choose taking their luggage off ship themselves,and were off the ship before 8.30 am. The arrivals hall was packed with people waiting to be transferred to the airport,until their designated time. The crew attending to guests in the lounges, dining places and everywhere on board were all excellent. The cruise director,Jamie Fentiman, was always about; he put people at their ease,generally playing a jovial clown, which made guests feel relaxed.I'd have liked to hear him sing more than the couple of times he did, as he had a very pleasant singing voice. It could not have been easy to be happy and smiling at all times, but he certainly did. Royal Caribbean caters for the American customer, and we will not be using them in the future. Read Less
Sail Date April 2017
This is my 8th cruise with RCI. First one was back in 1997 on Majesty. Over the years I have seen a lot of changes, some not really for the better. It felt a bit like a Butlins at sea at times. I picked this cruise for the itinerary and ... Read More
This is my 8th cruise with RCI. First one was back in 1997 on Majesty. Over the years I have seen a lot of changes, some not really for the better. It felt a bit like a Butlins at sea at times. I picked this cruise for the itinerary and that was not disappointing overall. We visited Sydney, Brisbane, Airlie Beach, Cairns, Port Douglas, Darwin and Singapore. We stayed in cabin 9589 which is an inside with virtual balcony. PROs Smooth check in Classic drinks package was well worth it Cabin was good, bit small but we expected that. Cruise package was very good value for money Staff work as hard as always to give the best service Good itinerary CONs Ship looks tired in parts and is getting quite rusty Food is not what it used to be I'm afraid, choice and quality not what it was. Ship too big to get in to most of the ports which means more tenders. Tender service not great and we lost time ashore because of it. Entertainment not what is used to be either. Very hit and miss ranging from excellent to not very good at all. Read Less
Sail Date April 2017
We chose this cruise for the ports of call and wasnt disappointed. Shame that the tours in Cairns were so disorganised. We enjoyed the entertainment on board. The crew were friendly and attentive as usual. Royal should clean out the air ... Read More
We chose this cruise for the ports of call and wasnt disappointed. Shame that the tours in Cairns were so disorganised. We enjoyed the entertainment on board. The crew were friendly and attentive as usual. Royal should clean out the air con vents more regularly as many people were coughing as we were and are still today which is very unpleasant. My husband looked at ours in the cabin and they were really clogged up. Pool area should have been policed better as there were babies in the pool and hot tubs in diapers which is against the health and safety rules. Royal make a big show about health issues and this is clearly one that should be monitored. People were also smoking on outer decks when they had been asked not to when refuelling in clear view of crew and werent told about it. Disembarkation was a shambles as numbers were called but luggage wasnt there which caused confusion and annoyance. Read Less
Sail Date April 2017
• We would like to see bad sheet change every 4 days not 7! • Table tennis area windy, some digital timer to be on the game for each machine to be fare. • Main dinner restaurant need more verity food no much choice did not ... Read More
• We would like to see bad sheet change every 4 days not 7! • Table tennis area windy, some digital timer to be on the game for each machine to be fare. • Main dinner restaurant need more verity food no much choice did not bidder to use it. • Would like to see some Turkish food in Windjammer café or in restaurant • Urgent rules for spa /sauna area, Eg before and after spa entry must have a shower. Peoples enter the spa after the Gym with sweaty body, • Breakfast in main dinner room take to long, must be buffy style. • The workers very tight, need 1 day rest 12hrs 7days 7 months they are human not machine! • The pool area very wrong designed, pool size to small for amount of peoples in the ship 3000.Can’t see the big screen because of spa cover. • Shore excursion on the ship very expansive did not use it. • The pool area very slippery when wet foore need to be slip prove. • More verity cheese need it for breakfast, Mediterranean style • In the shower need seat for elderly peoples. • 10/10 Windjammer café, enjoy flower ride ,rock climbing t/tennis, basketball area Read Less
Sail Date February 2017
This was, without doubt, the worst holiday experience I have encountered to the extent that I asked the ships Customer Services Manager about being let off the ship in Brisbane. We suffered two weeks of beer swilling noisy and foul mouthed ... Read More
This was, without doubt, the worst holiday experience I have encountered to the extent that I asked the ships Customer Services Manager about being let off the ship in Brisbane. We suffered two weeks of beer swilling noisy and foul mouthed people, terrible overcrowding, endless queues, continual RCI bad management, disgusting food, untrained, un-interested and rude staff, highly expensive drinks and tours, lost luggage and a maze of scams and additional charges by RCI. This is not my first cruise or my first cruise with RCI and so I have a valid basis of comparison. I've detailed below a few of the problems on the ship for which I hold RCI responsible. We picked up the ship in Singapore on the 18th October 2016 and booked into the terminal at 12.00 noon. The scene was chaotic as you can imagine with so many people trying to board. Cases were simply left outside the front door of the terminal with no check in procedure. There were thousands of bags piled up in no particular order without any security measures being taken by RCI. No RCI staff were present other than the checking in staff who were rude and appeared un-interested. Bearing in mind the age of the vast majority of travelers, I was surprised that RCI made no attempt to offer refreshment, suitable seating or advice whilst the boarding process was ongoing. We boarded the boat at 12.45pm but some guests were still being boarded 5 hours later. We made our way to our cabin, we had booked a junior suite and found the room to be bright, airy and mostly clean with plenty of storage available. The balcony and room were sparsely furnished with uncomfortable furniture and the balcony had not been cleaned. The fridge did not work and the TV choice was poor unless you paid extortionate amounts for films (I think it was $12 per video) The bathroom was extremely small and there was no plug in the bath, the tap to the wash hand basin offered no cold water. The bath, sink,WC and shower curtain were stained and looked in need of refurbishment. Even in a junior suite there was nowhere to eat if you wanted to opt for room services or sit comfortably. The balcony was nice and private but the glass screen was so dirty you had to stand up to see over it if you wanted a view. There were tea and coffee facilities but in the room but we were shocked to find that only bottled water at extortionate cost was available. There was no cold water for drinking in the bathroom. We waited for several hours for the delivery of our cases and after many broken promises by RCI Customer Services staff and several hours in queue's and discussions on the phone, I went down to Level 1 and retrieved four of my cases at about 8pm. I was not challenged by RCI security staff at any time. I located the fifth and final case at 11.00pm on level 5 some 11 hours after I arrived at the terminal and this only by chance because I went to level 5 to complain, yet again, about my missing case. Throughout the process I saw no security of any of the guests cases whatsoever either in the ship or at the terminal and no attempt was made by any staff to help locate my luggage or confirm that my luggage was on board or help me transfer my luggage to my room. As a consequence the whole first day of the cruise was lost. I quickly learned that any RCI staff just were not interested and would lie and tell you what you wanted to hear just to move you away. Complaining by phone from the cabin was a waste of time because RCI staff just did not call back and you couldn't complain because you couldn't get through to the same person twice. I wasn't alone in having difficulties with my luggage, hundreds of people formed an endless queue at Customer Services throughout the first day trying to sort their own issues with luggage and there were some very angry and unpleasant scenes. We noticed during the first night that the ship was not following its advertised course this meant that we were on the seaward side of the boat throughout the journey. We had specifically chosen the port side of the ship to give us land views for the first half of the cruise, had we been known that the course was to be radically changed without any apparent reason we would have chosen a starboard cabin. There was no explanation or reason given for this course change, as always RCI guests were treated with complete contempt. Whilst I note RCI reserve the right to change its course for operational reasons, no reason or excuse was given. The self service breakfast and lunch restaurant, Windjammer, was like a works canteen with appropriately poor service. With old plastic plates and cups and dirty tables you can imagine the scene. The food was just about edible but was not the quality you would expect on a cruise ship. The queues for food were horrendous and there weren't enough tables. It's the sort of place I would spend all year avoiding and unfortunately as prisoners on the good ship Voyager we had no choice. I actually witnessed one waiter in Windjammer pouring the contents of used glasses of water into a water jug as he was clearing the tables, not at the end of the sitting but mid way. I dread to think what he did next. No wonder RCI suffer from so many contagious illnesses on its ships. When eventually tables were cleared, countless tables were being wiped with the same dirty cloth without any attempt to clean the cloth and no cleaning products of any type were used. This was the same for every one of the cleaning staff and on every occasion we had the misfortune to have to use this disgusting canteen. The food and service in the main restaurant was at best poor and at worst shambolic and by the end of the cruise the continued and persistent staff begging for additional tips was played out in front of no more than 50% occupancy. I've cruised a fair few times and I've never seen the 8pm sitting, on a full ship, half empty. Food was cold, late, tiny portions, not as described on the menu and of consistently poor quality. Guests were allowed into the restaurant in shorts and beachwear even on formal nights and the behavior was normally consistent with their attire. Our waitress could not speak English and we had no idea what she was telling us throughout the cruise. After 5 days at sea, the ship ran out of every bottle of wine on its meager wine list below $60 a bottle and despite several stops in Australia and assurances by the restaurant management RCI made no attempt to rectify this problem. I complained every day to the waiter, head waiter and floor manager and only on the last night of the 14 day cruise was the food bought out to us hot. Some of the food bought out onto our table was embarrassing not just to us but to the waiters who were serving it. The numbers of tables who had pretty violent rows with the restaurant staff grew over the 14 day period until most of the tables around us were empty. It quickly became evident that RCI are intent in squeezing every possible cent out of every passenger and this theme was drummed into the customer with such ferocity that there was disquiet on the boat throughout the cruise. I've never been on a holiday or cruise where the guests felt such ill will against the operator. The price of drinks was excessive, charges for everything conceivable were added to each bill, money taken from cards without authority, children of 10 years old allowed to gamble hundreds of dollars on their state room cards without parental consent or knowledge, excessive charges made for land tours. A few examples of such sharp practice:- $39 to tour the kitchens, $7 for a lanyard for the state room key, $2.95 for a can of coke, $7 for a small bottle of beer, land tours costing up to five times their local cost. I noticed people on drinks deals were given second rate drinks such as draught coke, un-branded wines, low quality beers etc. Despite paying $13.50 per day per person for service charges, 18% was also added to every bill for additional service charges. The constant begging by staff for additional tips was, to say the least, annoying especially as the service throughout the ship was so poor. We had four stops and two of them were tendered. On the first tendered stop RCI made such a mess of the disembarkation that people were still trying to get off the ship at 2.30pm, even though we arrived at anchor at 10.00am. The queue for re-boarding was up to 2hrs 30mins and then we were taken back through choppy seas in a small ships tender which was not a pleasant experience. The whole fiasco was caused by not enough externally hired large boats being organised to get people off the ship. If the ship holds 3,500 guests and you have boats each holding 250 people and the turnaround takes 1hr 20mins it doesn't take a genius to calculate the number of boats required to get guests on and off the ship in a reasonable period. The Captain, disingenuously blamed the fiasco on the Australian authorities, the truth is that RCI did not hire enough external boats, did not act quickly enough to put right its error and then did nothing for the people who were waiting for nearly three hours in the Northern Queensland afternoon sun without shade or water, many of whom were old and infirm. I saw the captain questioned about the tendering problems and he refused to respond when it was made pretty obvious to everybody in earshot that he had not told the guests the complete truth. Again it does not take a genius to work out that if you had problems getting 3,500 people off the ship with 4 large boats, the problems will be even greater if you try to board them back using just 2 boats. RCI did nothing to correct its error until the queue on the dock was over 2hrs long. By that time the 2 of the larger hired boats had been let go and we were left with ships tenders. On our return to the boat we were addressed like criminals by RCI security staff who showed utter contempt for passengers and we were herded like sheep from queue to queue until we got away from level 1. I was so annoyed at the way we were spoken to as we entered the ship (having waited nearly 3 hours to board) that I had an extremely heated discussion with the security operative operating the bar scanner. I honestly felt like I'd just arrived at Shawshank Prison for a ten stretch and fully expected dogs to be bought out to round us up. My wife was pretty distressed and felt intimidated by the constant searching and scanning and ID checks we had to go though and the aggressive security guards we had to deal with. This same scenario was played out on the second tendered stop although RCI provided desalinated water in glasses and cold towels for people in the re-boarding queue and provided four large tenders instead of two and used the ships tenders from the word go. The water they served in plastic glasses in Windjammer was desalinated and was pretty disgusting, forcing guests to buy $5 a bottle water. On disembarkation to the third tendered stop, 250 guests were lead down to level 1 and herded like sheep into the main services runway area and left for nearly 45 minutes pressed up against a wall. This is a restricted area for guests and not only was this extremely dangerous as it was in constant use by staff to transport materials about the ship but the smell of rotting food was appalling and worrying. We got no explanation why we were taken from the theatre so early and no apology was given. We were just pushed against one the walls and told to make way, this was 250 predominantly old people, some with walking aids unnecessarily crammed into an area in constant use. On the first day when I went down to level 1 to find my cases I was told that it was too dangerous for guests to be in the runway area and i was asked to leave. I asked the RCI representative who led us down to level 1 how long we would be kept in the runway area and he said "I don't know and it's not my fault, I only work in the theatre" This was a typical answer from waiting staff, customer services staff, staff handling the luggage, in fact all RCI staff. Despite the excessive profit made by RCI from the tours, it decided to cut short our trips to make up for its own failings in getting us off the boat in time. I travelled 11,000 miles from the UK to see Northern Queensland and was rushed from coach to queue and queue to coach on each of our three trips without having the opportunity to see the place. Even when we were docked the trips were cut short and we were rushed back to the ship an hour early in both Darwin and Brisbane. When I booked in at Singapore I was asked for a credit card to secure my onboard expenditure even though I wanted to settle by cash. Without authority and on a daily basis money was taken by RCI from my credit card without my approval and authority. When I first complained about the unauthorised withdrawal of funds the Customer Services operative laughed at me and tried to suggest that this was normal company policy. Eventually I spoke to the front desk manager and told RCI that if they did not stop this unauthorised withdrawal of funds I would report fraudulent activity on my card and have it stopped. No further withdrawals were made on my account until the final bill was settled. When I reviewed my final bill RCI had added numerous transactions without my authority and signature some of which had already been deducted from my account. I think a total of $640 was taken before I managed to stop it and when I enquired about a refund if I settled the agreed bill in cash I was told this would take place 7-14 days after the end of the cruise even though the unauthorised withdrawal had happened within hours of the expenditure. I have stayed in many top quality hotels throughout Europe, Asia, North and Central America and the Middle East and been on many cruises and this is the first time I have experienced this type of breach of trust in respect of credit cards. On the one occasion my wife and I used the casino, we had been playing blackjack for about 30 minutes and we had won about $50 and RCI put a dark suited manager behind us who stood inches away from us with arms folded presumably trying to be intimidating. We were extremely embarrassed but continued to play so the house then changed dealer who was immediately rude to my wife and so we walked away and cashed in our chips. Needless to say we did not return. The entertainment was appallingly bad, singers in the pub were excruciating, shows amateurish and comedians low quality and crude. RCI's spurious claims that the shows were award winning are disgraceful, these were amateur productions by amateur performers. We spent the day by the pool on one of the later days only to be confronted by a "belly flop" competition with the consequent screaming and pa noise, how classy was that??? What upset me most was that RCI has turned this ship into a floating Butlins camp with beer swilling, drunken, foul mouthed guests, nothing like my experience of cruising with this or other lines. I was appalled at some of the behaviour we saw both on and off the ship. I acknowledge that RCI is not responsible for guests behaviour but it is responsible for the environment which promotes these problems. Having dress codes and codes of conduct in the restaurants would help but the real problems were caused by having an all you can drink cost of $55 which meant each person on the deal felt obliged to drink at least $55 of alcohol per day. RCI has set the price of the all you can drink package far too high with total disregard to the non or light drinkers who have gone on holiday to relax, not to listen to rugby songs and avoid drunks throughout the night. On one occasion we walked through the casino after our dinner and there was a drunk women sprawled over the roulette table shouting, swearing and screaming. Needless to say we turned and walked out. Perhaps I'm an abject snob, but all I want is that my holiday is relaxing, the food is good and that I can have a glass of wine with my evening meal. I don't want to have to fight for breakfast or spend time complaining to get normal levels of service or fight a drunken mob to get a drink at night. I don't want to spend hours in unnecessary queues or be penalised because the operator is incompetent or to continually have to negotiate my way through the RCI money making scams. A couple on our table who we made friends with were in their 80's and they felt very frightened about being out of their room after dinner. We spent most of our time on the boat on our balcony reading because the rest of the ship was so unpleasant and crowded. on one occasion we tried to get a bed chair in the adult only section of the swimming pool area, we had to sit 25 yards apart because it was so crowded. I based my decision to cruise with RCI upon the many and varied claims made on its UK and USA websites. I enclose several examples of RCI's incorrect and exaggerated claims made about its cruises which in my opinion it has failed to honour or even attempt to honour to the extent that I consider RCI to be in breach of our contract and of English consumer law. I have made RCI aware of this matter but they have refused to comment on any specific allegation. I don't expect 5 star quality from RCI, that is clearly not their game, I do however expect RCI to provide the advertised service levels which formed the basis of our contract. My dealings with RCI customer service since I got back have been frustrating to say the least and after receiving an email which said they wanted to speak to me but only if I paid for a premium charged, international phone call I wrote to Adam Goldstein the CEO. I've now had a letter from RCI asking for arbitration, a surprising request after less than two weeks from my initial complaint. I feel an ambush coming. Bottom line folks, this is a deplorable, dishonest, down-market company intent on fleecing customers, lying through their teeth at every opportunity and giving guests a true Blackpool experience. Do yourself a favour and use another operator who show guests some respect. Mark PS. Australia is amazing UK Site RCI Claim "Everything you need to enjoy your holiday is included in the price of your ticket, making your experience truly amazing value. Of course, additional options can be purchased if you want those little extras" MB Response Since when does water constitute a "a little extra" RCI Claim "Enjoy countless incredible complimentary dining experiences during your holiday with each ship offering something different" MB Response Windjammers is an overcrowded works canteen with dirty tables, plastic plates and glasses and plain food. The main restaurant was half empty, food was cold and poor, wine list with no choice under $60 per bottle and service was chronic. That's two poor options, where does "countless" and "incredible" fit into this????? RCI Claim "With so many extraordinary activities on offer, you can tailor-make your Royal Caribbean holiday to be just as exhilarating (or relaxing) as you like. Head for the heights with the rock-wall, catch waves on the FlowRider, or make a splash in the H2O Zone water park. Or, if rest and relaxation is more your thing, retreat to our blissful Spa to pamper yourself from head to toe. With most of our activities free, you’ll always find fun for all the family onboard" MB Response View the classy "belly flop" competition in a Butlins type environment or hunt out a bed in the spa and spend the day 25 yards away from your partner because there are no beds together due to overcrowding. USA Site RCI Claim "And where else can you have fun doing as much or as little as you want, without having to constantly pack and unpack, or dealing with never-ending lines to attractions?" MB Response Whoever wrote this should have cruised on the VOTS in October 2016. On our trip to Port Douglas we spent just under 5 hours in queues on one day due solely to RCI incompetence. That excludes queues for food and drinks on board or queues at RCI Customer Services RCI Claim "Our unique style of service will enhance every aspect of your cruise. No matter where you are the pool, the dining room, the spa or your room – get ready to be wowed! And we deliver it 24 hours a day. This is way beyond normal service" MB Response I'm still waiting to be wowed by any aspect of RCI service, in fact I would say the service was at best 3rd rate. The only thing unique about RCI staff is that amongst cruise lines I've been on they are the worst, un-trained, constant begging for tips, rude, incompetent and treat guests with utter contempt. RCI Claim "Once onboard, you will enjoy dining options that are rich in flavor and ambience. Savor dish after dish of fine cuisine, casual plates and snacks prepared by our chefs in a variety of venues from deck to deck. See which dining venues are on your ship" MB Response Windjammers is an overcrowded works canteen with dirty tables, plastic plates and glasses and plain food. The main restaurant was half empty, food was cold and poor, wine list with no choice under $60 per bottle and service was chronic. I didn't have any food which was rich in flavour and/or ambience. If you want that try an Olsen or Costa cruise. Read Less
Sail Date October 2016
Two things completely spoiled this cruise for us ... and the powers that be on Voyager seemingly couldn't have cared less. Tendering: Getting ashore at Port Douglas, Yorkeys Knob and Airlie Beach was a complete shambles. Total ... Read More
Two things completely spoiled this cruise for us ... and the powers that be on Voyager seemingly couldn't have cared less. Tendering: Getting ashore at Port Douglas, Yorkeys Knob and Airlie Beach was a complete shambles. Total queuing time for my wife and I was a staggering 10 hours over the three days. The captain on his travels around the ship on his electric scooter (yes, electric scooter!) refused to discuss the problem with passengers. And when the subject was raised during his question-and-answer stage presentation to passengers he glossed over it with the feeble excuse of "regulations". Strange that every other cruise line we have been on seem to manage to get it right at these ports. Complaints at the Passenger Services Desk were politely received with promises that an officer would get back to us. Nobody ever did, despite several reminders to the desk. Not good enough, Royal Caribbean! My Time Dining: Despite booking 18 months in advance and double checking that this was ok, upon boarding we were denied My Time Dining at dinner time. We were offered tables for late evening (which would have virtually meant bedtime upon completion of the meal) or 5.30 in the late afternoon. The fact I am diabetic who has strict rules regarding food intake was of no concern to them. Not good enough Royal Caribbean! We coughed up around $4000 for this cruise ... and they couldn't even supply bathroom toiletries unless we requested them. Weird because you don't have to ask on other cruise lines. Not good enough Royal Caribbean. No bedtime chocolates on the pillow! All prices in US dollars, which when converted to Australian dollars meant a whopping 25 percent more. Oh, and let's not forget the 18 percent gratuity on alcohol purchases ... even if you grab one from your fridge in your cabin or buy over the counter. The captain in his state presentation twice mentioned the company's shareholders. It appeared to me they took priority over us passengers who have to tolerate penny-pinching to keep them happy. Not good enough Royal Caribbean. Read Less
Sail Date October 2016
There is plenty of information on this great site regarding the Voyager. This review is intended to give an overall opinion without too much detail. We have cruised many times on different ships to various destinations - cruising from ... Read More
There is plenty of information on this great site regarding the Voyager. This review is intended to give an overall opinion without too much detail. We have cruised many times on different ships to various destinations - cruising from Singapore was on our bucket list and the timing permitted a cruise on the Voyager. So both the ship and embarkation port were firsts. Overall the ship with its amenities was very good - sure, there are always comparisons to be made with other cruise lines and other ships; and yes, some cruisers are dealt with unfairly. ISSUES - these are what I call first world issues - annoying and frustrating - but our beds are still being made and our meals are still arriving. Tendering at Port Douglas, Cairns and Airlie Beach was dreadful...we have never seen such an unorganized attempt. Enough said.... Overcrowding in the royal promenade during the dinner period....it took us a couple of days to catch on - the early dinner people leave for the bars/coffee shop where the late dinner people are still having drinks. So at almost dead on 7.45pm the seats became available for those waiting for a seat after early dinner. For us, not being able to sit somewhere was a new experience. We expected a ship of this size to have plenty of sitting options....not so....just meant we had to plan differently. We love cruising for many reasons and there are always issues when travelling - hopefully the overall good out weighs the bad. As far as the Voyager, we would cruise again on her but would not cruise on any itinerary that includes tendering....once bitten, twice shy Thanks for reading. Read Less
Sail Date October 2016
This was our second time cruising with RCL and third cruise in total. Love RCL and the concept of the Royal Promenade after cruising on Liberty of the Seas got us hooked. You kind of forget that you are on a ship in the middle of the ... Read More
This was our second time cruising with RCL and third cruise in total. Love RCL and the concept of the Royal Promenade after cruising on Liberty of the Seas got us hooked. You kind of forget that you are on a ship in the middle of the ocean. The C&A embarkation welcome back drinks were non existent (marketing gimmick?) My other comment related to the MDR. 1. Being disabled, I was hoping that we (two adults) were put near the MDR doors for ease of access instead in the middle of the dining room (I would have preferred to make my own way/from to the table rather than being pushed). 2. I find that with my disability. I need to concentrate on eating and not making conversation with others on the table. Fortunately the other guests by half way through the cruise had chosen to eat elsewhere due to the delay in service. Overall this was considered minor in the scheme of things. Good and enjoyable cruise. Will cruise with RCL again and insist of a table for two, near the entrance/exit. Read Less
Sail Date October 2016
Voyager of the Seas Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 4.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.5 4.2
Fitness & Recreation 5.0 N/A
Family 5.0 4.1
Shore Excursions 3.5 N/A
Enrichment Activities 3.0 N/A
Service 4.5 4.2
Value for Money 4.0 N/A

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