70 Royal Caribbean Voyager of the Seas Cruise Reviews for Family Cruises to Asia

After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have ... Read More
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have cruised over 840 days at sea and now made cruising a family affair as we cruise with our minor and adult children and their families. On this 3 week holiday we had a great experience beginning at the Ocean Park Marriott Resort in Hong Kong before boarding Voyager of the Seas and was very excited to sail. However, we are sick with disappoint on our most recent Royal Caribbean sailing. We expected the smaller class ship would not have all the amenities we enjoyed on the Harmony, but we did expect the same level of food quality and service. In 30 years having cruised budget to exclusive lines we have never seen food prepared so poorly. Much of the food served on Voyager was very tasteless and served cold in both the main dining room and the buffet. When we payed for meals at Johnny Rockets and Chops the food was flavorful and served at an edible temperature. My husband began eating burgers in the hope of getting a quality tasty meal. He changed to ordering a hamburger from the main dining room as they were better than the burgers served in the Windjammer which appeared to contain filler and certainly not the quality of Johnny Rockets burgers. We tried being the first in line for the buffet, but the pork chop and pancakes were cold even at the start of the mealtime. We were also disappointed that the Windjammer buffet closed so early in the evening leaving only 1 after 9pm dining option which only had complimentary water, coffee, hot tea and milk. Being a non coffee drinker and lactose intolerance water and or basic hot tea was my only choice. In addition small things like sweeteners and the selection of tea flavors was half of what was offered on the Harmony. As for complimentary beverages, we don't believe fruit punch beverages which mimic Koolaid is acceptable. There often was debris clinging to our glass after consuming the drink. Our cabin steward provided wonderful service, as did Mr. XXXXX at the front desk. However, the rest of the staff provided substandard service and we found most staff were focused and commenting on what they would be doing once the guest were off the boat and the renovation of the ship begins. The children's activity center discouraged us from dropping our 8 year old son off. We did not understand why they would not take a child during published open hours even if other children would not be there. When we have someone watch our son at home when we are out, there are not other children present. Entertaining a ward when the parents are at the shows or casino should be the goal of the activity center, instead we had to limited our casino and bar experiences as those are not family friendly activities. Our first excursion was Halong Bay by Boat. The bay and caverns were beautiful; however, the guide provided limited or virtually no details of what we were seeing. He was very personable, but unable to answer several of our questions regarding the formation of the caverns. The Shore Excursion team tried to address our dissatisfaction of the tour of Halong Bay, but that too was several hoops to go through. The initial Shore desk agent we expressed our disappointment to made us feel like the inept guide was our fault as no one else had complained. She implied by her comments that we were lying. She was supposed to get the manager to talk to us, but it took following up with the front desk twice before we received a call back from the Shore Desk manager 36 hours later who was unfamiliar with what happened even after we had filed a complaint. We had to relive the experience again. Eventually Ms. XXXX refunded 50% of the tour cost. Great news but we were saddened that the tour did provide the learning content required of his school needed to complete his trip report. In all it did not provide a learning experience for us or our son. Although the cruise was not going well our goal was to book another with the onboarding Next travel team. This attempted booking was also a new disappointing experience. Even though we were not excited to be on the Voyager, we thought we would plan our 2020 cruise. Wow, booking early offered little incentive and the Next Cruise booking manager did not seem very concerned that we will be expanding our travel search to competitive cruise providers. Basically he was of little service and did not live up to the hype that we experienced during the frequent cruiser reception. Once aboard we understood from the crew that the Voyager would be going out of service for renovations and modernization after this cruise. However for this cruise we had to endure elevators which were non functional and some partially functional contributing to my husband discomfort as he is under the care of a sports medicine physician and was advised to avoid stairs during the trip. Modernization is definitely needed for this ship as many baseboard tiles were falling off the wall, water for hand washing was unavailable in some washrooms, and stairwell tiles/lighting leading to the casino were broken. Casino display lights were partially functional. As we have stated we encountered numerous other maintenance issues we do not normally encounter on a cruise ship. Tiles were missing or loose, the bed shade was cracked but taped together and the exterior seemed to have rust stains everywhere. RC cruises have always raised the bar for food, entertainment and experiences. However this cruise has recalibrated our RC experience to the level of experience similar to more budget cruises but for a higher price. And end the end not only were gratuities automatically added to our shipboard account now envelopes are being left for additional gratuities for cabin/dining staff. Leaving additional gratuities is a good thing but for first time cruisers they may not understand that the envelopes are not mandatory. In addition, we found that some tours had a $100.00 per person markup when compared to walking 100 yards off the ship and getting the same tour from the local provider. Right now we'd not recommend RC mid level ships for a family cruise nor do we believe our last experience lived up to RC's reputation of service, support, and guest appreciation. Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is ... Read More
This cruise is aimed at the Chinese market. Facilities on offer including food menu reflects this fact. Very limited choices and the menu’s all have pictures much like MacDonald’s. Baseball caps, shorts and general weekend wear is accepted in the dining restaurants therefore no need to pack jacket, ties or evening gowns. Splash pools on deck are used by swimmers determined to do many lengths as possible leaving little room for those who wish to relax. Extremely difficult to find a seat in the windjammer as whole families occupy tables for hours on end, despite announcements by staff. The same applies to the casino. Disembarkation is restricted if you do not book one of the organise excursions. On the plus side the places, beaches & people in Vietnam are amazing. Unable to get into the Ice show having tried at every opportunity Overall very disappointed with this cruise. We are currently Emerald members. Read Less
Sail Date July 2019
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation ... Read More
We booked in March for this cruise. My father and mother-in-laws have poor walking abilities and they do not enjoy flying. But they do want to see Vietnam so we booked this cruise which visit two Vietnam ports. First of all, embarkation in Hong Kong is not great. Kai Tak Terminal is very busy because this ship and Dream Cruises are both embarking on the same day. The queues are very long. Fortunately because we have two elderly people among us we could join the special elderly queue for check-in. Then the worst thing was the zig-zag bridge that connect the terminal with the ship. I completely fail to understand why this winding zig-zag bridge is necessary when a direct birdge (airport jet bridge) can do the same job! The ship is in good condition. It does not immediately feel like it is in need of dry dock work. (But it is going to dry dock in September.) The staterooms were not yet ready and we were told we could take lunch in the Sapphire Dining Room, so we made our way there. Lunch was buffet style and it was fine. After lunch we went to our rooms. We had a promenade view room and it was rather roomy for a cruise ship with two sofas. Our stateroom attendant was Iwayan, he was very good and he opened the connecting door between our room and my in-laws room for us as soon as we requested. The dining on the ship is okay. It is nothing to write about. Some of the food in the dining room can be found again in the Windjammer at late night snack time. The ship is consisted of a majority Hong Kong and China people and some of them seemed determined to eat back their cruise fare. Well, given the food served I think they had a hard time achieving that goal. For the ports, Chan May is really far away from Da Nang. We hired a driver for a day trip to Hoi An but he could not come into the port because our tour company is not "sponsored" by RCCL. We had to pay another driver to drive us out of the port gates to meet him. But he was not a very good driver as he could not speak much English and he took us back from Hoi An 1.5 hours earlier than agreed. The worst thing was he would not enter the gates of the port as promised. So we did not tip him and made a complaint to his company. Many RCCL "sponsored" tours came back late from their tours and the ship did not sail until 17:40, as opposed to 17:00. We were still approaching Nha Trang when we took our breakfasts. As this is a tender port we had to wait for our tender time. RCCL "sponsored" tours and group tours all went ashore before us. We only got ashore at 11am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. am. Our tour guide and bus took us to the sights and lunch. Then we requested to visit a supermarket for souvenirs like coffees and dried mango. We got back at about 4:15pm and were back on board quite quickly. After all both ports were not great. Chan May is still under construction and very far from town while Nha Trang is a tender port which is very time consuming. Avoid. The entertainment on board were only so-so. One night we had an American singer who performed as many Chinese songs as English songs. He was okay but I saw a Caucasian family of four looking rather bored as we boarded the lift outside the theater. The Ice Skating show Ice Odyssey was fantastic. We watched it and then strongly recommended my mother-in-law to go. She went and she was amazed as well. We had a plain sailing back to Hong Kong after Nha Trang. Nothing to report. We also got back before the Dream Cruises ship so we got away okay. Some of the things we really couldn't get our heads around were the lack of technology on the ship. I could not believe they had to write a number on our Sea Pass cards to indicate we had watched Ice Odyssey. Also in the dining room we had a waiter come to us to write down our room number every night. I mean, aren't we in the 21st century? Can you not just scan my Sea Pass card for that? Also, the in-room television had so little choice of channels. When I was on Quantum of the Seas it could receive a TVB J2 channel but here there is only one Chinese channel which recurred the same content all through the cruise. There are loads of Chinese satellite channels in the region and that's the best they can tune their tv sets to? Once again RCCL, we are in the 21st century! I wish I had downloaded a Samsung remote control app to my phone so I can plug in my mobile hard disk to the tv and watch the movies I have in it. The service provided by all the waiters, servers and room attendants were very good. They worked really hard to keep the ship clean and the service going. I applaud them because with 3,000+ guests (many are children and elderly people) on board it was no easy thing. Read Less
Sail Date July 2019
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors ... Read More
First let's talk about the ship: It's old and tired and doing a make over in September of 2019. Boy did RCCL wait longer than it should!. It's not only dated (a peachy pink in many areas. Why RCCL uses trendy colors instead of neutrals that will not get so tired so fast is beyond me), but certain areas (like the ladies bathroom by Giovanni's) are falling apart. The layout of the ship is done well and the activities are plentiful. Note: US residents do not need to arrange their own Visas. The ship does the Vietnam one for $6 each and the Thailand one is also arranged and provided (not really a Visa, but some kind of travel card). I believe it is the same for the UK, but do check. We stayed in a suite and bought the unlimited dining package, so we never ate at the regular restaurant (except day 1 at the windjammer, which was just OK). Frankly, on other RCCL ships we have been disappointed with the regular restaurants so we avoided that and just did the specialty restaurants instead. For breakfast, Giovanni's is where suite guests eat and for days at sea lunches, specialty restaurants are included in the dining package. My biggest complaint is that the menu stays stagnant in the specialty restaurants. It would be great, especially on cruises over 7 days, if they would have an A and B menu (switching 1/2 way through). I think they would have more action in them that way too. Giovanni's: Great service and good food, family style. The bad: They had no fresh (or even seemingly dry) basil, as it "turned black" days before the sailing ended. As an Italian, I can say this is really bad. They should have at least had dried basil. The tomato sauce would have been far better with traditional basil added and how the chef allowed the sailing without it is beyond me. I had the cannoli once and it was so bad, I did not try again, as the shell was soggy. The lasagna was loaded with a heap of ground beef, so much it overpowered the dish. The caprese salad was bland (lack of basil and low quality tomatoes were to blame). The good: The lamb chops, ceasar and chicken were favorites. Chops: Great service and good food. The Bad: The filet has a weird flavor. I suspected Mexican beef (slightly gamely), but they said no. Giovanni's Filet has the same flavor. The Rib Eye was amazing. Chicken also excellent. Izumi: Great service and good food. The hot stone filet was amazing.The mochi was fantastic, but they ran out of 1/2 of the flavors by the time the cruise was 1/2 over. Poor planing on the chef's part. Johnny Rockets: Great burgers, fries and shakes; however, I wish they had asked how I want it prepared, as it was a bit overcooked for my liking. The service was terribly slow. Room service: Did a good job except for one day, where they screwed up almost everything, but they made it right and sent us chocolate covered strawberries as an I'm sorry that evening. Spa: Good, typical sales game. We had one therapist for a deep tissue that could not go deep at all, even with a lot of direction. Makes me think they do not have top trailed therapists, which is unexcusable based on what they charge. They gave a discount and switched therapists for our other services. We use the spa a lot on cruises, so we get to know them pretty well. I give this one a B. Shows: We saw a few of the shows. They were all pretty good. Ports: On board in Singapore: Truly a highlight. We went in 2 days early and regretted we did not have more time. Having 3-5 days would be perfect. The Malay, Little India, China town, the Civic district (go at both night and day, light show each night) and Gardens by the Bay (also night light show that is free) were all highlights. We hired a private guide (tours by locals) for a 1/2 day tour and that was perfect. We added a drive/air conditioned van, which allowed us to see everything in the 1/2 day and not be as hot. Unbelievable restaurants. Bangkok, Thailand (overnight): Spectacular! This is 2-3 hours from port, so we got a hotel room (Asanti Riverside, which was amazing). Arrival time was 11 am (but you will not get off of the ship until between 11:30-noon, as it was very slow getting cleared and always is), this was a real bummer and I have no idea why RCCL is so short sighted on this. It should also be on a Saturday and at 6am (or Friday if you have 2 days like we did) so you can see the best floating market (the one available during the week is either in Pattaya (not real, more of a tourist trap) or way out of the way and 3 star at best). We hired a guide who provided a driver (tours by locals) for both days and it was worth every penny. So much to see and it is very hot so an air conditioned van really helped. We also saw way more than we could otherwise with a local. We saw the Grand Palace, Golden Buddah, Emerald Buddah, Reclining Buddah, Canal Ride and some other temples/shrines. Ho Chi Min City (Saigon): Amazing day! 1.5 hours from port: We hired Saigon Adventures and did a food tour with city highlights. They picked us up in a van and scooters met us in Saigon. A local driver was assigned each in our group and off we went. It was our best day and a blast. The food was amazing. The sites were good, the main tour guide was wonderful and our drivers made it stress free and fun (I would not want to drive one of those myself in the city, as it is really crazy). They dealt with all of our food issues and we genuinely enjoyed every food stop (Soup, coffee, baguette sandwiches, and BBQ pork). Nha Trang: beach city port, quick to get to. The town itself is touristy and there is a decent beach so you could stay local and just use a taxi to get where you want to go. We hired Nhatrangadventures for a jeep countryside with city highlights tour (5-6 hours). They picked us up outside of the port (a quick 5 minute walk). We got to see the countryside and how they really lived, making rice patties and traditional hats and also saw the city highlights. It was a great time and unique view of the Vietnamese and the lunch provide was amazing.. Hue: a bit more than an hour outside of the port AND you have to take a tender, so allow for an hour to get off of the ship (30 minutes if you are one of the first and all goes perfectly). We hired stopandgocafetours for a tour of the old city and highlights with a private van. My only complaint is that the owner emailed me the day prior to confirm. I had fully paid for the tour and it was a day at sea so we had no service and got a later start since he didn't hear from me until we were at port. The guide did a wonderful job. It was a sweltering hot day, so the van was a godsend between sites. We saw the lost city of Hue. Hue itself was the most pretty of the Vietnamese cites we saw and is a not to miss place. They also took us to a very nice lunch and the food was wonderful. We enjoyed the day less only because of the heat, as that was a real challenge for all of us. Hong Kong: Close to port. We hired a private guide for a 1/2 day tour (toursbylocals). We saw Victoria's Peak, the markets and different areas of Hong Kong. It's a big city and was nice, but not anything amazing. We stayed one night at the Marriott by the airport, which is a wonderful property. They have an 10 minute shuttle to the small city nearby (and and 8 minute shuttle every 30 minutes to the airport). We took it to the cable car and went to the giant buddah. This was a real highlight for us. The cable car ride provided amazing views,the giant buddah was beautiful and there is the very unique city that was part of it with amazing shopping and things to do. Very much recommend!!! Embarkation: not so good. They kept my passport cover and I had to run back to get it and the initial keys did not work and were not the gold suite keys, which you need to use the suite services. The second copy worked, but were also not golden. 3rd time was a charm. Concierge fixed it all for us and arranged dining times and helped with what we needed. Debarkation: smooth and easy. We left at 8:30 so the crowds were gone. Big Tip: Arrange a driver ahead of time or a private tour guide. The taxi line took 2 hours and was insane. There are no signs to let you know you do not have to stand in the line unless you need a taxi, so make a note. Customs was a breeze and done by the ship ahead of time. Never been happier to have a private tour as I was that morning. Read Less
Sail Date June 2019
Don't believe the bad reviews. U read them and was very concerned. However, we were very pleasantly surprised. Boat was lovely - yes a little old but very clean and we'll maintained. Lifeguards on all pools. Food was great ... Read More
Don't believe the bad reviews. U read them and was very concerned. However, we were very pleasantly surprised. Boat was lovely - yes a little old but very clean and we'll maintained. Lifeguards on all pools. Food was great in the main dining room and in the Windjammer buffet restaurant. Staff were great - our room attendant was fantastic and they are a great source of info for first time cruisers. Things that weren't as great - communication for boarding and final checking off the boat. We were a little confused. On boarding go to the Windjammer, get yourself lunch room check in is 1.30ish. Seating is hard to get at the Windjammer but queues weren't as bad as I had read. Don't take power boards - they hold your suitcase and it adds extra drama. Lifts waiting time is massive so if you don't have a disability take the stairs or you'll waste lots of time. The drinks package thing was interesting. We took the Sosa package which did work out cost effective cause we got great coffees at the promenade cafe and lots of soft drinks by the pool. It also meant a very small bill at the end. Definitely a great cruise! Read Less
Sail Date June 2019
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't ... Read More
This was my 7th cruise with RC and up to this point I was very loyal to them and had always enjoyed my cruises. I was traveling with my parents and wife on this cruise and they are all very experienced cruisers too. All of us couldn't believe how bad this ship, staff and ports were and the amazing corners that RC is cutting to save costs. First, the service was awful. It seems that staff has been cut by 40% versus other cruises. Bars are packed, the windjammer is always packed and crew members just seemed overall annoyed with passengers. One of the funniest (in an awful way) anecdotes to capture how bad it is was that they don't allow you to pour your own water or coffee at the Windjammer. The problem is, half the coffee machines and ice machines are broken, so there are only ever 2 stations that are fully functioning. So this creates long lines at every station, just to get a cup of water. At times 15 people would be queued up, snaking between tables waiting for water. The staff had no urgency or worries about this. At one point I was standing there for 3-5 minutes while a crew member was watching individual cubes of ice fall into a bucket from a dis-functioning machine. So finally I went behind the station to pour my own coffee. Comically bad. The ship itself is tired and worn out. Rust everywhere, stains on the carpets and a general musty smell. Our hallway on floor 7 had a roof leak so there were buckets of water dotting the halls catching drips and huge fans running all day to try and remove the growing mold. The internet almost never worked even though we paid for the "streaming" package. One day it was down the entire day and didn't work at all. The pool chairs are nasty and outside decks have dirt and stains all over them. It just looked tired and worn out everywhere. The Vietnam ports of call were nightmares. Large container ports and if you didn't make your own plans you would be completely out of luck. The tender process was comically mismanaged. It was supposed to begin at 9am and didn't start till 11am. So there were scores of people lined up on the stairs, angry and hot. Finally they just started loading people onto the lifeboats regardless of their ticket number so people who had been waiting for 2.5 hours were passed by people who showed up 15 minutes earlier. Tempers were beyond hot. Overall, this cruise ruined RC for me. I brought a list of concerns to the Guest Service deck and the exact response was: "thank you for your concerns. Unfortunately we've heard these things from hundreds of others and there isn't anything we can do. Thank you though for not shouting at me like most other people have been. Hopefully this ship is dry docked soon because there is nothing we can do." My last comment is about the leadership. I think there is a serious concern with the Captain of this ship. It doesn't get this bad without poor leadership at the top. I was actually sad when I attended the exclusive crown and anchor night and he was giving out years of service recognition. An employee was getting their 5 year award and he butchered the pronunciation of their name. He just laughed and said "oh well, it doesn't really matter anyway." How awful....inhuman and embarrassing. I felt so sad for this crew member who had given 5 years of their life to RC and was then laughed at in front of the entire room because the Captain not only didn't know their name, but didn't even care what it was. Read Less
Sail Date April 2019
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed ... Read More
I have sailed forty-nine nights now on Royal Caribbean ships over the past 7 years. I guess you could say we are ‘experienced cruisers’. This past cruise was our first trip to Asia- sailing from Hong Kong to Singapore. We sailed aboard the Voyager of the Seas. Normally we have thought Royal Caribbean lines to be a slightly better cruise line than Princess and certainly heads above Norwegian Cruise Lines. After this cruise I believe Royal Caribbean may be showing signs of a major decline. Possibly this is just a worn-out ship with poor leadership. Specifically on the Voyager this cruise, I would say there is not one specific thing, but death by 100 paper cuts. ⁃ Ship is dirty. Look at the ledges or the the hanging decorations in the main centrum. They are beyond dusty. Room service was pretty good. It is specifically the public areas that are filthy. ⁃ Ship is old and desperately needs an update; many broken items. Fridge in our room did not work. We asked them to fix but they could not. Lights out on art in stairways. Ice cream refrigerator quit working at Ben and Jerry’s resulting in soupy ice cream. Ceiling canvas in pool areas rotting. Rust on balcony of our room. On and on…. ⁃ Dining staff is way over-tasked. We waited an hour+ each night between appetizer and main course. Food is fine but not as good as other ships. What is with not passing out bread anymore or taking order of desert with the main meal and the cheesy one page menu? Or what about the sales pitch on the bottom of this cheesy menu for a steak from Chops? Seems like Corporate is looking to squeeze every bit of revenue out of everything they can. ⁃ Captain is a slug. We went to the Captain’s appreciation event. The Captain spoke and recognized the crew. One crew member in specific had five years dedicated service. The Captain attempted to pronounce her name and when he could not pronounce the name, he said, “Whatever. It does not matter” and she came to the front to have her picture taken and looked very humiliated. What kind of leader does this in front of 150 people? Why not practice the name beforehand? How would he like this public humiliation for his years of service? ⁃ Shore tender was the biggest joke I have ever seen. They promised the first tender at 9:30 AM; it did not leave until 11:00 - no announcement- just make people stand in line for 2 hours in a hot-as-hell hallway. ⁃ Windjammer sucks on this ship. NEVER were there enough seats! Not on the first day, nor subsequent cruise days. WHY? Do you want to know why??? Because the hacks at Corporate decided that since this old hulk-of-a-ship made in the 1990s did not have a “Chops” restaurant, they would take 25% of the Windjammer space and put a Chops there in it’s place. More revenue, after all. So it sits empty while we stand with a plate of food. ⁃ The staff seemed unhappy, distant (in attitude) and some I got the feeling were resentful. One man I observed appeared as if he could ‘snap’ any moment. We had a good time in Asia despite these hurdles and really, anyone who can even go on a cruise ship is a lucky dog in this world. However, at the same time, Royal Caribbean (on this trip) did not meet a high standard at all. I would give this ship at the most 2 out of 5 stars. Maybe one star. I would not book a cruise on this ship. I wonder if my days of sailing with Royal Caribbean is coming to an end. Read Less
Sail Date April 2019
Chose this cruise as it was part of a "cheap as chips" package from Cruise First. Probably won't book another holiday with them as was not that impressed with the service and having to fend for ourselves with all of the ... Read More
Chose this cruise as it was part of a "cheap as chips" package from Cruise First. Probably won't book another holiday with them as was not that impressed with the service and having to fend for ourselves with all of the transfers. This was my first experience of Royal Caribbean having previously only sailed on celebrity and p&o. My first impressions were not good. Minimal communication, the worst online check in experience and a dreadful website. Forms, half the fun of a cruise is using the cruise personaliser to tailor the cruise but there was a long delay before we received the magic code and even then the website was confusing (and I work in the website business). Anyway, the day of the holiday finally arrived with the flight to Singapore on Singapore airlines. Considering we were at the back of the plane in cattleclass , the flight was really good. Singapore was an amazing city and a brilliant port to embark from. If doing an overnight, get downto marina bay for the lightshow and the gardens. The cruise terminal was a bit of a zoo as two cruises were boarding at the same time but check in was very well organised and painless. We boarded relatively early so had to wait for the cabin to be ready so rather stupidly headed to the windjammer for lunch. Not my choice as I was with my in-laws but OMG what an experience. No seating and more Australians than an ashes match at the MCG made for an experience, never to be forgotten (or repeated if I get my choice). However that is fairly normal for any cruise as people want to take full advantage of the free food from the moment they get onboard. To be honest, RCL is similar to other cruise lines (I guess it is now a proven formula) so other than the conflict created by cruising with a different mix of nationalies (predominantly Aussie and Chinese onboard which made life interesting). Good points: First time in an ocean view cabin and was actually quite impressed. Cabin steward was a bit useless with the daily newspaper missing on the first couple of nights and no statement of account on the last night. The odd duster left in the room for good measure. Dining in the main dining room was amazing. RCL had managed to book our party on different tables even though the bookings were linked but did resolve this painlessly. The menu had an Asian feel to it which was really welcome and the addition of a self service section for breakfast was a great idea. Promenade cafe. What a brilliant idea. So nice to be able grab snacks without having to fight my way through singlet clad passengers to get lunch was really welcome. The pizza and sandwiches were of really high quality. We frequented this quite a lot. Access to helipad on the front of the boat. This made for excellent sailaways as well as somewhere to hide in the evenings. The ice show. Stunning, absolutely stunning and should not be missed. Bad points Entertainment. Only went to one show which was the Aussie boys and had to walk out as it was so bad. Poolside. I am probably getting old but why oh why do the entertainment team assume that lying peacefully by the pool needs to be accompanied by loud music and inane games. Worlds sexiest man? Really? 30 minutes of my life I will never get back Smoking in the casino - why in this day and age would this be allowed. Quite beyond me. The promenade. I am sure this is popular and a great idea but all of the entertainment was on the main street (in a busking style) which made it difficult to enjoy. Particularly when you have someone in the pub playing and competing with the music on the promenade. Shops were pretty rubbish too. Lack of quiet areas with comfortable seating for those of us who enjoy a quiet evening. Other than the cabin, there are no quiet areas on this ship 3d films on the sea days. Just wanted something else to do than put up with the inane entertainment by the pool and watch a film and they decide to show 3d films. Really? Thought wearing stupid glasses to watch a film was acfad in the eighties. Obviously not in RCLs eyes. The windjammer. This was good for diets as the food was so bad. It was always busy as it was the only restaurant that allowed singlets and shorts but the food was either cold or inedible (and in some cases both). Overall the destination was amazing with amazing weather and excellent ports. The excursions were poor but that did not detract from the destination. RCL obviously targets a certain type of cruiser so if you want a really lively cruise where dressing up for a formal night means putting on a clean singlet and shorts and the entertainment is pumped out at you at load volume, wherever you are then RCL in general and this itinerary in particular is perfect. Unfortunately this does not suit me so will not be sailing with them again. Read Less
Sail Date March 2019
We chose this cruise because it was my brother in laws 60th birthday and 9 of us booked to go. I was feeling rather worried after reading quite a few bad reviews after I had booked the trip and we even thought of cancelling. In fact we ... Read More
We chose this cruise because it was my brother in laws 60th birthday and 9 of us booked to go. I was feeling rather worried after reading quite a few bad reviews after I had booked the trip and we even thought of cancelling. In fact we actually went to cancel and then changed our mind on the day. So glad we didn't cancel. The cruise was great. I had seen quite a few bad reviews, mainly about the food and the staff but also petty ones about the size of the TV in the room, the ship being run down etc etc which I just ignore anyway. Yes the ship is going in for a refit but it still looked really good. I noticed some reviewers whinged about the size of the TV but for goodness sake they need to get a life. If you really do want a big TV in your room then I suggest you pay three times the price and go 5 star on another ship as this won't work for you. I could not believe the speed in which we got on to the ship. I was anticipating a couple of hours but from start to finish it was only about 30 minutes or so. Smooth as!. Getting off was a lot slower but the Queen Mary had also docked and there were over 10,000 of us trying to get off the two ships. So the delay was due to congestion through immigration which is not the ships fault but whoever is responsible to allowing two large ships to disembark at the same time. The food was excellent. Bear in mind this was not an expensive 5-star cruise. We mainly ate in the Windjammer cafe for breakfast and the smorgasbord was really good. We always found a seat no matter what time we went and we never felt crowded or had bad service. Most of the basic dishes were the same every day but many of the main dishes changed every day. we even had Yorkshire puddings on Sunday with the roast. The food included one-off things like Lancashire hotpot, scottish tattie pancakes, grilled prawns, banoffee pie plus all the regulars like curry's, noodle dishes stir fries, roast meats, salads and veggies and cakes galore, hamburgers and fries. All in all the food was excellent. My husband is a chef and he was quite happy as was I with the food provided. Each evening we had pre-dinner drinks at one of many bars and lounges and then went to the Sapphire dining room and had a fab 3 course dinner from an extensive menu that took about 1.5 hours. Then a show afterwards and off to bed. Casino, dancing bars etc went on until the early hours in you wanted to stay up. We didn't buy the drinks package as we are not heavy drinkers. If you are, as were some of the Aussies on board who must have had pickled livers by the time they got off, then the package will be good value for you. We were offered it cheaper on the first day when we got onto the ship, than we could buy it beforehand. It worked out with the discount about AUD $1000 for two people for the 7 nights. We just bought a bottle of wine between the two of us and if there was any left after dinner they keep it for you for the next night. All of the staff that we encountered were friendly and helpful. We are easy going people so perhaps why we didn't have any issues. I imagine if everyone thinks you are a pain in the rear then you will find some problem with this ship. The problem will most likely be that you are on it. The staff were really polite and very helpful. We encountered no rude staff at all. We went to four of the shows after dinner and enjoyed them all. We also went ashore each day and took a cab and did our own thing as we have been to KL, Langkawi, Penang and Phuket before. Personally if I ever went again on this particular cruise I would stay on board for all the destinations apart from Phuket and just enjoy the relaxing holiday on the ship. KL is an hour each way from the port, worthwhile if you want to do some shopping especially shoes as it is shoe shopping heaven providing you have small feet (under size 38 or size 8) You can find good day trips available through trip advisor if you don't want to pay the inflated prices on the ship. Remember everything that you buy on the ship is in US$. All in all I will now do another cruise with Royal Caribbean and would go on this ship Voyager of the Seas again Read Less
Sail Date March 2019
Great staff, great ship, awesome friends, terrific cabin...fantastic! That was a wicked week, and it all started with the staff onboard, nothing was ever a hassle. Our servers in the MDR were some of the best I have ever encountered, ... Read More
Great staff, great ship, awesome friends, terrific cabin...fantastic! That was a wicked week, and it all started with the staff onboard, nothing was ever a hassle. Our servers in the MDR were some of the best I have ever encountered, met + exceeded all expectations. Voyager is due for a refurb later this year, wouldn't think it needs (only a couple of things here & there) but really the ship is in great condition...the refurb will be insane! Did a splurge for this cruise and got a Junior Suite on Deck10, right under the Windjammer...but really had no idea at all, didn't hear a thing and was able to sleep in until late :) Clean cabin, spacious, a good escape when needed. Picked this cruise for the range of ports and they didn't disappoint, Langkawi always a favourite, but Phuket was just too much fun and the food! In short loved it, pretty obvious I suppose...but as always go on with the right attitude and have the vacation you deserve :D Read Less
Sail Date March 2019
Stayed in a Junior Suite. Room is big and relatively clean, though it looks old and outdated. TV is small and bed is comfortable. House keeping is efficient and service level is acceptable. Turn down service is great. However a dirty ... Read More
Stayed in a Junior Suite. Room is big and relatively clean, though it looks old and outdated. TV is small and bed is comfortable. House keeping is efficient and service level is acceptable. Turn down service is great. However a dirty cleaning towel was left in the basin after making up the room. All other services were terrible. Requested boarding assistance for seniors during booking but at the checking area, no assistance was offered even though she approached 3 staff. No smiles, no greetings from the staff Who looked tired and unhappy. Many staff acted as policemen onboard, telling passengers to queue and queue and to follow whatever rules they set to control the crowd. Lack of dinning tables and activities, shows. Saw two friends queuing to enter the buffet restaurant but they were told to go in two different batches and find each other inside the restaurant later. Certain sections of the main dinning rooms were always closed, scheduled show was cancelled due to technical reason. The only exception was the salesman who kept on introducing their chargeable items. Food is sufficient. Read Less
Sail Date February 2019
Cruising on a budget - Top Tips Admin When you embark your passport will be taken by the crew, we didn’t really figure out why until afterwards we saw our passports was processed by customs in Singapore and Thailand to allow us to ... Read More
Cruising on a budget - Top Tips Admin When you embark your passport will be taken by the crew, we didn’t really figure out why until afterwards we saw our passports was processed by customs in Singapore and Thailand to allow us to embark and disembark when we felt like it in Thailand, using only our “sea pass cards” (on-board identity and payment card) and therefore not having to go through at customs every time you leave the boat. We required a copy of our passports when going into Thailand and had to go and make copies in the departure lounge – tip: make copies of your passport before and keep it with you anyway. Sea Pass Cards and Lanyards You get issued with a sea pass card at boarding and this is your identity for getting on and off the ship, buying anything on the ship and participating in activities. You basically carry it with you everywhere you go and this card in a trouser pocket is bound to get lost, thus a lanyard is very convenient. Everybody had one except us for the first 2 days, and the $8 each I spent on lanyards was worth every cent.Tip: Bring a lanyard! Boarding After boarding it was a bit weird we didnt really know what to do and where to go. We basically had time to find our room (which was a bit of a mission if you haven't been on a ship before) and wait for the life boat drill. You will get in trouble if you miss the drill. Not a pleasant activity but essential, we stood in the sun for nearly 45 mins - wish we brought a water bottle as it was steaming hot. Shows & Activities Mains shows are free and worthwhile. The shows on our cruise were world class. There was a main event, every night in the main theater and although it was pretty full there was always some empty seats available. I saw 4 shows and 3 out the 4 was high quality with world class performers. They also make announcements at the show regarding the next day and events. There are lots of free activities like bingo, quizzes, karaoke, dance classes, disco, music performances, pool activities. All free and well organised – a great way to meet people. Kids Our teens spent a lot of time at the ‘Teen-Zone’ called ‘Optix’. They mostly ‘hung out’, swam and did some activities together, in fact after dinner they disappeared until midnight and could have gone on after that if they were allowed. They made some good friends. Food Don’t worry about food. There is a 24 hour station that serves pastries, pizza slices, coffee, tea and water. Free/Included. Then there is main dining room. Each room has its own allocated dining room table and this table may be shared by other passengers, we never had anyone show up thus had our own table. The Dining room has a dress code but basically means no thongs and no singlets or bathers. Dining is 3 course dining every night with some variation, and some specialties like steak, veal, lobster, lamb and fish. The best part of the experience is to have 2 waiters serving you, food and drinks, they are the same waiters every night thus you get to know them quite well. There was 2 seating times 5:30pm and 8:00pm. We were on the early seating which meant we were often not hungry yet (after being out for the morning, having a late lunch and obviously snacking in between.) The food was fantastic, and our waiter really spoilt us by bringing extra portions if we asked. Yes I had 2 lobster tails on the 6th day for dinner. And this is all included/free. The main dining room is also open for breakfast. Then there is the buffet style dining room on level 11 that is called the Windjammer. A totally different experience. The windjammer is open for most of the day just closing between meals to reset. Depending on when you go it may be busy or less busy but expect a few elbows, some queues, some people in a rush and some people not in a rush, thus not as laid back relaxing as the experience of the main dining room. There is a Great selection of food, good quality and in large quantities, always well supplied and fresh. Drinks Don’t ask us about the drinks packages as it wasn’t in our budget. We consumed a bottle of the cheap wine from the menu each evening and the 2 kids each had 1 soft drink every day. Including laundry our bill for the 7 days was just over US$400, and I believe the fully inclusive drinks package is $570pp for the 7 days, but that includes all you can drink including all the weird and wonderful cocktails they serve. The Soda package would have worked out +/- $140pp but we don’t drink enough soft drinks to justify that. We bought 12 bottles of water delivered to our room and we really used it, you are not allowed to fill waterbottles at the water station but many people bring their own bottles, and use a glass to fill up their bottles at the drinks station - a little embarrassing but hey who really cares. I wish I brought a proper water bottle. We brought the allowance of 2 bottles of wine and I really enjoyed having a sip before dinner. Room We had a level 2 family room with a window. The 3,4th beds drop out of the ceiling but was safe and comfortable for our 11 and 13 year old to use. We slept well, the beds, duvets and pillows was fine. Level 2 was fine we had a port hole and was far from the lifts thus really quiet. Doubt if a balcony is really worthwhile if on a budget like us. The window was bonus. Shore excursions For the 7 days we booked 2 excursions with the cruise company. They are expensive but I doubt if we could have gotten everything done in the time they did, had we made our own arrangements. The one day was a 5 hour excursion for +/- $42 and the other was an 8 hour excursion for +/- $130 including speed boat transport, drinks and lunch. They were well arranged with a guide that shared information and made sure everything ran on time and everyone was on the bus and/or boat on time. Other days we did our own thing and was relatively successful. Staying on the boat is cool too, lots to do or just to relax sip coffees and munch snacks. Wifi We only had one device on wifi and the wifi quality was good. In hind sight I should perhaps have gotten both adults wifi to help with planning the next days, but once in port we could connect to the local cellpone network at a fee. Dress Code We dressed properly (shoes) for most dinners and even dressed up for formal night, many people do and it was fun. Yes read the dress code - I did see them sending someone back for incorrect dressing but they are not very strict. Conclusion Really recommend this cruise - was a fantastic first experience for us. Us and the kids really enjoyed it. Read Less
Sail Date January 2019
While the ship was beautiful I don't feel the crew were as friendly as some we have met on other lines. And one of the dumbest things that occurred on this ship was the Zumba and other activities that take place out in the middle of ... Read More
While the ship was beautiful I don't feel the crew were as friendly as some we have met on other lines. And one of the dumbest things that occurred on this ship was the Zumba and other activities that take place out in the middle of the main deck where all the shops and a few restaurants are. We couldn't even walk through that area, which is a main walkway on the ship. Those types of activities need to be done in other areas of the ship, like other cruise lines do, not in that main area where passengers walk around. Food choices in the main dining room were not as many or varied on other cruise lines we have been on. This was a big disappointment. We did love the ice skating show, and would have liked to do more activities on the ship such as the rock climbing wall but they weren't open very many hours of the day when we got back on the ship after doing our excursions. The excursions we booked were wonderful but one man from the cruise line who was there to observe the guide was very rude to the passengers and our tour guide. We would cruise with RC again but hope the next experience is better. Read Less
Sail Date December 2018
I am not a frequent cruiser and this is my first time on board VOTS as I wanted to try a new cruise liner. First day on board - I arrived about 1pm as stated in my pre-check in and Q about 45 mins for boarding. Not sure if the ... Read More
I am not a frequent cruiser and this is my first time on board VOTS as I wanted to try a new cruise liner. First day on board - I arrived about 1pm as stated in my pre-check in and Q about 45 mins for boarding. Not sure if the pre-check before 2 days helped as we all Q the same line anyway. Due to a mistake by their ground staff at the counter the pass given to my elder member was mixed up and the security kept shouting one of the name loudly which would have easily resolved if paused for a while and hear me out. As the rooms were not ready we were told to have lunch at Deck 11, the windjammer cafe which serves buffet. A bit disappointed with the food quality as I read online that it is better than the other cruise liner that I took couple of times before. Turns out this cruise food is not better although being more pricey. By the third day we are already eating just for the sake of eating. To be fair the " my time dinning " at the restaurant which serves complimentary International food is better than the buffet , but only sightly , hits and misses for the set menu and a rating of 2.5/5 stars. Most waiters were nice but the one serving our table on the first night keeps selling us "paid foods" like lobsters and even kitchen tour for a fee. After politely declining him several times ,what was before a talkative smiling face became a ...." poker face " ?? One nice food which I would recommend though.. the complimentary cafe promenade at Deck 5 which serves sandwiches etc.. the free Pizza is superb. As for the drinks the coffee and the fruit juice served during the buffet lunch and dinner was horrific. No drinking water was provided but there is a small water boiler in the stateroom. You may buy their drinks package thou, at a price. When refilling drinking water with my own bottle at the water station, most of the staff (except 1) told us to refill using the drinking cup ,,cup by cup instead of letting us or them filling up with their water pitcher. Reluctance to serve is one but making things difficult for customers ?? During buffet lunch / dinner the eating place is packed with people and many were left waiting outside( not allowed to enter) as a crowd control procedure. While the PA was announcing throughout the meal time asking people to leave the table once they finished eating and to allow others to come in, I saw one group of "nationals" hogging two tables after they were finished eating and the floor supervisor/manager talking enthusiastically in their native tongue and laughing with them throughout. Such Ironic. Cabin rooms was not up to standard and this is the balcony room I am talking about. The furnishing in the room looks old and tired and needs a thorough cleaning. bedsheet with stains and a small sofa that itches your leg after seating for a while. same goes to the bed. Our rubbish in the bathroom was not even cleared for two days and have to ask for toothbrush/ paste and some basic toiletries. And oh,, the tea bags provided FREE were stained and wasn't even covered. To sum it up our rooms was not messy but it is Not clean either. Newly packet Soaps were provided in our rooms but on the second day we did find "extra" soaps given to us which was already opened up and used before :o As usual all ships excursions are expensive. We did not joined any of them as we did visited Penang before. We did went out to the pier to take some photos. As for the swimming pool I would have loved it ten years ago when I was still a smoker, the only swimming pool and jacuzzi was surrounded by cigarette smell left right centre. I couldn't understand the logic that some parents would bring their children"jacuzzi_ing" just 1-2 metres away from the smoking area. Although there are many area that needs improving the entertainment aspect is one which I rate 4/5 stars. The various dance classes conducted by the staff is enjoyable, the singing by Kronos band is entertaining and the Ice odyssey skating performance is out of this world and should not be missed. I missed the performance on the first night but managed to watch it on the third night instead. A show that should not be missed if you are onboard. On the day of our embarkation we were supposed to leave the ship at 9.30am as such we finished our breakfast slightly earlier and was preparing to leave the room after taking a few more photos. The cleaning staff barged into the room and scolded us for not leaving at 9am and throw the "do not disturb" sign into the dustbin right in front of me and stomp out. To summarise no doubt the ice show was great, the entertainers was world class , it is the other elements that is lacking, the personal touch, the attitude of the service crew, the service level that you received and many times I thought that I am on a free cruise instead of paying thousands for it. Frankly now I remember that I even smiled more and thank them more when I received a service from them rather than from them to me as many were "poker face" and robotic. I would have gone for Ovation of the Sea next year but after this cruise I am not so sure. Read Less
Sail Date November 2018
For a first timer you might just want to experience something different but this review serve as a purpose to warn you, dont get deceived by the 'good' reviews online because it isn't really that 'good'. It's ... Read More
For a first timer you might just want to experience something different but this review serve as a purpose to warn you, dont get deceived by the 'good' reviews online because it isn't really that 'good'. It's pretty much all about eating/gambling, but the food is terrible because its all cold. Casino does not want to serve u even plain water if you r not gambling. Its horrible. PLAIN WATER, not liquor ok. Service wise, crews are mostly polite and will greet you each time they sees you, guess thats the only good thing about the cruise. 1) Buffet is not that nice 2) Interior room is extremely small at the price of $500 per person on average. Ocean view or Balcony? $700-$1.5k, board a plane maybe? 3) No free wifi, 16USD per night. 4) Limited cafes, got to queue forever if you did not go earlier. 5) Room TV channels? Repeated shows every night. Watch a movie? Got to pay 12USD for each movies you watched. Read Less
Sail Date October 2018
I selected Royal Caribbean Voyagers of the sea as this schedule fits my family. Read alot of negative reviews before trip and was kind of worried that it will be a disappointing one. However all was falling in place from the moment we ... Read More
I selected Royal Caribbean Voyagers of the sea as this schedule fits my family. Read alot of negative reviews before trip and was kind of worried that it will be a disappointing one. However all was falling in place from the moment we arrived at the cruise centre. Instructions were clear, boarded the ship by 12noon and had lunch on board. Good selection of food at the buffet but of course if you eat buffet continously you will get tired of the food by the last day. Fine Dining at the Sapphire was quite a good experience. We were allocated a table and timing already for dinner. A couple of specified waiters served us for Day 1 and Day 3. They were great, fantastic service! Cafe Promenade serves snacks 24hrs which is already in package. A bonus as the children feels hungry after activities in the evening. My teens kid had so much fun on board with friends at the teens club. Housekeeping was done twice daily if you have requested. Tip them a little and be amazed by what they can do for you and make the trip more memorable. I brought my own wine and requested wine glasses from housekeeping. no issues at all. There are alot of activities you can do if you join in the fun. Highly recommend to cruise with them. Will join a different ship the next time. Read Less
Sail Date October 2018
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin ... Read More
They prioritize the Mainland China market with focus on loud Mandarin Karaoke, activities and crowded dancing. Nowhere for nice music, dancing, chat or fun places without overly screeching speakers. Best bar evenings reserved for Mandarin Karaoke. Half the shows were disappointing. Dance classes over crowded. Few Westerners got open dining time. Most 5.30pm or 8.30pm. Changing very difficult. We had booked anytime dining but got told 5.30pm - not possible to change. Cigarette from the casino strong and wafting up and into other areas, making adjoining areas out of scope for non smokers.. Great service from some (sadly not all) restaurant staff and cabin crew and large balcony rooms the positives. Great gym size, but most activities one has to pay for.. like no craft, cake decorating $US35. Queue for a while for rock climbing. $US12 yoga. Shore excursions a hit and miss with Vietnam spa bad English and taking us to the wrong (better) then taking us to a more commercial (disappointing) site. Another Vietnam tour guide was Excellent in comparison. Read Less
Sail Date August 2018
Last minute deal still in summer so sail in 2 rooms with 2 elderly and a 11 old boy。overnight stay in Naha means lots of time ro sight seeing and shopping. We did a shore wxcursion wirh the RCi to mid okinawa a cillage to see how eople ... Read More
Last minute deal still in summer so sail in 2 rooms with 2 elderly and a 11 old boy。overnight stay in Naha means lots of time ro sight seeing and shopping. We did a shore wxcursion wirh the RCi to mid okinawa a cillage to see how eople lived in the past and a sunset beach in a us navy base. The next mor.ing we did the tour by taxi to the castle and had lunch in tge cafe there. Nice. Eat the blue ice cream. Good. Try the salty ice cream and bisxuit also good. We enjoyed the outdoor movie almost be there for all the movies and son liked the adventure ocean and the arcade. Climb the wall great fun esp when l hit the bell. Lots of chinese from mainland china we are chinese from hk. See they improve in etiquette over the years no spitting of sputum or shouting. Only kids screaming happily. Read Less
Sail Date August 2018
We chose this cruise of the ports the ship was to stop at. We have been on cruises with other companies and have always been happy. Unfortunately we can't say this of RCL. The embarkation and disembarkation was very badly organised ... Read More
We chose this cruise of the ports the ship was to stop at. We have been on cruises with other companies and have always been happy. Unfortunately we can't say this of RCL. The embarkation and disembarkation was very badly organised and there were large queues to get out of the port at Hong Kong. There was no direction by security staff which led to people continually pushing in. Those of us who are polite enough to be aware of our fellow man ended up being pushed further and further to the back of the queue making exiting the terminal a very long process. Staff - all very polite and courteous. Loved the Captain! Cabin - noisy due to a motor running keeping us awake ALL night. Eventually got a room change after 4 days Entertainment - second rate /home made. Zumba in the main street not a good idea for travellers trying to get through to end of ship Trips - badly organised with people pushing in causing further delays Internet - appalling. Advertised from streaming but not man enough. When told it was just for 'You Tube' Drinks package - rip off. Advertised premium drinks such as Evian- not available. Also bar staff reluctant to give out cans of Coke Zero and only offered diet coke from a bottle. Food- plenty but became boring after third day. They need a celebrity chef. Windjammer was like a bun fight - not sufficient seating. Read Less
Sail Date June 2018
We recently got home from a 9 night cruise on the Voyager with stops in Bangkok, Ho Chi Minh, Danang and Nha Trang. We left from Singpore and returned to Hong Kong. Royal Caribbean once again did not disappoint. Yes the ship is on the ... Read More
We recently got home from a 9 night cruise on the Voyager with stops in Bangkok, Ho Chi Minh, Danang and Nha Trang. We left from Singpore and returned to Hong Kong. Royal Caribbean once again did not disappoint. Yes the ship is on the older end and going into dry dock soon, but that being said, we couldn't find much wrong with the ship. The crew and service was probably the best we've ever had, and we have cruised over 22 times. Very attentive, but not in your face. Didn't have the spa or specialty restaurants pushed all of the time which is great and no countless announcements over the PA interrupting you every half an hour. You actually had to go out and find things to do which is refreshing. The crowd was a mix of multi-generational families, with the majority of the guests being from Austraila, then Britain and then the USA. It was a wonderful group. The dining room service for all meals was fantastic and there were different menu options from other RCCL ships which made it exciting to go to dinner every night. The dining room lunches also had great options. Our waiter and asst. waiter were fantastic. The Windjammer is the same as the other RCCL ships, but we found the food to be tasty, different and it didn't look as if it had sat out all day under a heat lamp. Entertainment was so-so and probably the biggest con for the trip. For some reason the RCCL singers and dancers weren't on key both with the singing and the dancing. It was clearly visible that maybe they hadn't practiced much together and the sounds just weren't that good. We didn't feel bad if we missed most of the show (although we tried and got to all of them.)The cabin was kept clean and we never even saw our steward. We asked for extra towels and they were always there when we returned from the day's activities. We never had to ask twice for anything.Info on ports: Singapore- beautiful terminal and easily accessible from the subway if you are staying there pre-cruise. A bit of a walk, but definitely easy to do. Very efficient and we didn't even have to sit down before being called to board and we arrived at 10:30. Super simple to get on. Singapore is a beautiful city with lots to do and a wonderful public transit system. Bangkok - We took a private guided tour for the two days (overnight) that we were there. The first day we went to the Sanctuary of Truth and the Elephant Preserve. Both spots were nice. We had a 45 minute elephant ride through the woods, not just in a circle and were treated to a local show. The guide and driver met us at the port for the 45 minute drive to Pattaya. We got back around 8 and then were picked up again at 6 for the tour of Bangkok. It is a far drive but we saw the real city life on the way. Did a bit of shopping, visited the Grand Palace, Wat Pho, had an authentic lunch and were back on the ship by 4. It was a very long and extremely hot day. The temples are very touristy and busy. Didn't seem very spiritual because of it. Ho Chi Minh - took a ship sponsored tour and again it was about an hour and a half to the city center. I'm glad we were with a large tour group and not doing it on our own. We are adventurous people but I'm glad we didn't do it by ourselves this time. The tour was expensive and we didn't feel we got much out of it. Could have been our guide, but there really wasn't much to see. Went for an authentic Vietnamsee buffet lunch and not many guests ate. Food wasn't too good. Went to Notre Dame Cathedral which was closed and then to the Post Office, then to the old government headquarters. We had too much time here with not much to do. He took us to a market to walk through but didn't leave time to do much shopping. We lost half of our group and he didn't seem to mind. Very difficult to cross streets here and downright scary. I think the whole bus was happy to get back to the ship. Nha Trang - again we took a cruise tour because after the day in Ho Chi Minh, I would have been uncomfortable to do it by ourselves. Not many people with taxis at the port either. It may have been difficult for our family of 5 to even get a large taxi. We were dropped at a beach restaurant and they had just enough chairs set up. Not everyone got an umbrella which was not too good. The guide said all you can drink beer and soda, but when I got charged for my second, we were told we were misinformed. The guide said not to go outside of the restaurant as it was dangerous. This was the first we heard of danger, so I think everyone just stuck together. The beach did not have clear water, no fish, and extremely dirty as the day went on. Five hours at a beach like this was way too much, as was the cost of the tour. We were happy to get on the bus going back. Danang - Day 3 of Vietnam and we had had enough. We did not take a tour, but luckily for us, there was a bit of port shopping right at the ship. This ended up being the best we had seen over the past few days. Lots of bargains and make sure when they say $10, you offer $5 and go from there. They will usually take it and they love the American dollar. Hong Kong - easy to get off and we spent 3 days post cruise there. Fantastic subway system. Visited Lantau Island/Big Buddha ( an absolute must and plan on most of the day there!), a day of sightseeing and exploring (did a food tour which was interesting to say the least) and ended at Hong Kong Disneyland. We were very impressed. Overall a fantastic vacation and it's not the cruise line's fault if Vietnam was just so-so. Just wasn't impressed with anything about it! Read Less
Sail Date June 2018
This is our second cruise with RCCL. In fact we chose Voyager of the seas because of our nice experience with Mariner of the seas last year. Expecting the same amenities and activities of both ships (both belong to the voyager class), I ... Read More
This is our second cruise with RCCL. In fact we chose Voyager of the seas because of our nice experience with Mariner of the seas last year. Expecting the same amenities and activities of both ships (both belong to the voyager class), I was more prepared and more excited this time. However, I was so disappointed with some flaws specially in the entertainment part. The Cruise Director, Michelle from Brazil, was energetic, but the Promenade activities lost much of the festive atmosphere because the lights that were supposed to sync with the dances are not functioning. They were moving but no lights coming out. Thus, the Move It parade and the Street Party was so dim. The ship was almost full in terms of guests specially that there was so many children due to school holidays. But I was disappointed that considering the number of guests and the children onboard, they should have not closed the other big pool. The only big pool that was opened was overcrowded! The Evening Shows were entertaining but not really spectacular. Only the Ice Skating Production is a standing ovation for me. For the rest of the cruise, the food, the amenities, the staff, they are all great! Read Less
Sail Date June 2018
Family of four with children ages 8 and 6. We had previously cruised with Disney in the Caribbean. For our family, Disney is significantly ahead of Royal carribean in service, quality of ship and venues, onboard experience, value, and ... Read More
Family of four with children ages 8 and 6. We had previously cruised with Disney in the Caribbean. For our family, Disney is significantly ahead of Royal carribean in service, quality of ship and venues, onboard experience, value, and kids activities. Royal carribean cabin was physically larger and had a larger balcony, but for us the room lacked quality - our cabin on royal carribean was more like a floating motel 6 or ibis, very basic decor. In terms of service, royal carribean staff came across as surly - one of the staff informed my wife the staff were tired from doing so many 3 and 4 night cruises! On royal carribean there was often left over plates and food on tables for hours after the service had ended, and rubbish left around the decks - beer bottles, napkins, glasses etc. royal carribean staff did not have the same focus on service as Disney! The voyager of the seas is an old ship, but it doesn’t need to look uncared for! some things had just been left and not repaired/replaced: some toilets not working for the entire cruise; dirty windows, flaking paint, etc. Again care from the crew appeared lacking. Kids activities were very regimented - our kids would have liked to have some free play options. Instead they were part of a very structured and supervised activity program. Royal carribean had some good night time entertainment - we saw the ice dancing/figure skating, an illusionist, and a broadway musical show. All were high quality. The onboard pool was not very crowded and well supervised by the lifeguards. There was also an adults only pool and sun deck area and staff worked hard to keep children out of this area! I have mixed feelings about the dining. My family and I enjoyed the specialty restaurants: choppes grill and Giovanni’s table - great service in these restaurants, great choices, a good children’s menu, and great value when you add on a dining package. The buffet restaurant (windjammer cafe) was chaos - insufficient seating, insufficient overflow options, restricted timings for sittings. There was a good variety of food though. The main ala cart restaurant (sapphire) was a mixed bag. The food choices were good and a good children’s menu. But the service was poor, and table cloths were dirty. I was also not expecting to have to share a table - my family and another family were seated together on an 8 seater table. The other family were nice people, but we were looking for a family meal and to have a family conversation. I’m not sure what royal carribean is trying to do here - force mingling between families? I would have liked to have the choice as to whether or not to share and when I protested to the staff and requested a four person table this was ignored by dining room staff - very disappointing. In conclusion, If i were to go to a location were both Disney and royal carribean are operating I would always choose Disney. If, as was the case here in se Asia, there is no Disney, I might consider royal carribean again, but would look for alternatives first! Read Less
Sail Date May 2018
We decided to cruise with Royal Caribbean again because we had a pleasant one before last Christmas. This trip is our worst nightmare. It’s apparent that the ship took a booking of a low budgeted group of tourist affecting the remaining ... Read More
We decided to cruise with Royal Caribbean again because we had a pleasant one before last Christmas. This trip is our worst nightmare. It’s apparent that the ship took a booking of a low budgeted group of tourist affecting the remaining guest who paid for regular price. The food is worse than cookhouse in the Army camp. That group alone is approximately 1000 pax, rowdy and noisy, no order and very messy. It feels like a 2 star cruise. Toilet flush in cabin feels worn and might break down anytime. The crew onboard looks tired and overwhelmed by that particular group of low budgeted tourist. We were also misinformed by RCCL the exact location of anchorage at port of call Phuket resulting in extra cost to hire private bus to reach Patong beach. We went to reception to escalate this complaint, claim they will get back to us, we ended up recieving no news, simply cannot be bother with us. I will never board voyager from Singapore again. Read Less
Sail Date May 2018
I've been on the Mariner so I am expecting the same standards. At the first look, the ship looks 'tired' on the outside with rust already forming on the superstructures. Very obvious painwork chipping off and in need of a ... Read More
I've been on the Mariner so I am expecting the same standards. At the first look, the ship looks 'tired' on the outside with rust already forming on the superstructures. Very obvious painwork chipping off and in need of a major refurbishment. But thumbs up for keeping the interior clean and new. Embarkation: Marina Bay Cruise Center (10 mins walk from the Marina South Pier MRT station) Smooth from the bag drop, security, cabin key collection, immigration takes less than 30 mins. Try arrive around 11am - 12pm at the pier to avoid the large Indian tourist crowd. Dining: I've only been to MDR and Windjammer so sorry I could give reviews on the paid ones. Windjammer: Food served was mainly catered for Indian customers and its usually packed to full house if you don't arrive early be prepared to queue. There's only a small section that serves western food like fries and burgers. Others are not to my liking. MDR: Service is always top notch here and the wait staff will never fail to explain the different food they serve everyday. You go in hungry, and they make sure you come out full. They have different menu everyday so no worries about that. The lamb is pretty good I had 2 portions. Entertainment & Activities: I did manage to do the flowrider, rock climbing and did some soaking in the spa. Didn't bother to go to the pool as it's always packed and people not adhering to the dress codes. I found it pretty disgusting so yeah. Watched the ice skating show and 2 main production shows. Worth your time to watch but there was a technical fault halfway and many people left with I found very rude. There were many kids as well making a lot noise so the experience was rather interruptive. Service: Top notch and kudos to the crew for being patient to the impatient and rowdy Indian crowds. Imagine handling 2000+ of them and some cannot understand English. Hope that they can further improve their queue system so that everyone could queue systematically. I can tell some were very frustrated but they kept their cool but I cannot guarantee if this continues every voyage haha. Ports and Shore Excursions: Port Klang is about 1 to 1hr 30 mins away from the city centre. Other than the cruise terminal which has nothing much, theres nothing to do at the port so i didnt disembark from the cruise. Shore ex was pretty exp as well and taxi cost RM300 to the city centre so no go for me. Disembarking: It was smooth and out within 30 mins as well. As usual there was the usual queue cutting but it didnt bother me much as there was faster clearance at the immigration for the locals. Overall it was a pleasant experience but there were way to many India tourist around. Food were mainly catered to them in the Windjammer which was disappointing because I am a fan of buffet food. If you are keen on sailing on the Asia itinerary on the Voyager I suggest sailing between Jan-Mar, Sept-Oct to avoid the school holiday chaos. Read Less
Sail Date May 2018
Voyager of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.5 4.2
Fitness Recreation 5.0 4.1
Family 5.0 4.1
Shore Excursion 3.5 3.5
Enrichment 3.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates N/A 4.2

Find a Voyager of the Seas Cruise

Easily compare prices from multiple sites with one click