28 Holland America Volendam Repositioning Cruise Reviews

While one expects to have an older cruise passengers on a Holland America ship. With this said that with the money I spent I would expect like hot water and clean rooms. The first night the room had a musty moldy smell like maybe ... Read More
While one expects to have an older cruise passengers on a Holland America ship. With this said that with the money I spent I would expect like hot water and clean rooms. The first night the room had a musty moldy smell like maybe it had a leak at sometime and hadn’t been cleaned properly. My friend had gone through some lung issues just before the cruise so the second day he was sick it. So they moved us to new cabin. So now the new cabin had no hot water for four days Then the fifth day no cold water just scalding hot both sides. So after talking among passengers and crew that this was problems throughout much of the ship . Then the ship was just of dry dock and were also experiencing HVAC problems. We talked with several people among the staff and after several meetings with staff was offered compensation but was kept silent to the passengers and the ones I talked to were offered much less to nothing basically saying that if said nothing then that’s wat you or you if didn’t stay on their ads you got a much smaller competition. Not on a different topic entrainment what they had was ok but you could tell they didn’t budget much for entertainment. There was never a band of any kind poolside or around during the day. But I guess that didn’t make too much a splash poolside as we only had about half or time with the pool in service. On the positive side the food was spectacular and the wait staff was equally as good Read Less
Sail Date November 2019
The price was right and we were traveling with friends who had never been through the Panama Canal. We usually always travel with Holland America and always pleased with travel Volendam was small and getting from bow to stern difficult ... Read More
The price was right and we were traveling with friends who had never been through the Panama Canal. We usually always travel with Holland America and always pleased with travel Volendam was small and getting from bow to stern difficult since galley is inconveniently located thus creating a safety hazard. The entertainment was mediocre except for the ventriloquist. A comedian was so crude and awful that several people walked out, including us. I did enjoy America’s Test Kitchen. We missed the crew show which is always a popular inclusion in entertainment. The Allegro Strings was a poor replacement for Lincoln Center on other ships. The lifeboat safety drill was disastrous. The announcement was unintelligible in cabins to announce the drill and once on deck, deck crew microphones were out of batteries or dysfunctional. The initial drill is important since it is supposed to indicate the competency of the crew. We didn’t even have to put on life preservers. Read Less
Sail Date October 2019
Our voyage on the MS Volendam was short, but sweet! This ship is still in very good shape. It is scheduled for another retrofit next month. We flew to Vancouver to join the ship on it's transition from Alaska to the Caribbean. ... Read More
Our voyage on the MS Volendam was short, but sweet! This ship is still in very good shape. It is scheduled for another retrofit next month. We flew to Vancouver to join the ship on it's transition from Alaska to the Caribbean. Many people on this voyage were settling in for the extended Panama Canal cruise. We had limited time as we had another trip planed, so we decided to take the 6 night cruise from Vancouver to San Diego. We stayed at the Best Western Plus Uptown Hotel in Vancouver. It's only 4 miles (12 minutes to the cruise terminal) and is about half the price of the downtown properties. We found it clean, friendly and in a very nice neighborhood filled with restaurants. Embarkation was very fast and our rooms were ready when we boarded around 11:00 a.m. Our cabin was a Guaranteed Ocean view Cabin. We were very satisfied with our location on Dolphin deck near the Aft part of the ship. The cabins are a bit dated, especially the TVs and the safe; other than that, a great clean cabin with plenty of storage space. We enjoyed the limited entertainment onboard, especially the comedian and the magician. Both were excellent. The BB King All Star band was also great. We have heard many of these bands play on other HAL ships and HAL does a great job recruiting these bands. We also enjoyed early evening entertainment in the Ocean Bar. The food onboard was fine. We enjoyed all of the food and service in the Main Dining Room. Our servers, Rudy and Eko, were outstanding. The Lido Buffet is fine for what it is, along with the Dive In area. We did not partake of the Pinnacle Grill or Canaletto this voyage as we are going on another HAL ship in thirty days and will book then. Victoria is always a great walking port. We did not get off the ship in Astoria, Oregon. San Francisco is always a wonderful city to visit and we were fortunate to spend from 7 am until 11 pm in the city. Debarkation in San Diego was effortless and we were at the airport in minutes. As always, the crew on HAL REALLY make the difference. These people bust their buns each and every day to make sure all guests are having the best experience while onboard. A shout out to Henry and Jerry in the Ocean Bar, as well as Sol and Teddy, our cabin stewards. We look forward to our upcoming trip on MS Koningsdam. Read Less
Sail Date September 2019
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well ... Read More
I chose this short cruise to introduce a 'newb' to cruising. It was intended to give her a taste of cruising.......more than a one day overnight repositioning. By the time you add airfare to SF, and cost to get home as well as port fee's and taxes that matched the cabin charge.....it all add's up to a 'not cheap' cruise.......it's something to consider---cost to value. Arrived in SF to find an 'annual coast guard' inspection underway. The ship had been sailing out of Ft Laurderdale all winter so this wasn't a back to the USA deal......but it delayed getting on board, and then delays getting documents signed caused the departure at 5 pm to be closer to 6:30....... For those that have visited SF going under the Golden Gate bridge is a highlight........unfortunately the ebb tide and delays due to the inspection made a mess of the first night transit. The food in the MDR was less edible than anything I had experienced before. Very few choices for anyone with dietary needs. (GF) We were told more than once that there weren't choices because things cost too much in SF so they had not restocked the ship for the jaunt back to Vancouver. They were simply 'out' of things that they should have had. I believe this was accurate........and further degraded the experience. On the last day we had some good food! While that's nice to see they can produce good entree's.......it's all the more upsetting that they DID NOT, until the last meal. The Captain stated that they have 5 motors/engines on the ship but only need 4. A good thing since he also said the 5th one was not working during our trip. So you spend all day with the coast guard and go out to sea with less than a fully functional ship? I don't care that you only need 4........I'd bet you NEED that 5th one if anything happens to #'s 1-4. We faced Beaufort 10 conditions at sea.............hmmmm, plugging along as best we could with the knowledge that she was not fully rigged. Parts of the ship were extremely cold (Crows Nest, Lido, etc)..........like they had failed to turn off the air conditioning from a more tropical zone (Panama Canal). Thruster and docking procedures took forever---which everyone knows is not a pleasant experience for anyone. I have never listened to so much noise and vibrations as well as the inching of the ship into port or docking or leaving port. So, yet more time was 'lost' with these processes. After docking an hour (or more) late in Victoria--after arriving on time, they 'forgot' to tell folks the ship was cleared for people to get off. During the Captain's talk he made a comment about other captains when a question was asked about an Alaska route. Basically stating that he would not endanger a ship as if other captains had done so when traveling last summer. Very unprofessional given the route in question (Grenville Channel) is a route available to smaller cruise ships and it is a known route to Alaska. This was just plain unprofessional.........if he'll never sail that route, fine, but it's on my list of things to do and sorry I missed the opportunity last year...... I suspect it is not a preplanned route and dependent on tides/condition on the water........for the Captains that have chosen it. Thank you to them........the guests had a rare experience these days! Staff were good overall. Room stewards were great, MDR first night was very slow and not sure if that was new crew or ??? Next two nights we ended up at a different table and service was great. Too bad the food cannot match the service on board! While I have sailed HAL over 5 times, I think this may be the end of our relationship. It's not worth it to have problems with food and the ship. This is not a one off as the last HAL experience 3 years ago had similar issues on the Zaandam. So two strikes are now seen.......dare we try for three or cut our losses and move on. There are other cruise experiences that have been better than HAL' s with Carnival..........it's easier to remember the good ol' days and move on then throw good money after bad........... Read Less
Sail Date May 2019
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average ... Read More
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average age of the cruisers was probably about 75. My wife and I are in our early 50’s so we were some of the youngest on board. We are very active so this review, especially the port stops is geared to the more active types. Volendam is now 20 years old and she shows her age a little bit but it is well taken care of and still very luxurious. It was below capacity (about 1200 passengers) so there were rarely lines anywhere and it is a very spacious considering it’s a small ship compared to most of the big beasts out on the Caribbean. There were plenty of activities on board to keep us busy on the sea days. America’s Test Kitchen was very cool and the EXC port talks and historical talks were fantastic. Pools and hot tubs were never crowded. Our room was an Outside View right on the promenade deck. We were right next to a door leading out to the wrap around promenade, so it was almost like having a balcony…. We loved the accessibility of the room to the walking deck. The had plenty of storage space even with all the clothes we brought for the 17 days. We used the $20 laundry bag service 1 time in the middle of the cruise. The bathroom had been remodeled and the new glass door shower was the largest we’ve ever had on a cruise ship and the temp and water pressure were always consistent. Embarkation in Fort Lauderdale took only about 20 minutes once we got to the terminal which was only a couple miles from the airport. Debarkation took about 30 minutes in SF. Sailing under the Golden Gate Bridge in the morning was also quite spectacular. All in all, with ship, the canal, calm seas, and 9 port stops, it couldn’t have been better. Every part of the cruise exceeded our expectations. The food and service in main dining room was fantastic and even the buffet was quite good. Room service was also excellent, with a different towel animal every night! That’s 17 different animals…. Cartagena: We took a taxi to the old walled city and walked around for several hours. Beautiful architecture and very Caribbean looking. The port had a shop and a nice aviary for no charge with many parrots and other exotic birds and animals. Leave a half hour to explore this area. Panama Canal: Awesome piece of engineering and history. Very cool to see the lock systems and the many other big ships transiting the canal. Costa Rica: Did a HAL zipline excursion. The place was near the coastal town of Jaco and we rode an aerial tram to the top then zip lined our way down the mountain. There were reptile and butterfly displays at the base that were very interesting. Sadly, we didn’t see any wildlife other than iguanas. Very fun tour though. Nicaragua: Took a peddle taxi tour of the little port town. The place was very poor, but our driver was very cool and spoke good English, so we learned a lot about the country and the politics. Not much to see, but made us appreciate what we have here at home. Guatemala: Took a HAL bus for a “on your own” tour of Antigua. It was about an hour bus ride through the countryside with guides giving some history of the area. Antigua itself was very pretty with many fabulous churches. We walked all over town and it was very nice. Puerto Chiapas: Took a HAL excursion to some Mayan ruins and then to a demonstration of how cocoa beans are grown and processed into chocolate. Nice tour but we thought a little over priced at $100 per person. Huatulco: Our favorite stop. Excellent swim beach right by the pier. We took a $5 taxi to Playa La Entrega a couple mile away and it was great. Excellent snorkeling and many restaurants right on the beach. We were there on a Sunday so many locals were there with us which actually made it more fun. The vendors pester the locals too….. Manzanillo: Ship docks right downtown. Lots of shops right there. We took a grueling hike up to the cross on the mountain to the right of town. We were hot and sweaty but the view was amazing. Puerto Vallarta: Did another zipline tour through HAL. This was a great excursion but only for the very physically fit. Right of the ship we boarded a little speed boat that whisked us about 30 minutes south to a bay where we switch to Unimogs to drive to the Zipline. Basically like an Army truck. Perfect for the crazy dirt road. Then after getting geared up, we rode mules up to the top of the mountain. And then it was more than just ziplines. We also repelled down a waterfall, did 2 giant waterslides, and then a new roller coaster zipline to end the tour. Very awesome!! This was our favorite zipline ever. Cabo San Lucas: Went parasailing then walked all over town. Read Less
Sail Date April 2019
We booked this cruise as ports looked great (japan to Vancouver via Alaska) and thought would try holland America line. Overall we enjoyed everything - staff great, food amazing, efficient off and on boat, shows pretty good. A different ... Read More
We booked this cruise as ports looked great (japan to Vancouver via Alaska) and thought would try holland America line. Overall we enjoyed everything - staff great, food amazing, efficient off and on boat, shows pretty good. A different culture compared to our previous celebrity, princess and royal Caribbean cruises. Found the cruise to be very relaxing with lots of time to read, play games and chill. Loved the bridge classes offered every mornings. A great activity. Only issue was our cabin was in a terrible position as very noisy. We normally book a verandah cabin but thought as winter cruise would just book an ocean view cabin. Big mistake!! We were right over the propellers or thrusters so everytime we arrived in port for two hours prior (around 2 hours) from 5.00 am our whole cabin would vibrate and generate loud noises. Tried to change cabins but all full. We were compensated but I don’t know how they can get away with selling these rooms! At least six days at sea had quiet mornings! Read Less
Sail Date April 2018
We took this cruise because we wanted to see Japan, as well as Shanghai, Alaska and Vancouver. And this cruise did it all! We love the Volendam!! Just the right size, not crowded, great staff everywhere (except EXC tours, more on ... Read More
We took this cruise because we wanted to see Japan, as well as Shanghai, Alaska and Vancouver. And this cruise did it all! We love the Volendam!! Just the right size, not crowded, great staff everywhere (except EXC tours, more on that later). Nothing was "pushed:" photos, drinks, drink packages, unlike some other lines. Spent some time in the just-the-right-size casino. Embarkation: I liked the idea that in Yokohama you sat down until your number was called. Unfortunately, once you were called, you still have to wait on line until you check in. But once checked in, the rest was easy. Dining: We chose to eat in the Dining Room for dinner, and in the Lido breakfast and lunch. All were great for the meals we had. Lido did get a bit crowded and finding a table was sometimes tough. But again, a small wart. Dining Room food was very good, except for the soups. Didn't try the specialty restaurants, as we found that on other cruises they usually weren't worth the extra money. Cabin: Lovely oceanview cabin, large, plenty of storage, very comfy. Newly renovated bathroom was great. TV's in the cabins were ancient, and I'm surprised HAL didn't replace them. But that was a small wart. Entertainment: The usual mixed bag. They had a British group called the Emperors of Soul who were fantastic! The Volendam troup were very talented, but underutilized. They had a wonderful violinist. Other than that the entertainment was typical cruise ship. Ports: The highlight of the trip. The small cities we visited in Japan were just lovely. We arranged local guides through Toursbylocals.com and Goodwill Guides. All the guides were great: some volunteers, some paid but very reasonable. We enjoyed our time with all of them. Our experience with HAL's EXC Tours was something else. In Shanghai, the tour left my wife at the meeting point 43 kilometers north of Shanghai and she had to make her way back to the ship on her own. Too much detail to go into here, but when we reported this to the onboard EXC staff, they didn't even listen to her story, said they'd investigate, got back to us a week later and refunded a third of the tour price. We felt that being abandoned by the tour guide (when getting us back to the ship is one of the key selling points for all the cruise line tours) was inexcusable and we should have received a complete refund (EXC tours are not cheap). When we got home, we made our case to the EXC Tours office at HAL's headquarters in Seattle. Two months later, we are still waiting for a response. One really positive EXC feature: there was a guide on board providing detailed port information for passengers who are not taking tours. We never experienced that on other cruise lines, and thought it was wonderful. Bottom line: We like HAL (this was our first HAL cruise in 25 years), loved the Volendam and would definitely cruise with them again. But no more EXC tours for us. Read Less
Sail Date April 2018
We loved our cruise itinerary. Seeing Japan was our goal and the added days in Shanghai, South Korea, and Alaska were nice additional perks. The ports were all fantastic and the excursions we took through HAL were very good but the ... Read More
We loved our cruise itinerary. Seeing Japan was our goal and the added days in Shanghai, South Korea, and Alaska were nice additional perks. The ports were all fantastic and the excursions we took through HAL were very good but the excursions team had to make changes to some of the tours and itineraries and instead of being transperent with their reasons, hid behind no-blame disclosures in their letter to our stateroom. We were travelling with another couple and we received a letter telling us that they had to cancel one of our excursions because the departure time was earlier than our return from an earlier excursion that day. They ended the letter by telling us they were sorry but this had only happened to one other couple on the ship. Well, the couple we were with plus a dozen other couples we spoke to had all had the same change! It was clear we could make both events, but don't undermine our intelligence but telling us that it was an isolated incident. The glitch was that anyone who had pre-booked the excursion online prior to the cruise was given the option of the excursion on a date and time that were not valid. They had also mislabeled the level of activity required for many of the excursions, with some being more strenuous then suggested and others being less strenuous. There were also many errors in departure times printed on the tickets and we received multiple notes in our door updating times. We were disappointed in the lack of quality control from the excursions team. The third party providers of the excursion tours were excellent in all the cities We have sailed with HAL for 15 years and we could really see changes in amenities and services but "trimming the sails" is an economic reality and for the most part Holland America offers an excellent product. Our experience was excellent and thanks to the hard working and dedicated service crew we had the time of our lives. The cabin was perfect, the room steward, Sam, was excellent. The dining experience has two sides to it. The food was fantastic, but Holland America has got to address the open seating in the main dining room that isn't open seating at all. You cannot just show up and expect to be seated. They hand you a pager and the wait is as long as 45 minutes. Once they have started the 5:15 service they don't seem to seat anyone else until after 7:15 and when you show up at 7:15 they hand you a pager and you can wait up to 30 minutes to be seated. The staff cuts have been significant but the service is still an expectation of the ship's reputation as well as the clientele, so stewards are run off their feet, taking orders, replacing cutlery, brushing crumbs from the table, making sure the correct order is in front of you, prepping your next course and doing that 4 or 5 times per person. For the first time in 15 years of cruising we had waits between courses that were as long as 15 minutes. Our servers cannot be blamed they never stopped hustling, Either staff the dining room or change the service method in the open seating area. We were able to get set seating at 8:00 PM in the upper dining room on the last 15 days of this cruise and it was a far better experience because there was no chaos. Read Less
Sail Date April 2018
Great experienced with Volendam, The food in general is super, rate it 5 star, fresh tropical fruits and vegetables, That I love. Only kind of confusing to us that the tip( fooien) charge us daily They should include with the total price ... Read More
Great experienced with Volendam, The food in general is super, rate it 5 star, fresh tropical fruits and vegetables, That I love. Only kind of confusing to us that the tip( fooien) charge us daily They should include with the total price when we booked the cruise. Our excurshion we all booked through Volendam so no headache ( little kind of pricey), But It was worthy indeed, even booked also the airport transfer,.. All our local guides in every ports were super, excellent. Its small cruiseship but seem huge spaces.. The design, interior is excellent. Everywhere in the ship is clean, except the public toilet kind of no goed smell. I thought it was just my sensitive nose but more than few people complained about it. Certainly we will go again with Holland America line. The Embarkation in Singapore Harbourfront went smoothly, so as disembarkation in Hongkong, All were excellent organized. My husband and me love the Holland America Line, We love the ship. Read Less
Sail Date December 2017
Holland continues to give you less on each cruise. Staff cutbacks and the quality of food products continues to degrade the experience. Have been sailing Holland for many years and have close to 500 actual days at sea with them. It looks ... Read More
Holland continues to give you less on each cruise. Staff cutbacks and the quality of food products continues to degrade the experience. Have been sailing Holland for many years and have close to 500 actual days at sea with them. It looks like Holland's management is more interested in they yearly bonus than the experience for the passengers. Ship was headed for drydock and needs for TLC to fix plumbing problems and water leaks in public spaces. gone is the lobster every Gala night, gone is the shrimp cocktail every night, gone is the librarian, gone is the fresh squeezed orange juice, gone is the great quality of steaks, gone is the free expresso at dinner, gone is great evening entertainment, gone is the ship's log at the end of the cruise, gone is the crew member that used to provide hand sanitizer in the public areas (replaced by machines that noone uses, thus many more sick days onboard a long cruise) and gone is the pleasant feeling that its really great being onboard (replaced by its OK) Read Less
Sail Date October 2017
Thought it was an exciting way to avoid flying to Japan and do some hiking in Alaska. One cruise port (Dutch Harbour) was cancelled for good reason I guess and we were credited but made it boring especially when all the theme were ... Read More
Thought it was an exciting way to avoid flying to Japan and do some hiking in Alaska. One cruise port (Dutch Harbour) was cancelled for good reason I guess and we were credited but made it boring especially when all the theme were Japanese. Seemed like the cruise director made it a Japanese theme cruise. What happened to those high demand line dancing. Totally ignored. It was a good way to introduce the Japanese culture to the public but not everyone took this cruise because of that. The stretch program in the morning needs improvement. May be because of the wave that the trainer cannot do a proper stretch program. Or may be because this space was limited. The spa also made a mistake of advertising a paid yoga session as free. About 6 -8 showed up but none of us stayed because they didn't honor their mistake. The Microsoft sponsored digital classes were excellent though. The instructor was very professional and knew her stuff well. Read Less
Sail Date September 2017
Great service generally, great food, Made lots of new friends. We were disappointed to miss Dutch Harbour, but understood the Captain's decision to avoid bad weather. Embarkation speed was impressive, and disembarkation went smoothly. ... Read More
Great service generally, great food, Made lots of new friends. We were disappointed to miss Dutch Harbour, but understood the Captain's decision to avoid bad weather. Embarkation speed was impressive, and disembarkation went smoothly. The cabin was much the same as most, the service was vert good. Dining was excellent except persons who do not like spices are poorly catered for. The evening entertainment was very good, catering for many tastes. However we were very disappointed to find that daytime activities were extremely limited. We and others found that at times during the day we had to resort to reading, when normally we are flat out all day and evening. The ship is small, but We have been on a number of ships of the same class, but different lines, and daytime activities were plentiful. It seemed at times that we were being force fed sales pitches and not much else. The line has still not recognised the previous cruising of one of us, despite repeated requests to update their data. Consequently that person was deprived of all the benefits they were entitled to. Bad move Holland America,! We only took one shore excursion, it was very good, but we considered in general the shore trips were expensive, so we preferred to "wing it" most times. Read Less
Sail Date September 2017
I have had my eye on this cruise for some time. Actually we booked the Yokohama to Vancouver this spring, but had to cancel. So now we did the Vancouver-Yokohama-Shanghai cruise. It was a pleasant experience. The Volendam is a nice ... Read More
I have had my eye on this cruise for some time. Actually we booked the Yokohama to Vancouver this spring, but had to cancel. So now we did the Vancouver-Yokohama-Shanghai cruise. It was a pleasant experience. The Volendam is a nice ship, not too big, with an excellent crew. The information from the bridge was good and the presentation by the two 3rd officers avout the things they do were excellent. You can't book the weather, and this cruise lacked badly in sunshine. Lots of fog and clouded skies, Japan rained. An exception, Glacier Bay on a sunny Sunday! When we booked we were supposed ro visit Korea after Japan. Some polilitical issues forced the dompany to change the itinary, no Korea, more Japan, which was fine with me as I'm a Japan fan. Japa, Hokkaido brought us some nice autumn colors and cranes. From Osaka we visited the Takarazuka theater, by train and as usual the people helped us to get tickets and the right train. Everybody will help you. The excursion department was well organised. Chaos was avoided. About dining, we dined some evenings in Pinnacle and Canaletto restaurants. We used the Dining room but occasionally. Most evenings we dined at the Lido. The atmosfeer there was cosy, of course you get your own food but the interaction with the mostly Indonesian crew was very pleasant. It felt very much like Terrace Cafe on Oceania. Management did good thing there! Our overall feeling was that this holiday was excellent. After the lightshow in Shanghai it was tije to go home. Read Less
Sail Date September 2017
The Japan to Vancouver 16 day cruise was our fourth on HAL. Volendam is the smallest of the four ships we have been on, but it has all the characteristics of the larger versions and we felt right at home from the outset. The crew is ... Read More
The Japan to Vancouver 16 day cruise was our fourth on HAL. Volendam is the smallest of the four ships we have been on, but it has all the characteristics of the larger versions and we felt right at home from the outset. The crew is probably the biggest plus - as with all our other HAL experiences, with minor exception, all crew members were friendly, polite and could not have been more helpful. The cruise itself was exactly what we had expected - and with the six sea days it was a relaxing way to recover after two months travelling in SE Asia. While the northern Japan ports were for the most part largely forgettable, the Alaska portion was very memorable. The Ship. The ship is very well laid out, and although small, still has most of the amenities one would expect. However, while some will say the ship is in great shape - it is really not, and the upcoming refurbishment (this fall?) should spruce things up considerably. The crew works very hard to keep it clean, but there are many examples where age is creeping in. The chairs in some of the bars are tattered and ripped in places. Carpets are getting old and worn, The bathroom in our stateroom needs an upgrade. Some of the public rooms need repainting. To name a few. Nothing significant enough to ruin a cruise - but things that do need to be upgraded. Stateroom. We had an inside cabin (older ship - very few balcony cabins put their price at a premium - for this type of cruise inside worked just fine). It was well laid out, lots of space for storing belongings and was very quiet. Bed very comfortable. Dining Room. We tend to eat most of our meals in the MDR but this time for the reasons below we ended up taking many breakfast and lunches elsewhere. All the dinners in the MDR were either very good or excellent. However, breakfasts were - to be blunt - abysmal. Service was exceptionally slow and the impact on temperature was as to be expected - warm to cold. The lunch experience was not a great deal better - slow - cold and often not quite what one had asked for. I have no idea why (maybe two different supervisors) but whatever it was there was a hugely noticeable difference between breakfast/lunch and dinner. Lido. On the whole, quite good once you can get by the herd mentality of buffet dining. The approach of having staff serve (ie no self serve) has certainly slowed things down a great deal - particularly for the popular "cooked to order" stations. But on the whole - the food was warm to hot, relatively fresh, and usually refilled quickly. If a HAL rep reads this - one suggestion for the Lido - why cannot there be a toaster station where people can at least do their own toast? Nothing is more frustrating then getting cooked eggs (or whatever) and then having to find the station where toast is made (it is not the egg station by the way) - and then waiting while one of the staff has to cook the toast (it normally takes three times to get it brown), while serving other customers? There has to be a better way. Pinnacle Grill. A huge disappointment! We have been to the PG twice before and this time we were not impressed with the steaks or the King Crab. In fact, we had steak and crab legs two days later in the MDR and both were superior to what we had had in the PG. Menu could use a change once in while as well. Caneletto (sp?). The Italian extra charge (minimal) was Outstanding - no other way to put it. Signature Drinks Package. We received this as a perk for early booking. On the whole it was fine, although the selection of wines covered by the package available by the glass in the MDR was extremely limited. Not sure why they could not offer a bit better selection there. Also, when we tried to address this by asking if we could upgrade our Signature Package to Premium (at our cost) we were told we could not. I don't really get the "no, we don't want your money" and if you are not happy, too bad", approach. Bar tenders were, without exception, fabulous. Entertainment. The entertainment on this cruise was probably the best on ANY cruise we have been on. Lots of activities programmed each day, including interesting talks, bridge, games, port visit talks (and not endless attempts to sell excursions), movies etc etc. The entertainers ranged from good to outstanding. No complaints here at all. Gym. Good, clean, well laid out with sufficient apparatus. It did get tiresome when working out to have to constantly listen to the gym rats trying to sell the benefits of eating seaweed, cleansing or using specially designed insoles. The promenade deck is outstanding for walking. Dress Code. Ah yes - the dress code. HAL has abandoned formal nights and adopted Gala Nights at about the same frequency of the old formal night. However, the definition what constitutes "Normal" and/or "Gala" dress is not well laid out and subsequently the result is confusion and inconsistency. HAL has to get a grip on how they define gala or they will continue to confuse guests, cause embarrassment and potentially lose business. In summary, this was an enjoyable cruise, good value for money and reflected exactly what we have come to expect from HAL. There were a few areas where our expectations were not met, however this has always been the case regardless of the line we have chosen. Read Less
Sail Date April 2017
Japan, 6 sea days and Alaska : a great intinerary for us . Ship is in very good condition, no complaints. I read somewhere on the CC forum about the not yet upgraded bathrooms in some cabins on the Dolphin deck. We had a cabin with a ... Read More
Japan, 6 sea days and Alaska : a great intinerary for us . Ship is in very good condition, no complaints. I read somewhere on the CC forum about the not yet upgraded bathrooms in some cabins on the Dolphin deck. We had a cabin with a non upgraded bathroom. It was nothing like the post on the froum which described it at as 70's motel room style. Maybe a bit outdated ,but clean and in perfect working order, so why complain about it ? The whole ships looks good, painted, clean carpets etc. Too bad there is no librarian anymore, the place used to be in a better shape with books and games returnted to the right shelves, it was a bit messy now. Food in MDR as well as Lido was varied and good. Service still same HAL style that we like, I heard some complaints about the speedm, but we don't mind not having the main course right after the appetizer. In general a dinner took about an hour, so pretty normal. Entertainment was surprisingly good and varied: a great band called Savannah Jack, a capella singers The Alleycats , a comedian and a ventriloquist were outstanding ! Best so far on the 10 th HAL cruise. Read Less
Sail Date April 2017
My travel partner has a son living in Japan and this seemed a good way to visit Japan and come home easily. What a great decision that was. This was a well done cruise with three lecturers discussing the Japanese culture and as we ... Read More
My travel partner has a son living in Japan and this seemed a good way to visit Japan and come home easily. What a great decision that was. This was a well done cruise with three lecturers discussing the Japanese culture and as we crossed the ocean the topic changed to first Nations people. We also had lectures on the "One Ocean" and physics, which left us all with something to think about. There were navigation lectures and many other things to do on this ship. The Volendam is a smaller older ship so people looking for lots to do and big flashy ships would not want to choose this one. But, if personal attention and well done dining appeal then this is the ship for you. There were 1360 passengers and 1000 of them were returning guests. We were served by 598 crew. This was an older crowd but very well traveled and very interesting. Different ships and cruise lines for different people and so this would not appeal to everyone. There were very few children on board so there was a great sense of peace and quiet. Food was excellent. The shows at night were wonderful and we often left the show lounge chuckling to ourselves. A really great cruise. Read Less
Sail Date April 2017
The itinerary for this cruise - Japan, South Korea and the N Pacific crossing was great. We enjoyed all the ports. Embarkation and disembarkation was very smooth in Yokohama. Going ashore in the other ports was easy - the only hold ups ... Read More
The itinerary for this cruise - Japan, South Korea and the N Pacific crossing was great. We enjoyed all the ports. Embarkation and disembarkation was very smooth in Yokohama. Going ashore in the other ports was easy - the only hold ups were Japanese immigration but that is to be expected. Favourite ports - Osaka and Incheon Service on the ship was very good but the cutbacks in staffing are putting a huge burden on the remaining staff. This was very apparent in the dining room where service was very slow. The ship is an older ship - it is kept very clean and tidy - but it badly needs to go in to drydock. The only chairs that the bottoms weren't falling out of was in the Canneletto dining room. Seriously, there was a 2" depression in the Rotterdam chairs! Uncomfortable for a leisurely meal! Food - we were not impressed! The meals in the Rotterdam were just okay - biggest complaint was that there were very few vegetables accompanying the entree and we routinely ordered a bowl of steamed vegetables for the table. The food served in the Lido was very much below what I expect on a cruise ship. I have no food issues - I love food - but the choices were over salted and way too many things were fried. I had difficulty finding items for lunch other than a salad. The Asian food bar was usually good but still oversalted. The fresh fruit was awful! Apples and oranges were soft and tasteless, bananas were slimy and black. The fruit salad was a mixture of over ripe and under ripe choices cut so small that it was mushy very quickly. There were very few activities planned for the 6 sea days as we crossed the Pacific - not a lot to do. We may avoid doing another HAL cruise Positive - we saw some of the best entertainment we have seen on a ship. The dancers and singers were exceptional! Very much enjoyed our evenings! Read Less
Sail Date April 2017
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but ... Read More
The itinery was good. Nice places but HAL is not confidence with the custom procedures of the harbours esp. not Shanghai! I lost 10 hrs of my 14 day cruise; waiting or custom procedures which were organised well by local authorities but HAL staff couldnt handle his clients at a decent way. The was the worst cruise I ever had. A Boat with non communication. nor intern nor with clients. And this was due to a non communucatie captain vd Hoeven! We never heard him. For getting custom numbers" passangers had to fight with each other because of non organisation/capability of staff The cabin boys where fantastic as allways like all restaurant employees. The management didn't communicate with each other nor to their clients. 14 days brown sink water. Every morning wake up by sink workers (the reason of the brown water) and a spray on my cabin window. Planning? Below level and poor entertainment / shows; old fitnes'; Pinnacle restaurant again same menu and not that quality ecpected Shore excursions not used because of price/too big groups/ bad old fashioned iinnery Read Less
Sail Date March 2017
We chose the cruise for 2 reasons. To experience the Brand with a view to using them again and to see the destinations on this trip. That was - Hong Kong down to Indonesia. The ship is dated and the air con is ferocious everywhere. People ... Read More
We chose the cruise for 2 reasons. To experience the Brand with a view to using them again and to see the destinations on this trip. That was - Hong Kong down to Indonesia. The ship is dated and the air con is ferocious everywhere. People were in the show lounge each night with outdoor coats on. Whilst some people do stick to the dress code, it is not encouraged and there are people in the dining room with jeans and Tshirts at dinner. The food was good initially but was quickly repetative and the standard dropped after the first fortnight. The cost of the trips is eye watering and the ship docks at container ports and long distances away from the featured destinations. It is then necessary to take their trips as the time schedules for departures are tight and there is a danger of not being back on time if you decide to go independently.Many people complained about this as this cruise was all about the destinations! We chose an ocean view cabin but were very disappointed as the noise from the next cabin was terrible. After enquiries it turned out to be 4 children aged 8 and 12 years who were in the cabin alone and unsupervised. Reception refused to move us stating the ship was full. This was untrue as it was not full at that time. We then had to wait to the end of the first leg of the voyage and pay for an upgrade to get the peace we were entitled. Reception saw no problem with 4 children alone in a room. THIS IS VERY BAD HOLLAND AND AMERICA. The entertainment was often poor with much repetition and weak resident singers.They need a new cruise director. Read Less
Sail Date January 2017
Pick this cruise ( vancouver to tokyo) as a part of our round the world trip. We flew from London to vancouver cruise to Tokyo and then by air to Sri Lanka and London. We have had two previous cruises with the sister ship Zandaam and ... Read More
Pick this cruise ( vancouver to tokyo) as a part of our round the world trip. We flew from London to vancouver cruise to Tokyo and then by air to Sri Lanka and London. We have had two previous cruises with the sister ship Zandaam and this vessel is exactly the same. The crew was even better on this voyage, the food an average of the same quality, slight below par the entertainment. We had a lanai cabin on the promenade, but it was very noisy with squeaking and knocking if the sea was a bit rough, which you have to expect around Dutch Harbour in october. We have had only one excursion in Juneau to see the whales and although expensive well worth it because we spotted five or six from very close distance. All in all positive, even if drinking and the extra fees to dine in the dedicated restaurants are getting quite expensive together with the excursion, some of which have quite ludicrous prices.....but you have a choice of doing your own arrangements. Read Less
Sail Date September 2016
Aussies Beware. Holland America Line (HAL) Our holiday (disaster), my wife and I were on the Volendam in stateroom 7062. We arrived in Vancouver May 4th, We boarded the ship in Yokohoma a 19 day cruise, the first night on board we ... Read More
Aussies Beware. Holland America Line (HAL) Our holiday (disaster), my wife and I were on the Volendam in stateroom 7062. We arrived in Vancouver May 4th, We boarded the ship in Yokohoma a 19 day cruise, the first night on board we had very little sleep the noise above our stateroom was excessive with the moving of the table and chairs and the trolley that they use to move things around in this lasted until about midnight, then the trolley was moved again at 3am the the table and chairs were again put out for breakfast at around 4:45am. at around 11 am the next day the noise started again, I quickly went up stairs and found 3 deckhands dragging the chairs and tables around. apparently there is a store room above which contains a lot of props for decorations which are constantly being moved. My husband spoke the the deck steward about the noise, he told him he would also speak to the night deck hand. We then started my complaints to the front office trying to get a room change. we complained regularly about this as it happened every day and night until I was told that compensation would be paid and nothing else could be done. We were fobbed off. At the end of the cruise $250 taken off our bill. Not one night did we have a full sleep and forget about catching up during the day just as bad, if you are unlucky enough to have a bad stateroom they have your money and you are not getting it back. Forget Australian Consumer Guarantee laws they don't apply. Complaints get you no where. I have been in touch with ATAS was told nothing could be done and the travel agent could not be held responsible, I have been in communication with office of the president of HAL and their ombudsman what a waste of time. Its not the money but the thought that nowadays you can still get ripped off so easy. I cruise quite a bit, HAL is not up to standard and would not recommend. Read Less
Sail Date April 2016
HAL is one of my favorite lines. . I like long cruises of 30 day and have already booked next year's HAL Cruise to S. AMERICA why? 1.dining room service w/ yudi was as good as the pinnacle and i tipped xtra. my roomie was gluten ... Read More
HAL is one of my favorite lines. . I like long cruises of 30 day and have already booked next year's HAL Cruise to S. AMERICA why? 1.dining room service w/ yudi was as good as the pinnacle and i tipped xtra. my roomie was gluten free and i am vegetarian.and diebetic yudi was told once and after that always asked what i wanted for my evening snack when a table became available he moved us to a window table. hal now offers a full vegetarian menu - very nice! of course, there was surf and turf on a night; lobster on another and gigantic steaks any time.the saladsandchilled fruit soups were to die for and the desserts were decedant w/ a non-sugar choice the female the female wine stewart. instead of asking again and again when we said :no" to wine .like the male stewart. instead she came every nite and enquired about our day..low key -- no pressure -- polite and friendly i only had dinner in the dining room because lunch interfered w/ my trivia game. the lido buffet was boring the chef thinks vegetarians eat pasta. luckily i like mac and cheese. but daily. once i had asian noodles and korean/japanese pickles -- yes! i am from vancouver and prefer asian food. the sushi was ho hum. a gala asian buffet held on the deck andmost enjoyed it hal decorated w/ chinese lanterns and served food in street stalls. unfortunately, no vegetarian fare. strange. many chinese. korean and japanese folk r buddhist hence vegetarian. they tried. but thy r dutch. the specialty dutch tea was british interpreted by americans. (myfather's a brit) -- the indonesian hi tea was also british altho the actual indonesian tea was terrific the server let me take some back to my cabin.great service the only disappointment is the 24 hr. room service. if u order continental all is well. tricks of trade. if u r having ci=offee for tow write "large" beside coffee. if you risk a poachd egg -- write 'soft' beside egg. the coffee was not starbucks. but drinkable the vegetarian thai wrap is delicious. but only available til 10 pm. after that vegetarians starve. cabin cleaning on par w/ other cruises -- minimal. lectures: mr. terry greenburg lectured on the history of china. japan and alaska. terrific. factural w. human elements. cultural info regarding japan wee fascinating. dr. helen ayers lectured on geology incl. ice burgs the talk on oil mining was an eye opener and really clarified the conflict regarding fraking. wonderful. pARK Rngers came on board when we entered glacier bay. i've been to alaska twice so i skipped it. down side -- cruised for 6 days over date line and changed time 1 hr fwd each day so i was in constant jet lag (time lag) then changed 2 hrs fwd just b4 vancouver. activities - mixed -- steve was a phenomenal bridge teacher for two wks, then katherine took over and she sucked windows 10 couraes helpful. dynamic and patient teacher. trivial always fun. library/wifi area the best of any line. jazzy shore manager a dud, but available to hand out maps and provide tips for those going ashore on their own did not take hal shore ex. cruised w/ craig travel and took their tours and cruise critic hal tours too expensive. cabin inside as good as an inside can be. better than ncl. carnival and princess. boarding and disembarkation smooth Read Less
Sail Date March 2016
I am not a usual contributor to review forums but I am struggling to reconcile the wonderful cruise just experienced on Volendam with these recent negative reviews on Cruise Critic. A strong influence on the enjoyment of any cruise will be ... Read More
I am not a usual contributor to review forums but I am struggling to reconcile the wonderful cruise just experienced on Volendam with these recent negative reviews on Cruise Critic. A strong influence on the enjoyment of any cruise will be the availability, cheerfulness and helpfulness of the ship’s crew and on Volendam from Vancouver to Sydney I thought it was outstanding. The embarkation at Canada Place was very smooth (I have experienced more frustration in an airport departure lounge for only 200 passengers). The ship is not one of the modern two to three thousand passenger types, we had 1100 passengers which is an ideal size, large enough for always a full program of activities, yet small enough to frequently encounter acquaintances and friends made during the voyage. Although not a large modern cruise ship the design of public places, the fixtures and the furnishings are all very tastefully done, in fact a real pleasure to perambulate. Restaurant/buffet fare was very gluttony tempting and again excellent service (fancy a second entree - you can ask). Theatre shows with a couple of exceptions were very entertaining and this passenger was surprised at the quality of the resident entertainer performances. Interesting lectures but sometimes the enrichment talks led into a persuasion to depleting ones wallet.There were six ports of call and three anchorages across the Pacific. Myself and friends went independently for shore excursions so cannot comment on organised excursions. I did hear some passengers complain that there were too many sea days but I suspect the same passengers may complain of too frequent ports of call on a different cruise. Very impressed with the efficiency of tender transport from anchor to uninhabited Mystery Island and to Iles De Pins. I would definitely recommend this relocation cruise from Northern summer to Australasian summer. One thing that HAL has to improve is the quality and price of internet access. If airlines can offer good WiFi why can a ship not pick up good satellite internet service? In contrast Microsoft software workshops were very instructive and helpful, and librarian equally helpful. More exercycles in the gymnasium would have avoided waiting for me but that is a minor quibble. I really appreciated how the cruise director, Tamryn, created an inclusive sense between crew and passengers. Bringing all the staff to the theatre stage and to the main restaurant was a nice touch to see appreciation flowing both ways. I also appreciated the humour (at times alarmingly sexist) of Barbara and her fellow judges at the Talent and Dancing with the Stars competitions. With these principal staff members and wider cheerful helpful crew I fail to see how anyone would not enjoy a cruise on Volendam. All in all a wonderful cruise on a very enjoyable ship. Cabin 6133 Read Less
Sail Date September 2015
We boarded the Volendam in Hong Kong. Embarkation was a breeze and we were happy to hear that our cabins were ready even before noon. Our cabin had lots of storage space. The newly installed lanai cabins had great new showers ... Read More
We boarded the Volendam in Hong Kong. Embarkation was a breeze and we were happy to hear that our cabins were ready even before noon. Our cabin had lots of storage space. The newly installed lanai cabins had great new showers and we enjoyed the amenities like lotions and soaps. It was nice to have the shelves on the bathroom wall and the shelf under the sink. We did find that the thermostat made no difference to the temperature in the room. Since dry dock in December and the installation of the lanai cabins, the ship had obviously not sailed in cold temperatures. As soon as we left Japan and the weather cooled off, our cabin was freezing. A lot of cold air was coming in under the lanai door. Our stewards put wet towels on the door sill and that helped. We informed the front desk and they sent someone fairly promptly who checked our air conditioning. After several days of cold temps, weather stripping was installed around the lanai doors and this helped a lot. Meanwhile the front office phoned everyday to ask us about the temperature and they checked the room twice/day to monitor it. We were satisfied with how this was handled. There were also common areas on the ship that were very cold - particularly the Lido cafeteria. Servers there were wearing coats. The lanai door was very heavy and difficult to open and close. There was not sufficient space for your hand on the handle. Both of us jammed our hands between the handle and the door frame which caused our wedding rings to be crushed to ovals. We had to take them to a jeweler when we got home to have them straightened. We found the staff very friendly. There seemed to be good morale on board. Our cabin stewards, Dedi (big Daddy) and Joko were the best. They learned our names on the first day and called us by name whenever they saw us. They kept the room clean, responded promptly to requests and did a great job of chatting to the guests to smooth over problems. We very much enjoyed the evening shows. The performances by the HAL cast had beautiful costumes. We also enjoyed the violinist, Kateryna Sychova; pianist, Maiko Mori; and the Unexpected Boys. The Dancing with the Stars Competition seemed to reward those with the most popularity rather than their dancing ability. We often found that several things were scheduled at the same time and it was difficult to choose which one to attend. I was very disappointed that the Royal Dutch tea was scheduled on a port day when we were off the ship for an excursion. We very much enjoyed the Neptunes in the Ocean Bar every night. They played music that was both easy to dance and listen to. The Dansant tea in the showroom with music, dancing and tea on the last afternoon was a new, welcome activity. The results of the model ship-building competition were lots of fun to watch. Everyday we looked forward to attending the lectures. We really enjoyed Dr. George Sranko's talks. He was down to earth, humorous, and informative. Another great addition was the "On Location" guide, David Happe. He gave very informative, well-balanced presentations about the various ports and their history. He also provided good information about transportation, etc. for independent travelers. Mr. Ishibaru gave great insight into Japanese culture and we particularly enjoyed the demonstration of how to dress in a kimono. We enjoyed the food although the soups were very salty. It was really nice to have lobster on the menu on formal nights. For the most part service in the dining room was satisfactory. We appreciated being able to walk in at whatever time and secure a table. Occasionally we requested a table for 2 and were dismayed to be seated at a table that was only inches from another table for 2. It was awkward to know whether to converse with the other guests or if they wanted privacy. We liked the daily updates from the captain about our location, weather and sea conditions. Cruise Director Carlos made announcements only twice/day so it was nice to not be bombarded by announcements. I felt that this cruise had less emphasis on buying merchandise and photos than previous cruises. We took 4 HAL excursions. They were expensive but they were of very good quality with good guides and worthwhile sights. There were issues with the tenders when we were in Kodiak. Some people waited for many hours before getting off the ship. We were lucky to have a HAL excursion that day and were only delayed by 1/2 hour. We really appreciated having a self-serve laundry available on such a long voyage. It was always busy but the machines were all in working condition. Because of its smaller size, the Volendam was able to dock in excellent locations near the centre of cities, particularly in Shanghai and Tokyo. Disembarkation was efficient and timely. We took the expedited option and had no problem getting our luggage into the terminal. Read Less
Sail Date April 2015
Embarkation in Singapore was reasonably straight forward (in spite of being taken to the wrong cruise centre by the taxi driver). The only thing that could have been improved was the forms we had to fill out while standing in a mass of ... Read More
Embarkation in Singapore was reasonably straight forward (in spite of being taken to the wrong cruise centre by the taxi driver). The only thing that could have been improved was the forms we had to fill out while standing in a mass of other guests. Our cabin was fine apart from the fact we could barely see out of the window, a window clean now and again would not hurt HAL! Now for the bad bits. First night in the Rotterdam (open dining) we had to ask for water, then we had to ask for a wine list, then after about 20 minutes we had to ask for the wine waiter to order our wine which eventually arrived after we had finished our main course. And this standard of service only improved marginally over the ensuing 4 weeks. Food standard was good, entertainment marginal and other activities a bit ordinary. Then came the dreaded GI, along with a plumbing problem which delivered half the ship filthy dark brown water. this was sorted after a week or so. And have you spent a reasonable amount of time in a cabin when the toilet would not flush? At least 8 different occasions after which only by pounding on the front desk was this problem eventually fixed. Don't get me started on shore excursions and HAL's ridiculous charges. We only did one ship excursion, the rest were all organised privately for about a third of the price. Finally, as some other reviewers have mentioned, the 15% "service" charge levied on every thing, followed by the $11.50 per person per day tipping charge (which I refused to pay) is way overboard. Apart from the above it was a pretty good cruise. Read Less
Sail Date March 2015
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

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