4 Helpful Votes
Sail Date: December 2018
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the ... Read More
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the spring 2018 so we were a bit anxious about this booking on the volendam. We were absolutely delighted with our experience on the volume down. She is well maintained. Her food is excellent. The crew was extremely friendly. when we had any issue the staff bent over backwards to help us work it out. If we submitted a common card with anything the least bit negative we got a phone call to our stateroom and if we were not in our stateroom to take the call we got a note on our door. They then followed up to make sure every little thing was perfect. of the seven sailings with Holland America in the last two years I have to say this was probably our best overall experience, even though we did enjoy all of our other sailings except on the veendam. What I'm coming to realize is that most ships seem to go through a low period, And then if the company is smart measures are taken to get its act together and correct their weaknesses and make the ship much more pleasing and accommodating to passengers. The volendam is the same class of ship as the veendam and westerdam. As beautiful as a koningsdam and the eurodam are we do enjoy the smaller ships and this class a ship that the volume down is in is somewhere between 1300 and 1450 passengers. A great experience and we would definitely cruise on her again. It was really hard to even find constructive criticism to give on our end of cruise survey. Read Less
7 Helpful Votes
Sail Date: August 2018
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. ... Read More
We had a great cruise on the Volendam. So first things first, the Alaskan destination was great, This is clearly why we were on the cruise - to see Alaska. What a fantastic place it was. It was one majestic vista after another. Juneau and Skagway had very little to offer in themselves but the excursions from there were great. We booked a Harv and Marv whale watching tour in Juneau instead of the Holland America excursion and it was a great choice. The small boat and the excellent staff there had us up close with whales in no time. I definitely recommend the excursion. But Juneau itself didn't have a great deal to see. It was interesting to walk around for an hour or so but after that, we just wanted our whale watching tour to start. Skagway seemed to exist only to sell tourist tat. It was OK for a little wander but the value in the destination was in the excursions. We opted for a Glacier Expedition with Alaska Excursions and loved it. Ketchikan was the best of the 3 stops. It was an interesting place to wander about and we ended up hiking the Deer Mountain Trail. Very enjoyable. Back on-board the ship, the service was excellent. Wherever we went the staff were helpful and welcoming. I was surprised how many staff go to know our names personally. We had a Netpune suite and really enjoyed the extra space it offered. But perhaps the best feature was the excellent concierge staff in the Neptune lounge. The food in the main dining room was great as was the Pinnacle Grill. But the food on the lido deck was so-so. It wasn't bad...it just wasn't that great either. Our cabin was great. The location was excellent and it was quiet and comfortable. The ship entertainment wasn't bad but it was a little cheesy at times. The thing that let down Holland America was the quality of the on-board activities. Really these were pretty few and far between. The Microsoft computer labs and the cooking lessons were of little interest. If it wasn't for the Explorations Cafe and the games and books there, we would have really struggled. I think it might be more noticeable on an Alaskan cruise as there are more days on the ship. The ship is older but the decorative order was fine. It would have been nice to have a bigger TV in the room and for the ship to offer in-cabin video streaming services rather than a DVD library from the front desk. Maybe this was a feature of the ship rather than Holland America. Overall a great cruise but there are opportunities for Holland America to improve. Read Less
10 Helpful Votes
Sail Date: June 2018
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle ... Read More
Left Vancouver 7/6 on cruise portion first. Spent a few nights in Vancouver before cruise. Our cruise was 3 nites followed by 7 day land tour. Ship was clean, stateroom attendant great. Food was so-so. Went to upscale Pinnacle restaurant for dinner one night. Service was fine. However, both my brother in law and I ordered the halibut. Fish came served barely warm. Vegetables and potatoes were almost cool. Asked to have them reheated. They came back cool again. Fish was dry. Maitre'd offered us a bottle of wine to remedy the situation. However, we declined. We went there for a supposed fine meal. If any one is thinking of doing this Y3C cruisetour from HAL beware that you will spend an GREAT deal of time on the bus going to different towns. Dawson City was pretty good. Fairbanks and Anchorage disappointing. One day on bus was for an 8 hour trip to arrive at next stop. Another day was an 8 hour train ride. Saw a lot of trees. Our Tundra excursion in Denali was on a school bus with padded seats. Width of seats was for a 12 year old. Extremely long day (8 hours) and uncomfortable. We took the Tracy Arms Fiord excursion. Was very good. Also, gave us a chance to get off the cruise ship. Denali Lodge accommodations were nicest on trip. Anchorage hotel a 2 at best. Fairbanks hotel nice. Whitehorse and Skagway probably average. Spoke to about 15 people on our tour and most were very disappointed. Was glad to come home. Read Less
12 Helpful Votes
Sail Date: June 2018
I choose this ship for our 3 generation trip due to size and itinery, like everyone advised. We all had a great time and no complaints. We arrived the night before, made our way down to the port the next morning around 11:00, and was on ... Read More
I choose this ship for our 3 generation trip due to size and itinery, like everyone advised. We all had a great time and no complaints. We arrived the night before, made our way down to the port the next morning around 11:00, and was on the ship within about 30 minutes. We found our cabins (interior 6132, 6134, 7025 and Vista Suite 7084) and met the stewards. The room was clean, larger than expected and storage was only half used-do not worry about having room to unpack! Stewards come twice a day, leaving a surprise in cabin every night! Loved how the staff remembered our names and how friendly they all were! Yes, the tv’s were older and kid’s cabin had lines on their screen, but we weren’t there to spend much time on that. Bathroom was good size, interior room had twice the counter space than the vista suite. Suite had a tub/shower, interior only a small shower. My favorite restaurants were the Dive-In (awesome hamburgers) and Dining Room, then the Lido (buffet). Tried room service once and was good, order came about 10 minutes early. Did not try Pinnacle Grill, only because there was not a view, but the menu looked great. We really enjoyed the daily trivia and bingo, never won any games, but it was still lots of fun! The indoor pool was heated most days, hot tubs every day. Husband enjoyed casino, but never won. My dad enjoyed the computer classes, my sister the cooking classes. I loved the art of towel making class. We took in a movie and swam in pool. My kids, 17 and 12, did not attend HAL Club. Everyone’s favorite stop was Glacier Bay! We got to see lots of calving...it was awesome and beyond words of description! Skagway we did the train/shuttle thru Chilkoot Charters. Juneau the Mendenhall Glacier and hiked to Nugget Falls. Ketchikan we booked the Misty Fjord’s Wilderness Adventure thru HAL...we returned an hour later, I guess because we kept stopping for wildlife sightings, but it also made me miss doing other things in port. Again, service was awesome! From the staff remembering our names and faces, helping us celebrate a special occasion and doing whatever they could to help in any way, they were phenomenal! We did self- disembarking, and requested early departure as we had an 11:42 am flight. There were 2 ships in port and we walked straight thru everything. We then had to wait on our reserved car with Aerocar, which was 10 minutes late. Made it to airport and security with little to no wait time. In fact, drive time and traffic was longer than the whole airport entry process! Highly recommend Holland America Volendam! Read Less
5 Helpful Votes
Sail Date: May 2018
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long ... Read More
Check in: My mom has special needs. She’s is loosing her sight for many eyears. They separated us on the check in (I felt as cattle). We lost the welcome picture. Also they denied to carrie my laundry clothes. After theree long lines. They arrived all rugged on the ship. Cassino; Texas Holden; 15% of rate every hand; and the price isn’t the problem here; but it’s good have a sensation that you can win. I won the money from every person seated on the table. We did the math; I won 40% of the money of everyone’s buy in, the cassino took 60%. The time to cash out. My money wasn’t there. The celebration moment was gone. The cassino manager was tired, and said that I lost my money. No fun. First stop in Juneau Alaska. My mom, three of her friends and my self bought 5 tickets to see the whales and glaciers for 1:30pm. The ship arrived 1:00 pm at the port, but there was a huge line to leave the ship. HUGE. 15% of the people who pay $200 for the excursion lost it. I was one of them. The laid from the excursion said that she couldn’t know if my mom was with the excursion or not. But she was just lianing. She actually was with her ticket in her hands. I lost my mom again, and my mind. This time I was so frustrated. I love whales since I was very young. I was so excited about this experience. They ruined for me and 7 people of 50. I cursed them. I came back to the ship without showing my key. I left the ship without showing my key. They call the cops and put me out of the ship. This was a security problem to them, I couldn’t think about. I assume my responsibility here. It seems that I cannot lose my mom. The capitan did not take the time to listen my version. The officers, I cannot complain, they were gentlemen, and treat me with a lot of respect; a proud to apply to American citizenship those guys gave to me. I lost the rest of the trip like my mom did. I’m paying $700 to come back to Denver plus one night of hotel in Juneau. My mom just stay on the ship because would costed some thousand dollars to go to Seattle, and Brazil on rush, losing her already bought ticked. I cannot say that I will come back to any cruise again. Ler make justice with Diana from guest service, Deden my room service, and Gabriel who took care of our food, and dutch woman from the excursion, I forgot her name though. . And Ash, from Mumbai who cut my hair. Terrific people. Read Less
8 Helpful Votes
Sail Date: May 2018
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ... Read More
This cruise was supposed to be highly rated but it turned into a nightmare. Some of the extremely wrong encounters are as follow. If I have to list all that were wrong and unsatisfactory I will end up writing a few chapters. - the ship is very old and has an stale odour from time to time - bathroom fixtures are mounted lopsided besides visibly unclean and unhygienic - mini fridge door was not closed properly and we had to fix theproblem ourselves - vanity fixtures are stained and dirty looking - beddings had large patches of yellow stains - female staff in officer uniform was hostile towards the crew and passengers during the life boat drill - most of the staff incapable of giving accurate information - some of the staff incapable of communicating in basic English - probably the first "reputable" cruise line that served expired food items to passengers and insisted on payments - placement of staff at the serving stations on Lido Deck was extremely inappropriate as a few of them had no cooking experience - rotten vegetables served to passengers - being told only one side plate of food allowed because they were standing together as a couple - most of the menu items in the Dinning Room came in small decorative portions except on the very last night of the cruise - cloth napkins have dangling loose threads everywhere - so-called "midnight buffet" end at 23:30 - some salon/spa staff did not provide all the services as printed but still charged us full price for it - it was absolutely innappropriate for spa staff to give specific medical advice under false pretense and intentionally misinterpreted findings - there was no embarkation assistance to mobility challenged passengers - disembarkation forms and instructions were all so different from what were supposed to be - many touch screen casino slot machines had irresponsive key pads - etc. Read Less
Sail Date: April 2018
We booked this cruise as ports looked great (japan to Vancouver via Alaska) and thought would try holland America line. Overall we enjoyed everything - staff great, food amazing, efficient off and on boat, shows pretty good. A different ... Read More
We booked this cruise as ports looked great (japan to Vancouver via Alaska) and thought would try holland America line. Overall we enjoyed everything - staff great, food amazing, efficient off and on boat, shows pretty good. A different culture compared to our previous celebrity, princess and royal Caribbean cruises. Found the cruise to be very relaxing with lots of time to read, play games and chill. Loved the bridge classes offered every mornings. A great activity. Only issue was our cabin was in a terrible position as very noisy. We normally book a verandah cabin but thought as winter cruise would just book an ocean view cabin. Big mistake!! We were right over the propellers or thrusters so everytime we arrived in port for two hours prior (around 2 hours) from 5.00 am our whole cabin would vibrate and generate loud noises. Tried to change cabins but all full. We were compensated but I don’t know how they can get away with selling these rooms! At least six days at sea had quiet mornings! Read Less
6 Helpful Votes
Sail Date: March 2018
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a ... Read More
The Volendam had recently refurbished their bathrooms and public areas but unfortunately did not refurbish their cabins which were very tired indeed. Great storage though in Cabin. The ship was continually cold onboard and we were given a variety of reasons why the air conditioning continued to blast out cold air yet I have seen other reviews about HAL complaining about the cold onboard their ships. Many passengers continually wore coats throughout the ship, some even had blankets with them in the dining room. Two of our companions left the ship with chest infections. Entertainment day and evening was very poor with very few activities to choose from. At age 60 plus I felt like youngster on board with the averse age of guest being about 80 years old. For whatever reason the ship was deserted at 10 pm every evening! Staff were generally very helpful except when we complained about the cold. They continually repeated that they take all complaints seriously but couldn’t explain why the air conditioning was always blowing out very cold air. If I were to speculate why I would suggest they are trying to ensure germs cannot breed. They should have followed this up though with staff encouraging passengers to wash their hands as they entered the dining areas as I have experienced with other shipping lines. The hands cleansing machines were at every entrance but unfortunately not all passengers used them. I will definitely never sail with HAL again! Read Less
2 Helpful Votes
Sail Date: February 2018
We chose this cruise as it went to spots in Indonesia that would be difficult to arrange by air. We also like round trip vice lineal itineraries, The staff did not provide us with a tile at the Mariners luncheon, however guest services ... Read More
We chose this cruise as it went to spots in Indonesia that would be difficult to arrange by air. We also like round trip vice lineal itineraries, The staff did not provide us with a tile at the Mariners luncheon, however guest services was happy to give them when we requested at their counter, and also seemed surprised they had not been distributed, Missed seeing a ships log cruise summary that we had received at the end of other HAL voyages. The ships singers were weak and need to be replaced. Our cabin steward was long on smiles and pleasant conversation, but could not get the concept of ice or fruit to the cabin, or picking up soiled towels in the bathroom. Note: most cabins do not have a frig. The ships activities director let down the Protestant worship community by omitting to include the worship in the second Sunday of the cruise, as she directly promised that she would, and when this was brought to her attention on Saturday evening, she stated that it was a mistake and worship would be announced by the cruise director on the ships speaker system. This did not happen and the Wajang theater was not available at the time she directed, as it was utilized by blackout bingo during the afternoon. I did not make a fuss, but I was extremely disappointed in Christine as her actions denied our opportunity to worship. We are 4 star HAL Mariners and will avoid the Volendam in the future. Read Less
1 Helpful Vote
Sail Date: January 2018
We did choose this cruise for the ports of call selection (Hong Kong, Halong Bay, Da Nang - for Hue, Nha Trang, Phu My - for Saigon, Shianokville - for the beaches, Laem Chabang - for Bankok, Ko Samui - for temples and the beaches and ... Read More
We did choose this cruise for the ports of call selection (Hong Kong, Halong Bay, Da Nang - for Hue, Nha Trang, Phu My - for Saigon, Shianokville - for the beaches, Laem Chabang - for Bankok, Ko Samui - for temples and the beaches and Singapore. Overall, not too many days "at the sea" and nice ports of call selections. Good start and end ports (where you can come in earlier or stay more at the end - like three days for each) to you can better see and experience both Hong Kong and Singapore. The ship is not in a good shape anymore. The food is about average (the same food choice over and over again, day after day). The Lido on this ship closes at 8 pm (not at 9 pm as on other Holland America ships). The late dining takes way too long (one hour is the minimum - going up to 1.5 or 2 hrs) as they did cut on cooks and waiters as well - so be prepared to wait for your food if you want each night dining experience. We skipped the dining experience for the last couple of days as it was too long for getting the food. As usual, shore excursions as overpriced, but if you do your homework in advance - you can get at least 1/2 price if not even better. These are interesting ports of call - so the cruise is worth although it has all these issues (mentioned above). The late night entertainment was sub par (only 3 good shows in 14 days). Read Less
Volendam Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

Find a Volendam Cruise

Email me when prices drop