2 Holland America Volendam Cruise Reviews for Cruises for the Disabled Cruises to Panama Canal & Central America

The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who ... Read More
The cruise started with the worst embarkation situatin. We need wheelchair assistance to embark because of the long walks. Holland America's Ft. Lauderdale operation to have two wheelchairs used for a significant number of people. who would be taken to a table top counter, processed and assigned to a holding area to await wheelchairs to board the ship. Never, in our 50 some cruise experiences, have we had to wait 2 1/2 hours to board a ship, NOT EVEN ON A MEGA SHIP! . If anyone thought this was an anomoly, debarkation was no better -- two wheechairs. It was quite apparent, from embarkation, no handicap assistance on the ship in the buffet or other area, and debarkation, the mobility challenged were treated as 2nd Class Citizens and Holland America was doing you a favor rather than providing service. It took three days for maintenance to fix the HVAC in our cabin as it went from FREEZING when we boarded ship to a SAUNA a day later back to Freezing. We asked at one point for Holland America to send us home from the first port stop in Curacao. New Years Night found the ship in a FREEZING mode with passengers wearing parkas and shipboard staff wearing sweatshirts and hoodies. And then, at midnight, the freezing became unbearably hot. Only one more day left -- thank goodness!!! Excursion vendors were not asked to accommodate the mobility challenged or handicapped. They were not asked to provide even step stools on high access vehicles. When I asked Sydney in Excursions about this she became belligerent and offensive. I discussed this with her supervisor, Abigail, who agree that vendors should be asked to provide easier access. I suggested Sydney would make great excursion director on a container ship. We were most surprised by the lack of service and accommodaion. Holland America has historically, and still does, market to more mature audiences. They were quality conscious and most considerate of the mobility challenged. We sailed with them on a number of occasions. Not anymore! Read Less
Sail Date December 2018
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the ... Read More
We simply chose the Holland America volendam because the dates fit in with several of the party we were cruising with. We do enjoy Holland America and our only bad experience out of 7 sailings with them has been on the veendam in the spring 2018 so we were a bit anxious about this booking on the volendam. We were absolutely delighted with our experience on the volume down. She is well maintained. Her food is excellent. The crew was extremely friendly. when we had any issue the staff bent over backwards to help us work it out. If we submitted a common card with anything the least bit negative we got a phone call to our stateroom and if we were not in our stateroom to take the call we got a note on our door. They then followed up to make sure every little thing was perfect. of the seven sailings with Holland America in the last two years I have to say this was probably our best overall experience, even though we did enjoy all of our other sailings except on the veendam. What I'm coming to realize is that most ships seem to go through a low period, And then if the company is smart measures are taken to get its act together and correct their weaknesses and make the ship much more pleasing and accommodating to passengers. The volendam is the same class of ship as the veendam and westerdam. As beautiful as a koningsdam and the eurodam are we do enjoy the smaller ships and this class a ship that the volume down is in is somewhere between 1300 and 1450 passengers. A great experience and we would definitely cruise on her again. It was really hard to even find constructive criticism to give on our end of cruise survey. Read Less
Sail Date December 2018
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

Find a Volendam Cruise

Easily compare prices from multiple sites with one click