Sail Date: July 2019
We have been to the Viking River. We are happy with the cruising along the River Danube. The cabin is small, the entertainment is OK, could be better - mainly piano playing, One time the cruise director Dawn gave a nice concert, a ... Read More
We have been to the Viking River. We are happy with the cruising along the River Danube. The cabin is small, the entertainment is OK, could be better - mainly piano playing, One time the cruise director Dawn gave a nice concert, a Sparano solo -the only best concert. Another time a team of two GERMAN musicians playing the accordion. Food is nutrition with limited choice in the menu. The ship Viking Tor is very new. Port excursion consists of a lot of walking. Viking puts out lots of optional excursions. Viking river cruise does not welcome children, probably person more than 21 cannot drink any alcoholic beverage, also there is no children's program in the ship. Viking Cruise company gives out lots of incentive for a passenger to return for another cruise in the future, like $200 onboard credit if returning within 2 years. I probably would go back. I enjoy the river cruises over the ocean cruises. The service & staff are excellent, very friendly. The ports & shore excursions are excellent & well organized. the reasons-smaller ship, more intimate atmosphere, more personal care, less line up for everything, wine & drink is included during mealtime, no formal wear ( makes it easier to pack.), we get to go ashore every day, the ship disembarks right in the city center. Read Less
2 Helpful Votes
Sail Date: November 2018
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ... Read More
The 7-Day Romantic Danube Viking River Cruise was not so romantic and definitely not stress-free. DO NOT BOOK this Cruise itinerary between August and December as low river water levels hinder ships from sailing and reaching scheduled ports of call. Less than a week prior to our trip departure we received a notice from Viking advising us of the potential of low river levels and that there might be a risk of having to be bused to a port of call. We decided to make the best of the trip as we were super excited about cruising with Viking and our pre-cruise visit to Prague. After all, a company like Viking that touts luxury, is super pricey and is all about “exploring the world in comfort” wouldn’t disappoint, right? Well – this thought process proved to be naively unrealistic… Prague was fantastic as is the Viking staff. However, the cruise, unfortunately, was a complete disappointment to such an extent that the staff on our last night on the ship acknowledged the less than ideal experience. They advised that Viking Customer Service would be in touch to extend compensation. Over 75% of our sailing itinerary was not met and the “scenic cruising” experience promised never happened. We were relocated on to 3 different longships over the 7 day cruise and on the penultimate day the 5-hour bus ride from Vienna to Budapest, with a rest stop at a very dirty gas station, left us further deflated and with no real time to explore Budapest and with a 3am airport transfer. By the way – Regensburg, 1 of the 2 scheduled ports we did make it to was closed as everything is closed on Sundays in Germany. What we found out during our cruise and subsequently is that Viking had not completed a full Romantic Danube cruise itinerary and had been busing passengers since August from ship to ship (we sailed Nov 16-23 -Thanksgiving week). I would say that not disclosing this information is rather unethical and misleading, not to mention, highly disappointing to customers who saved and worked very hard to afford a trip like this. I contacted Viking customer service as Viking knowingly failed to fulfill and provide the experience and product sold to us. From our perspective, we feel completely misled. They took a calculated risk when they decided to not rebook or cancel this trip having months of these type of itinerary interruptions. To say that the customer service representative (Larry) I spoke with was patronizing and ultimately insulting, is an understatement. He proceeded to offer a percentage off a future cruise with Viking or a $250 cash refund per person for my husband and I - under the circumstances, I found the two options offered to be an intentional insult and brush off considering what we paid Viking for this trip. When I asked to speak with a supervisor, he placed me on hold for quite some time and when he came back on the line he explained that a supervisor would call me back but no sooner than 48-72 hours – it has bee well over 5 days since that call and we have not heard from anyone at Viking. I must say that we are very surprised and disappointed with Viking’s disposition under the circumstances. Read Less
11 Helpful Votes
Sail Date: November 2018
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food ... Read More
The Good - Prague pre-trip at Hilton (make sure your room has been recently renovated), Regensburg/Vienna/Budapest attractions, the European winter markets, excellent service on the ships, flow of wine/beer at lunch and dinner. Good food and some regional. The Bad - Viking has been busing their customers since summer due to low river levels. Corporate offices have known about this, yet continue to sell these trips and will not confirm this until 2 days before departure. The result is shortened or rescheduled shore trips, missing many cruising days on the river, and continued unpacking and packing. Per the other US reviewers, without threat they generally will not refund you anything to compensate for the loss of service, but may offer you a dollars off coupon good for another cruise within a year. We were supposed to be on the Tor, but also were bused to the Var, and finally the Bragi -- permanently moored in Pest. If you opt for the cheap Viking air, you likely will be on the most inconvenient flights. On the return trip, we we traveled for 30 hours, flying Budapest to Paris to Seattle, then back to the Midwest. They offer some flexibility for a $50 fee to some but did not offer this to us. Advice - Do not book this trip or perhaps other Viking European river cruises in 2018. If you must, don't bother to book an expensive upper level room, as you will not be opening your balcony in the wintertime (nor will you be cruising the promised Wachau valley for instance). Do not buy the Silver Beverage package, as you will be on a bus during some days and some evenings, not in the bar enjoying the view. Free drinks on the Bragi if that is your last day. Know that tipping is supposed to include the tour director (unknown on our previous ocean trips with multiple lines), although ours (Violetta) was quite excellent and hard working. Read Less
11 Helpful Votes
Sail Date: November 2018
We just returned from a viking river cruise on Nov 9 2018. It was a huge disappointment from start to finish. Yes, we knew about the low water levels. But what we didn't expect was the poor way Viking handled the situation. We had 3 ... Read More
We just returned from a viking river cruise on Nov 9 2018. It was a huge disappointment from start to finish. Yes, we knew about the low water levels. But what we didn't expect was the poor way Viking handled the situation. We had 3 different ships on this trip. yes 3, which means we had to pack and unpack for each ship. We lost almost the whole day in Budapes t because of a lengthy bus ride. In fact, we spent more time on a bus than on the boat during the day. We never saw the Wachau Valley,it was totally dark and impossible to see anything by the time we actually left. We were misinformed, lied to, and kept in the dark about what was going on with the itinerary. The tour guides did not tell us accurate information about events in the towns we did get to go to. The food was OK . We were on a Holland America cruise in May and the food was much better. This washer first River Cruise.We have been on 8 other ocean cruises. This was by far the worst cruise experience that we have ever encountered. I would look at other lines and not make Viking your first choice. I did read other reviews like this before I left and thought to myself, really how bad can it be? Well I am here to tell you it was that bad. We felt cheated and taken advantage of by Viking Read Less
8 Helpful Votes
Sail Date: November 2018
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference ... Read More
We chose this cruise as a way to see Germany, Austria and Budapest without having to unpack and change hotels. Due to the water level, we had two ship swaps so we were on a total of three ships in 7 days. There was a great difference between the crew on the three ships. The crew of the Hermod (which we spent our last night) was outstanding. The crew on the Var, which we spent our first few nights was what I expected. The crew on the Tor however was surly and unhappy. We had a waiter who was actually argumentative. I understand that the river level is not in the hands of Viking, however we had a bus driver that actually got lost while driving from Straubing to Krems causing us to be on the bus 45 minutes extra. (45 minutes may not seem like much time, but when your "cruise" is turned into a "bus tour" that extra 45 minutes is way too much) We had to choose between the scenic cruising in the Wachu Valley and the Abbey tour. Those that chose the scenic cruising were treated to a view of darkness as by the time the buses made it to the ship, it was dark as they sailed through the Valley. We chose the abbey tour. The abbey was beautiful and the sunset we were treated to was awesome. We would not have seen this if we were on our original schedule. When we returned to our ship after the abbey tour, it was very dark at the pier. Our tour guide instructed us to "just go around this building, down the steps to the path by the water and turn right at the path, and you will see your ship. This was NOT the case. She did NOT guide the group to the ship as she was too busy getting her tips. As we got to the steps, the path was chained off and no Viking Ship in sight. I had to run back and catch the tour guide so that she would find the ship for us. She was about to leave the group stranded on the pier. There were enrichment activities that are advertised, however we did not get to experience them because of the shortened time cruising. We were given a $500.00 future cruise credit for our "inconvenience". Not sure I would EVER cruise with Viking again. Read Less
7 Helpful Votes
Sail Date: October 2018
My friend and I have just returned from the Viking river cruise (Romantic Danube) and sadly to say it was not the holiday that they advertised. The firm had knowledge of the low water levels for a few months but, as we have found out, ... Read More
My friend and I have just returned from the Viking river cruise (Romantic Danube) and sadly to say it was not the holiday that they advertised. The firm had knowledge of the low water levels for a few months but, as we have found out, continue to charge full price for an experience that they could not fulfil. We were given 12 hours prior to our flight, to decide whether we cancelled with full refund or continue with our holiday plans, being offered 25% off our next booking. Had we have known the full implications of how our cruise would be affected our decision may have been very different. As such, we ended up with a “cruise” that really wasn’t a cruise and, we believe, nowhere near being value for the money paid and that the information provided in order for us to make a decision was limited if not deceitful. The offer of 25% wassimply touting for future business and not offering any recompense for the disruption and disappointment felt by the customers who ended up in 3 ships, many long bus journeys and only had 4 daylight hours of river cruising in one week! The excursions, the ships themselves and the staff we have no complaints about, they provided excellent service. Until the last day the organisation of our transfer to the airport was poor and left us with a hair raising drive through Budapest and only managing to catch the plane, with the assistance of the Viking Rep, as it was being boarded. We had no apology for the lateness of this transfer from the staff on the Viking Var when I had approached them a few times with my concerns they left me feeling as if I was making “a fuss over nothing”. A very stressful end to a disappointing holiday. We do not wish to accept the 25% offered (as we have no intention of ever travelling with them again) but have requested it as a monetary token acknowledging the disruption caused to our holiday. However we are not keeping hopes up that this will ever happen. Read Less
6 Helpful Votes
Sail Date: October 2018
We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" turned into the Danube Motor Coach Bus Tour. Due to low water levels on the Danube, which we now understand has been known ... Read More
We "sailed" with Viking October 12 through October 19, 2018. Our "Romantic Danube River Cruise" turned into the Danube Motor Coach Bus Tour. Due to low water levels on the Danube, which we now understand has been known by Viking for many months, we were motor coached to all our ports, except for Nuremberg (an industrial port with cargo "scenery"), Regensburg and Vienna. We never experienced the beautiful river sites of the Wachau Valley, the Danube bend, or actually much of the Danube River at all. In 8 days of our river cruise, we actually cruised approximately 7 daylight hours and most of that was going through locks on the Danube Canal. However, we did experience a boat hotel/restaurant experience on three different ships--the Tor, the Vilhjalm and the Idun--having to unpack and repack our luggage several times and in time for very early bus departures to our next city. A few of the "highlights" of our bus tour included: Very little leisure time to explore Passau, Vienna or Budapest. A lunch of overdone pot roast and tater tots at a Melk hotel restaurant. We became experts in European bus companies and rest stops. A bus driver who didn’t know what exit to take to Roth and had to turn around and go back several miles to find our ship. Our first tour guide didn’t have a charged audio system and had to try to shout out the interesting aspects of Regensburg. While waiting in the bus pickup area in Passau, my sister was struck and knocked down by a bicyclist. She and her husband spent the evening in the emergency room in Straubing. We were supposed to be docked in Passau. The supposed sight of a bomb near the location of our designated ship in Budapest, The Viking Var. Only problem was, the bomb was removed in July, our cruise was in October! The staff of the Viking IDUN in Budapest was very distressed and over whelmed by a daily turnover of guests. I can understand their frustration at having to disembark and embark an entire shipload of guests every day. It’s no wonder that they didn’t seem very excited to see us! The staff said they have been docked in Budapest for over five months. Our tour director, George, was pretty good in the beginning of the cruise but even his good humor was wearing thin by the end of the cruise. He was the Viking representative on our cruise and he was forced to smile and try to convince us that everything was fine and the low water levels were extremely rare. Again, Viking has known for many months about the low river levels and chose not to notify their customers/passengers in a timely, honest manner. After some online research and talking with other Viking passengers, we have also learned that Viking consistently performs misleading advertising and unethical business practices. At this point AAA Travel and Viking River Cruise company have lost my trust to adequately and responsibly represent their travel products. P.S. It is now two weeks after I notified Viking River Cruise of my disappointing motor coach tour of the Danube River. Other than a generic response, nothing! Read Less
2 Helpful Votes
Sail Date: August 2018
Because of a drought, water in the Danube was low and the ship was unable to sail to some of the places we were to visit. So, we were bused to those towns and then bused back to the ship. We did manage to sail from Nuremburg to Regensburg, ... Read More
Because of a drought, water in the Danube was low and the ship was unable to sail to some of the places we were to visit. So, we were bused to those towns and then bused back to the ship. We did manage to sail from Nuremburg to Regensburg, but then had to switch ships to one further down the river. That took an entire day. We had four beautiful hours sailing the Wachau Valley, but that was it! In the evening I thought we'd at least be able to view the river from our room, but NO because we were parked between two other boats. Before we left for our trip I'd heard that other cruise lines were giving their passengers the opportunity to cancel with a full refund. When I called Viking to check on our sailing they said everything was fine...no worries. Many of our extra excursions were cancelled. No apology from Viking, but they did give us a 25% voucher off our next sailing---FAT CHANCE! Read Less
6 Helpful Votes
Sail Date: August 2018
Re: Danube - Nuremberg to Budapest Aug 24-31, 2018 I understand that water levels are beyond Viking's control. But the manner is which information is dispensed is, to put it mildly, not customer friendly. Only the information that ... Read More
Re: Danube - Nuremberg to Budapest Aug 24-31, 2018 I understand that water levels are beyond Viking's control. But the manner is which information is dispensed is, to put it mildly, not customer friendly. Only the information that Viking chooses to dispense, is dispensed, and only when Viking chooses to dispense it. Crew is tight lipped. Requests for information to Viking corporate go unanswered. I feel like I'm in an information controlled environment. We're told about excursions being cancelled only at the last minute. Viking needs to to better. Amenities on-board are sparse. Little to do to pass the time when excursions have been cancelled. If you like shuffle board or putt putt golf, that's a different story/ Also, Viking gave me a 25% off coupon for future cruises but refuses to honor it for a cruise that I previously booked for next year. That may be my last Viking cruise. Read Less
Sail Date: August 2018
Everything was planned and executed beautifully! The staff made every aspect enjoyable. Even normal life mishaps were cared for with a professional touch without being “stuffy”. Loved it! The side trips were easy going yet we got ... Read More
Everything was planned and executed beautifully! The staff made every aspect enjoyable. Even normal life mishaps were cared for with a professional touch without being “stuffy”. Loved it! The side trips were easy going yet we got to see and do a great deal. Realky, there was more planned on board then we coukd possibly do! (Just coukdn’t stay up for the later entertainment after an already busy day. I am sure some just loved it because it fit what THEY wanted to do perfectky!). The food was over the top. Anything you wanted from the well planned menus or something of your own liking. They went out of their way to be pleasant and not “in your face” overdoing it. Even the drinks were top notch! Not your usual watered down variety, but tasty concoctions! We had one of the two room verandas and had beautiful flowers, fresh fruit lined up beautifully each day. I casually asked one of the staff members as we were going to breakfast one morning if we could take the beer out of the fridge and replace it with ginger ale. Right after breakfast , when we returned, it was already done! Shoes shined, laundry expertly cleaned pressed/folded or hung! Saved a lot of time so we coukd enjoy what we came for! Read Less
6 Helpful Votes
Sail Date: August 2018
We chose this cruise because we had heard so many wonderful things about Viking River Cruises and the beauty of the Danube as it winds through Germany, Austria and Hungary. Unfortunately, our experience did not match that of our friends ... Read More
We chose this cruise because we had heard so many wonderful things about Viking River Cruises and the beauty of the Danube as it winds through Germany, Austria and Hungary. Unfortunately, our experience did not match that of our friends who had previously taken this cruise. Overall, we were very disappointed with our experience. Due to the impassable water levels of the Danube River in certain areas, we endured two significant disruptions during our 7 day cruise. The first two days were spent on the canal leading from Nuremberg to the Danube. By the time we arrived at the River it was clear that the water level was too low. On day five, we switched ships to another further up-river. This meant packing up and taking a 3 hour bus ride to the new ship. On day 6, we spent another entire morning on the bus to Budapest rather than sailing into the city. We then had a quick lunch and tour of the city. All the optional excursions were cancelled due to lack of time. We were later deposited to a 3 star hotel located outside city center where we spent the last night of our Danube River Cruise. Viking has offered a 25% voucher towards a future cruise. I believe Viking should have been more forthcoming about the low water levels and the likely disruptions to the itinerary, I do not trust Viking and will not travel with this cruise line again. Read Less
7 Helpful Votes
Sail Date: July 2018
Firstly I would like to say this is one of the best holidays we have been on. The staff, ship and destinations were exactly as described and totally met our expectations. The down side was that a few days before we left we received ... Read More
Firstly I would like to say this is one of the best holidays we have been on. The staff, ship and destinations were exactly as described and totally met our expectations. The down side was that a few days before we left we received an email to say that part way through our sail we may have to disembark due to low water of the Danube. We weren’t over the moon about the prospect of changing ships but as I had already done some research on the cruises before we booked I understood that this could happen should water levels drop. On day four we arrived in Passau expecting to spend the morning in the City and return to the ship to set sail at 3pm. On our return at lunch we received an announcement that we wouldn’t be sailing until at least 6pm and that they would keep us informed. The outcome is that a decision was not made by Viking until it was too late to carry on our journey on the river - the water levels were now too low! Mistakes happen but when you have already been told that you might have to change ship I will never understand why they back tracked and we didn’t have an option to change with the sister ship sailing towards us. When we we told - we were so disappointed as I personally had never felt so relaxed on holiday. For the remaining part of the holiday we were coached to Nuremberg & Regensburg (Nuremberg is a 6 hour round trip) - we finished the holiday exhausted. Would I do a river cruise again? Absolutely but would choose to go in May and be constantly checking river levels. Viking you were spot on with many things and have amazing ships & staff but when you have booked a cruise with a French balcony you expect to cruise and also have a lovely view ... our view for three days was of the other boats docked in the same area - we had lost any privacy & stunning views. Whoever was responsible for making the decisions on this particular sailing should put themselves in the customers place and invest a lot of money on a holiday to end up on a coach tour - such a shame. Read Less
3 Helpful Votes
Sail Date: July 2018
I had extensively researched river cruises to determine if there would be one right for my husband and me. We are both 54 and, quite honestly, fairly active people. Although I was aware the average age was much higher, the draw for me was ... Read More
I had extensively researched river cruises to determine if there would be one right for my husband and me. We are both 54 and, quite honestly, fairly active people. Although I was aware the average age was much higher, the draw for me was the ability to see several countries without the hassle of packing and unpacking in different cities. I wanted something easy that didn’t require much thought. Even though I had read about the low and high water levels, and the possibility of there being some itinerary changes along the way, I still chose to book with Viking. There are many negative reviews regarding these itinerary changes but it often appears that people have not done their research ahead of time. If you know the possibility exists, you’re more apt to be able to “go with the flow” so to speak. In our family, our motto has always been, “it’s not really an adventure until you make your first u-turn”. As a result, we tend to fall in the “go with the flow” kind of crowd. You can probably guess that this particular cruise required us to go with the flow. We chose the Romantic Danube cruise from Budapest to Nuremberg. After a great trip from Budapest to Passau, we received the one of the worst possible outcomes due to low water levels - not that we would be packing up and transferring to another ship, but that there were no remaining Viking ships available to transfer to further up the river. The last Viking ship had made it through the day before, otherwise we could have traded with them. As a result, at Passau, our boat was docked in a not so picturesque location for the last couple of days – in fact there were 3 Viking ships docked side by side. We were then transported each day to the last remaining excursion points – Regensburg and Nuremberg (Viking actually switched these two days – Nuremberg and then Regensburg). Some chose to stay behind and were allowed to return to Passau to spend the day. We travelled 3 hours by coach to Nuremberg. I enjoyed the scenery and my husband enjoyed the nap. Unfortunately, our day was shortened but we enjoyed lunch followed by the World War II excursion. We missed out on walking around Nuremberg but enjoyed the excursion. Two couples chose to end the cruise at that time – one due to health concerns with the traveling, one because “we paid for a river cruise”. Believe me, we were privy to this couple’s unhappiness as we returned to Passau. Honestly, I’d do this again even if I knew how the last couple days would go. I would have booked the pre-extension in Budapest. Coming from Washington state, we did not arrive until 6:00 pm, just in time for the port talk and dinner. We missed out on exploring Budapest as the Panoramic Budapest tour was a drive through both sides on a Saturday morning - no traffic to slow us down - to view the buildings or take in one of the thermal baths.We enjoyed the Vienna "Up Close and Personal" excursion that was later added, allowing us to learn how to use the subway so we could continue to explore after the tour and return easily to the ship.We booked several optional excursions (1)The Heurigan Dinner was fun especially given the company we had to spend it with. (2) The Biking Tour at Krems to Durnstein and back was our favorite excursion, biking through vineyards and small towns and allowing us to explore the charming village of Durnstein. (3) Bavarian Beerfest - more than we expected, this was held on a farm where we received a tour of the facilities, ending with the tapping of the keg, pretzels, meats, spreads, and entertainment; (4) World War II - toured Courtroom 600 and then traveled to Zeppelin Field and the Documentation Center Nazi Party Rallying Grounds Museum- just wish we had had more time. We did add the post extension to Prague. Highly recommend. We loved both the Panoramic Prague and Kutna Hora excursions. Lots and lots of time to explore. Just be sure to bring super comfy shoes! We exchanged information with some wonderful people (meeting them and learning about their personal travels was one of the best parts of the trip) and saw some truly beautiful places. No regrets! Read Less
1 Helpful Vote
Sail Date: May 2018
We truly enjoyed our voyage. This was our first river cruise but won't be our last. The smaller size of the ship was perfect - 180-190 passengers instead of thousands on an ocean cruise. Food and service were outstanding; our ... Read More
We truly enjoyed our voyage. This was our first river cruise but won't be our last. The smaller size of the ship was perfect - 180-190 passengers instead of thousands on an ocean cruise. Food and service were outstanding; our housekeeper and her colleagues even helped us celebrate our anniversary (tho a bit early but that was fine). Every meal appealed to us. We made good use of the Silver Spirits beverage package. Enjoyed learning more about the ship, appreciated the captain's description of his job during our tour of the bridge, the kitchen tour and the program director's evening talks. Almost every off-ship event ran right on time. Most of the tour guides were excellent as was the subject matter. Some ports of call began to get redundant - how many old churches does one need to see? We met some very nice people, many fellow Americans but also quite a few Canadians, Brits, Scots etc. We will do this again. Read Less
Sail Date: April 2018
We heard wonderful things about Viking River Cruises and set reservations a year in advance. This was our 22nd Anniversary and 'Romantic Danube' was definitely appropriate! Everything we heard about Viking was true and even ... Read More
We heard wonderful things about Viking River Cruises and set reservations a year in advance. This was our 22nd Anniversary and 'Romantic Danube' was definitely appropriate! Everything we heard about Viking was true and even BETTER!. We have been fortunate to travel extensively in our lives and our expectations were SURPASSED in every category. It started when we received our personalized printed itinerary, long before the trip began.. Every step of the way, our complete satisfaction was the goal of all Viking reps. We spent 2 extra days in Budapest prior to embarkation and loved it. We were met at the airport (all airline accommodations were handled by Viking and were superb) by Viking staff and then delivered to new Viking staff in our 5 star hotel across the street from the Danube. Even our mini-excursions in Budapest prior to sailing were handled by Viking and were excellent. The ship was beautiful and 1st class in every way. Be warned, this is not a cruise for those on a diet...the food was outstanding and endless. We had the opportunity to meet wonderful new friends at every dining opportunity and share our travel stories and our appreciation for the quality of the Viking Cruise Experience. There were lots of educational talks and meet and greets on board with captain and cruise director in addition to the complementary site seeing tours at EVERY port. Always clearly spoken tour guides that made each stop along the Danube come alive. I was in the customer service industry for 50 years before retiring and have to complement Viking for the genuine commitment to outstanding customer service at every conceiveable opportunity throughout the entire experience. We are definitely spoiled and look forward to our next Viking experience. Bob/Lise Welton Read Less
Sail Date: December 2017
My husband and I went on Viking River Cruise’s “Christmas in Germany” cruise this past December. This was my first river cruise, but I have been on many ocean cruises and traveled throughout Europe. We are in our early thirties, ... Read More
My husband and I went on Viking River Cruise’s “Christmas in Germany” cruise this past December. This was my first river cruise, but I have been on many ocean cruises and traveled throughout Europe. We are in our early thirties, so I was anxious about going on this cruise as I know that the passengers on these journeys are usually older, but I was pleasantly surprised to find a younger bunch on this ship, perhaps because of the holidays. There were plenty of retirees, but also couples in their thirties, forties, and fifties, some with adolescent children. We never felt uncomfortable, and since we are not big “party animals” we thoroughly enjoyed the entertainment (local musicians and craftsmen) and port talks. Our cruise director Sam was wonderful and one of the best I have ever met! I expect him to join the ranks for Carnival’s famed director John Heald. We booked our air travel through Viking Air and flew Lufthansa from Atlanta to Frankfurt and United from Cologne to Munich, Munich to D.C., and D.C. to Atlanta. I was displeased at the number of stops on our return trip, but the times were acceptable as we did not have to leave the ship until 6:30 AM the morning of our departure and since we received our tickets in October (three months before departure), I was able to secure good seat assignments. The main problem I encountered on the entire trip Viking Air’s lack of support when our flight from Frankfurt to Nuremberg. Upon our arrival in Frankfurt, we discovered that our next and last flight to Nuremberg was cancelled. After speaking with the airline (Lufthansa) and being told that there were no other flights to Nuremberg that day and that the only option was to take the high-speed train with vouchers offered by the airline. This was concerning because our Viking transport bus was supposed to meet us at the Nuremberg airport upon arrival, not at the train station. I immediately called Viking at the number provided in my travel material and spoke with a man who seemed to be bothered by my call and told me that if the airline cancelled the flight, there was nothing Viking could do as the bus would be waiting at the airport and that I must find my own transportation to the ship. He did say that Viking would reimburse the taxi fare from the train station to the port. Wanting more information, I called back and spoke with a different person who had more information than him (she had been alerted that multiple flights had been cancelled that day), but she was not able to offer any additional help. We took the train, which had a station in the Frankfurt airport, to Nuremberg and flagged a taxi to take us to the port. Our situation turned out fine and we made it to the ship (three hours later than intended), but we made it in plenty of time. I was disappointed in Viking’s support during this situation as I understood that one of the advantages to booking air through Viking was to has assistance with any air and transportation issues. If we were handicapped or not well-traveled, this could have been a big problem, resulting in us not getting to the ship in time. I still recommend booking air with Viking as was a significant discount, do keep in mind that booking with them does not necessarily mean that they will be able to assist with any issues once you have started the trip. Onboard service, however, was excellent! There was always a room steward, waiter, or guest services manager available to meet any and all needs. DINING We dined in the Aquavit Terrace several nights and the waiters were very attentive. They even humored us and brought entrees from the dining room menu to us and another table! There are tables for two and four inside of the terrace and even more options outside when the weather is warm. Each night there is a different entrée on the menu, but the starters and salads were the same. I suggest that they provide the same “Always Available” dining room menu in the Aquavit Terrace for passengers who want a quiet, intimate, shorter dinner experience. The dining room service was also great and the food was good, but there was not a big variety of types of food from which to choose. Understandably, much of the menu is German-type food and one night is themed with traditional German dishes and musical performers in the dining room. CABIN Our French Balcony cabin on Deck 2 was wonderful! There is plenty of room for two people, the floor to ceiling windows (with a door that slides open – there is a rail to prevent falls since there is not a balcony) make the room feel even larger. The bathroom is completely tiled and the heated floors felt so good after a cold day. Bottled water is replaced daily, there is a self-service machine on each deck (which I prefer as opposed to having to track down a cabin steward like on ocean cruise ships), and the mini fridge is surprisingly cold. The beds are comfortable, topped with soft white duvets and plenty of pillows. ITINERARY We cruised from December 22nd to December 29th and took the “Christmas in Germany” route from Nuremberg to Cologne, stopping in Bamberg, Wertheim, Wurzburg, and Koblenz. If you choose to cruise during Christmas, be aware that most shops, restaurants, and historic sites are closed for much of Christmas Eve and all day on Christmas and the day after Christmas. I expected the closures on Christmas Eve and Christmas, but not the day after Christmas. Nevertheless, Viking was able to arrange some fun stops along the way, including docking on Christmas Eve in a small town so that passengers could attend Christmas Eve services at local churches. Because of work and school obligations, the Christmas holidays are a convenient time for many families to vacation; however, because of the extended closures in Germany, I would not recommend traveling during this time, unless one is planning to an extended trip - staying multiple days before or after Christmas, instead of just traveling through the week of Christmas. Read Less
Sail Date: November 2017
We loved it.....no more needs to be said Everything was great....the guides were especially knowledgeable The areas to see were perfect. The food was great...especially the omlets for breakfast...always have them We met ... Read More
We loved it.....no more needs to be said Everything was great....the guides were especially knowledgeable The areas to see were perfect. The food was great...especially the omlets for breakfast...always have them We met some wonderful people & will see them here in the USA. We are nor scheduled for another cruise, # 4841166, sailing from Switerland to Holland on the Rhine...we leave on 5/28/18 & are really looking forward to the trip. We will stopover in England to see our daughter, her English husband & our two grandsons, ages 9 & 7 Hopefully the weather will be better as the days will be longer than we had in November Viking is a perfect cruise for us as we like to travel by ourselves so that we can meet different people & share experiences with them Read Less
Sail Date: November 2017
Viking had been recommended to us by so many people, we decided we had to try them. We arrived in Nuremberg a few days early and were so happy we did. It was a wonderful city to use as a base from which to explore several others. ... Read More
Viking had been recommended to us by so many people, we decided we had to try them. We arrived in Nuremberg a few days early and were so happy we did. It was a wonderful city to use as a base from which to explore several others. Although Viking didn't offer a pre-cruise package in Nuremberg, my husband went on-line and found a wonderful boutique hotel across from the main train station. Once we were on the cruise, we were amazed by Viking. We loved having the free tours in each port, which gave us a great tour of the city/town, but also time for shopping and exploring on our own. We had no problem with the language barrier, as so many of the Germans, Austrians and Hungarians we talked to spoke English. The food was good on-board and the complementary wines at dinner were an added bonus. There wasn't assigned meal seating, so you were able to move around each day if you wished. Read Less
Sail Date: November 2017
We have been on numerous ocean cruises with different lines. We thought the price would be comparable given that the air and excursions were included with wine and beer. We had some problems with the air as an airline cancelled one leg of ... Read More
We have been on numerous ocean cruises with different lines. We thought the price would be comparable given that the air and excursions were included with wine and beer. We had some problems with the air as an airline cancelled one leg of the trip so the flight plans were changed completely. We had a difficult time communicating with our agent at Online Vacation Center so for our next river cruise we are dealing directly with Viking and arrangements are vastly smoother. Pickup at the airport was easy as was the trip to the boat. Baggage was looked after from airport to cabin and once on the boat we were directed to where we were treated to lunch with a local beer and wine. You had the immediate feeling you were going go be well looked after. The room (balcony) was immaculate and better than the online videos showed. Lots of storage space, heated bathroom floors, and well laid out. There were only 190 passengers on board so getting to know fellow passengers was easy unlike crowded ocean cruises. Within a day we had latched on to two couples, one from Texas, the other from Wisconsin, we are from Canada. Meals were as good as or better than first rate restaurants we have been at in numerous countries. Wine and beer were local as were some of the menu selections. Staff was wonderful and went out of their way to help you with anything. Excursions were informative and optional ones were many to choose from. I recommend staying away from ones that are too long as lots of time is spent on the bus. Example: 9 hour tour, 4 hours on the bus. We had lots of time to explore with our new friends and were always given clear instructions as to how to get back. Headphones were great and you could hear everything without being close to the guide. The ride as very smooth and most times we hadn't realized we had left port. Can't wait till our next cruise, Amsterdam to Basel, Switzerland. Another tip, go at least 2 days early to get acclimatized. We are also going to go to Paris and Amsterdam for a few days each. You're there, only going on a cruise for 8 days is too short a time for such a long flight. Read Less
4 Helpful Votes
Sail Date: September 2017
Previously, I had been on one ocean cruise and did not prove to be a good sailor - green the whole week. With some trepidation, I tried the Romantic Danube cruise by Viking and it was a complete success! There is no dressing to impress on ... Read More
Previously, I had been on one ocean cruise and did not prove to be a good sailor - green the whole week. With some trepidation, I tried the Romantic Danube cruise by Viking and it was a complete success! There is no dressing to impress on this river cruise (as there was on the ocean cruise by a different company). Casual comfort is the way to go. Now I know how to pack for next time - jeans, shorts, simple slacks, maybe a simple skirt or dress. Very relaxed. The size of the ship (about 100 guests) made for a wonderful ambiance. The passengers were very friendly and social, taking opportunities to meet and dine with others. The staff were so warm and hospitable, looking after our every need. Once, when we missed dinner, they prepared food for us. Beverages and snacks were always available. All of the meals were light and nutritious.The excursions were so well organized, interesting and used such charming, professional guides. Wished we had gone to Budapest 3 days early so we could have explored it in more detail but loved what we saw. The Gottweig Abbey in Austria was very memorable. Sailing in the Wachau Valley on a gorgeous fall day was so beautiful.I will never forget the Nuremberg War Trials excursion. Take advantage of the daily panoramic excursions. The 3 day extension in Prague was wonderful.This was my first river cruise...but NOT my last! Read Less
1 Helpful Vote
Sail Date: August 2017
First time river cruise-- met and/or exceeded expectations. Did all the included tours and 5 additional. Tour guides were great and very knowledgeable . Service onboard was excellent. Food was also high quality Tour director Boris was ... Read More
First time river cruise-- met and/or exceeded expectations. Did all the included tours and 5 additional. Tour guides were great and very knowledgeable . Service onboard was excellent. Food was also high quality Tour director Boris was the best. Never had to worry about anything. Looking forward to another river cruise in 2018 and already booked ocean cruise on viking in Jan 2018. Stayed in Prague for 3 days prior to cruise, very well worth it, in retrospect should have stayed three additional days in Budapest. The cabin was very nice, clean and well maintained. Upgraded to a two room suite, plenty of room, approximately 400 sq ft. Bathroom floors were heated, very nice amenitiy. Overall a great experience, very relaxing, however there were always plenty of activities if you wanted to do more. Do not think the beverage add on is worth the cost. You would have to drink a lot in addition to what is provided in order to justify cost Read Less
1 Helpful Vote
Sail Date: June 2017
Know many people who have traveled on river cruises. Many have chosen Viking so we decided to give them a try. We were not disappointed in any area. Transitions were seamless. Accommodations were fine, dining well done with varied choices ... Read More
Know many people who have traveled on river cruises. Many have chosen Viking so we decided to give them a try. We were not disappointed in any area. Transitions were seamless. Accommodations were fine, dining well done with varied choices at every meal. Very clean! Professional and friendly crew members. Never wanted for a thing! The itinerary was fabulous. Every stop interesting and historical, and the tour guides local and insightful. The extension to Prague was wonderful. Accommodations and tours excellent. Beautiful city. Wish we'd had more time at the beginning in Budapest, also a beautiful and historic city. The evening cruise to see city lights and the city tour were fabulous. The cabin was very well designed with plenty of room for clothing. Even the small bathroom was efficient with enough space for all toiletries. The balcony was a nice touch though we didn't use it often. Very interesting passing through the locks along the way. The included tours were all interesting and thorough. But there were many optional tours that were difficult to chose from. All we chose were well worth the additional expense. The buses for tours were comfortable and easily accessible. Read Less
1 Helpful Vote
Sail Date: June 2017
We wanted a special adventure for our 50th Anniversary. We thoroughly enjoyed the fact that everything was provided, all the details were pre-arranged and we were able to relax and enjoy. The on-shore tours and local guides were ... Read More
We wanted a special adventure for our 50th Anniversary. We thoroughly enjoyed the fact that everything was provided, all the details were pre-arranged and we were able to relax and enjoy. The on-shore tours and local guides were excellent, on-board experience was wonderful, and the cities we visited were great. The pre-trip in Prague was a wonderful introduction for our trip. We enjoyed the walking opportunities in each location and participated in each of the provided on-shore tours. We also enjoyed several of the optional excursions as well as the opportunities to have some free time to explore on our own. The history, foods, culture, architecture and people were all very great experiences. The staff on-board went above and beyond to provide for us and were present when needed, but also unobtrusive and efficient. This has provided great value for the cost of our cruise. We highly recommend this cruise and would love to have another opportunity some day. Read Less
Sail Date: May 2017
We chose this cruise, having been on Viking previously, to see places we had not been before. There seemed so much breadth in history and culture to see, and we were so very right. Simply riding the Danube on one of the wonderful Viking ... Read More
We chose this cruise, having been on Viking previously, to see places we had not been before. There seemed so much breadth in history and culture to see, and we were so very right. Simply riding the Danube on one of the wonderful Viking longships is worth it all by itself. But the opportunities to experience the areas through which we were passing has made lifetime memories, wonderful ones. Viking is absolutely wonderful at seamless movement from cruising to touring and back to cruising. We were able to see and do things with Viking that we would never have managed by ourselves, such as the 'just for Viking' concert of the largest pipe organ in the world at Passau. But were also free to 'do our own thing when we wanted, such as in Vienna, where we had been more than once. We did our own tour of favorite places, such as the Cafe Schwartzenberg, our favorite coffee house in Vienna. However, the joys of simply causing the river and watching new worlds go by tops my list. Read Less
Sail Date: April 2017
This was the first cruise for my husband and my first on a river cruise. He was most pleasantly surprised on how much room there was on the boat and in the cabin. Additionally, he was worried that he could not keep up with the pace of ... Read More
This was the first cruise for my husband and my first on a river cruise. He was most pleasantly surprised on how much room there was on the boat and in the cabin. Additionally, he was worried that he could not keep up with the pace of activities or enjoy the volume of food offered in the dining spaces. Rather both were not issues. In fact, he added two optional programs at the desk and enjoyed all of them. The guides were informative, the pace was great and there was always time to visit on your own in the different cities. They were also helpful if someone forgot their headphones or needed directions to a particular store or site to visit. (Actually a time for Schnecken and Caffe, per Viennese custom.) We both enjoyed the food and programs on the boat as well, with the Program Director giving information about each stop and suggestions for places to visit when in the cities. I have cruised before, but this was one of the best as far as friendliness from the staff and the other passengers. Not being assigned to a particular table allowed for more integration with passengers, whether at meals or on the buses. Overall, we have spoken very highly of our cruise experience with Viking and look forward to traveling with you again. Read Less
Viking Tor Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.5
Entertainment 3.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 1.0 3.5
Family 1.0 3.5
Shore Excursion 4.0 4.2
Enrichment 4.0 4.1
Service 4.0 4.6
Value For Money 3.0 4.0
Rates 4.0 N/A

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