1 Helpful Vote
Sail Date: May 2019
We did mostly eat at the World Cafe (amazing sushi and crab legs), we did also enjoy Manfrettis and the Restaurant a few times. We also did use room service. The food was wonderful. No complaints. I cannot eat gluten and I was ... Read More
We did mostly eat at the World Cafe (amazing sushi and crab legs), we did also enjoy Manfrettis and the Restaurant a few times. We also did use room service. The food was wonderful. No complaints. I cannot eat gluten and I was completely taken care of. I felt safe and appreciated the extra care they went to. Our room was a delight. The bed was comfy and for us we felt spoiled with having the room cleaned twice a day. We were very glad that we chose to do a lot of our excursions with other companies. There were far fewer people and it cost less. Best example: Use All Tours in St. Petersberg. They were amazing. We also booked our own Rodne Tour for Pulpit Rock at less cost for the exact same trip. Because there were so many ports, in the end it was just a bit exhausting. If we do a cruise again, it would be one with fewer places to visit. We found every single person who worked at Viking to be friendly, helpful, and kind. If, like us, you do enjoy quality spirits, I strongly suggest purchasing a few bottles at the Stockholm Airport Duty free store. It was less expensive than at home and far cheaper than any other place we stopped. Read Less
3 Helpful Votes
Sail Date: April 2019
The cruise was good, restaurant, bar and housekeeping staff were exceptional, but if you had to deal with the cruise director, there was no service, just talking down to you very rudely. The shore excursions were very good, however all ... Read More
The cruise was good, restaurant, bar and housekeeping staff were exceptional, but if you had to deal with the cruise director, there was no service, just talking down to you very rudely. The shore excursions were very good, however all the best tours were already booked, as it was a world cruise, which we were not aware of, so almost all of the deluxe tours that you had to pay for were full. We enjoyed the Captain's daily message at noon each day to give everyone the details regarding weather, ocean conditions, and location and how far we were from the next port of call. We found the 7 sea days to be very long, as there were not enough interesting things to do on board. They did have activities such as bridge, different talks and trivia, but they were all on the dry side. We did purchase the beverage package, but at the end, it was not worth it, as we certainly didn't get our money's worth, and you can only drink so much. Beer and wine were included with the meals, so if you are happy with that, you probably don't need to buy the beverage package. We found the food very good, and mainly ate in the World Cafe, as we preferred to serve ourselves, rather than waiting for service in the other restaurants. The ship was beautifully decorated everywhere, and the rooms were very good. Read Less
6 Helpful Votes
Sail Date: December 2018
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a ... Read More
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a maximum of 930 passengers. Check in was a breeze with 6 or 7 receptionists waiting for us instead of long lines. It is considered a luxury cruise ship and as such commands a very high initial cost for the cruise which must be paid in full much before the cruise embarks. However, this is partially compensated for with many inclusions not permitted on other cruise lines. We were permitted to bring alcohol aboard the ship. They also included wine and beer with all meals and excursions at each port of call. While onboard my wife and her our friend Ann went to a cooking class with the executive Chef of the ship and he liked them. There were two special dining venues THE CHEF'S TABLE and another upscale Italian restaurant. We were supposed to go only once during the cruise but because of the connection my wife, Nela and Ann made with the Chef were permitted to go 4 times, where he prepared his specialties and served them. They were absolutely amazing and I've never had better food on any ship. For an additional charge you could choose other excursions customized to your interests. I chose one on Cozumel said to be the 2d largest barrier reef for snorkeling, 185 miles long which was disappointing as I had expected a wall but found only scattered limestone reefs with only smaller colorful tropical fish. I saw no predators like sharks, barracudas or even sting rays, that I had seen snorkeling and Scuba diving. Though the personnel were very friendly it was not well organized. In the middle of the sea they required half our passengers to climb onto a boat that pulled alongside. I'd not recommend that excursion. However one excursion we went on was exceptional and I'd highly recommend that in Mexico called SALSA AND SALSA in which my wife I and two friends, first time cruisers were taken on a couple buses to a 2d floor high ceiling open air room in a hotel and sat at tables for 10 with many vegetables and a musher, which is a small dish with a rough bottom and a pestle for crushing and mushing the vegetables with various recipes into different Salsas. We were provided aprons, Chef's hats and unlimited. Margaritas and ingredients to make more. Our hostesses were two young Mexican girls in their 20's full of enthusiasm that kept things going. After eating varied Doritos and Salsa and too many home made Margaritas where we lost count the tables were removed and the floor cleared for dancing the SALSA. I would never call myself a dancer but after 6 or 7 Margaritas figured nobody cared and did my best. We all left totally sated, happy and ready to recover. The entertainment onboard the ship was very limited in variety and elaborate productions but made up for it with extremely talented musicians and singers. There was one quartet of 4 British singers that performed on 3 different nights once emulating ABBA, then BEATLES and finally 60's music. I talked to a few of the performers afterward and found they were not a professional group but were hired individually and the group would disintegrate after the cruise ended. It made me tear up thinking so beautiful would end. Even our Cruise director was a former professional Opera Singer with a voice so perfect I asked my friend if she wasn't lipsyncing and he assured me she was not. She was amazing at the New Year's celebration party. On board I enjoyed their lectures particularly one on Catapults showing how very ineffective walls are, no matter how strong or well guarded. The gym was small and basic but had all the essentials for a good workout. I liked the Steam, Sauna and Ice room. The ice room was a real treat. Short periods of stress are good for your health and excessive amount can kill you. In summing up overall I'd say this cruise was exceptional and one of the best I've been on, though expensive. I've been on more moderately priced ships that were very good and can honestly say I've never been on any vacation I did not enjoy though some more than others, so in the end you'll have to decide what you want for yourself. I always consider price an important factor when deciding on a service or product. I was an accountant by profession. I like quality at a reduced price. That what makes a good value. If you want everything to be nearly perfect and are willing to pay top price VIKING is a choice, you won't be wrong with, but if you'd want to go on two or more cruises on a less expensive ship for the same price, then Princess or Celebrity are excellent ships. I wrote this review for Cruise Critic not Viking Ocean cruise line because I read Viking's terms and conditions in which they stated they can edit comments possibly making my review Fake News instead of the honest one I wrote by editing out anything negative. I said, but believe cruise critic will condense it with my concerns to its essence. I hope this has been helpful. Paul, an experienced cruiser. Read Less
1 Helpful Vote
Sail Date: December 2018
We enjoy cruising with Viking. They are first class and do not “nickel and dime” you. The service is excellent and the crew is very good. Everyone working on the ship is friendly and says hello with a smile. The food is outstanding ... Read More
We enjoy cruising with Viking. They are first class and do not “nickel and dime” you. The service is excellent and the crew is very good. Everyone working on the ship is friendly and says hello with a smile. The food is outstanding and the two specialty restaurants serve unique food . It is nice traveling with only adult passengers and also not getting harassed by photographers. The entertainment is average. We usually enjoy the lectures and classes , however, we did not enjoy them on this cruise. The topics were not interesting or relevant for us. I don’t care about somebody rowing across the Atlantic Ocean. The cruise port talks were not well done and the moderator seemed to be just reading his presentation. The two cruise directors were very friendly and personable- Mark and Heather. The two musical shows that Heather and her assistant, Brian Rodriguez, put on were very good. They both have beautiful voices . The glitches on our cruise were associated with the transition from one cruise to the other. It seemed that they forgot we were doing a B2B and we got no communication about the second half. There was a considerable change in the service for the second cruise and service wasn’t as good as the first part. There were long waits in the dining room for just service and food . Read Less
Sail Date: November 2018
We went on this cruise to join our friends who went on River cruises with us. We also wanted to see the beautiful Viking ship that is advertised on our TV programs. The ship is totally lovely. The food was excellent. The staff wonderful. ... Read More
We went on this cruise to join our friends who went on River cruises with us. We also wanted to see the beautiful Viking ship that is advertised on our TV programs. The ship is totally lovely. The food was excellent. The staff wonderful. We were happy with many of the excursions in the cities on the cruise. But some of the excursions were not planned well and were rushed. We spent more time on the bus to and from Florence than in the city itself. Also rainy fall weather disrupted a couple of our excursions. Perhaps the fall is not the right time for this trip. One disappointment is that the ship always moved from port to port at night while we slept. The only coastlines we saw from the ship were Barcelona, our first port and when we left Monaco, a truly beautiful view. We did not see the Italian Amalfi coast from the ship when sailing from Florence to Rome. So sad. Read Less
Sail Date: November 2018
We wanted to try Viking. Their food was very good. But we both agreed that Oceania's food is better. The cabin was comfortable. We had great cabin attendants. Always there to help. The mini bar was always stocked, extra towels ... Read More
We wanted to try Viking. Their food was very good. But we both agreed that Oceania's food is better. The cabin was comfortable. We had great cabin attendants. Always there to help. The mini bar was always stocked, extra towels if needed. The mustard drill was fast and very good. The ship was clean and the most comfortable ship that we have ever been on after more than twenty some cruises. Not crowded at all. There was always a comfortable place to sit and relax. Check in was fast and very easy. The staff was right there to help with any question. It felt like a very safe ship as well. The free excursions were nice. We had been to these places before, but not the very same locations. The ship is really the perfect size for us. Although, I have to admit that we like the small ships too. Like Sea Dream. I would definitely take another cruise on Viking. We haven't yet been on a River Cruise and would also like to try one of those soon. Read Less
2 Helpful Votes
Sail Date: October 2018
This cruise covers a lot of places. Very interesting, and full excursions. We went from Madrid to Venice. With extensions on both. Madrid was a disappointment. The hotel was nice, but you had to pay for coffee after breakfast. This ... Read More
This cruise covers a lot of places. Very interesting, and full excursions. We went from Madrid to Venice. With extensions on both. Madrid was a disappointment. The hotel was nice, but you had to pay for coffee after breakfast. This should be free in the lobby. The street beggars are constantly asking you to buy their wares. Even when seated in outdoor restaurants. Very annoying. I would pass on this part again, and do more days in Barcelona. From Madrid to Barcelona we took a train. Very well organized and enjoyable. Viking did a great job here. Barcelona was beautiful. We went to Marsaille France, did the included tour. Next was Monaco. Loved seeing the palace and where Grace Kelly was buried. Warning to anyone taking this tour, it's all uphill, and quite a long walk. Next we went to Italy-Luca and Pisa. It's a very long day, but well worth the tour. You get to see a lot. And the tour guide was very informative. These were paid for excursions, and an 8.5 hour day. Our next stop Rome. Went to Vatican City and Sistine Chapel. I have to say I was disappointed, only in that it was chaos. Multiple tours, hundreds of thousands of people all going to the same place. It was beautiful, and glad I went, but be prepared for the crowds. You can not take photos in the Sistine Chapel. This was a paid for tour and a 10 hour day. Afterward we went through Rome, past the coleseum but it would have been nice to have a short stop for pictures. This excursion did include lunch at an Italian restaurant. It was very good, and offered homemade limoncello. Onto Sorrento and Pompeii. These were also paid excursions, and another long day. Sorrento is the home of limoncello (yum). Pompeii is an amazing city. Well worth the tour. It's a lot of rocky walking. Our guide was amazing, and humorous. Corfu Greece was next. Did the included tour. Much needed break from three days of long tours. Neat city, and nice tour. Dubrovnik, Croatia was also lovely, went on included tour. Can't say this tour was good. Left us to explore on our own. Town was having a huge celebration which had State dignitaries and thousands of people. Made sightseeing difficult. Our guide wasn't very good either. Split Croatia was a small walking tour, and then a paid for river boat ride. We loved the river boat ride. It stopped at a small restaurant to give us a local flare of wine and bread. Enjoyable. Guide was very good. This was also a paid tour. Last stop Venice. We were in the rain, so didn't get to see as much as we would have liked. The hotel is across the canal and you have to take a water taxi provided by Hilton. San Marco square was flooded, but still crowded. We went in the Doge Palace, it was huge, and cost $20 euro to go in. But worth it to get out of the rain. Viking dropped the ball on this part of the cruise. Leaving the ship was delayed. There was a lot of waiting. But retrieving luggage went smoothly. It all arrived at the hotel. Once at the hotel, rooms weren't ready, so you had to sit around. There wasn't enough seats for the number of guests. However, we kept checking on our room and got one early. The Viking desk in the lobby did not offer much helpful info. They have no tours except for the day from the ship. You are on your own. Leaving the hotel was very interesting. They retrieve your luggage at 9am outside your room. Take it to a ramp, you identify your pieces and then board a small water taxi with other guests and on o the airport, with your luggage. It's about 30 mins to the airport. The Viking rep there was very helpful. The airport was crazy. I suggest getting your boarding pass printed at hotel. There are two lines-boarding pass and no boarding pass. Even though I did ours electronically, the one for my husband was wrong, and it reproduced mine to him. So we had to get back in line to get him a paper one. Our cabin on the ship was 3053. DO NOT ACCEPT this cabin. It is right over the dance bar. EVERY NIGHT WE HEARD THE BAND FROM 10-12mid. Once we identified it, and complained, (Viking actually knows about this!) they couldn't move us, because the ship was full. Three days before leaving they offered us another room, but we declined because we were leaving soon. Food on the ship was amazing. But they have some buffet setup issues. Some of the offerings can't be reached, and others ran out numerous times. Wait staff wasn't always on top of things, and you would have to ask over and over for your drink. Though they were always there with beer and wine. Room was always cleaned well, and our steward Eddie was great. I would go again, but would definitely make sure my room was in a better location. Read Less
1 Helpful Vote
Sail Date: August 2018
I wanted to see my homeland of Scotland and Ireland. With the highlight of the trip being two days in London. We pre-toured in Oslo with a train ride to Bergin, fantastic. We finished the cruise with three days in Edenborough, again a ... Read More
I wanted to see my homeland of Scotland and Ireland. With the highlight of the trip being two days in London. We pre-toured in Oslo with a train ride to Bergin, fantastic. We finished the cruise with three days in Edenborough, again a fantastic stay. The tours from the ship were not of the caliper of previous voyages with Viking. We were driven by museums and castles, and told that if we had more time we could go in. For a few dollars more tickets to castles and museums could have been purchased and that cost past on to the consumer (me) as part of the cost of the cruise. The crew was fantastic, I am amazed that they can remember the names of all the customers. On our first night in the Restaurant, out server introduced herself and then responded that she had met us before. She was correct, she was working on our previous cruise. To myself and other guests that I spoke to, a big disappointment was planning on two days in London. We were hoping to see the sights and felt cheated that London (Greenwich) was only a convenient Disembarkation / Embarkation point that the customer only had a few hours to visit. Embarkation left a lot to be desired, too many buses going to the airport for the transition to Edinburgh, and to many flights to the next destination. The Viking Travel people did not include a baggage allowance for the flight, we and other customers had to pay the fee out of pocket. Recommendation: Make the ride to the airport a city tour, explain what we are seeing and take a roult that would allow the customers to at least see London if not able to experience London. Instead of using the airlines, send the customer from London to Edinburgh by train, it would have been a 3 hour trip, we would have seen the country and Viking could have reserved an entire car. The Viking Air people on this trip did not seam to be engaged in the product Viking was selling. Twice I had to contact them to issue tickets from London for the extention in Edenburgh. I am looking forward to a river cruise in 2020, not sure if I will due another ocean cruise. Read Less
3 Helpful Votes
Sail Date: July 2018
Sun is the most beautiful ship. Decorated in luxurious Scandinavian style, she absorbs people well. The cabins are nice, with a seating area and a small balcony (deluxe veranda level). Service is great, as is the food, generally, although ... Read More
Sun is the most beautiful ship. Decorated in luxurious Scandinavian style, she absorbs people well. The cabins are nice, with a seating area and a small balcony (deluxe veranda level). Service is great, as is the food, generally, although it is sometimes difficult to get a table at dinner, especially when they have two shows on the same night. The included excursions are usually basic orientation coach or walking tours. The optional excursions are pricy, but the Flåm railway was amazing!. You can buy a drinks package which gives you all your drinks rather than the rather basic quality wines (also beer and soft drinks) with lunch and dinner. Bar prices are steep and subject to a service charge. We did the Viking Homelands cruise which covered the Baltic and some Norwegian Fjords. The day in Berlin (from Warnemünde) was not enjoyable. We were put on a scruffy old "ersatz" train for over two hours in each direction. No Aircon so you had to open the windows and the noise was terrible. Then a coach tour (sit on the right or you'll see nothing). They dropped us in Gendarmenplatz which was a long way from anywhere. Tourist attractions are mostly museums. When we got back, because we were the last people off the train (due to our carriage not actually stopping next to the platform) and being rather slow walkers, we were right at the back of a queue of some 700 people. It took nearly an hour to get everyone on board, by which time it was after 9pm and all the restaurants were full. This was pure bad organisation on the part of Viking, who made no concession to the large number of slow walkers - these guests could easily have been put in carriages nearer the other end of the train, minimising the walking distance. Unlike on the river cruises, there are no slow walking tours. I'm not sure why, when most of the tours have multiple groups. Read Less
Sail Date: July 2018
We have cruised Viking previously( River Cruises ) and found Viking to be professionally run excursions. This trip was no exception. We enjoy the individual attention afforded to us on the River Cruises and Viking has made Ocean cruising ... Read More
We have cruised Viking previously( River Cruises ) and found Viking to be professionally run excursions. This trip was no exception. We enjoy the individual attention afforded to us on the River Cruises and Viking has made Ocean cruising more enjoyable by having only 900 passengers on a ship that could accommodate many more. Viking Sun was a beautiful ship with plenty of options for us passengers. The food offerings and entertainment were exceptional. The itinerary was spectacular with once in a lifetime views. The staff on board were very attentive to our needs and very professional. The ship had many places to relax and were always available to passengers. The entertainment was excellent. Each night there was something different and appealing to different tastes.The main dining room and the specialty restaurants were well staffed and the quality of food was exceptional. The overall experience was beyond expectation and I would recommend this itinerary and this ship to anyone in the future. Read Less
Sail Date: June 2018
We decided to take another cruise (3rd) with Viking because our friends, who we met on our first Viking river cruise a few years ago, invited us to join them. We thought it would be interesting to compare the ocean cruise Viking had to ... Read More
We decided to take another cruise (3rd) with Viking because our friends, who we met on our first Viking river cruise a few years ago, invited us to join them. We thought it would be interesting to compare the ocean cruise Viking had to offer to our two previous Viking river experiences and to other ocean cruises we had taken. The ship was gorgeous and comfortable. The staff onboard were attentive, pleasant and extremely professional. The dining rooms were all excellent. Manfredi's was the most desirable dining option (in our opinion) but in very high demand. It was difficult to secure a reservation to eat there once onboard. FYI, Viking grants those who have spent the most money on their cabin priority access to dining reservations and excursions. That may be the case with other cruise lines as well. Most of the dining was set up for couples. We travelled with friends, but saw a few couples who looked at our group longingly. They seemed interested in meeting new people but the dining room tables which are mostly set up for two people didn't facilitate that. We enjoyed our cruise but found that the included excursions were not anywhere near as impressive or enjoyable as those provided on the river cruises. Some of the extra excursions were disappointing as well. Overall, however, the beautiful ship and attentive staff made this an enjoyable trip. Read Less
Sail Date: June 2018
We selected this Viking Ocean Cruise due to its extended Homelands Itinerary. Other lines do many of the same ports, but they don't do them all in one shot the way Viking does. We have done multiple River Cruises with Viking, so we ... Read More
We selected this Viking Ocean Cruise due to its extended Homelands Itinerary. Other lines do many of the same ports, but they don't do them all in one shot the way Viking does. We have done multiple River Cruises with Viking, so we were not apprehensive about trying the Ocean Cruising side with the company. Overall it was very good, albeit pricey. So, when comparing this itinerary to other lines, you get more ports, included and quality excursions, included wine and beer, and exceptional service. That being said, we have done other lines cruising Europe, and will continue to do so keeping an open mind. Viking is very good, but we have had just as much fun and enjoyment on those other lines. We primarily select a line for a unique itinerary, after that, if itineraries are same, we compare cost, value and quality. Viking is a more subdued experience with an older demographic. We are on the early age-side of their demographic, so sometimes we want more excitement, loud music, and some younger folks around us freely enjoying themselves rather than reading on a quiet deck with sipping a glass of something. Read Less
6 Helpful Votes
Sail Date: May 2018
The on board experience was excellent, food, service,entertainment. Everything just lovely. The Eidfjord Norway stop is scenic however there is nothing to do there except an excursion. There were no shops, nothing. Unfortunately the ... Read More
The on board experience was excellent, food, service,entertainment. Everything just lovely. The Eidfjord Norway stop is scenic however there is nothing to do there except an excursion. There were no shops, nothing. Unfortunately the Viking included excursions have sometimes 29 people assigned to one guide and in the more crowded stops, its hard to enjoy since you spend more time trying to keep up with the guide. In Stockholm the guide had almost 50 people (the whole bus) and it was crowded. We booked a two day tour with TJ Travel in St. Petersburg with a maximum of 16 in a nice van. Our guide Victoria was absolutely terrific and its a good deal less expensive than the optional Viking tour. For a two day stop, Viking had only one half day included tour and you cannot leave the ship there without an escort that has a visa waiver status. We stopped in Iceland on the way over from New York. We arrived to the hotel about 7am and the rooms were not going to be available until 3pm. We had to sleep in the lobby of the hotel. Fortunately we did get rooms around noon but it just ruined our first day and the hotel is some distance from town. There's a shuttle until 5pm but then you need to walk 30 minutes or so or take a cab which is about $20 USD each way. VERY disappointed with Viking for this treatment. The organized excursions were really good but we lost a day for a relatively expensive stop. The cabin was very nice, the staff on board was outstanding. The food was superb in all dining locations. Their entertainment was good and their seminars informative and well done. Read Less
Sail Date: May 2018
We like this trip itinerary. Ship was very nice and clean. Every restaurant food was great. Room service was fantastic. We love spa. This is our first ocean cruise with Viking, we did River cruise with Viking before. We ... Read More
We like this trip itinerary. Ship was very nice and clean. Every restaurant food was great. Room service was fantastic. We love spa. This is our first ocean cruise with Viking, we did River cruise with Viking before. We thought this ship is very small, once we arrived at port Viking sun is pretty big size and inside there are everything what we need and everywhere is enough spaces. Excursion of each port event are nice organized for city tour and proper duration for walking tour. Weather was much nicer than what we expected in May, every 8 country we were traveling sunshine and good temperature. Most of the top, we like no casino on ship and no children around. All staffs of ship are very kindness and knowledgeable what should know about their duty. I had bad experience with one of lady at front desk(passenger service desk) otherwise every where every staff are wonderful . We enjoyed very much this "Viking home land" itenaries and we wish stayed more over night at St. Petersburg. Read Less
2 Helpful Votes
Sail Date: December 2017
I chose this cruise because it is special since it is Viking’s Inaugural World Cruise and stops at some places I have always wanted to experience and it is adults only. The ship is beautiful with “the best of everything “ in all ... Read More
I chose this cruise because it is special since it is Viking’s Inaugural World Cruise and stops at some places I have always wanted to experience and it is adults only. The ship is beautiful with “the best of everything “ in all areas. There are several choices of places to have delicious meals. I have never experienced such service. The staff bends over backward (with a smile) to make sure you have a wonderful time. There are always activities if you choose to participate or many places to relax if you would rather not. I was disappointed in many of the ports, although I presume to understand the reason. There were many industrial ports where you had to take a rather long bus ride into the city in order to take an excursion or explore on your own. My main disappointment was the time in some of the major ports. I had the expectation that, when there were overnights in a particular port, having 2 days in that port. One day for an excursion and another day for either another excursion to go into the city on your own. I am EXTREMELY disappointed that I had no time Read Less
Sail Date: December 2017
We chose this cruise primarily for itinerary which included Cuba and some ports my husband and I had not visited before. We had previously taken a Panama Canal cruise prior to the opening of the new section. Ship and onboard experience ... Read More
We chose this cruise primarily for itinerary which included Cuba and some ports my husband and I had not visited before. We had previously taken a Panama Canal cruise prior to the opening of the new section. Ship and onboard experience was excellent. But ports of call experience was below our expectations. At several locations it appeared we were assigned docking locations that were less than prime which made it very difficult to explore shops or sites on foot just off the dock. We are used to taking a tour in every port, but then also being able to explore on our own near the ship if time allowed. In most of our ports we were not able to do this "right off the ship shopping/exploration" so our port experience was basically limited to the tours. Jamaica was substituted as a port after our Cuba port was changed from Havana to Cienfuegos. We loved Cienfuegos and Cuba but Jamaica was the worst port experience we have had on any cruise. We did take a tour, but our time would have been better spent if we had simply stayed on board in Jamaica. This was our first experience with Viking. Embarkation was the best we have EVER had! Read Less
3 Helpful Votes
Sail Date: December 2017
we initially booked when we were docking in multiple ports and Havana so were disappointed with the Cienfuegos docking only for cuba. We weren't able to tender in key west due to rough seas but had been there multiple times as we live ... Read More
we initially booked when we were docking in multiple ports and Havana so were disappointed with the Cienfuegos docking only for cuba. We weren't able to tender in key west due to rough seas but had been there multiple times as we live in the Miami area so that gave us an extra sea day pretty rough. The problem is that Viking doesn't offer much for sea days as far as activities and entertainment. When we finally did dock in Cienfuegos we had excursions to Trinidad and overnight Havana. The poverty in the rural areas is pretty much like may 3rd world countries. Trinidad had some interesting architecture the lunch was ok but it was very dirty. And they were selling a lot of not very interesting art. We stopped at the mill and had some aggressive vendors forcing birds to stand on you ! One guy grabbed my baseball cap off my head to put on palm leaves I grabbed it back! The overnight Cuba was amazing, although a bit of a hassle with the overnight bag and four hour bus ride each way. The old Havana area was amazing the food was amazing and the classic cars and Tropicana show were all amazing ! The hotel was dated but had a beautiful beachfront location. I wish they had planned it out better and more time in Havana! The people were warm and interesting and welcoming of Americans! Once back on the boat we opened our champagne in the minibar for our cuba sail away. Again was amazing! The boat is breathtakingly beautiful and clean. Service was hit or miss, food was ok in Chefs table and Excellent in the main dining restaurant and Manfredi's Italian. We opted for the silver spirits package once onboard and enjoyed top shelf single malts and grey goose included! The crowd on board were older with a mix of some 40-50's looking to visit cuba. Everyone was well travelled and great in conversation especially after a few scotches! The explorer bar was my favorite and they made the best drinks! The whole boat was very cozy and never felt crowded. The shows were cute if not cheesy and the performers all mingled with the travelers which was awesome! We had a penthouse veranda cabin which was well laid out and nice shower bathroom with warming floor! Spa was nice and new have to check out the ice room! The immigration process in and out of cuba was very easy although we did buy some art in Havana and had to show immigration the receipt or we would have had to pay a 10 CUC tax on leaving the customs area so have some cash when leaving if u have art! the cuc to dollar is essentially a 1 to 1 so not too confusing some vendors even took dollars but u should exchange some CUC when u arrive at the port. So overall a great trip with some minor kinks that Viking hopefully will work out. A great way to see cuba ! Read Less
1 Helpful Vote
Sail Date: November 2017
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to ... Read More
Originally booked this cruise about 9 months in advance. The main reason was that it was going to spend a day in Havana and we wanted to see Cuba. I had heard nothing but good about Viking's river cruises and they were beginning to break into ocean cruising with new state of the art ships. We are older travelers. The fact that the minimum age was 16 and that these boats do not have Casinos was a twin draw. This was probably the nicest boat we have ever been on keeping in mind that it was brand new (2 months) and this was it's third voyage. We had a junior suite on deck 8. The furnishings throughout this room and the boat were comfortable and impeccable. The gym and spa were something special. Saunas, steam room, hot tubs, cold water buckets and yes an ice room all included. You could lock your locker with your room key. Whole boat was state of the art with free wi-fi. They had art throughout the corridors everywhere. With earbuds provided in the room you could take a walking tour and learn about each piece as you approached it. The overall layout was close to the standard for most ships these days minus the casino. Food in the main dining rooms and the specialty restaurants was better that most with quite the variety. So....why not a 5 star rating instead of 4. About 4-5 months before sailing, Viking was denied a permit to Havana's harbor by Cuba for the dates it wanted. Probably a fierce competition between cruise lines for a limited space. Viking then changed the entire itinerary. They were going to go around to the other side of the island of Cuba to the city of Cienfuegos, stay 3 days in this port and eliminate the other 2 ports we were going to see (Belize and Mexico). Realizing that the reason for most to go was Havana and afraid of a mass exodus, they added a 2 day, overnight excursion to Havana and a separate day trip to Havana along with a variety of others around Cuba. Viking would pick up the tab. No cost whatsoever for any excursions. They also gave you $250 per person in room credit. We thought this might be interesting, did not cancel and booked the overnight excursion to Havana. It was a 4 hour, one-way bus ride. This trip was an blessing and a curse. We saw, did and learned more about Cuba that we would have on a any one day stay in Havana. It was eye opening. Shows at the Tropicana, rides in a convertible 57' Chevy all included. Viking went out of it's way. This trip had to cost. We got to bed at midnight and left at 8 AM. We got back to the ship at 6 PM. Each of us practically kissed the gang plank. The average age on that bus was 60-70. We were beat. Had the boat been closer with say an hour bus ride to Havana Ok, but not 4 hours. Would I go on Viking again.....absolutely........seeing Cuba again......really doubt it. Read Less
1 Helpful Vote
Sail Date: November 2017
The Viking Sun was seven week old when we boarded -- gorgeous! Some rough spots with a new ship, but minimal and resolved. But the itinerary was lacking --- way too much time on buses (nice as they were, with great tour guides). If the ... Read More
The Viking Sun was seven week old when we boarded -- gorgeous! Some rough spots with a new ship, but minimal and resolved. But the itinerary was lacking --- way too much time on buses (nice as they were, with great tour guides). If the ship was too large to go into to the shallow Havana harbor, why not stay outside the harbor and use the tenders since it had to use these in Cienfuegos anyway? Overall food and service were good, but service was much better for dinner when 300 people were still off-ship on excursions. We were disappointed in the Italian speciality restaurant -- menu was plastic, crowded tables; service and food were OK, but not special. The Captial Table speciality restaurant was excellent -- interesting fixed menu, with supurb service. We heartily recommend the Viking Sun, but not the itinerary if only one port in Cuba. As far as we knew there was not an outreach to the LGBT community until we asked for a designated meeting place. On other cruise lines this has been included in their standard schedule. Viking did accommodate an announcement after we asked (with a very good turn out), but no one from staff came to welcome us, as is typical on other lines. Disappointing overall. Read Less
1 Helpful Vote
Sail Date: November 2017
We were returning from a driving tour of Scandinavia. The timing of the cruise met our needs. Viking River Cruise experienced; looking forward to a Viking ship. The Viking Sun is a first class experience. Right sized. Lots of space. ... Read More
We were returning from a driving tour of Scandinavia. The timing of the cruise met our needs. Viking River Cruise experienced; looking forward to a Viking ship. The Viking Sun is a first class experience. Right sized. Lots of space. Area for improvement- on board booking for future sailings. After an informative one hour overview, only one representative on board, was insufficient. No email contact. Response to a hand written inquiry on a 2018 cruise from Tokyo to Vancouver was via a voicemail to our Cabin. No return voicemail available. We were advised we were ‘wait listed’. Would receive no on ship booking incentives. Oh well. That said... The overall facilities are fantastic. The Crew was well educated with experience on Regent and Celebrity where we had sailed. We continually thanked the Crew for their ever present smiles and thoughtfulness. Looking forward to our next Viking Salinger experience. Alaska? Asia? Read Less
7 Helpful Votes
Sail Date: October 2017
We chose this cruise because of Viking's excellent reputation for river cruising and hoped it carried over to the ocean. It did - everything about this brand new ship is beautiful. The artful design of every space is stunning. The ... Read More
We chose this cruise because of Viking's excellent reputation for river cruising and hoped it carried over to the ocean. It did - everything about this brand new ship is beautiful. The artful design of every space is stunning. The amenities are all you can ask for and the service is warm, friendly and efficient. Mark the cruise director could not be more pleasant. The excursions have all been very informative and enjoyable. The included excursion in Crotone (the only port where we did not book an optional excursion) was just OK. My favorite excursions were the olive grove in Bari, and Pompeii in Naples. The one place where they FAILED MISERABLY is the specialty restaurant reservations that are "guaranteed" with certain cabin levels. We attempted to book them online within 2 hours of when they opened (in August) but were told that all tables for 2 were already booked and we could not book a seat at a shared table online - that would have to be done onboard. While frustrating, we were assured we could book any time once onboard. When we arrived at the ship the first day we were ushered to lunch upon arrival. When we finished lunch we went to the cabin and immediately called for our shared table reservations. The line just rang and rang for several attempts. We went to guest services and they said that you could only make dinner reservations during breakfast and lunch hours (which were now over for the day). The experience of trying to reach someone by phone and just hearing it ring was very frustrating and could have easily been avoided by adding a message stating the hours that reservations are accepted and not making me walk to guest services to find that out. The next morning we had an early excursion and didn't get to attempt to book our two "guaranteed" reservations until early afternoon on the first day of the cruise. At that time we were told that all reservations in the specialty restaurants were already taken and we would be put on the waitlist. I explained that we had booked a better cabin on the ship so that we would be guaranteed reservations in Manfredi's and the Chef's Table and they just said sorry - they are already all booked. We were put on the waitlist and on the last night were finally given a time slot at the Chef's Table restaurant. It was very good and I would have loved to try Manfredi's as well. Maybe next time. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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