3 Helpful Votes
Sail Date: January 2019
There are really two parts to this review. The first is about the awful virus that spread unchecked that ruined our trip. The second part is about what the ship is like if I don't factor in how sick so many of us were. My husband ... Read More
There are really two parts to this review. The first is about the awful virus that spread unchecked that ruined our trip. The second part is about what the ship is like if I don't factor in how sick so many of us were. My husband and I both became extremely ill on exactly the same evening about ten days into our trip-- we are both in excellent health and among the very youngest on the ship. We went from feeling fine to minutes later having fever, chills, nauseated, extreme disorientation, dizziness, terrible hacking cough. We were in our room for three days, I literally was so ill I didn't have the energy to order room service. When we finally were well enough to leave our room, we heard that half the ship had the same virus, there were lines at the doctor's office, you could hear the same hacking cough everywhere. I tried twice to see the doctor to see what the virus was and if we needed antibiotics-- the first time office hours were cancelled because "he had been up for 36 hours straight" and the second because during his office hours there was an emergency medical evacuation. It was getting to the end of the cruise and I thought we would be feeling better soon. Everyone we talked to had a story about either being sick themselves or listing all the people onboard who had the same virus, and people in our trivia group dropped out due to the virus. When I found out the virus had been going around the ship the whole time we were there with people onboard from the previous segment, I was so bothered that it had not been communicated sooner and that precautions had not been taken by the ship-- they were shaking hands with passengers regularly! Had I known I would have disinfected the room, never shaken hands, avoided the buffet, taken the immune building supplements I carry for travel whenever there is sickness spreading, etc. After we left the ship, whenever I tried to do anything for the remainder of our trip I became ill all over again, I couldn't eat, etc. Once we returned and I wasn't getting well (I was so dizzy I couldn't drive, could only eat soup and bread, couldn't concentrate on work, etc.) I called my doctor who wanted any background information on the Virus. I contacted Viking who said they didn't have to tell me because there were far fewer than 20 cases reported! Now, I literally spoke with more than 20 people who had had the virus. The customer service person was belligerent and accusatory, implying I wasn't really sick and said in a sarcastic tone that if I was sick he was sure I would have reported it. I told him we told the housekeepers we were too sick to leave the room and he said that didn't count. I also told him about trying to see the doctor twice and being prevented one time because of the emergency medical evacuation-- and he told me in a triumphant tone that there was no emergency medical evacuation during my cruise. I replied that it was pretty frightening that hundreds of people onboard were ill with the same severe virus and there was an emergency medical evacuation that hundreds of people watched since it was by the coast guard in open ocean and lasted hours-- yet Viking had a record of neither. I finally told him that since they have no record of this illness I was reporting it now, and he said that didn't count. After spending a fortune on this cruise, being so ill and trying to get information for my doctor, it was so dispiriting to be treated this way. I contracted this virus about a month and a half ago and not only have only started getting completely well in the last two weeks (after taking powerful antibiotics), but I'm still having all kinds of medical tests because of concerns that it was so severe it might have caused a mini stroke and other permanent damage. Now, if I had not gotten a horrible virus that I think could have been prevented, and not been treated so dismissively by Viking customer service? On the positive side, I would say the food was the best I've ever had on a cruise ship (and we are foodies used to high end cruises). As one example, they serve a full traditional tea daily, complete with tiered plates of mini sandwiches and sweets, plus scones every afternoon, just like a fancy tea you might pay for. On Oceania, the tea is from teabags with paper napkins with a few things passed around. Most notably, the general restaurant was as good as specialty restaurants on other ships. I'll compare again to Oceania where the general restaurant was so bad we couldn't eat there and you had to fight for reservations in the specialty restaurants. Another Viking plus was that you could get as many reservations in the free specialty restaurants as you wanted. Service overall was the best we've ever experienced on a ship. Loved that there is no corkage fee in the restaurants and they are delighted to open and pour what you bring-- while basic wine was free, we loved to pick up special bottles as we traveled and really appreciated this benefit. The cafe and main restaurant are also really well designed so that you can often get a window seat, and never get the sense of an overwhelming sea of people. They also did a lot of special things that were nice-- bringing local specialty foods aboard, etc. We enjoyed the trivia everyday in port (vs. bingo on some ships), loved not listening to announcements all day and no junky art shows, and the hairdresser was fantastic and very reasonably priced. Generally, a very high quality, lovely experience vs. some of the constant upgrading and rules on other ships-- they seemed super flexible and customer service oriented. On the negative side, be very weary of this boat, I would try the other Viking Ocean boats because this boat does two World Cruise Trips a year and if you do a segment as we did (unbeknownst to most people booking who didn't realize they were taking part of a world cruise) there are disadvantages. First, even with an upgraded room and the paid for perk of being able to get first choice on excursions etc. what this means when you travel with world cruisers is that you get to pick AFTER that half of the boat, so no real perk for upgraded rooms and many segment people were unhappy to see the excursion they wanted sold out on the very first day they were available to book. They were also unhappy to see the world cruisers at events they were not invited to and felt like second class citizens. However, depending on your age and health, the biggest disadvantage is that the average age on the boat seemed to be 70-90. I have never been on a cruise with so many old people and they were not healthy, active old people-- it was a sea of 4 prong canes and a very slow walk down any corridor. For many world cruisers this is a bucket list item, and they frequently didn't even get off the boat, kind of like a last hurrah. We didn't take any of the included excursions because they are basically all 3 hour motor coach rides, but segment people who did said half the time was spent with the old folks getting on and off the huge busses. To be honest, I felt like I was in a nursing home at times. The rooms were a mixed bag. They functioned beautifully and were very comfortable with a nice shower, but they just weren't special, they were very plain. We got the upgraded penthouse balcony for many thousands more and it was maybe a couple of feet wider but that's it, it looked like a very standard ship room-- this was not a worthwhile upgrade. For example, with Oceania the penthouse balcony for about the same amount to upgrade is luxurious and beautiful with special touches like a dining table for two and a huge closet-- I would call it romantic. Viking just isn't romantic. One issue my husband had was that many events were held in the pool area. However, when the roof was closed the chlorine gas was overwhelming and you simply could not be in that room-- yet this is where they were serving all kinds of specialty foods, like when they went ashore for local king crab legs, you could only get them in this area. My husband had to leave the superbowl get together because he couldn't breath the fumes anymore. Finally, I will say that many seemed to like the entertainment but we were disappointed. Too many of the shows were with their in house group and in house band which were both weak-- the vocals and instrumentalists were painful at times. The few shows they brought in from the outside were generally strong. Read Less
1 Helpful Vote
Sail Date: December 2018
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also ... Read More
We had done a Viking River Cruise and we were looking for a Viking cruise close-by. We drove down from Orlando, everything went well getting on board and of course the customer service was wonderful. The entertainment was also surprisingly good. What it was lacking was: 1)variety at the locations/islands, like an included day at the beach would have been nice, the 3 included tours were all of ruins, and maybe a little more time in Cozumel, we were hardly there, 2) a little better with the communication and care of us when we are off the boat, when we were on Viking River it was amazing how well they took care of us, but on this trip, the first tour was during lunch and it wasn't made clear that no lunch was being provided and there was no real place to grab lunch, which was a real issue since my mother and I are diabetic, luckily I had enough snacks to keep us from having a sugar crash, but it was really close, 3) on the Viking river cruises the do a few meals to celebrate the locations we were visiting, but there wasn't anything like that on this cruise, 4) the shops on the boat, I would think you would have at least one shop with things that match with where the cruise is going, like items for a Caribbean cruise. I will have to say you can't beat the rooms, the balconies, and the customer service on a Viking boat, but the rest of the trip was a bit of a bust. Read Less
3 Helpful Votes
Sail Date: December 2018
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a ... Read More
My wife and I are very experienced cruisers having been on more than 35. This was our first time on Viking Ocean Cruise line, Scandinavian and we were impressed by their very high ratings on River Cruises.and the fact they only carried a maximum of 930 passengers. Check in was a breeze with 6 or 7 receptionists waiting for us instead of long lines. It is considered a luxury cruise ship and as such commands a very high initial cost for the cruise which must be paid in full much before the cruise embarks. However, this is partially compensated for with many inclusions not permitted on other cruise lines. We were permitted to bring alcohol aboard the ship. They also included wine and beer with all meals and excursions at each port of call. While onboard my wife and her our friend Ann went to a cooking class with the executive Chef of the ship and he liked them. There were two special dining venues THE CHEF'S TABLE and another upscale Italian restaurant. We were supposed to go only once during the cruise but because of the connection my wife, Nela and Ann made with the Chef were permitted to go 4 times, where he prepared his specialties and served them. They were absolutely amazing and I've never had better food on any ship. For an additional charge you could choose other excursions customized to your interests. I chose one on Cozumel said to be the 2d largest barrier reef for snorkeling, 185 miles long which was disappointing as I had expected a wall but found only scattered limestone reefs with only smaller colorful tropical fish. I saw no predators like sharks, barracudas or even sting rays, that I had seen snorkeling and Scuba diving. Though the personnel were very friendly it was not well organized. In the middle of the sea they required half our passengers to climb onto a boat that pulled alongside. I'd not recommend that excursion. However one excursion we went on was exceptional and I'd highly recommend that in Mexico called SALSA AND SALSA in which my wife I and two friends, first time cruisers were taken on a couple buses to a 2d floor high ceiling open air room in a hotel and sat at tables for 10 with many vegetables and a musher, which is a small dish with a rough bottom and a pestle for crushing and mushing the vegetables with various recipes into different Salsas. We were provided aprons, Chef's hats and unlimited. Margaritas and ingredients to make more. Our hostesses were two young Mexican girls in their 20's full of enthusiasm that kept things going. After eating varied Doritos and Salsa and too many home made Margaritas where we lost count the tables were removed and the floor cleared for dancing the SALSA. I would never call myself a dancer but after 6 or 7 Margaritas figured nobody cared and did my best. We all left totally sated, happy and ready to recover. The entertainment onboard the ship was very limited in variety and elaborate productions but made up for it with extremely talented musicians and singers. There was one quartet of 4 British singers that performed on 3 different nights once emulating ABBA, then BEATLES and finally 60's music. I talked to a few of the performers afterward and found they were not a professional group but were hired individually and the group would disintegrate after the cruise ended. It made me tear up thinking so beautiful would end. Even our Cruise director was a former professional Opera Singer with a voice so perfect I asked my friend if she wasn't lipsyncing and he assured me she was not. She was amazing at the New Year's celebration party. On board I enjoyed their lectures particularly one on Catapults showing how very ineffective walls are, no matter how strong or well guarded. The gym was small and basic but had all the essentials for a good workout. I liked the Steam, Sauna and Ice room. The ice room was a real treat. Short periods of stress are good for your health and excessive amount can kill you. In summing up overall I'd say this cruise was exceptional and one of the best I've been on, though expensive. I've been on more moderately priced ships that were very good and can honestly say I've never been on any vacation I did not enjoy though some more than others, so in the end you'll have to decide what you want for yourself. I always consider price an important factor when deciding on a service or product. I was an accountant by profession. I like quality at a reduced price. That what makes a good value. If you want everything to be nearly perfect and are willing to pay top price VIKING is a choice, you won't be wrong with, but if you'd want to go on two or more cruises on a less expensive ship for the same price, then Princess or Celebrity are excellent ships. I wrote this review for Cruise Critic not Viking Ocean cruise line because I read Viking's terms and conditions in which they stated they can edit comments possibly making my review Fake News instead of the honest one I wrote by editing out anything negative. I said, but believe cruise critic will condense it with my concerns to its essence. I hope this has been helpful. Paul, an experienced cruiser. Read Less
Sail Date: December 2018
Viking came highly recommended by friends and family, and we chose this particular cruise because of our interests in ancient civilizations. While on the cruise, we were able to visit three different Mayan ruins. The food and dining ... Read More
Viking came highly recommended by friends and family, and we chose this particular cruise because of our interests in ancient civilizations. While on the cruise, we were able to visit three different Mayan ruins. The food and dining options were second to none. Our favorite days were the At Sea days. We made full use of the spa, and went through the Nordic bathing ritual on an almost daily basis. Plenty of open spaces, with board games, cards, and a puzzle station. This is most definitely not a party or a booze cruise. Which is one of the reasons why we enjoyed it so very much. Our only issues were with the descriptions of some of the excursions, as well as the timing of the excursions. More time was devoted to traveling on the excursions than actuality at the sites. During a 7 hour tour, we only had 105 minutes to explore the site, and the remaining time was spent in transit. We would do it again, we were just disappointed that we didn't have more time to explore. Read Less
Sail Date: December 2018
We took the New Year’s Cruise with Viking as our cousin’s had booked it and we love Viking. From the easy on to the easy exit all was seamless. Our rooms were ready so we went and checked out our room on the 4 th floor and our cabin ... Read More
We took the New Year’s Cruise with Viking as our cousin’s had booked it and we love Viking. From the easy on to the easy exit all was seamless. Our rooms were ready so we went and checked out our room on the 4 th floor and our cabin stuart Mohammad was there to greet us and tell us what was different from the ship we took on the Homelands and he was excellent. The room was always made up, fresh water refilled and new towels and products refilled in the bathroom. Viking does it right, from all balcony rooms to no kids under 18 and no casino. They don’t nickel and dime you as specialty restaurants are included, wine, beer, soda included at lunch/ dinner but what makes Viking special is the crew, everyone smiling and always a sunny good morning/evening, nothing was too much trouble. A few issues we had was two of the shows were the same as the shows we saw a year and a half ago on the Homelands ( ABBA/Beatles) maybe it’s time to change shows as most people are returning Viking cruisers now. Also in our refrigerator on the last 2 nights we had all seltzer water with no diet/ regular coke as we requested and they don’t supply chips anymore just pack of nuts and small chocolates. This, I believe, was a new route for Viking, Turquoise Caribbean Seas, and some of the included tours were not up to Viking standards. We drove almost an hour to Mérida only to have half an hour in the main square and our guide gave no description of what we were looking at just, “ this is the oldest house, this is the oldest church” and no time to visit anything. The trip to San Gervasio was disappointing as our guide talked about the Mayan number system and calendar but not anything detailed about the complex and never saw the tall house, just the few ruins at the beginning of the complex so we had plenty of time to shop, which we didn’t need. In Key West we could not tender but Viking worked their magic and got one ship at port to leave early so that we could at least get into Key West and everyone could take the included trolley ride, but all optional tours had to be cancelled. On the plus side we were in Key West for the sunset. I took the Snorkeling at the Barrier Reef in Belize and it was a great tour, the guides were very informative and never left people on their own in the water. We were in groups and they had kayaks around in case anyone got in trouble, and a rum punch to wash out the salt water in the mouth when we came back on the boat made for a nice touch. We were dropped off at Belize port where most stores/ restaurants were closed because it was Sunday. One thing about this cruise was that there were two sea days (7 night cruise) and as Viking is a port intensive cruise line, this was a disappointment to us as another port vs. a sea day would have been better for us as we don’t like sitting around but enjoy doing things. Like I said we took it because of my cousin’s taking it and probably would not have chosen this cruise for just us, but we were continuing on to a Florida vacation so this was a nice start to it. We are already booked for Frances Finest River Cruise this summer and Empires of the Mediterranean for 2020 so Viking has our loyalty, this is just my observation of this cruise. Read Less
Sail Date: December 2018
We chose this itinerary on Viking because we wanted to see Key West and spend a few days with warm sunny weather. We had previously taken a Viking River Cruise and enjoyed the smaller ship aspect of the Sun. From embarkation to ... Read More
We chose this itinerary on Viking because we wanted to see Key West and spend a few days with warm sunny weather. We had previously taken a Viking River Cruise and enjoyed the smaller ship aspect of the Sun. From embarkation to disembarkation, we were treated like valued guests. Our room (DV6) on Deck 3 was spacious, well organized and with sufficient storage in closet, drawers and bathroom. We loved having the balcony and the room to enjoy coffee at sunrise and a wine at sunset. The coffee pot was a particular treat as we aren’t human until coffee is consumed. Instruction for pot were fairly clear and produced strong coffee...just right! All meals were tasty, varied and served with a smile and wine. We ate at Manfedi’s one evening and Chef’s Table another...both we’re outstanding. The entertainment was well planned and timed which suited those of us who are ready to retire before midnight. There were lots of public spaces to give the impression of a much larger ship....would highly recommend for a relaxing winter break...or any adult get away. Read Less
Sail Date: December 2018
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many ... Read More
We chose this as we wanted to try Viking Ocean and like the shorter length from Lisbon. We also never had done a holiday cruise and Viking did it right. The food, entertainment, bars and lectures were top notch. We have been on many cruises and this was probably the most well designed cruise-ship we have been on to date. We booked again for a colder weather cruise in New England in 2020 and are thinking of the winter Norway cruise in 2022. The food was excellent and the specialty venues were also great. We had the SS package and are wine lovers and had a wide choice of wines by the glass to order. We also got a discount on bottle purchases and enjoyed our French Champagne by the Bottle. If you are interested in cooking classes, sign up right away when you get on board as they do not advertise them in advance. Read Less
1 Helpful Vote
Sail Date: December 2018
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute ... Read More
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute decision to primarily to celebrate my spouse's recent retirement. Viking repositions this ship from Europe to MIA where Vikings starts its World cruise offering. Therefore, the crossing offers only two ports of call (Azores and Bermuda). While most people on board were seasoned travelers, a few people were surprised that even with all the greatest technical advances this ship could rock. While we had a variety of weather, the Atlantic is not a small pond and it can be quite rough. Although I heard some complaints, I was surprised about some very unrealistic expectations. Since, we actually treated the trip as an adventure we loved it and rod ecommend that you take some Dramamine with you on any cruise . We did not need ours and the medical center could provide some, if you got seasick. Based on our sailing history, we would not rate this past cruise as extremely rough. The cabins on board the Viking Ocean are very comfortable, clean and well layout. Plenty of space to move around in with many public nooks suitable for curling up with a good book! The Viking Staff is selected for their "yes, we can" attitude. Although each one us are very unique individuals, the Viking crew is overall very happy and proud to be working for a rapidly growing company which the staff likes with a 90% retention rate over any 10 yr period. Food as expected on a cruise, is abundant, diverse and always delicious. On Christmas Eve the SUN served large steamed lobsters and perfectly executed Osso Bucco in their regular dining room. There were a few caviar offerings at the bars with all daily events and menus for all meals posted on in-room tv monitors. A few times we needed to use room service and while it too was very tasty, it could have been delivered a bit hotter. Although this cruise had only two ports of call there was plenty of entrainment. We do like the fact that Viking does not have a casino onboard. There were some small poker games and Chinese Mahjong available for those so inclined. There are also video tables where you can enjoy playing a computer black jack dealer. In addition to excellent port of call talks, Viking has a number historians, technical experts (e.g driverless car engineering), and musicians discussing their expertise in very simple and interesting presentations. Viking requires that passengers be at 16 years or old, which we found the adults to be quite friendly and open to making new acquaintances. For us, most part we found tables for two available. Since our last cruise, the bars have a greatly expanded selection of quality brands. Since I favor Tanquary Ten, I was pleased that it was available at every bar. and covered by our drink package. There is a night club for dancing and a night cap, but we did not visit it this trip.The cruise director conducted a caroling sing along in the atrium on Christmas Eve, utilizing the classical pianists, the Viking band and even the on board acoustic guitarist. Unfortunately, I did scrap up my leg at the Lisbon Airport and I needed to used the medical staff to heal it. This inconvenience limited my ability to use the abundant spa fitness services on board. The Viking Norwegian spirt shines with very unique spa treatments and many pools located in the spa, in addition to the lap pools and hot tubs found on deck. On the SUN you can elect to start in a hot sauna and then cool down in an ice room with snow. If it is your thing, there are great gym machines exist and in the morning you are invited to yoga/pilates classes. Otherwise, weather permitting, you can take to the promenade and get your exercise by running or walking around the ship with instructions on how many laps constituted a mile. All in all we enjoyed ourselves and would consider going again. We find sailings of this duration suit our life styles very well and while we liked this crossing, there are so many other offers that we have not tried. For example we doing a Panama crossing this month. Happy Cruising! Read Less
1 Helpful Vote
Sail Date: December 2018
We enjoy cruising with Viking. They are first class and do not “nickel and dime” you. The service is excellent and the crew is very good. Everyone working on the ship is friendly and says hello with a smile. The food is outstanding ... Read More
We enjoy cruising with Viking. They are first class and do not “nickel and dime” you. The service is excellent and the crew is very good. Everyone working on the ship is friendly and says hello with a smile. The food is outstanding and the two specialty restaurants serve unique food . It is nice traveling with only adult passengers and also not getting harassed by photographers. The entertainment is average. We usually enjoy the lectures and classes , however, we did not enjoy them on this cruise. The topics were not interesting or relevant for us. I don’t care about somebody rowing across the Atlantic Ocean. The cruise port talks were not well done and the moderator seemed to be just reading his presentation. The two cruise directors were very friendly and personable- Mark and Heather. The two musical shows that Heather and her assistant, Brian Rodriguez, put on were very good. They both have beautiful voices . The glitches on our cruise were associated with the transition from one cruise to the other. It seemed that they forgot we were doing a B2B and we got no communication about the second half. There was a considerable change in the service for the second cruise and service wasn’t as good as the first part. There were long waits in the dining room for just service and food . Read Less
Sail Date: December 2018
First time on an Ocean Cruise...we are In our 60's and did not want to be on a cruise the size of a city. Viking is the best way to start and or finish. Will only take Viking as it is the BEST!!! Future booking are inevitable. We ... Read More
First time on an Ocean Cruise...we are In our 60's and did not want to be on a cruise the size of a city. Viking is the best way to start and or finish. Will only take Viking as it is the BEST!!! Future booking are inevitable. We want to sail the world with Viking!!! All of the excursions were so informative and thought/organized so well. On board entertainment nightly and the bar service was grand. All on board service was from breakfast/lunch/dinner was outstanding. I just can't say enough of the service, meals, onboard ship persons and utmost service from all. Spa, pools and on board amenities are a huge factor on why we booked along with only 940 guests on the ship. Food and dining was so fabulous with lobster, Peking duck, shrimp, steaks/filets, fresh vegetables and amazing deserts....so much variety that you can choose from. You will never be disappointed with a Viking Ocean Cruise. Book today....enjoy what life has to offer! You will love it!!! Read Less

Top Viking Sun Itineraries

Viking Sun Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 1.0 0.0
Shore Excursion 4.5 0.0
Enrichment 4.5 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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