4 Helpful Votes
Sail Date: June 2019
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was ... Read More
The cruise was FANTASTIC. Best cruise of our 17 cruises to date. The scenery was SPECTACULAR along the Norwegian Fjords. Visiting the northernmost point of Europe at 71 degrees north was a thrill. Visiting Scotland and London was equally as exciting. The Viking Sun is a VERY well managed ship. the crew was VERY friendly and professional. The ship was spotlessly clean and the food was well above our Viking expectations. The itinerary kept us constantly in awe of the beauty of the Norway coast and the British Isles. During the cruise we took 7 of our 9 tours as the included tours and felt like we saw everything and had wonderful experiences with very knowledgeable and friendly guides. Our two special tours were above and beyond for cities we have been to before (Edinburgh and London). But the regular tours were above expectations. While the first look at cost of traveling Viking appears to be higher than other cruise lines, you must take into account that you get (at no extra charge): and include tour in each port, Viking Air transport to/from airport, wine/beer with meals, specialty restaurants, soft drinks and cookies between meals, mini-bar snacks in our room, 4pm high tea, the spa, and lectures on the cultures and areas we were visiting and this was all with 5-star service and professionalism. Basically, it included EVERYTHING. Read Less
Sail Date: February 2019
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total ... Read More
The main idea of my post is that I strongly recommend you to refrain from taking Viking Cruises. I was dreaming of a round-the-world cruise and decided to a 3-month journey with Viking Cruises. It turned out into a total disappointment. Beautiful website descriptions and vivid manager speeches have nothing to do with reality. I have huge experience in sea journeys and have traveled with almost all well-known companies, thus I have a lot to compare with. Personnel qualification level is very low and does not correspond with the one declared by the company. The crew is occasionally rude and careless. Throughout the whole journey I felt discriminated against basing on age and nationality. From my personal observations, the company focuses its services on aged clients but there is nothing to learn this information from and managers will not inform you about that. The quality and variety of meals is very poor: the menu barely differs from day to day and it’s not tasty at all. Meal courses are mean and thrifty, quality of service is very very low. Here’s an example, we were given an apple (a single one) and were constantly stared at, harassing us and signaling us to leave. Here’s my story: My acquaintance with company started with my personal manager almost ignoring me shortly after I purchased the voyage. Later on, he totally disappeared. It turned out occasionally that he quit the company and forgot to hand over me to another manager. It was almost impossible to verify the status of my special requests before the start of the journey. And that’s what they call and individual approach to every client. The first day on board ended up with room service team breaking all the buttons on my new suit, which was quite expensive and purchased exactly for the trip. My friend faced the same situation. The only thing offered to us as compensation was to attach black buttons used for the crew uniform. As soon as we boarded, we informed guest service about food allergy. Despite this, kitchen crew ignored this information and served dishes with products we are allergic to during 2 months of our journey. Guest service never intervened and helped us, we were able to fix the situation only after a huge argument. Soon after leaving South America, the entire ship was left without internet. Guest service managers made up various excuses: something broke down, no signal and many else. The connection was restored only at French Polynesia islands. This information was published in daily bulletin along with new excuses for the situation. Be aware that cafe waiters are very tardy and lazy. You may spend an hour or two waiting for your order to be cooked. The guest service explained the situation in a way that cruise focuses on elderly customers and thus everything is done slowly on purpose for the convenience of aged people. That is a real problem, instead of making the crew work faster the guest service justifies their lack of action. Moreover, the waiters behave themselves very unfriendly. Another serious problem faced throughout the whole journey - dirty dishes and cutlery, in all of the ship’s restaurants and room service as well. Dirty spots and leftovers from previous clients were noticed on a daily basis. Waiters never reacted to this situation! After contacting officers, the only answer received from them was an explanation of the factors that may lead to these leftovers not being completely washed off. This is not the information that I am willing to receive as a guest. I require proper service, not the explanation why the dishes are dirty. Sanitary conditions were a very serious issue, so keep this in mind while booking a cruise. Be extremely careful while ordering chicken eggs during trips on Viking ships. It was a common issue to receive dirty eggs for breakfast while ordering room service. There were several occasions when eggs were messed up in something black or had feathers stick to it and something else, supposedly feces. Multiple complaints to guest service ended up in nothing, Ana, the manager, set it off and stated that she doesn’t know whose fault it was. Fish dishes were of low quality, the fish itself was literally old and tough, absolutely impossible to eat. It felt like fish was frozen several times killing all the taste and flavor. I faced certain problems with Australian visa. Officer pretended he was helping me. I was made to pay for new visa with no guarantees for success, and I felt that Officer wanted me and my friend leave the ship. We got lucky that my friend found a way to solve the problem and Officer had nothing to say against us. Discrimination was also present during this journey. Me and my friend felt being discriminated against every time we went for dinner. Waiters were extremely friendly and gallant with Americans and blatantly ignored other guests. Furthermore, we faced negligent attitude as we were the youngest on board. Discrimination against nationality and age is present and it is unacceptable for international company! Shame on Viking company. The entire crew of Viking’s ship turned our journey into a nightmare with constant problems arising due to their actions or inaction, and nobody except us tried to solve those issues. Financial issues are not properly solved by the personnel. As the journey started, I was told that residuals on my on board account will be refunded at the end of the cruise. The day before the journey ends, I was told that residual funds will be sent to my credit card. Two weeks later I discovered the fact that residual money will be sent to me in check via mail services. This is a total incompetence of the crew and purposely misleading. I’d also like to pay your attention to the uniqueness of cruises declared by Viking company. Small ships used for Viking’s voyages should be able to visit unique ports as it’s claimed by the company. This is a trickery. During our 3-month trip the ship often made stops far from main city ports forcing the passengers to spend 50-60 minutes each way to reach the cities. There were several occasions when the stops were made in absolutely uninteresting and empty ports. The way Viking company contacts its clients after the trip requires special description. All my inquiries are being ignored and none of my e-mails were replied. Official complaint took very long time to be replied and in the end the only thing Mr Cohen could offer me was a 250$ refund for the spoilt 3 months or discount voucher for further cruise. This sounds like mocking rather than serious approach to problem management. I encourage all readers and those who traveled with Viking to write reviews and leave comments on things thaw went wrong during your trip! Currently, the company services are just overvalued and its ratings are absolutely unreasonable! I urge all those who suffered from the actions of the Viking company to unite! Read Less
2 Helpful Votes
Sail Date: December 2018
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute ... Read More
We love the size of the Viking Sun class ships and find the Viking staff very helpful welcoming.The Sun is a 2 yr old ships, which like others (e.g Viking Star) is extremely comfortable. This reposition cruise was a last minute decision to primarily to celebrate my spouse's recent retirement. Viking repositions this ship from Europe to MIA where Vikings starts its World cruise offering. Therefore, the crossing offers only two ports of call (Azores and Bermuda). While most people on board were seasoned travelers, a few people were surprised that even with all the greatest technical advances this ship could rock. While we had a variety of weather, the Atlantic is not a small pond and it can be quite rough. Although I heard some complaints, I was surprised about some very unrealistic expectations. Since, we actually treated the trip as an adventure we loved it and rod ecommend that you take some Dramamine with you on any cruise . We did not need ours and the medical center could provide some, if you got seasick. Based on our sailing history, we would not rate this past cruise as extremely rough. The cabins on board the Viking Ocean are very comfortable, clean and well layout. Plenty of space to move around in with many public nooks suitable for curling up with a good book! The Viking Staff is selected for their "yes, we can" attitude. Although each one us are very unique individuals, the Viking crew is overall very happy and proud to be working for a rapidly growing company which the staff likes with a 90% retention rate over any 10 yr period. Food as expected on a cruise, is abundant, diverse and always delicious. On Christmas Eve the SUN served large steamed lobsters and perfectly executed Osso Bucco in their regular dining room. There were a few caviar offerings at the bars with all daily events and menus for all meals posted on in-room tv monitors. A few times we needed to use room service and while it too was very tasty, it could have been delivered a bit hotter. Although this cruise had only two ports of call there was plenty of entrainment. We do like the fact that Viking does not have a casino onboard. There were some small poker games and Chinese Mahjong available for those so inclined. There are also video tables where you can enjoy playing a computer black jack dealer. In addition to excellent port of call talks, Viking has a number historians, technical experts (e.g driverless car engineering), and musicians discussing their expertise in very simple and interesting presentations. Viking requires that passengers be at 16 years or old, which we found the adults to be quite friendly and open to making new acquaintances. For us, most part we found tables for two available. Since our last cruise, the bars have a greatly expanded selection of quality brands. Since I favor Tanquary Ten, I was pleased that it was available at every bar. and covered by our drink package. There is a night club for dancing and a night cap, but we did not visit it this trip.The cruise director conducted a caroling sing along in the atrium on Christmas Eve, utilizing the classical pianists, the Viking band and even the on board acoustic guitarist. Unfortunately, I did scrap up my leg at the Lisbon Airport and I needed to used the medical staff to heal it. This inconvenience limited my ability to use the abundant spa fitness services on board. The Viking Norwegian spirt shines with very unique spa treatments and many pools located in the spa, in addition to the lap pools and hot tubs found on deck. On the SUN you can elect to start in a hot sauna and then cool down in an ice room with snow. If it is your thing, there are great gym machines exist and in the morning you are invited to yoga/pilates classes. Otherwise, weather permitting, you can take to the promenade and get your exercise by running or walking around the ship with instructions on how many laps constituted a mile. All in all we enjoyed ourselves and would consider going again. We find sailings of this duration suit our life styles very well and while we liked this crossing, there are so many other offers that we have not tried. For example we doing a Panama crossing this month. Happy Cruising! Read Less
Sail Date: November 2017
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate ... Read More
Wanted to experience Cuba Cabin attendants were excellent. Being handicapped and using a wheelchair or walker I used room service frequently. Precious was an apt name for my attendant. In every way she was precious. I appreciate the wide variety of television selections.I chose not to go on the land tour of Cuba. I was delighted finding on the television the biography of Albert Einstein. I enjoyed an entertaining and enlightening day in the cabin. I appreciated a cabin large enough for my chair and walker. Having a balcony made it a pleasure to enjoy the view whether of the waves of the sea or the other ocean ships passing by. Also it was nice to be able to open the door for fresh ocean air. The choice of which gourmet restaurants shall I try was difficult. The menus were all tempting. Each offered entrees I couldn't resist. Service was always excellent, I think I tried every one. Read Less
2 Helpful Votes
Sail Date: October 2017
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants ... Read More
The ship itself is great. Need more visible overhead hallway signage for elevators and, more importantly, REST ROOMS as these are impossible to find unless you are standing right in front of them. Need more overall bar service attendants any time passengers are on board and the ship is moving. The volume in the theater should be increased for movies and presentations. Repeat the presentations for in-cabin TV's. More American sports broadcasts, especially American football--it is a tradition on Thanksgiving Day. We were there over Thanksgiving and there were no decorations. Food in the main restaurant was fine but not so with the food on Deck 7. The food was never warm, let alone hot. Quality there was just fair. The burgers, however, were great ( this was the same situation as on our first Ocean cruise-Barcelona to Venice). Our Cuba tour guide was very difficult to understand-her accent was very heavy. Since Cuba wants more American tourists, signs with the photos in the Bay of Pigs Museum should also be in English. We did not have time to see the 20 minute film in the museum. No washcloths in the hotel (they don't have them). Hotel breakfast was great. The dinner before the show was fine and the show was spectacular! Would be good to have a "non smoking" area at the show facility, especially since they give out free cigars to all of the men. Americans are very accustomed to smoke-free areas in venues like this. Read Less
Viking Sun Ratings
Category Editor Member
Cabins 5.0 4.7
Dining 5.0 4.5
Entertainment 4.0 4.3
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.4
Family 1.0 4.4
Shore Excursion 4.5 4.1
Enrichment 4.5 4.3
Service 5.0 4.7
Value For Money 5.0 4.3

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