We went for our 50th wedding anniversary so we felt it was worth spending the extra monies. We expected to be impressed with the vacation, we expected too much. Viking advertises no surprises and excursion in every port. We had plenty of surprises and there is NOT an excursion in every port. We spent our anniversary on the plane for 10 hours then the worst bus you can imagine for 4.5 hours to ...
We’re in receipt of your feedback, frenchluna, and are sorry to learn that your anniversary was not spent as you expected. We’ve made note of your constructive comments, including variety of...
I hate writing bad reviews but, with the money we spent well over $25,000. We choose this cruise line because we had heard so many wonderful things about Viking. We had been looking forward to this cruise for a year. This to us was not a Mid-Luxury Cruise. We have been on many cruise lines average, mid luxury and Luxury. We selected the Explorer suite aft #5109 for the size of cabin. There is ...
Thank you for the detailed overview of your first Viking ocean voyage, Saavy traveler. Although we regret to hear about your dissatisfaction with the stateroom, amenities and dining, we are...
LAUNDRY: Many of my fine linen items came back shrunken even though my instructions were specific about their care. FOOD: Nothing to write home about - staff had difficulty communicating in English. BUFFET: Seafood buffet had a "fishy" smell quite evident even when just passing. WINES: Overly disappointed with our "included wines" which were a simply a " red or white" PERIOD! My husband is ...
We appreciate the time you took to provide a detailed review of your recent adventure around the Mediterranean Sea, superdog007. The stateroom difficulties you’ve described are regrettable,...
We had gone on a previous Viking Ocean cruise and LOVED it. On that cruise we went from Bergen to Stockholm. We told all our friends how wonderful it was.
This cruise was the complete opposite. Before we sailed one of the destinations was eliminated (Tunisia) and replaced by Naples which we were already scheduled to go to prior to the cruise. So we had a week in Sorrento/Naples prior to the ...
Dear bhales1951,
Thank you for taking the time to review your recent Mediterranean cruise aboard Viking Star. While we’re thrilled to hear that your previous cruise with us was enjoyable, we...
I chose this cruise to see the Mediterranean and explore cities. The weather was terrible. It snowed or rained almost everyday. The Barcelona tour was terrible. Couldn't understand the tour guide. Asked tour guide if we were going to sagra da familia and she replied yes we will see gothic church. In fact we were taken to a gothic church but it wasn't sagar da familia. Multiple people on the bus ...
Dear Cruisemed18,
Thank you for taking the time to review your Mediterranean cruise. We regret to hear that the weather, air itinerary and vendor service on the shore excursions did not live...
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the city vistied in Sicily, it should be Palermo; there are better ports than Sardinia; Algiers should be avoided, see below). But it is our experience with customer ...
We had the most wonderful experience aboard the Eastern Mediterranean cruise on the Sun about 2yrs ago. Things changed a lot in 2 years or from the East to Western Mediterranean.
Almost a totally different company experience, the sad part we introduced 2 frequent travelers with a lot of cruise ship experiences and they were really disappointed probably want return on a Viking tour. First ...
Thank you for taking the time to share your thoughts on your recent sailing with us. We are pleased to hear that your room service stewards, medical staff, and kitchen crew were commendable....
Fourth Viking Cruise with good friends. This was the first non river cruise. Not as good as a river cruise. Fewer passengers on river cruise makes it easier to enjoy dining and other facilities. Restaurant facilities not as good as river cruise restaurants. We spent two days in Barcelona before boarding ship which was a great experience. Viking employees at hotel went above board to assist ...
Dear dlbrbb,
We appreciate you taking the time to share your ocean Mediterranean cruise experience. We are delighted to hear that the service was excellent. We’re sorry to hear, however,...
A few months before we travelled i had worries as all the tables for 2 had been reserved straight away on line and didn't have much success with customer services.
Anyway, we arrived In Barcelona, lots of Viking staff to greet us but also lots of standing around at the airport.
When we did arrive, ship was as to be expected, very Scandanavian - different to others we have travelled on but ...
Dear The Cruising Pea,
While we regret to hear that you experienced disappointment with several aspects of your recent cruise with us, we are heartened to learn that some areas—such as the...
We took the Viking Ocean Cruises “Iconic Western Mediterranean Barcelona to Rome” trip on their Viking Star ship from December 14-21, 2017. We have taken many river cruises with Viking and other companies and decided to try an ocean cruise this time. The Viking Star is new and clean with many amenities, entertainment, good food and excellent cabin and restaurant staff.
That said, this cruise ...