11 Viking Ocean Viking Star Cruise Reviews for First-Time Cruisers Cruises to Mediterranean

We've travelled on Royal Caribbean for many years, always moving to bigger and bigger ships. This time, we went with Viking - initially because we've enjoyed their River Cruises so much (I think we've taken 10 or so). ... Read More
We've travelled on Royal Caribbean for many years, always moving to bigger and bigger ships. This time, we went with Viking - initially because we've enjoyed their River Cruises so much (I think we've taken 10 or so). When we heard they were branching out into ocean cruising, we had to try it. One of the coolest things about the ship is that everyone has an outside cabin with a veranda - a luxury in this age of tiny inside rooms on other lines. Please see below for an extensive review of our wonderful cabin. Someone met us at the airport in Barcelona for ship transfer...when they found out some guests would arrive late, they called someone else to help them later and took us right away. When we got to the cruise terminal, they saw we had a suite and walked us right on to the ship. I think we waited an hour for our bags, which was fine, since we had a bottle of champagne waiting for us and were hungry anyway. When walking the hallways, you notice that instead of a bunch of second-rate art packed onto the walls, they are mostly bare - just wallpaper and simple, light wood trim with a strong horizontal line - but every so often there's a large photo of some landmark, e.g., the Eiffel Tower. DINING: There's a traditional restaurant setting on the lower part of the ship, with a menu that changes every day, with dinner every evening, breakfast and an occasional lunch, depending on whether you're in port (mostly no). You can just give them a window of time that you'll be there and whether you want a table for 2 or larger...you meet interesting strangers this way. If you've never been on a cruise, it's an easy way to meet people from a variety of backgrounds (but all of whom can afford to take a cruise, lol). Tons of honeymooners and people with anniversaries. CASUAL DINING in the World Café is located toward the top of the ship. But when I say "casual dining," that doesn't do it justice. On a big RC ship, there's a huge cafeteria with many stations spread throughout the space, one for burgers, another for pasta, and on and on for salad, soup, hot entrees, asian/ethnic, continental, traditional American, etc. It has "cafeteria" written all over it and it's an apt description of the food. Again, this is on OTHER ships. ON THE VIKING STAR, casual dining involves tables already set (that you choose) and free wine & beer. There's one wall that surrounds the central kitchen (so the whole thing space runs around one end of the ship), and there are individual bars/counters, very orderly, that serve different types of food. Instead of throwing everything they possibly can at you, there's an ever-changing menu that is more limited and very high quality. So you might get an asparagus timbale decorated with red pepper relish, on a saffron-infused cream sauce. Perhaps caviar with blinis and all the traditional condiments. Grilled eggplant and zucchini, with an herbed vinaigrette. And, of course, you can also get all the entrées that are on that night's restaurant dinner menu, but it's pretty much all you can eat. The difference is that you can see into the open kitchen, so if they're waiting on something to come out of the oven, the cook will point back into the kitchen so you can see them making what you're about to eat. I've never seen anything like it on a cruise ship, except in a fine-dining venue, which always costs extra. There's a sushi bar (again, in casual dining), where you can watch the sushi chefs make what you're going to eat. Want your ahi seared instead of rolled? Just say the word and you can even wave at the chef when you think it's had enough heat. There are fresh crab legs, claws, and a few varieties of prawn and shrimp...always. I had a first course of crab claws every night. Want gelato? Chocolate fountain? Creme brulée? Fruit mousse (varies nightly)? After two meals in the restaurant (which is a bit quieter), we made the switch and ate here every time that we could. There were some things available every night, but main courses, sides, etc varied every day. There were usually some ready for you to pick up, but sometimes you had to wait for them to prepared, so everything was always fresh. And swimsuits, shorts, sleeveless whatevers are not allowed - there's a grill by the indoor pool for people who want it *too* casual. ENTERTAINMENT: there are some shows. Since this ship carries less than a thousand guests, they aren't very elaborate, but are still pretty good. Movies are shown in a theatre twice a day, I think. There are also daily talks about the history of whatever port you're visiting. They're usually given by academics and can be a bit yawn-inducing if you aren't into WWII or whatever. I only saw them because they are used as background material when you are waiting for a tour group to assemble. There were no children. HALLELUJAH. FINE DINING VENUES: You have a limited number of reservations for each. There are two fine-dining venues, one is Italian/Steak House, with the same menu every night. It was fine. The second is The Chef's Table, which serves a degustaçion menu that changes every three days. This food was top-notch in quality, presentation and flavor. There are different wines served with every course. The service isn't quite what you'd get in a 4 star restaurant (for instance, a waiter couldn't confirm the details on the ingredients of a sauce one night), but it's efficient since every table gets the same meal you do. Eat here twice a week if you can get a reservation. OTHER SHIP VENUES: the Explorers' Lounge at the front of the ship is wrapped in glass and is coffee tables, sofas, chairs, with board and card games. There are also furs and blankets all over the place and it's hilarious to see a guest wrapped in what looks like the skin of a polar bear or a holstein cow, wandering around after a few drinks. This lounge has two floors. The upper has TV screens built into the table tops. The lower has a long and lovely fireplace on one wall. You can sit in a corner and read or hang out with friends; there are lots of soft surfaces, so the noise level is always a bit hushed, even when there's a convivial crowd. This lounge also has something called "Mamsen's" that allows you to have traditional Scandinavian smorgasbord until around midnight. The venue is actually open to guests 24 hours. There's also a small disco that sometimes doubles as a venue for lounge acts and a theatre for the shows. In addition, all public areas have bar service. Since they are located around the atrium, you can hear a live jazz combo that also plays "Three Tenors" type stuff as well off and on through the day and evening. They've designated a small area as a library, but the entire center of the ship has seated conversation and gaming areas that use open book shelves as dividers. You can borrow any of these books, some of which are complete series collections of classic and specialty authors, so if you want something to read, from novels to histories, you won't lack for any of it. Drink service is available in all public areas and servers come around regularly. When you order a drink at a bar, lounge, or anywhere else, they'll ask for your cabin number and that's that. Although it's added to your bill, you don't sign for anything. There's an indoor pool. The room is kept quite warm unless the weather is nice, when they roll back the ceiling to let the sun and fresh air in. At night, they occasionally show movies poolside. Blankets, popcorn, and earphones (if you need them) are provided. There's also a section of the ship called "The Wintergarden." It's really classy and beautifully appointed. There are screens made of...you know, I can't really do it justice. Please check the photos. Here they serve afternoon tea (and it's the whole nine yards). Also cocktails and such at other hours. SPA: one of the best spas ever. Haircuts, massages, manicures, etc. PLUS: hot tub, pools of different temperatures, an ice cold bucket rinse, dry sauna, steam room, and a snow room that is so packed with the stuff that you could build a snowman if you wanted. Yes, a room full of snow. Awesome. And a hot tub and infinity pool at the front of the ship. STAFF: Friendly, mostly Eastern European and Filipino, service-oriented and efficient. Front desk: there is no front desk. If you need assistance with something on your bill (for instance), you go to a waiting area of sofas and chairs, and wait for a rep to help you. Sometimes, you'll go to their desk; sometimes, they'll come to you. Much different than waiting in a long line of irritated people. SHORE EXCURSIONS: the only area where I'd give the experience a very, very slight "ding." There are excursions *INCLUDED* with your cruise for every port, but they are often lead by people with questionable English who might decide to stop for an informative talk in a back alley or some other inexplicable place. One of my favorite quotes from such a tour was, "Here is a museum of Napoleon's home. You can see the line. We won't go in; it's just a table and a chair." Later in the same tour, we could see the "famous outdoor restroom of Napoleon." We stuck with paid excursions from then on, and they were fabulous. For instance: we had an after-hours tour of the Vatican that included the Sistine Chapel. If you've never been, no one is allowed to speak inside the Chapel and a recorded voice repeats the word "Silencio" regularly. None of that for us! Usually, the guide describes what's on the other side of the door and then lets you loose - no photos. This time, since there was only one guard, our guide came in with us and gave a complete lecture, describing all the scenes (which are pretty complex once you really get into them), loads of info about the historical setting and the difficulties both the artists and patron had to overcome, answering our questions, and we took all the photos we wanted. Unbelievable. Besides that, he was one of the best-informed and most knowledgeable guides we'd ever met. His name is Niels-Arne Dilger and if you get a chance to take this tour, it's worth every dime. Plus, dinner after, mostly small plates, with a bunch of people who just had an unforgettable experience. Let's just say the wine flows freely, lol. There's also a panoramic drive through the city, included with the tour. A great "pilgrimage" tour. On top of this, the birds were migrating, so we saw several huge murmurations of starlings, and they made hypnotic, ever-shifting shapes in the evening sky, just at dusk. Our other paid excursions: usually very good, just don't go to the "working ranch/museum" on Corsica...it's a beautiful drive, but that's about it. The rest is mannequins with thimbles of wine at the end. SHOPPING: Palma de Mallorca, which has some of Europe's best shopping areas and beautiful public squares, finally has shops open on Sundays all year long, which was illegal until the recent economic downturn. No tour needed. Barcelona's port has a great mall that's a 10 minute walk away. You can also get a cab at the port...the driver will take you to other shopping malls, but you'll need to pay him about 10 euros an hour if you want him to hang around so you get back to the ship on time. If you've been to Barcelona before, take the tour to Montserrat. Breathtaking. TIPPING: Unlike every other major cruise line, there were no suggested gratuities. A small service charge was included on liquor, and that was it. Nobody hung around, hoping you were going to grease their palms, or anything like that. Of course, we did a combination of some tipping, some glowing performance reviews (which were read out loud at staff meetings, we later learned; I think our cabin steward is getting promoted), and gifts of wine that we got in port. Our wine steward, from the Philippines, had never tried Beaujolais Nouveau. We were in a french grocery in season and there was the Wall of Beaujolais Nouveau: we got some for ourselves, too. That's another thing: RC won't let you bring food or alcohol you get in port on board ship. Viking ENCOURAGES you to buy local cheese, regional snacks, wine, bring it back to your ship and it's no problem. We got a great floral arrangement for our room in France and weren't hassled at all. RC makes you buy their own horrible vases of carnations and mums if you want flowers in your room. What a difference. TO SUM THINGS UP, we went small and don't regret it. If you've been taking your kids on RC or other family cruises and they're finally out of your hair, or if you haven't had kids yet, this is absolutely the way to go. The next time we find an itinerary which we haven't run yet, this is our first choice. Read Less
Sail Date December 2015
Being new to cruising, this experience was beyond my expectations in every way. The stateroom was roomy and luxurious and having a veranda with table and chairs was delightful. The food was gourmet, no matter where we dined. Having ... Read More
Being new to cruising, this experience was beyond my expectations in every way. The stateroom was roomy and luxurious and having a veranda with table and chairs was delightful. The food was gourmet, no matter where we dined. Having choices as to where we wanted to dine was very nice - sometimes we just wanted to grab something at the World Cafe, sometimes we wanted to go to the smaller restaurants and order off a menu, and other times we wanted to go to the cutting edge venus -and at each choice, the food didn't disappoint! The ship was very comfortable and well appointed with no crowds. There were plenty of spaces for people to find and relax, all with views. Viking was very good at moving people seamlessly, we knew where to go and when to be back. The local guides were knowledgeable and the tours were small enough so we could talk with the guide and glean lots of local information. The staff was incredible - everyone was friendly and helpful. Very well trained, they made us feel welcomed and comfortable everywhere we went. We are already looking forward to picking another ocean cruise and are confident that Viking will help make the experience rewarding and enriching. Read Less
Sail Date November 2015
We just returned from a month in Europe. We were on Viking's Star Mediterranean Odyssey for 13 days. We have been fortunate enough to be able to travel on private luxury yachts in the past and the Viking Star experience did not ... Read More
We just returned from a month in Europe. We were on Viking's Star Mediterranean Odyssey for 13 days. We have been fortunate enough to be able to travel on private luxury yachts in the past and the Viking Star experience did not disappoint. I never wanted to get off. The management of this ship is superb. Employees are well trained and consistent. They are fun and want you to enjoy yourselves and seem to enjoy their jobs. There was something for everyone on the ship and with 900 people onboard it never felt even that large. It was elegant and quiet and comfortable. We found the included walking tours to be just enough to give you a flavor of the old towns and culture and took you into some museums you would have had to pay for on your own. After the tours, we spent plenty of time on our own in the ports. Florence and Pisa in one day was very long and not really doable. We returned from the ports early enough to go and enjoy the spa (sauna, steam, frozen room, hot tub, resistance pool). We opted for a few of the paid trips such as Herculaneum and it wasn't outrageous but convenient and well organized with good guides.They had a special folkloric performance at Sponza Palace for about 30 people that we paid extra to do and that was a special treat. The entertainment was first class and one of the big highlights of this trip. There was music and shows everywhere with a great variety of professional performers. We often listened to Spanish guitar music on the aft deck at night. Food we adequate and good. Lots of variety. We found ordering breakfast in our room every morning helped a lot with an 8:30 bus tour. Management was very receptive to suggestions about improvements and this being their first season they had some kinks to work out. The help desk needs a little work but overall they pretty much have it figured out and truly delivered on a great experience from beginning to end. Even though we were not on their extended portion in Venice, we were staying at the Molino Stuckey and we were allowed to pay a fee and have them handle the transfer of bags which was great. In these reviews this summer there are lots of little complaints but in the overall view Viking far exceeded our expectations. We could see from reading those reviews some the improvements they made from what they learned. Read Less
Sail Date October 2015
This was our first cruise and we loved every minute of it, from the beauty of the ship to the crew, to our ports of call. My husband and I have travelled quite a bit but our experience on The Viking Star met and exceeded our expectations. ... Read More
This was our first cruise and we loved every minute of it, from the beauty of the ship to the crew, to our ports of call. My husband and I have travelled quite a bit but our experience on The Viking Star met and exceeded our expectations. The ship itself is beautifully designed, luxurious in every way, offering so many choices in excellent food no matter which restaurant you choose and very importantly, the friendliest and most accommodating staff! We enjoyed everything the ship had to offer, whether it was the daily lectures on upcoming excursions, the live entertainment, the classical music offered in the atrium, the quiet spaces on the ship for reading or playing board games, or a swim in one of the ship's three pools. My husband and I were so impressed by the organization which was evident in everything we did. Embarking was so easy and our cabin stewards were wonderful each and every day. Our cabin was spotless and the linens luxurious. Our ports of call were excellent with various excursions to choose from each day, along with knowledgeable local guides. Overall, our trip was outstanding. Thank you, Viking, for giving us the holiday of a lifetime for our 25th Wedding Anniversary! We hope to do it again in the future! Read Less
Sail Date October 2015
This was our first cruise in many years. We chose Viking because we had heard many good things about their river cruises. We thought the ship was awesome however we were disappointed in some of the side trips we took. If we ever went ... Read More
This was our first cruise in many years. We chose Viking because we had heard many good things about their river cruises. We thought the ship was awesome however we were disappointed in some of the side trips we took. If we ever went on another cruise, we would set up our own tours in some of the ports to get to the exact places we wanted to go and possibly have a smaller tour group. We loved the food on the cruise; the spa and the spa services were extraordinary. Our cabin was great and the staff was always there when you needed anything whether in our cabin or any other place on the ship. Part of any vacation is the people you meet and on a ship of this size it is very easy to make new and lasting friendships with people around the world. This trip was our 4th trip to Europe and before we always rented a car and stayed a maximum of 2 nights in any one place. We originally decided on this cruise so that we could unpack and not have to repack again for 13 days and also because we would see more of Europe by having someone else do the "driving". We thought your entertainment was great and enjoyed all the shows we saw. The disembarkation was a little fuzzy as we were staying an additional night at a hotel that we had booked, not an extension through Viking, and trying to figure the transportation to our hotel was confusing. In the end it all worked out well. Read Less
Sail Date September 2015
The Viking Star is a beautiful ship. The experience signing in at the port was smooth and efficient. When we arrived on-board in Barcelona we were greeted by friendly staff, our bags were awaiting us in our room. The cabin was clean and ... Read More
The Viking Star is a beautiful ship. The experience signing in at the port was smooth and efficient. When we arrived on-board in Barcelona we were greeted by friendly staff, our bags were awaiting us in our room. The cabin was clean and spacious with a veranda. The cabin attendant kept our room spotless. What was especially appreciated was the daily delivery of the Viking News which included news about the ports were were entering, the exchange rates, and information about various events about the ship. The food and service were excellent no matter which restaurant we choose to dine in each evening. The entertainment was exceptional, with local entertainers brought in from certain ports, lectures were interesting and informative, the ships's band, dancers and singers were terrific. We participated in many shore excursions. While the majority of them were very good, there were some hiccups which were disappointing. But overall, it was great to visit the various sites with interesting tour guides. The disembarkation was so well organized and efficient in Venice, I was really impressed. I thought we would have a hassle finding our luggage, but they were laid out in the port and we found them easily. We had an after-cruise tour to Verona, Bologna and Florence where we were able to see the countryside from the coach bus, visited various sites in each city and ate at delicious local restaurants. Our tour guide and driver were excellent and very caring and friendly. We were taken to Rome for our departure, and our tour guide monitored our departure though the airport. It was a wonderful trip and one we will never forget. Read Less
Sail Date September 2015
Almost perfect. Amazing crew, beautiful ship, beautiful stops, delicious (and abundant) food, surprisingly good entertainment, all very well run. A few complaints: Major complaint: The included excusrsions were mostly disappointing. ... Read More
Almost perfect. Amazing crew, beautiful ship, beautiful stops, delicious (and abundant) food, surprisingly good entertainment, all very well run. A few complaints: Major complaint: The included excusrsions were mostly disappointing. We visited incredible places, but often only got to experience them through the window of a bus. And, for all the excursions, exactly which tour guide you were with made a huge difference. Several were wonderful, but some were just phoning it in. Major complaint: Toulon, France. Aside from the tour guide (she seemed relieved when people left her tour early to explore on her own or just head back to the ship), Toulon was, by far, the least attractive stop on the cruise. We were there on a Sunday, and everything other than restaurants was closed. It's also a military port, and there wasn't much to see (aside from strip clubs and tattoo parlors). And it was raining, which is no one's fault, but it made the city's deficiencies even more glaring. (Most interesting spot in Toulon: a tattoo parlor called Ink Your Meat.) Minor complaint: I left some clothing in our cabin. When I called, I was told someone would get back to me within 24 hours with information (whether it was found, and what it would cost to get it back). It's now been two weeks, and I haven't heard from anyone. I assume the clothing is lost, although I will follow up. That's well below Viking's standards. Also below Viking's standards: I was told it would cost approximately 40 euro to have the clothing sent back to me. I realize this was my fault, but I would have thought, as a courtesy, Viking would handle this as courtesy. I'm more than happy to pay the return, but I'm surprised that I would have to. Read Less
Sail Date September 2015
This was the first ocean cruise for my wife and me and we were totally delighted. The Viking Star was beautiful and the layout of the ship was excellent. The entertainment offered was wonderful and the daily activities (presentations, ... Read More
This was the first ocean cruise for my wife and me and we were totally delighted. The Viking Star was beautiful and the layout of the ship was excellent. The entertainment offered was wonderful and the daily activities (presentations, lectures, etc.) were informative and enjoyable. The service and staff were beyond what we were expecting and made the entire voyage a much more pleasant experience. They all were friendly and helpful in so many ways. Special thanks to Zrinka Kurdum and her food service staff, who were the best. The food was spectacular with excellent choices at each meal. I did not lose any weight! The cabin was excellent also. It was larger than expected with a good size bath and shower. The veranda was one of the features that made the voyage special. I enjoyed watching the ship enter and leave each port. There was a good selection of shore excursions and everyone seemed to enjoy them. The quality of the guides varied somewhat but that is to be expected. One thing that should be improved is getting to and from the ship in Monte Carlo. For some reason we had to use the tenders to get to shore and the harbor had choppy water making on and off the ship difficult and somewhat dangerous for some elderly passengers. For all the other ports we used the docks and everything was fine. In summary, my wife and I had a wonderful experience on this cruise and we would love to cruise with Viking again in the future. Read Less
Sail Date September 2015
We had taken a Viking river cruise 3 years (Rhine) ago and learned then that Viking was building an oceanliner. As we loved the river cruise, we were on board from the start to try the new ship. Loved all of the information emailed to us ... Read More
We had taken a Viking river cruise 3 years (Rhine) ago and learned then that Viking was building an oceanliner. As we loved the river cruise, we were on board from the start to try the new ship. Loved all of the information emailed to us before the Viking Star was built and how beautiful the ship was going to be. We are in our late 50's and were happy there would be no children on board and also liked the size of the ship very much. The staff was always friendly and accommodating. Our room servant Wido, had a genuine big smile on his face everyday and was so helpful. Things that could use improvement: Americans like coffee with CREAM (we call it half and half - cream and milk mixture, not just milk. And the coffee was a bit weak. I think the general wine was a dissapointing too and not enough selection. The food, was always excellent no matter the level of service. The infinity pool was too deep for most women but the temp was perfect. And there could be more shade at that pool like umbrellas. Better bussing of dishes and empty glasses there too. We did not use the larger pool as there seemed to be very dead air there all the time and fumes from the engine. All in all we had a very good experience. The ship was absolutely lovely top to bottom. We plan to go on another river cruise and another ocean cruise. Read Less
Sail Date August 2015
We decided a Mediterranean cruise would be a good way to celebrate our tenth wedding anniversary. We are both in very challenging jobs and live life at quite a high pace. We wanted acutes that would not require us to have to spend a lot of ... Read More
We decided a Mediterranean cruise would be a good way to celebrate our tenth wedding anniversary. We are both in very challenging jobs and live life at quite a high pace. We wanted acutes that would not require us to have to spend a lot of time socialising nor having to participate in on board activity. We were looking to relax in each other's company and be in charge of our itinerary. Viking Star gave us everything we wanted. The ship was a luxurious and well managed home for our two weeks trip. The staff were attentive helpful and friendly. The quality of provision and service was very high without being imposing in any way. The food was varied and excellent throughout our trip. Whilst our stateroom cabin was comfortable, clean and cosy we spent most of our time on board trying out different parts of the ship - the gym, the lounges, the restaurants, the theatre and the bars. Despite being on board with 900 other people we never felt crowded or had to wait in queues or for service anywhere. There was always a quiet corner for us to relax in without having to hide away in our cabin. We didn't take full advantage of all the entertainment organised but the on board musicians we heard were high quality talent and the underused cinema gave us a few relaxed nights at the end of busy shore excursion days. Talking of shore excursions, these proved to be the one weak spot in the whole fortnight. They proved variable during the trip and some of the guides were not good at providing information of interest to their audience or taking notice of the capability of their audience, marching us through crowded streets on very hot days with no comfort or refreshment breaks. Other guides were really good providing real insight with enthusiasm and providing sufficient breaks and free time to really appreciate the venue. Viking need to review this aspect so that a reliable standard of expectation might be achieved. This was the first Mediterranean trip for the ship so, with all other parts of the fortnight having been so good, we were quite happy for it to have been the only weakness and it didn't spoil our holiday at all. We look forward to another Viking cruise in the future. Read Less
Sail Date August 2015
We loved this cruise. We had done a Viking river cruise 2 years ago, we had a fabulous time. When we heard they had an ocean cruise, we signed up immediately. The Viking Star is a fabulous ship. So many nooks and corners to explore and ... Read More
We loved this cruise. We had done a Viking river cruise 2 years ago, we had a fabulous time. When we heard they had an ocean cruise, we signed up immediately. The Viking Star is a fabulous ship. So many nooks and corners to explore and enjoy. We had a fantastic trip, our guides were great, we signed up for many tours and had a ball. We opted for a night time tour of the Grimaldi Palace and a private tour of the Vatican. Well worth the price. The Food was outstanding. The Chef's Table was fabulous - so many different food and wine pairings. The service was great, the staff was eager to make sure your stay was exceptional. The cabin was very nice. The ship was exceptionally clean. The on-board Spa was a delight, bubbling pools, sauna, Jacuzzi and the special snow room was a big hit. There was music everywhere, classical trio, guitarist (sensational), the troupe of singers & dancers put on great shows, and a singer, Eve Sherrat, put on two fabulous shows. We were pampered all the way. There were many on board activities available too. From the beginning, the information provided let us plan the trip we wanted. They made sure we and our luggage were transported from airport to hotel (we arrived early for 2 nights) to ship. Disembarkation: took us and our luggage to the airport in style, once we arrived at the airport a Viking representative ported our luggage to the airline check-in. I'd recommend Viking River Cruises and Ocean cruises to anyone who want a special vacation to remember. Read Less
Sail Date August 2015
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.2
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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